Managing customization in health care: A framework derived from the services sector literature
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DOI: 10.1016/j.healthpol.2014.04.005
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References listed on IDEAS
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- Cipriano Forza & Fabrizio Salvador, 2006. "HRM Policies for Mass Customization," International Series in Operations Research & Management Science, in: Thorsten Blecker & Gerhard Friedrich (ed.), Mass Customization: Challenges and Solutions, chapter 0, pages 251-269, Springer.
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Cited by:
- Kasiri, Leila Agha & Guan Cheng, Kenny Teoh & Sambasivan, Murali & Sidin, Samsinar Md., 2017. "Integration of standardization and customization: Impact on service quality, customer satisfaction, and loyalty," Journal of Retailing and Consumer Services, Elsevier, vol. 35(C), pages 91-97.
- van der Heide, Iris & Snoeijs, Sanne & Quattrini, Sabrina & Struckmann, Verena & Hujala, Anneli & Schellevis, François & Rijken, Mieke, 2018. "Patient-centeredness of integrated care programs for people with multimorbidity. Results from the European ICARE4EU project," Health Policy, Elsevier, vol. 122(1), pages 36-43.
- Gersch, Martin & Gertz, Cordelia & Vogt, Charlotte, 2017. "Leistungsangebote in integrierten, IT-unterstützten Versorgungskonzepten: Eine Konzeption (re-) konfigurierbarer Servicemodule im Gesundheitswesen. Projekt Bea@Home," Discussion Papers 2017/14, Free University Berlin, School of Business & Economics.
- Adam Diamant, 2021. "Dynamic multistage scheduling for patient-centered care plans," Health Care Management Science, Springer, vol. 24(4), pages 827-844, December.
- Duong Thuy Pham & Ayham A. M. Jaaron, 2018. "Design for Mass Customisation in Higher Education: a Systems-Thinking Approach," Systemic Practice and Action Research, Springer, vol. 31(3), pages 293-310, June.
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Keywords
Healthcare management; Personalized medicine; Mass customization; Patient centered care;All these keywords.
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