IDEAS home Printed from https://ideas.repec.org/a/eee/jbrese/v144y2022icp1234-1248.html
   My bibliography  Save this article

Corporate social responsibility (CSR) and hospitality sector: Charting new frontiers for restaurant businesses

Author

Listed:
  • Kaur, Puneet
  • Talwar, Shalini
  • Madanaguli, Arun
  • Srivastava, Shalini
  • Dhir, Amandeep

Abstract

Corporate social responsibility (CSR) has become a key theme of discussion and focus in all debates regarding the need for business enterprises to function in a manner that is responsive and sensitive to the needs of their communities and society. Academic research has also kept pace with the rising industry interest. The literature on CSR has grown appreciably, offering important insights that scholars must collectively evaluate if they are to inform theory and practice. Appreciating the value of such an endeavour, the present study utilised a critical systematic literature review (SLR) to analyse the literature published on the role of CSR in the restaurant sector from 2004 to 2021. The SLR was executed, first, by identifying relevant studies using a clearly defined search protocol. This process resulted in 67 studies. Subsequently, a content analysis we performed on these studies to delineate thematic areas of research. Based on the stakeholder perspective, two main themes and six sub-themes of research related to individual, organisational and societal levels were identified. In addition, the content analysis also identified crucial research gaps, providing the basis for a future research agenda and the development of a research framework for the reference of scholars and practitioners. The findings of the SLR provide valuable insights that can support efforts currently underway to strengthen CSR in the restaurant sector.

Suggested Citation

  • Kaur, Puneet & Talwar, Shalini & Madanaguli, Arun & Srivastava, Shalini & Dhir, Amandeep, 2022. "Corporate social responsibility (CSR) and hospitality sector: Charting new frontiers for restaurant businesses," Journal of Business Research, Elsevier, vol. 144(C), pages 1234-1248.
    • Handle: RePEc:eee:jbrese:v:144:y:2022:i:c:p:1234-1248
    DOI: 10.1016/j.jbusres.2022.01.067
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0148296322000790
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.jbusres.2022.01.067?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Charlton, Aaron B. & Cornwell, T. Bettina, 2019. "Authenticity in horizontal marketing partnerships: A better measure of brand compatibility," Journal of Business Research, Elsevier, vol. 100(C), pages 279-298.
    2. Eileen Bridges & Mary Schramm & Abhik Roy, 2019. "Consumer choices among service brands offering ethical attributes," The Service Industries Journal, Taylor & Francis Journals, vol. 39(15-16), pages 1167-1189, December.
    3. Muhammad Yasir & Abdul Majid & Muhammad Yasir & Hassan Qudratullah & Raza Ullah & Amira Khattak, 2021. "Participation of hotel managers in CSR activities in developing countries: A defining role of CSR orientation, CSR competencies, and CSR commitment," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 28(1), pages 239-250, January.
    4. Park, Cheol & Lee, Thae Min, 2009. "Information direction, website reputation and eWOM effect: A moderating role of product type," Journal of Business Research, Elsevier, vol. 62(1), pages 61-67, January.
    5. Arun T. M. & Puneet Kaur & Stefano Bresciani & Amandeep Dhir, 2021. "What drives the adoption and consumption of green hotel products and services? A systematic literature review of past achievement and future promises," Business Strategy and the Environment, Wiley Blackwell, vol. 30(5), pages 2637-2655, July.
    6. Carroll, Archie B., 1991. "The pyramid of corporate social responsibility: Toward the moral management of organizational stakeholders," Business Horizons, Elsevier, vol. 34(4), pages 39-48.
    7. Dwyer, Sean & Richard, Orlando C. & Chadwick, Ken, 2003. "Gender diversity in management and firm performance: the influence of growth orientation and organizational culture," Journal of Business Research, Elsevier, vol. 56(12), pages 1009-1019, December.
    8. Lee, Joon Sung & Kwak, Dae Hee & Bagozzi, Richard P., 2021. "Cultural cognition and endorser scandal: Impact of consumer information processing mode on moral judgment in the endorsement context," Journal of Business Research, Elsevier, vol. 132(C), pages 906-917.
