IDEAS home Printed from https://ideas.repec.org/a/eee/intman/v27y2021i1s1075425320305810.html
   My bibliography  Save this article

Communication accommodation within global virtual team: The influence of cultural intelligence and the impact on interpersonal process effectiveness

Author

Listed:
  • Presbitero, Alfred

Abstract

The study builds on existing literature on global virtual team (GVT) and focuses on how individual members can achieve higher levels of interpersonal process effectiveness. Anchoring on the theory of intelligence, this study establishes and examines cultural intelligence (CQ) and how it can relate and influence a GVT member's interpersonal process effectiveness. Furthermore, this study extends the literature by drawing from communication accommodation theory in examining how communication accommodation plays an important role in the effective functioning of a GVT member. To test these assertions, data were collected from members of GVTs and their colleagues (n = 262 paired data) in a multinational information technology offshoring firm. Data were analyzed and the results revealed that a GVT member's CQ relates positively and significantly to effectiveness on both interpersonal processes of synergy and direction. Furthermore, results showed that communication accommodation of a GVT member is influenced by CQ which consequently impacts both effectiveness on interpersonal processes of synergy and direction. These results contribute to the growing literature on GVT and offer new practical insights on how to improve overall efficiency and work performance within GVT.

Suggested Citation

  • Presbitero, Alfred, 2021. "Communication accommodation within global virtual team: The influence of cultural intelligence and the impact on interpersonal process effectiveness," Journal of International Management, Elsevier, vol. 27(1).
    • Handle: RePEc:eee:intman:v:27:y:2021:i:1:s1075425320305810
    DOI: 10.1016/j.intman.2020.100809
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S1075425320305810
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.intman.2020.100809?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Imai, Lynn & Gelfand, Michele J., 2010. "The culturally intelligent negotiator: The impact of cultural intelligence (CQ) on negotiation sequences and outcomes," Organizational Behavior and Human Decision Processes, Elsevier, vol. 112(2), pages 83-98, July.
    2. Watson, Warren E. & Ponthieu, Louis D. & Critelli, Joseph W., 1995. "Team interpersonal process effectiveness in venture partnerships and its connection to perceived success," Journal of Business Venturing, Elsevier, vol. 10(5), pages 393-411, September.
    3. David C Thomas & Yuan Liao & Zeynep Aycan & Jean-Luc Cerdin & Andre A Pekerti & Elizabeth C Ravlin & Günter K Stahl & Mila B Lazarova & Henry Fock & Denni Arli & Miriam Moeller & Tyler G Okimoto & Fon, 2015. "Cultural intelligence: A theory-based, short form measure," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 46(9), pages 1099-1118, December.
    4. Sirkka L. Jarvenpaa & Dorothy E. Leidner, 1999. "Communication and Trust in Global Virtual Teams," Organization Science, INFORMS, vol. 10(6), pages 791-815, December.
    5. Lagerström, Katarina & Andersson, Maria, 2003. "Creating and sharing knowledge within a transnational team--the development of a global business system," Journal of World Business, Elsevier, vol. 38(2), pages 84-95, May.
    6. Mattarelli, Elisa & Tagliaventi, Maria Rita & Carli, Giacomo & Gupta, Amar, 2017. "The Role of Brokers and Social Identities in the Development of Capabilities in Global Virtual Teams," Journal of International Management, Elsevier, vol. 23(4), pages 382-398.
    7. Yadong Luo & Stephanie Lu Wang & Qinqin Zheng & Vaidyanathan Jayaraman, 2012. "Task attributes and process integration in business process offshoring: A perspective of service providers from India and China," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 43(5), pages 498-524, June.
