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Awards at work

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  • Neckermann, Susanne
  • Cueni, Reto
  • Frey, Bruno S.

Abstract

Social incentives like employee awards are widespread in the corporate sector and may be important instruments for solving agency problems. To date, we have little understanding of their effect on behavior. Unique panel data from the call center of a Fortune 500 financial services provider allow us to estimate the impact of awards on performance. Winning an award for voluntary work behaviors significantly increases subsequent core call center performance. The effect is short-lived, mainly driven by underperforming agents, and is reflected mostly in dimensions of the job that are hard to observe.We discuss various theories that could explain the effect. --

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Bibliographic Info

Paper provided by ZEW - Zentrum für Europäische Wirtschaftsforschung / Center for European Economic Research in its series ZEW Discussion Papers with number 12-004.

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Date of creation: 2012
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Handle: RePEc:zbw:zewdip:12004

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Keywords: Awards; Motivation; Non-monetary Compensation; Insider Econometrics;

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References

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Cited by:
  1. Benno Torgler & Marco Piatti, 2011. "A Century of American Economic Review," School of Economics and Finance Discussion Papers and Working Papers Series 266, School of Economics and Finance, Queensland University of Technology.
  2. Ho Fai Chan & Bruno S. Frey & Jana Gallus & Benno Torgler, 2013. "Does The John Bates Clark Medal Boost Subsequent Productivity And Citation Success?," CREMA Working Paper Series 2013-02, Center for Research in Economics, Management and the Arts (CREMA).

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