    9. Shalini Talwar & Puneet Kaur & Samuel Fosso Wamba & Amandeep Dhir, 2021. "Big Data in operations and supply chain management: a systematic literature review and future research agenda," International Journal of Production Research, Taylor & Francis Journals, vol. 59(11), pages 3509-3534, June.
    10. Lee, Gilsoo & Cho, Sam Yul & Arthurs, Jonathan & Lee, Eun Kyung, 2020. "Celebrity CEO, identity threat, and impression management: Impact of celebrity status on corporate social responsibility," Journal of Business Research, Elsevier, vol. 111(C), pages 69-84.
    11. Bouslah, Kais & Kryzanowski, Lawrence & M’Zali, Bouchra, 2013. "The impact of the dimensions of social performance on firm risk," Journal of Banking & Finance, Elsevier, vol. 37(4), pages 1258-1273.
    12. Liu, Jingxin & Huang, Simian & Wang, Teng & Mei, Meng & Chen, Si & Zhang, Wenjuan & Li, Jinping, 2021. "Evaluation on thermal treatment for sludge from the liquid digestion of restaurant food waste," Renewable Energy, Elsevier, vol. 179(C), pages 179-188.
    13. Ye Cai & Hoje Jo & Carrie Pan, 2012. "Doing Well While Doing Bad? CSR in Controversial Industry Sectors," Journal of Business Ethics, Springer, vol. 108(4), pages 467-480, July.
    14. Park, Eunil & Kim, Ki Joon & Kwon, Sang Jib, 2017. "Corporate social responsibility as a determinant of consumer loyalty: An examination of ethical standard, satisfaction, and trust," Journal of Business Research, Elsevier, vol. 76(C), pages 8-13.
    15. Seth, Himanshu & Talwar, Shalini & Bhatia, Anuj & Saxena, Akanksha & Dhir, Amandeep, 2020. "Consumer resistance and inertia of retail investors: Development of the resistance adoption inertia continuance (RAIC) framework," Journal of Retailing and Consumer Services, Elsevier, vol. 55(C).
    16. Maria Hatjiathanassiadou & Sthephany Rayanne Gomes de Souza & Josimara Pereira Nogueira & Luciana de Medeiros Oliveira & Virgílio José Strasburg & Priscilla Moura Rolim & Larissa Mont’Alverne Jucá Sea, 2019. "Environmental Impacts of University Restaurant Menus: A Case Study in Brazil," Sustainability, MDPI, vol. 11(19), pages 1-15, September.
    17. Arun T. M. & Puneet Kaur & Alberto Ferraris & Amandeep Dhir, 2021. "What motivates the adoption of green restaurant products and services? A systematic review and future research agenda," Business Strategy and the Environment, Wiley Blackwell, vol. 30(4), pages 2224-2240, May.
    18. Kristal An Agrupis & Michelle Ylade & Josephine Aldaba & Anna Lena Lopez & Jacqueline Deen, 2019. "Trends in dengue research in the Philippines: A systematic review," PLOS Neglected Tropical Diseases, Public Library of Science, vol. 13(4), pages 1-18, April.
    19. Edward T. Chiyaka & Van T. Nghiem & Lu Zhang & Abhishek Deshpande & Patricia Dolan Mullen & Phuc Le, 2019. "Cost-Effectiveness of Herpes Zoster Vaccination: A Systematic Review," PharmacoEconomics, Springer, vol. 37(2), pages 169-200, February.
    20. Jennifer Martínez‐Ferrero & M. Belén Lozano & Miguel Vivas, 2021. "The impact of board cultural diversity on a firm's commitment toward the sustainability issues of emerging countries: The mediating effect of a CSR committee," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 28(2), pages 675-685, March.
    21. Zhiquan Yeo & Donato Masi & Jonathan Sze Choong Low & Yen Ting Ng & Puay Siew Tan & Stuart Barnes, 2019. "Tools for promoting industrial symbiosis: A systematic review," Journal of Industrial Ecology, Yale University, vol. 23(5), pages 1087-1108, October.
    22. Park, Sungbeen & Song, Sujin & Lee, Seoki, 2017. "Corporate social responsibility and systematic risk of restaurant firms: The moderating role of geographical diversification," Tourism Management, Elsevier, vol. 59(C), pages 610-620.