    8. Nielsen, Bo Bernhard & Raswant, Arpit, 2018. "The selection, use, and reporting of control variables in international business research: A review and recommendations," Journal of World Business, Elsevier, vol. 53(6), pages 958-968.
    9. Zander, Lena & Mockaitis, Audra I. & Butler, Christina L., 2012. "Leading global teams," Journal of World Business, Elsevier, vol. 47(4), pages 592-603.
    10. Denice E. Welch & Lawrence S. Welch, 2008. "The importance of language in international knowledge transfer," Management International Review, Springer, vol. 48(3), pages 339-360, May.
    11. Watson, Warren & Stewart, Wayne Jr. & BarNir, Anat, 2003. "The effects of human capital, organizational demography, and interpersonal processes on venture partner perceptions of firm profit and growth," Journal of Business Venturing, Elsevier, vol. 18(2), pages 145-164, March.
    12. Jimenez, Alfredo & Boehe, Dirk M. & Taras, Vasyl & Caprar, Dan V., 2017. "Working Across Boundaries: Current and Future Perspectives on Global Virtual Teams," Journal of International Management, Elsevier, vol. 23(4), pages 341-349.
    13. Ari Jantunen & Kaisu Puumalainen & Sami Saarenketo & Kalevi Kyläheiko, 2005. "Entrepreneurial Orientation, Dynamic Capabilities and International Performance," Journal of International Entrepreneurship, Springer, vol. 3(3), pages 223-243, September.
    14. Caputo, Andrea & Ayoko, Oluremi B. & Amoo, Nii & Menke, Charlott, 2019. "The relationship between cultural values, cultural intelligence and negotiation styles," Journal of Business Research, Elsevier, vol. 99(C), pages 23-36.
    15. Abdul Malek, Marlin & Budhwar, Pawan, 2013. "Cultural intelligence as a predictor of expatriate adjustment and performance in Malaysia," Journal of World Business, Elsevier, vol. 48(2), pages 222-231.
    16. Barner-Rasmussen, Wilhelm & Aarnio, Christoffer, 2011. "Shifting the faultlines of language: A quantitative functional-level exploration of language use in MNC subsidiaries," Journal of World Business, Elsevier, vol. 46(3), pages 288-295, July.
    17. Günter K Stahl & Martha L Maznevski & Andreas Voigt & Karsten Jonsen, 2010. "Unraveling the effects of cultural diversity in teams: A meta-analysis of research on multicultural work groups," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 41(4), pages 690-709, May.
    18. Klitmøller, Anders & Lauring, Jakob, 2013. "When global virtual teams share knowledge: Media richness, cultural difference and language commonality," Journal of World Business, Elsevier, vol. 48(3), pages 398-406.
    19. Alfred Presbitero, 2017. "Religious expatriates’ cultural intelligence and adaptation," Journal of Global Mobility, Emerald Group Publishing Limited, vol. 5(2), pages 146-157, June.
    20. Ang, Soon & Van Dyne, Linn & Koh, Christine & Ng, K. Yee & Templer, Klaus J. & Tay, Cheryl & Chandrasekar, N. Anand, 2007. "Cultural Intelligence: Its Measurement and Effects on Cultural Judgment and Decision Making, Cultural Adaptation and Task Performance," Management and Organization Review, Cambridge University Press, vol. 3(3), pages 335-371, November.
    21. Taras, Vas & Baack, Daniel & Caprar, Dan & Dow, Douglas & Froese, Fabian & Jimenez, Alfredo & Magnusson, Peter, 2019. "Diverse effects of diversity: Disaggregating effects of diversity in global virtual teams," Journal of International Management, Elsevier, vol. 25(4).
    22. Soon Ang & Linn Van Dyne & Christine Koh & K. Yee Ng & Klaus J. Templer & Cheryl Tay & N. Anand Chandrasekar, 2007. "Cultural Intelligence: Its Measurement and Effects on Cultural Judgment and Decision Making, Cultural Adaptation and Task Performance," Management and Organization Review, The International Association for Chinese Management Research, vol. 3(3), pages 335-371, November.
