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Dialogic co-creation and service innovation performance in high-tech companies

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  • Hsieh, Jung-Kuei
  • Hsieh, Yi-Ching

Abstract

This study aims to investigate how customer co-creation affects the performance of service innovation through the operant resources.

Suggested Citation

  • Hsieh, Jung-Kuei & Hsieh, Yi-Ching, 2015. "Dialogic co-creation and service innovation performance in high-tech companies," Journal of Business Research, Elsevier, vol. 68(11), pages 2266-2271.
    • Handle: RePEc:eee:jbrese:v:68:y:2015:i:11:p:2266-2271
    DOI: 10.1016/j.jbusres.2015.06.009
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    References listed on IDEAS

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    5. Grisaffe, Douglas B. & Nguyen, Hieu P., 2011. "Antecedents of emotional attachment to brands," Journal of Business Research, Elsevier, vol. 64(10), pages 1052-1059, October.
    6. Navarro, Susana & Andreu, Luisa & Cervera, Amparo, 2014. "Value co-creation among hotels and disabled customers: An exploratory study," Journal of Business Research, Elsevier, vol. 67(5), pages 813-818.
    7. Adjei, Mavis T. & Griffith, David A. & Noble, Stephanie M., 2009. "When Do Relationships Pay Off for Small Retailers? Exploring Targets and Contexts to Understand the Value of Relationship Marketing," Journal of Retailing, Elsevier, vol. 85(4), pages 493-501.
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    9. Liliana Pérez‐Nordtvedt & Ben L. Kedia & Deepak K. Datta & Abdul A. Rasheed, 2008. "Effectiveness and Efficiency of Cross‐Border Knowledge Transfer: An Empirical Examination," Journal of Management Studies, Wiley Blackwell, vol. 45(4), pages 714-744, June.
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    Cited by:

    1. Gabriela Menet & Marek Szarucki, 2020. "Impact of Value Co-Creation on International Customer Satisfaction in the Airsoft Industry: Does Country of Origin Matter?," JRFM, MDPI, vol. 13(10), pages 1-23, September.
    2. Leonardus W.W. Mihardjo & Sasmoko Sasmoko & Firdaus Alamsjah & Elidjen Elidjen, 2019. "Impact of Green IS, Service Innovation and Customer Experience in influencing Customer Satisfaction and Environmental Performance," International Journal of Energy Economics and Policy, Econjournals, vol. 9(6), pages 379-385.
    3. Gegužytė Gintarė & Bagdonienė Liudmila, 2021. "Value Co-Creation in Engineering Service Innovation: Resources and Capabilities Perspectives," Journal of Management and Business Administration. Central Europe, Sciendo, vol. 29(4), pages 91-123, December.
    4. Zahid Sarwar & Muhammad Asif Khan & Zhen Yang & Adnan Khan & Muhammad Haseeb & Aaqib Sarwar, 2021. "An Investigation of Entrepreneurial SMEs’ Network Capability and Social Capital to Accomplish Innovativeness: A Dynamic Capability Perspective," SAGE Open, , vol. 11(3), pages 21582440211, July.
    5. Zaborek Piotr & Mazur Jolanta, 2017. "Exploring Links Between Engaging Customers in Value Co-Creation and Product Innovativeness," International Journal of Management and Economics, Warsaw School of Economics, Collegium of World Economy, vol. 53(3), pages 82-106, September.
    6. Akter, Shahriar & Babu, Mujahid Mohiuddin & Hossain, Md Afnan & Hani, Umme, 2022. "Value co-creation on a shared healthcare platform: Impact on service innovation, perceived value and patient welfare," Journal of Business Research, Elsevier, vol. 140(C), pages 95-106.
    7. Nicholas Ind & Oriol Iglesias & Stefan Markovic, 2017. "The co-creation continuum: from tactical market research tool to strategic collaborative innovation method," Journal of Brand Management, Palgrave Macmillan, vol. 24(4), pages 310-321, August.
    8. Ingrid Moons & Kristien Daems & Lorens L. J. Van de Velde, 2021. "Co-Creation as the Solution to Sustainability Challenges in the Greenhouse Horticultural Industry: The Importance of a Structured Innovation Management Process," Sustainability, MDPI, vol. 13(13), pages 1-20, June.
    9. Nardi, Vinicius Antonio Machado & Jardim, William Carvalho & Ladeira, Wagner Júnior & Santini, Fernando, 2020. "A meta-analysis of the relationship between customer participation and brand outcomes," Journal of Business Research, Elsevier, vol. 117(C), pages 450-460.
    10. Giulia Nardelli & Marcel Broumels, 2018. "Managing Innovation Processes Through Value Co-Creation: A Process Case From Business-To-Business Service Practise," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 22(03), pages 1-40, April.
    11. Nicholas Ind & Nick Coates & Katrina Lerman, 2020. "The gift of co-creation: what motivates customers to participate," Journal of Brand Management, Palgrave Macmillan, vol. 27(2), pages 181-194, March.
    12. Aerts, Ria & Pikkarainen, Minna & Xu, Yueqiang & Andersson, Svante, 2023. "Overcoming hospital resistance in an international innovation co-creation," Technological Forecasting and Social Change, Elsevier, vol. 187(C).
    13. Dziewanowska , Katarzyna, 2018. "VALUE CO-CREATION STYLES IN HIGHER EDUCATION AND THEIR CONSEQUENCES. The Case of Poland," University of California at Berkeley, Center for Studies in Higher Education qt89c0m30t, Center for Studies in Higher Education, UC Berkeley.

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