    23. Perryman, Alexa A. & Fernando, Guy D. & Tripathy, Arindam, 2016. "Do gender differences persist? An examination of gender diversity on firm performance, risk, and executive compensation," Journal of Business Research, Elsevier, vol. 69(2), pages 579-586.
    24. Maurizio Massaro & John Dumay & James Guthrie, 2016. "On the shoulders of giants: undertaking a structured literature review in accounting," Accounting, Auditing & Accountability Journal, Emerald Group Publishing Limited, vol. 29(5), pages 767-801, June.
    25. Bolton, Lisa E. & Mattila, Anna S., 2015. "How Does Corporate Social Responsibility Affect Consumer Response to Service Failure in Buyer–Seller Relationships?," Journal of Retailing, Elsevier, vol. 91(1), pages 140-153.
    26. Kaur, Puneet & Dhir, Amandeep & Tandon, Anushree & Alzeiby, Ebtesam A. & Abohassan, Abeer Ahmed, 2021. "A systematic literature review on cyberstalking. An analysis of past achievements and future promises," Technological Forecasting and Social Change, Elsevier, vol. 163(C).
    27. Monika Kansal & Mahesh Joshi & Shekar Babu & Sharad Sharma, 2018. "Reporting of Corporate Social Responsibility in Central Public Sector Enterprises: A Study of Post Mandatory Regime in India," Journal of Business Ethics, Springer, vol. 151(3), pages 813-831, September.
    28. Saeidi, Sayedeh Parastoo & Sofian, Saudah & Saeidi, Parvaneh & Saeidi, Sayyedeh Parisa & Saaeidi, Seyyed Alireza, 2015. "How does corporate social responsibility contribute to firm financial performance? The mediating role of competitive advantage, reputation, and customer satisfaction," Journal of Business Research, Elsevier, vol. 68(2), pages 341-350.
    29. Andrew A. King & Michael J. Lenox, 2001. "Does It Really Pay to Be Green? An Empirical Study of Firm Environmental and Financial Performance: An Empirical Study of Firm Environmental and Financial Performance," Journal of Industrial Ecology, Yale University, vol. 5(1), pages 105-116, January.
    30. Dong-Woo Koo, 2018. "The Impact of Risk Perceptions of Food Ingredients on the Restaurant Industry: Focused on the Moderating Role of Corporate Social Responsibility," Sustainability, MDPI, vol. 10(9), pages 1-11, September.
    31. Elise Wong & Rosanna Leung & Rob Law, 2015. "How Effective Are Asian Hotels in Communicating CSR Efforts Through the Property Websites? The Case of Hong Kong," Springer Books, in: Iis Tussyadiah & Alessandro Inversini (ed.), Information and Communication Technologies in Tourism 2015, edition 127, pages 651-663, Springer.
    32. Becker-Olsen, Karen L. & Cudmore, B. Andrew & Hill, Ronald Paul, 2006. "The impact of perceived corporate social responsibility on consumer behavior," Journal of Business Research, Elsevier, vol. 59(1), pages 46-53, January.
    33. Kumar Ramesh & Raiswa Saha & Susoban Goswami & Sekar & Richa Dahiya, 2019. "Consumer's response to CSR activities: Mediating role of brand image and brand attitude," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 26(2), pages 377-387, March.
    34. Nga Le & Wim Groot & Sonila M. Tomini & Florian Tomini, 2019. "Effects of health insurance on labour supply: a systematic review," International Journal of Manpower, Emerald Group Publishing Limited, vol. 40(4), pages 717-767, February.
    35. Zhi Tang & Clyde Eiríkur Hull & Sandra Rothenberg, 2012. "How Corporate Social Responsibility Engagement Strategy Moderates the CSR–Financial Performance Relationship," Journal of Management Studies, Wiley Blackwell, vol. 49(7), pages 1274-1303, November.
    36. Talwar, Shalini & Talwar, Manish & Kaur, Puneet & Dhir, Amandeep, 2020. "Consumers’ resistance to digital innovations: A systematic review and framework development," Australasian marketing journal, Elsevier, vol. 28(4), pages 286-299.
