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Rising with the machines: A sociotechnical framework for bringing artificial intelligence into the organization

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Cited by:

  1. O. C. Ferrell & Dana E. Harrison & Linda K. Ferrell & Haya Ajjan & Bryan W. Hochstein, 2024. "A theoretical framework to guide AI ethical decision making," AMS Review, Springer;Academy of Marketing Science, vol. 14(1), pages 53-67, June.
  2. Zhao, Jingyou & Hu, Enhua & Han, Mingyan & Jiang, Keshen & Shan, Hongmei, 2023. "That honey, my arsenic: The influence of advanced technologies on service employees’ organizational deviance," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
  3. Mahdi Ghaemi Asl & David Roubaud, 2024. "Asymmetric interactions among cutting-edge technologies and pioneering conventional and Islamic cryptocurrencies: fresh evidence from intra-day-based good and bad volatilities," Financial Innovation, Springer;Southwestern University of Finance and Economics, vol. 10(1), pages 1-49, December.
  4. Haenlein, Michael & Kaplan, Andreas, 2021. "Artificial intelligence and robotics: Shaking up the business world and society at large," Journal of Business Research, Elsevier, vol. 124(C), pages 405-407.
  5. Zhang, Fan & Pan, Jieyi, 2025. "Imitation: Mitigating AI backfire," Journal of Business Research, Elsevier, vol. 193(C).
  6. Michele Battisti & Christian Dustmann & Uta Schönberg, 2023. "Technological and Organizational Change and the Careers of Workers," Journal of the European Economic Association, European Economic Association, vol. 21(4), pages 1551-1594.
  7. Volkmar, Gioia & Fischer, Peter M. & Reinecke, Sven, 2022. "Artificial Intelligence and Machine Learning: Exploring drivers, barriers, and future developments in marketing management," Journal of Business Research, Elsevier, vol. 149(C), pages 599-614.
  8. Wang, Siqi & Lim, Weng Marc & Cheah, Jun-Hwa & Lim, Xin-Jean, 2025. "Working with robots: Trends and future directions," Technological Forecasting and Social Change, Elsevier, vol. 212(C).
  9. Zirar, Araz & Ali, Syed Imran & Islam, Nazrul, 2023. "Worker and workplace Artificial Intelligence (AI) coexistence: Emerging themes and research agenda," Technovation, Elsevier, vol. 124(C).
  10. Zhou, Qiwei & Chen, Keyu & Cheng, Shuang, 2024. "Bringing employee learning to AI stress research: A moderated mediation model," Technological Forecasting and Social Change, Elsevier, vol. 209(C).
  11. Haefner, Naomi & Parida, Vinit & Gassmann, Oliver & Wincent, Joakim, 2023. "Implementing and scaling artificial intelligence: A review, framework, and research agenda," Technological Forecasting and Social Change, Elsevier, vol. 197(C).
  12. Tursunbayeva, Aizhan & Chalutz-Ben Gal, Hila, 2024. "Adoption of artificial intelligence: A TOP framework-based checklist for digital leaders," Business Horizons, Elsevier, vol. 67(4), pages 357-368.
  13. Sagarika Mishra & Michael T. Ewing & Holly B. Cooper, 2022. "Artificial intelligence focus and firm performance," Journal of the Academy of Marketing Science, Springer, vol. 50(6), pages 1176-1197, November.
  14. Donthu, Naveen & Kumar, Satish & Mukherjee, Debmalya & Pandey, Nitesh & Lim, Weng Marc, 2021. "How to conduct a bibliometric analysis: An overview and guidelines," Journal of Business Research, Elsevier, vol. 133(C), pages 285-296.
  15. Bosse, Douglas & Thompson, Steven & Ekman, Peter, 2023. "In consilium apparatus: Artificial intelligence, stakeholder reciprocity, and firm performance," Journal of Business Research, Elsevier, vol. 155(PA).
