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Human Resource Management and Development Program for ISO 9001:2015 Certified Higher Education Institutions

Author

Listed:
  • Renato B. De La Cruz Jr

    (Hospitality and Tourism, Notre Dame of Dadiangas University, General Santos City, Philippines)

  • John Michael P. Castino

    (Hospitality and Tourism, Notre Dame of Dadiangas University, General Santos City, Philippines)

Abstract

This study explored how ethical climate, organizational culture, and total quality management (TQM) contribute to the performance of ISO 9001:2015 certified higher education institutions (HEIs), with the goal of designing a strategic human resource development program. Using a descriptive-correlational approach, the research involved 397 QMS team members from Region XII. The analysis used statistical tools like mean, Pearson correlation, and multiple regression to uncover insights. Results showed that these institutions maintain a very strong ethical climate, especially in promoting employee well-being, community involvement, and operational efficiency. The organizational culture reflects high levels of empowerment and collaboration. TQM is deeply embedded in their systems, focusing on ongoing improvement, leadership commitment, customer orientation, and streamlined processes. Among the four measured areas of performance—leadership, planning, support, operations, and evaluation—HEIs scored impressively across the board.

Suggested Citation

  • Renato B. De La Cruz Jr & John Michael P. Castino, 2025. "Human Resource Management and Development Program for ISO 9001:2015 Certified Higher Education Institutions," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 9(3s), pages 4787-4827, June.
    • Handle: RePEc:bcp:journl:v:9:y:2025:i:3s:p:4787-4827
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