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Customer preferences for customized household furniture

Author

Listed:
  • Lihra, Torsten
  • Buehlmann, Urs
  • Graf, Raoul

Abstract

In the context of market globalization, furniture manufacturers attempt to differentiate their products to attain competitive advantages. Mass customization is one strategy enabling such differentiation. This study measured, through a choice-based conjoint analysis, the value that US American consumers assign to the availability of customization when buying furniture. Roughly 50% of consumers’ product choice is driven by price, 20% by product customization, 20% by delivery time, and 10% by the time needed to customize the product. Thus, while there is a customer segment driven by price, there also is a segment, consisting mainly of females, that values product customization.

Suggested Citation

  • Lihra, Torsten & Buehlmann, Urs & Graf, Raoul, 2012. "Customer preferences for customized household furniture," Journal of Forest Economics, Elsevier, vol. 18(2), pages 94-112.
  • Handle: RePEc:eee:foreco:v:18:y:2012:i:2:p:94-112
    DOI: 10.1016/j.jfe.2011.11.001
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    References listed on IDEAS

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    Cited by:

    1. repec:spr:joinma:v:30:y:2019:i:2:d:10.1007_s10845-016-1276-0 is not listed on IDEAS
    2. Pierre-Antoine Arrighi & Céline Mougenot, 0. "Towards user empowerment in product design: a mixed reality tool for interactive virtual prototyping," Journal of Intelligent Manufacturing, Springer, vol. 0, pages 1-12.
    3. repec:wsi:jeapmx:v:19:y:2017:i:01:n:s1464333217500016 is not listed on IDEAS
    4. Hakala, I. & Toppinen, A. & Autio, M., 2014. "Does country of origin matter? Qualitative analysis of young," 2014, Number 45, May 22-24, 2014, Uppsala, Sweden, Scandinavian Forest Economics: Proceedings of the Biennial Meeting of the Scandinavian Society of Forest Economics, vol. 2014(45), pages 1-8, December.
    5. Jerrod Penn & Wuyang Hu & Linda Cox & Lara Kozloff, 2016. "Values for Recreational Beach Quality in Oahu, Hawaii," Marine Resource Economics, University of Chicago Press, vol. 31(1), pages 47-62.

    More about this item

    Keywords

    Mass customization; Furniture; Conjoint analysis; Consumer preference;

    JEL classification:

    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management
    • M3 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising
    • L73 - Industrial Organization - - Industry Studies: Primary Products and Construction - - - Forest Products

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