  16. Véra‐Line Montreuil & Roland Foucher, 2023. "Technological changes in the era of digitalization: What do collective agreements tell us?," Industrial Relations Journal, Wiley Blackwell, vol. 54(1), pages 20-39, January.
  17. Goodell, John W. & Kumar, Satish & Lim, Weng Marc & Pattnaik, Debidutta, 2021. "Artificial intelligence and machine learning in finance: Identifying foundations, themes, and research clusters from bibliometric analysis," Journal of Behavioral and Experimental Finance, Elsevier, vol. 32(C).
  18. González-Gómez, Helena V. & Hudson, Sarah, 2024. "Employee frustration with information systems: Appraisals and resources," European Management Journal, Elsevier, vol. 42(3), pages 425-436.
  19. Allison, Lee & Liu, Yu & Murtinu, Samuele & Wei, Zuobao, 2023. "Gender and firm performance around the world: The roles of finance, technology and labor," Journal of Business Research, Elsevier, vol. 154(C).
  20. Debmalya Mukherjee & Satish Kumar & Naveen Donthu & Nitesh Pandey, 2021. "Research Published in Management International Review from 2006 to 2020: A Bibliometric Analysis and Future Directions," Management International Review, Springer, vol. 61(5), pages 599-642, October.
  21. Battisti, Sandro & Agarwal, Nivedita & Brem, Alexander, 2022. "Creating new tech entrepreneurs with digital platforms: Meta-organizations for shared value in data-driven retail ecosystems," Technological Forecasting and Social Change, Elsevier, vol. 175(C).
  22. Sullivan, Yulia & Fosso Wamba, Samuel, 2024. "Artificial intelligence and adaptive response to market changes: A strategy to enhance firm performance and innovation," Journal of Business Research, Elsevier, vol. 174(C).
  23. Just, Julian, 2024. "Natural language processing for innovation search – Reviewing an emerging non-human innovation intermediary," Technovation, Elsevier, vol. 129(C).
  24. Robertson, Jeandri & Botha, Elsamari & Oosthuizen, Kim & Montecchi, Matteo, 2025. "Managing change when integrating artificial intelligence (AI) into the retail value chain: The AI implementation compass," Journal of Business Research, Elsevier, vol. 189(C).
  25. Müller, Lea S. & Reiners, Sebastian & Becker, Jörg & Hertel, Guido, 2023. "Long-term effects of COVID-19 on work routines and organizational culture – A case study within higher education’s administration," Journal of Business Research, Elsevier, vol. 163(C).
  26. Wu, Min & Tsai, Nien En & Koh, Le Yi & Yuen, Kum Fai, 2025. "Maritime AI socialisation: Exploring the impact of digital enablers on human-AI collaboration and service and process innovation," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 197(C).
  27. Chowdhury, Soumyadeb & Budhwar, Pawan & Dey, Prasanta Kumar & Joel-Edgar, Sian & Abadie, Amelie, 2022. "AI-employee collaboration and business performance: Integrating knowledge-based view, socio-technical systems and organisational socialisation framework," Journal of Business Research, Elsevier, vol. 144(C), pages 31-49.
  28. Mukherjee, Debmalya & Kumar, Satish & Mukherjee, Deepraj & Goyal, Kirti, 2022. "Mapping five decades of international business and management research on India: A bibliometric analysis and future directions," Journal of Business Research, Elsevier, vol. 145(C), pages 864-891.
  29. Hoffmann, Stefan & Lasarov, Wassili & Dwivedi, Yogesh K., 2024. "AI-empowered scale development: Testing the potential of ChatGPT," Technological Forecasting and Social Change, Elsevier, vol. 205(C).
  30. “Jimmy” Xu, Zhenning & Ramirez, Edward & Liu, Pan & Frankwick, Gary L., 2024. "Evaluating underlying factor structures using novel machine learning algorithms: An empirical and simulation study," Journal of Business Research, Elsevier, vol. 173(C).
  31. Shahzad, Fakhar & Zaied, Younes Ben & Shahzad, Muhammad Asim & Mahmood, Faisal, 2024. "Insights into the performance of green supply chain in the Chinese semiconductor industry," International Journal of Production Economics, Elsevier, vol. 273(C).