    23. Vahtera, Pekka & Buckley, Peter J. & Aliyev, Murod & Clegg, Jeremy & Cross, Adam R., 2017. "Influence of Social Identity on Negative Perceptions in Global Virtual Teams," Journal of International Management, Elsevier, vol. 23(4), pages 367-381.
    24. Vlajčić, Davor & Caputo, Andrea & Marzi, Giacomo & Dabić, Marina, 2019. "Expatriates managers’ cultural intelligence as promoter of knowledge transfer in multinational companies," Journal of Business Research, Elsevier, vol. 94(C), pages 367-377.
    25. repec:ucp:bkecon:9780226316529 is not listed on IDEAS
    26. Muethel, Miriam & Hoegl, Martin, 2010. "Cultural and societal influences on shared leadership in globally dispersed teams," Journal of International Management, Elsevier, vol. 16(3), pages 234-246, September.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Tavoletti, Ernesto & Bernhard, Theresa & Dong, Longzhu & Taras, Vas, 2023. "Peer performance evaluations in global virtual teams: A longitudinal analysis of surface- and deep-level attributes," Journal of International Management, Elsevier, vol. 29(3).
    2. Davaei, Mahboobeh & Gunkel, Marjaana & Veglio, Valerio & Taras, Vas, 2022. "The influence of cultural intelligence and emotional intelligence on conflict occurrence and performance in global virtual teams," Journal of International Management, Elsevier, vol. 28(4).
    3. Katarzyna Sienkiewicz-Małyjurek & Tomasz Owczarek, 2020. "Complementarity of Communication and Coordination in Ensuring Effectiveness of Emergency Management Networks," Sustainability, MDPI, vol. 13(1), pages 1-20, December.
    4. Judit Garamvölgyi & Ildikó Rudnák, 2023. "Exploring the Relationship between Cultural Intelligence (CQ) and Management Competencies (MC)," Sustainability, MDPI, vol. 15(7), pages 1-18, March.
    5. Gisele Blak Bernat & Eduardo Linhares Qualharini & Marcela Souto Castro & André Baptista Barcaui & Raquel Reis Soares, 2023. "Sustainability in Project Management and Project Success with Virtual Teams: A Quantitative Analysis Considering Stakeholder Engagement and Knowledge Management," Sustainability, MDPI, vol. 15(12), pages 1-38, June.
    6. Nicole F. Richter & Sven Hauff & Christian M. Ringle & Siegfried P. Gudergan, 2022. "The Use of Partial Least Squares Structural Equation Modeling and Complementary Methods in International Management Research," Management International Review, Springer, vol. 62(4), pages 449-470, August.
    7. Gisele Blak Bernat & Eduardo Linhares Qualharini & Marcela Souto Castro, 2023. "Enhancing Sustainability in Project Management: The Role of Stakeholder Engagement and Knowledge Management in Virtual Team Environments," Sustainability, MDPI, vol. 15(6), pages 1-26, March.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Presbitero, Alfred, 2020. "Foreign language skill, anxiety, cultural intelligence and individual task performance in global virtual teams: A cognitive perspective," Journal of International Management, Elsevier, vol. 26(2).
    2. Richter, Nicole Franziska & Martin, Jonathan & Hansen, Sofie V. & Taras, Vasyl & Alon, Ilan, 2021. "Motivational configurations of cultural intelligence, social integration, and performance in global virtual teams," Journal of Business Research, Elsevier, vol. 129(C), pages 351-367.
    3. Jimenez, Alfredo & Boehe, Dirk M. & Taras, Vasyl & Caprar, Dan V., 2017. "Working Across Boundaries: Current and Future Perspectives on Global Virtual Teams," Journal of International Management, Elsevier, vol. 23(4), pages 341-349.
    4. Davaei, Mahboobeh & Gunkel, Marjaana & Veglio, Valerio & Taras, Vas, 2022. "The influence of cultural intelligence and emotional intelligence on conflict occurrence and performance in global virtual teams," Journal of International Management, Elsevier, vol. 28(4).
    5. Günter K Stahl & Martha L Maznevski, 2021. "Unraveling the effects of cultural diversity in teams: A retrospective of research on multicultural work groups and an agenda for future research," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 52(1), pages 4-22, February.