    37. Eun-Mi Lee & Sung-Joon Yoon, 2018. "The effect of customer citizenship in corporate social responsibility (CSR) activities on purchase intention: the important role of the CSR image," Social Responsibility Journal, Emerald Group Publishing Limited, vol. 14(4), pages 753-763, October.
    38. Christine Ye & J. Cronin & John Peloza, 2015. "The Role of Corporate Social Responsibility in Consumer Evaluation of Nutrition Information Disclosure by Retail Restaurants," Journal of Business Ethics, Springer, vol. 130(2), pages 313-326, August.
    39. Ferrell, O.C. & Harrison, Dana E. & Ferrell, Linda & Hair, Joe F., 2019. "Business ethics, corporate social responsibility, and brand attitudes: An exploratory study," Journal of Business Research, Elsevier, vol. 95(C), pages 491-501.
    40. Rim Makni & Claude Francoeur & François Bellavance, 2009. "Causality Between Corporate Social Performance and Financial Performance: Evidence from Canadian Firms," Journal of Business Ethics, Springer, vol. 89(3), pages 409-422, October.
    41. Jimin Shim & Joonho Moon & Won Seok Lee & Namho Chung, 2021. "The Impact of CSR on Corporate Value of Restaurant Businesses Using Triple Bottom Line Theory," Sustainability, MDPI, vol. 13(4), pages 1-14, February.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Bamel, Umesh & Talwar, Shalini & Pereira, Vijay & Corazza, Laura & Dhir, Amandeep, 2023. "Disruptive digital innovations in healthcare: Knowing the past and anticipating the future," Technovation, Elsevier, vol. 125(C).
    2. Madanaguli, Arun & Dhir, Amandeep & Talwar, Shalini & Clauss, Thomas & Kraus, Sascha & Kaur, Puneet, 2023. "Diving into the uncertainties of open innovation: A systematic review of risks to uncover pertinent typologies and unexplored horizons," Technovation, Elsevier, vol. 119(C).
    3. Xin Guan & Naveed Ahmad & Muhammad Safdar Sial & Jacob Cherian & Heesup Han, 2023. "CSR and organizational performance: The role of pro‐environmental behavior and personal values," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 30(2), pages 677-694, March.
    4. Yuying Huang & C. Michael Hall, 2023. "Locality in the Promoted Sustainability Practices of Michelin-Starred Restaurants," Sustainability, MDPI, vol. 15(4), pages 1-18, February.
    5. Abuljadail, Mohammad & Khalil, Ashraf & Talwar, Shalini & Kaur, Puneet, 2023. "Big data analytics and e-governance: Actors, opportunities, tensions, and applications," Technological Forecasting and Social Change, Elsevier, vol. 193(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Arun Madanaguli & Shalini Srivastava & Alberto Ferraris & Amandeep Dhir, 2022. "Corporate social responsibility and sustainability in the tourism sector: A systematic literature review and future outlook," Sustainable Development, John Wiley & Sons, Ltd., vol. 30(3), pages 447-461, June.
    2. Arun T. M. & Puneet Kaur & Alberto Ferraris & Amandeep Dhir, 2021. "What motivates the adoption of green restaurant products and services? A systematic review and future research agenda," Business Strategy and the Environment, Wiley Blackwell, vol. 30(4), pages 2224-2240, May.
    3. Arun T. M. & Puneet Kaur & Stefano Bresciani & Amandeep Dhir, 2021. "What drives the adoption and consumption of green hotel products and services? A systematic literature review of past achievement and future promises," Business Strategy and the Environment, Wiley Blackwell, vol. 30(5), pages 2637-2655, July.
    4. Zain ul Abedin Janjua & Gengeswari Krishnapillai & Mobashar Rahman, 2021. "A Systematic Literature Review of Rural Homestays and Sustainability in Tourism," SAGE Open, , vol. 11(2), pages 21582440211, April.
    5. Wójcik Piotr, 2018. "The business case for corporate social responsibility: A literature overview and integrative framework," Journal of Management and Business Administration. Central Europe, Sciendo, vol. 26(1), pages 121-148, March.