  32. Song, Christina Soyoung & Kim, Youn-Kyung, 2022. "The role of the human-robot interaction in consumers’ acceptance of humanoid retail service robots," Journal of Business Research, Elsevier, vol. 146(C), pages 489-503.
  33. Keding, Christoph & Meissner, Philip, 2021. "Managerial overreliance on AI-augmented decision-making processes: How the use of AI-based advisory systems shapes choice behavior in R&D investment decisions," Technological Forecasting and Social Change, Elsevier, vol. 171(C).
  34. Byung-Jik Kim & Min-Jik Kim & Julak Lee, 2024. "Code green: ethical leadership’s role in reconciling AI-induced job insecurity with pro-environmental behavior in the digital workplace," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-16, December.
  35. Kull, Alexander J. & Romero, Marisabel & Monahan, Lisa, 2021. "How may I help you? Driving brand engagement through the warmth of an initial chatbot message," Journal of Business Research, Elsevier, vol. 135(C), pages 840-850.
  36. Liang, Bingqian & Wang, Yixin & Huo, Weiwei & Song, Mengli & Shi, Yi, 2025. "Algorithmic control as a double-edged sword: Its relationship with service performance and work well-being," Journal of Business Research, Elsevier, vol. 189(C).
  37. Satish Kumar & Weng Marc Lim & Uthayasankar Sivarajah & Jaspreet Kaur, 2023. "Artificial Intelligence and Blockchain Integration in Business: Trends from a Bibliometric-Content Analysis," Information Systems Frontiers, Springer, vol. 25(2), pages 871-896, April.
  38. Kirimhan, Destan, 2023. "Importance of anti-money laundering regulations among prosumers for a cybersecure decentralized finance," Journal of Business Research, Elsevier, vol. 157(C).
  39. Vinoi, Nivin & Shankar, Amit & Agarwal, Reeti & Alghafes, Rsha, 2025. "Revolutionizing retail: The transformative power of service robots on shopping dynamics," Journal of Retailing and Consumer Services, Elsevier, vol. 82(C).
  40. Malik, Ashish & Nguyen, Mai & Budhwar, Pawan & Chowdhury, Soumyadeb & Gugnani, Ritika, 2024. "Leveraging high-performance HRM practices and knowledge sharing for managing technological and social change in emerging market healthcare providers," Technological Forecasting and Social Change, Elsevier, vol. 205(C).
  41. David Mortimore, 2024. "Moving beyond human-centric organizational designs," Journal of Organization Design, Springer;Organizational Design Community, vol. 13(2), pages 65-75, June.
  42. Dong Liu & Sangbum Son, 2025. "Trends and Knowledge Structure in Collaborative Robot Research in the Knowledge Economy Era: A Bibliometric Analysis," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 16(1), pages 3948-3969, March.
  43. Byung-Jik Kim & Julak Lee, 2024. "The mental health implications of artificial intelligence adoption: the crucial role of self-efficacy," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-15, December.
  44. Brewer, Jordan & Patel, Dhru & Kim, Dennie & Murray, Alex, 2024. "Navigating the challenges of generative technologies: Proposing the integration of artificial intelligence and blockchain," Business Horizons, Elsevier, vol. 67(5), pages 525-535.
  45. Shengxing Yang, 2022. "A systematic literature review on the disruptions of artificial intelligence within the business world: in terms of the evolution of competences [Une revue systématique de la littérature sur les bo," Post-Print hal-03694170, HAL.
  46. Samer Elhajjar & Laurent Yacoub & Hala Yaacoub, 2023. "Automation in business research: systematic literature review," Information Systems and e-Business Management, Springer, vol. 21(3), pages 675-698, September.
  47. Lupp, Daniel, 2023. "Effectuation, causation, and machine learning in co-creating entrepreneurial opportunities," Journal of Business Venturing Insights, Elsevier, vol. 19(C).