    6. Tavoletti, Ernesto & Bernhard, Theresa & Dong, Longzhu & Taras, Vas, 2023. "Peer performance evaluations in global virtual teams: A longitudinal analysis of surface- and deep-level attributes," Journal of International Management, Elsevier, vol. 29(3).
    7. Julia Backmann & Rouven Kanitz & Amy Wei Tian & Patrick Hoffmann & Martin Hoegl, 2020. "Cultural gap bridging in multinational teams," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 51(8), pages 1283-1311, October.
    8. Vuchkovski, Davor & Zalaznik, Maja & Mitręga, Maciej & Pfajfar, Gregor, 2023. "A look at the future of work: The digital transformation of teams from conventional to virtual," Journal of Business Research, Elsevier, vol. 163(C).
    9. Schlägel, Christopher & Sarstedt, Marko, 2016. "Assessing the measurement invariance of the four-dimensional cultural intelligence scale across countries: A composite model approach," European Management Journal, Elsevier, vol. 34(6), pages 633-649.
    10. Sebastian Stoermer & Samuel Davies & Fabian Jintae Froese, 2021. "The influence of expatriate cultural intelligence on organizational embeddedness and knowledge sharing: The moderating effects of host country context," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 52(3), pages 432-453, April.
    11. Vlajčić, Davor & Caputo, Andrea & Marzi, Giacomo & Dabić, Marina, 2019. "Expatriates managers’ cultural intelligence as promoter of knowledge transfer in multinational companies," Journal of Business Research, Elsevier, vol. 94(C), pages 367-377.
    12. Glikson, Ella & Erez, Miriam, 2020. "The emergence of a communication climate in global virtual teams," Journal of World Business, Elsevier, vol. 55(6).
    13. Dana Minbaeva & Stacey Fitzsimmons & Chris Brewster, 2021. "Beyond the double-edged sword of cultural diversity in teams: Progress, critique, and next steps," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 52(1), pages 45-55, February.
    14. Schlaegel, Christopher & Richter, Nicole Franziska & Taras, Vasyl, 2021. "Cultural intelligence and work-related outcomes: A meta-analytic examination of joint effects and incremental predictive validity," Journal of World Business, Elsevier, vol. 56(4).
    15. Jurásek Miroslav & Potocký Tomislav, 2020. "How to Improve Communication within an Organization? The Relationship between Cultural Intelligence and Language Competence," Journal of Intercultural Management, Sciendo, vol. 12(2), pages 53-81, June.
    16. Zander, Lena & Mockaitis, Audra I. & Butler, Christina L., 2012. "Leading global teams," Journal of World Business, Elsevier, vol. 47(4), pages 592-603.
    17. Musarra, Giuseppe & Kadile, Vita & Zaefarian, Ghasem & Oghazi, Pejvak & Najafi-Tavani, Zhaleh, 2022. "Emotions, culture intelligence, and mutual trust in technology business relationships," Technological Forecasting and Social Change, Elsevier, vol. 181(C).
    18. Annelies Costers & Yves Van Vaerenbergh & Anja Van den Broeck, 2019. "How to boost frontline employee service recovery performance: the role of cultural intelligence," Service Business, Springer;Pan-Pacific Business Association, vol. 13(3), pages 581-602, September.
    19. Kozhakhmet, Sanat & Nurgabdeshov, Assylbek, 2022. "Knowledge acquisition of Chinese expatriates: managing Chinese MNEs in Kazakhstan," Journal of International Management, Elsevier, vol. 28(2).
    20. Lakshman, C. & Bacouël-Jentjens, Sabine & Kraak, Johannes Marcelus, 2021. "Attributional complexity of monoculturals and biculturals: Implications for cross-cultural competence," Journal of World Business, Elsevier, vol. 56(6).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:intman:v:27:y:2021:i:1:s1075425320305810. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/601266/description#description .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.