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Street-level bureaucrats in der Arbeitsverwaltung : Dienstleistungsprozesse und reformierte Arbeitsvermittlung aus Sicht der Vermittler

Author

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  • Osiander, Christopher

    () (Institut für Arbeitsmarkt- und Berufsforschung (IAB), Nürnberg [Institute for Employment Research, Nuremberg, Germany])

  • Steinke, Joß

    (Institut für Arbeitsmarkt- und Berufsforschung (IAB), Nürnberg [Institute for Employment Research, Nuremberg, Germany])

Abstract

"This article deals with the role of caseworkers in Germany's Federal Employment Agency ('Bundesagentur für Arbeit') in the process of implementing administrative reforms. We argue that a successful outcome of reforms depends heavily on how caseworkers understand and interpret innovations. Our new data reveal how caseworkers assess the impact of the reforms and how they see themselves in the process. The results suggest that particularly the recent reforms' acceptance by street-level-bureaucrats is a necessary background for its successful implementation." (Author's abstract, IAB-Doku) ((en))

Suggested Citation

  • Osiander, Christopher & Steinke, Joß, 2011. "Street-level bureaucrats in der Arbeitsverwaltung : Dienstleistungsprozesse und reformierte Arbeitsvermittlung aus Sicht der Vermittler," IAB Discussion Paper 201115, Institut für Arbeitsmarkt- und Berufsforschung (IAB), Nürnberg [Institute for Employment Research, Nuremberg, Germany].
  • Handle: RePEc:iab:iabdpa:201115
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    References listed on IDEAS

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    1. Friso Schlitte, 2012. "Local human capital, segregation by skill, and skill‐specific employment growth," Papers in Regional Science, Wiley Blackwell, vol. 91(1), pages 85-106, March.
    2. Stefanie Behncke & Markus Frölich & Michael Lechner, 2010. "A Caseworker Like Me - Does The Similarity Between The Unemployed and Their Caseworkers Increase Job Placements?," Economic Journal, Royal Economic Society, vol. 120(549), pages 1430-1459, December.
    3. Brück-Klingberg, Andrea & Burkert, Carola & Garloff, Alfred & Seibert, Holger & Wapler, Rüdiger, 2011. "Does higher education help immigrants find a job? : A survival analysis," IAB Discussion Paper 201106, Institut für Arbeitsmarkt- und Berufsforschung (IAB), Nürnberg [Institute for Employment Research, Nuremberg, Germany].
    4. Roberto Patuelli & Norbert Schanne & Daniel A. Griffith & Peter Nijkamp, 2012. "Persistence Of Regional Unemployment: Application Of A Spatial Filtering Approach To Local Labor Markets In Germany," Journal of Regional Science, Wiley Blackwell, vol. 52(2), pages 300-323, May.
    5. Ross, Stephen A, 1973. "The Economic Theory of Agency: The Principal's Problem," American Economic Review, American Economic Association, vol. 63(2), pages 134-139, May.
    6. Antoni, Manfred, 2011. "Lifelong learning inequality? The relevance of family background for on-the-job training," IAB Discussion Paper 201109, Institut für Arbeitsmarkt- und Berufsforschung (IAB), Nürnberg [Institute for Employment Research, Nuremberg, Germany].
    7. Konle-Seidl, Regina, 2008. "Changes in the governance of employment services in Germany since 2003," IAB Discussion Paper 200810, Institut für Arbeitsmarkt- und Berufsforschung (IAB), Nürnberg [Institute for Employment Research, Nuremberg, Germany].
    8. Mendolicchio, Concetta & Paolini, Dimitri & Pietra, Tito, 2012. "Investments in education and welfare in a two-sector, random matching economy," Journal of Mathematical Economics, Elsevier, vol. 48(6), pages 367-385.
    9. Hirseland, Andreas & Ramos Lobato, Philipp, 2010. "Armutsdynamik und Arbeitsmarkt : Entstehung, Verfestigung und Überwindung von Hilfebedürftigkeit bei Erwerbsfähigen (Poverty dynamics and the labour market : Incurrence, perpetuation and the overcomin," IAB-Forschungsbericht 201003, Institut für Arbeitsmarkt- und Berufsforschung (IAB), Nürnberg [Institute for Employment Research, Nuremberg, Germany].
    10. repec:cor:louvrp:-2501 is not listed on IDEAS
    11. Schneider, Hilmar & Brenke, Karl & Kaiser, Lutz C. & Steinwede, Jacob & Jesske, Birgit & Uhlendorff, Arne, 2006. "Report No. 7: Evaluation der Maßnahmen zur Umsetzung der Vorschläge der Hartz-Kommission - Bericht 2005," IZA Research Reports 7, Institute for the Study of Labor (IZA).
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    Citations

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    Cited by:

    1. Steinke, Joß & Koch, Susanne & Kupka, Peter & Osiander, Christopher & Dony, Elke & Güttler, Detlef & Hesse, Claudia & Knapp, Barbara, 2012. "Neuorientierung der Arbeitsmarktpolitik : Die Neuausrichtung der arbeitsmarktpolitischen Instrumente aus dem Jahr 2009 im Blickpunkt: Mehr Flexibilität und größere Handlungsspielräume für die Vermittl," IAB-Forschungsbericht 201202, Institut für Arbeitsmarkt- und Berufsforschung (IAB), Nürnberg [Institute for Employment Research, Nuremberg, Germany].
    2. Egenolf, Dennis & Fertig, Michael & Puxi, Marco & Rosemann, Martin & Weimann, Marian, 2014. "Implementationsstudie zur Berliner Joboffensive : Endbericht zum 31. Juli 2013. Vorgelegt von ISG Institut für Sozialforschung und Gesellschaftspolitik GmbH, Köln," IAB-Forschungsbericht 201401, Institut für Arbeitsmarkt- und Berufsforschung (IAB), Nürnberg [Institute for Employment Research, Nuremberg, Germany].

    More about this item

    Keywords

    Arbeitsvermittlung; Bundesagentur für Arbeit - Reform; Arbeitsvermittler; Arbeitsagenturen; Arbeitsverwaltung; Organisation; Zielvereinbarung; Controlling; Kundenorientierung; Eingliederungsvereinbarung; Praxisbezug; Arbeitsvermittler - Typologie; Sozialversicherung; Trägerschaft; Sozialgesetzbuch II; Sozialgesetzbuch III; Profiling; Handlungsspielraum; Case Management; Selbstverständnis; Selbsteinschätzung; Dienstleistungsorientierung;

    JEL classification:

    • D73 - Microeconomics - - Analysis of Collective Decision-Making - - - Bureaucracy; Administrative Processes in Public Organizations; Corruption
    • H83 - Public Economics - - Miscellaneous Issues - - - Public Administration
    • I38 - Health, Education, and Welfare - - Welfare, Well-Being, and Poverty - - - Government Programs; Provision and Effects of Welfare Programs

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