  48. Vlačić, Božidar & Corbo, Leonardo & Costa e Silva, Susana & Dabić, Marina, 2021. "The evolving role of artificial intelligence in marketing: A review and research agenda," Journal of Business Research, Elsevier, vol. 128(C), pages 187-203.
  49. Wang, Lei & Zhou, Yahong & Chiao, Benjamin, 2023. "Robots and firm innovation: Evidence from Chinese manufacturing," Journal of Business Research, Elsevier, vol. 162(C).
  50. Ida Merete Enholm & Emmanouil Papagiannidis & Patrick Mikalef & John Krogstie, 2022. "Artificial Intelligence and Business Value: a Literature Review," Information Systems Frontiers, Springer, vol. 24(5), pages 1709-1734, October.
  51. de Kervenoael, Ronan & Schwob, Alexandre & Hasan, Rajibul & Psylla, Evangelia, 2024. "SIoT robots and consumer experiences in retail: Unpacking repeat purchase intention drivers leveraging computers are social actors (CASA) paradigm," Journal of Retailing and Consumer Services, Elsevier, vol. 76(C).
  52. Makarius, Erin E. & Dachner, Alison M. & Paluch, Rebecca M. & Pedde, Jenn, 2024. "Feel the churn: Exercising talent management practices to support a climate for career mobility," Business Horizons, Elsevier, vol. 67(1), pages 55-69.
  53. Feng, Cai (Mitsu) & Botha, Elsamari & Pitt, Leyland, 2024. "From HAL to GenAI: Optimizing chatbot impacts with CARE," Business Horizons, Elsevier, vol. 67(5), pages 537-548.
  54. Denicolai, Stefano & Zucchella, Antonella & Magnani, Giovanna, 2021. "Internationalization, digitalization, and sustainability: Are SMEs ready? A survey on synergies and substituting effects among growth paths," Technological Forecasting and Social Change, Elsevier, vol. 166(C).
  55. Lee, Jaehyun & Lim, Jihye & Hwang, Junseok & Lee, Junmin, 2024. "How workers let artificial intelligence recruit and dismiss?," 24th ITS Biennial Conference, Seoul 2024. New bottles for new wine: digital transformation demands new policies and strategies 302513, International Telecommunications Society (ITS).
  56. TANASE, George Cosmin, 2024. "Understand AI Driven Marketing Capabilities: Empowering Customer Experience and Deliver Value with Intelligent Tools and Technologies," Romanian Distribution Committee Magazine, Romanian Distribution Committee, vol. 15(3), pages 26-32, September.
  57. Abadie, Amelie & Roux, Mélanie & Chowdhury, Soumyadeb & Dey, Prasanta, 2023. "Interlinking organisational resources, AI adoption and omnichannel integration quality in Ghana’s healthcare supply chain," Journal of Business Research, Elsevier, vol. 162(C).
  58. Yulia W. Sullivan & Samuel Fosso Wamba, 2022. "Moral Judgments in the Age of Artificial Intelligence," Journal of Business Ethics, Springer, vol. 178(4), pages 917-943, July.
  59. Zahid Sarwar & Jingmei Gao & Adnan Khan, 2024. "Nexus of digital platforms, innovation capability, and strategic alignment to enhance innovation performance in the Asia Pacific region: a dynamic capability perspective," Asia Pacific Journal of Management, Springer, vol. 41(2), pages 867-901, June.
  60. Iqbal, Kiram, 2023. "Acceptance conditions of algorithmic decision support in management," Junior Management Science (JUMS), Junior Management Science e. V., vol. 8(4), pages 887-925.
  61. Sellin, Julianne & Mishra, Vaibhav, 2024. "Assessing the impact of brexit on UK-based inventor teams' connectivity," Journal of International Management, Elsevier, vol. 30(6).
  62. Ayat Sami ODEIBAT, 2021. "The Effect Of Technology Evolution On The Future Of Jobs," Network Intelligence Studies, Romanian Foundation for Business Intelligence, Editorial Department, issue 17, pages 57-67, June.
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