    6. Salesi, Vinolia Kilinaivoni & Kan Tsui, Wai Hong & Fu, Xiaowen & Gilbey, Andrew, 2022. "Strategies for South Pacific Region to address future pandemics: Implications for the aviation and tourism sectors based on a systematic literature review (2010–2021)," Transport Policy, Elsevier, vol. 125(C), pages 107-126.
    7. Yoo Ri Kim & Anyu Liu & Allan M Williams, 2022. "Competitiveness in the visitor economy: A systematic literature review," Tourism Economics, , vol. 28(3), pages 817-842, May.
    8. Zakaria Elkhwesky & Islam Elbayoumi Salem & Michal Varmus & Haywantee Ramkissoon, 2022. "Sustainable practices in hospitality pre and amid COVID‐19 pandemic: Looking back for moving forward post‐COVID‐19," Sustainable Development, John Wiley & Sons, Ltd., vol. 30(5), pages 1426-1448, October.
    9. Quoc Hoang Thai & Khuong Ngoc Mai & Tung Thanh Do, 2023. "An Evolution of Entrepreneurial Ecosystem Studies: A Systematic Literature Review and Future Research Agenda," SAGE Open, , vol. 13(1), pages 21582440231, March.
    10. Saridakis, Charalampos & Angelidou, Sofia & Woodside, Arch G., 2023. "How historical and social aspirations reshape the relationship between corporate financial performance and corporate social responsibility," Journal of Business Research, Elsevier, vol. 157(C).
    11. Judit Sulyok & Beáta Fehérvölgyi & Tibor Csizmadia & Attila I. Katona & Zsolt T. Kosztyán, 2023. "Does geography matter? Implications for future tourism research in light of COVID-19," Scientometrics, Springer;Akadémiai Kiadó, vol. 128(3), pages 1601-1637, March.
    12. Elena Pessot & Daniele Spoladore & Andrea Zangiacomi & Marco Sacco, 2021. "Natural Resources in Health Tourism: A Systematic Literature Review," Sustainability, MDPI, vol. 13(5), pages 1-17, March.
    13. Baobao Song & Jing (Taylor) Wen, 2020. "Online corporate social responsibility communication strategies and stakeholder engagements: A comparison of controversial versus noncontroversial industries," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(2), pages 881-896, March.
    14. Madanaguli, Arun & Dhir, Amandeep & Talwar, Shalini & Clauss, Thomas & Kraus, Sascha & Kaur, Puneet, 2023. "Diving into the uncertainties of open innovation: A systematic review of risks to uncover pertinent typologies and unexplored horizons," Technovation, Elsevier, vol. 119(C).
    15. Alexandra ZBUCHEA & Florina PÎNZARU, 2017. "Tailoring CSR Strategy to Company Size?," Management Dynamics in the Knowledge Economy, College of Management, National University of Political Studies and Public Administration, vol. 5(3), pages 415-437, September.
    16. Tarcia Camily Cavalcante Quezado & Nuno Fortes & William Quezado Figueiredo Cavalcante, 2022. "The Influence of Corporate Social Responsibility and Business Ethics on Brand Fidelity: The Importance of Brand Love and Brand Attitude," Sustainability, MDPI, vol. 14(5), pages 1-20, March.
    17. Mohammad Nurunnabi & Yazeed Alfakhri & Demah H. Alfakhri, 2018. "Consumer perceptions and corporate social responsibility: what we know so far," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 15(2), pages 161-187, June.
    18. Shakil, Mohammad Hassan, 2021. "Environmental, social and governance performance and financial risk: Moderating role of ESG controversies and board gender diversity," Resources Policy, Elsevier, vol. 72(C).
    19. Khurshid Djalilov & Christopher A. Hartwell, 2023. "The spirit is willing, but the institutions are weak: disclosure of corporate social responsibility and the financial sector in transition," Eurasian Business Review, Springer;Eurasia Business and Economics Society, vol. 13(2), pages 385-427, June.
    20. Sharma, Amalesh & Moses, Aditya Christopher & Borah, Sourav Bikash & Adhikary, Anirban, 2020. "Investigating the impact of workforce racial diversity on the organizational corporate social responsibility performance: An institutional logics perspective," Journal of Business Research, Elsevier, vol. 107(C), pages 138-152.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jbrese:v:144:y:2022:i:c:p:1234-1248. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/jbusres .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.