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Street-level bureaucrats in der Arbeitsverwaltung : Dienstleistungsprozesse und reformierte Arbeitsvermittlung aus Sicht der Vermittler

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  • Osiander, Christopher

    (Institute for Employment Research (IAB), Nuremberg, Germany)

  • Steinke, Joß

Abstract

"This article deals with the role of caseworkers in Germany's Federal Employment Agency ('Bundesagentur für Arbeit') in the process of implementing administrative reforms. We argue that a successful outcome of reforms depends heavily on how caseworkers understand and interpret innovations. Our new data reveal how caseworkers assess the impact of the reforms and how they see themselves in the process. The results suggest that particularly the recent reforms' acceptance by street-level-bureaucrats is a necessary background for its successful implementation." (Author's abstract, IAB-Doku) ((en))

Suggested Citation

  • Osiander, Christopher & Steinke, Joß, 2011. "Street-level bureaucrats in der Arbeitsverwaltung : Dienstleistungsprozesse und reformierte Arbeitsvermittlung aus Sicht der Vermittler," IAB-Discussion Paper 201115, Institut für Arbeitsmarkt- und Berufsforschung (IAB), Nürnberg [Institute for Employment Research, Nuremberg, Germany].
    • Handle: RePEc:iab:iabdpa:201115
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    11. Antoni, Manfred, 2011. "Lifelong learning inequality? The relevance of family background for on-the-job training," IAB-Discussion Paper 201109, Institut für Arbeitsmarkt- und Berufsforschung (IAB), Nürnberg [Institute for Employment Research, Nuremberg, Germany].
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    2. Schütz, Holger & Kupka, Peter & Koch, Susanne & Kaltenborn, Bruno, 2011. "Eingliederungsvereinbarungen in der Praxis: Reformziele noch nicht erreicht (Integration agreements: practice falls short of reform goals)," IAB-Kurzbericht 201118, Institut für Arbeitsmarkt- und Berufsforschung (IAB), Nürnberg [Institute for Employment Research, Nuremberg, Germany].
    3. Heyer, Gerd & Koch, Susanne & Stephan, Gesine & Wolff, Joachim, 2011. "Evaluation der aktiven Arbeitsmarktpolitik: Ein Sachstandsbericht für die Instrumentenreform 2011 (Evaluation of active labor market programs : a summary of recent results for the German program refor," IAB-Discussion Paper 201117, Institut für Arbeitsmarkt- und Berufsforschung (IAB), Nürnberg [Institute for Employment Research, Nuremberg, Germany].
    4. Steinke, Joß & Koch, Susanne & Kupka, Peter & Osiander, Christopher & Dony, Elke & Güttler, Detlef & Hesse, Claudia & Knapp, Barbara, 2012. "Neuorientierung der Arbeitsmarktpolitik : Die Neuausrichtung der arbeitsmarktpolitischen Instrumente aus dem Jahr 2009 im Blickpunkt: Mehr Flexibilität und größere Handlungsspielräume für die Vermittl," IAB-Forschungsbericht 201202, Institut für Arbeitsmarkt- und Berufsforschung (IAB), Nürnberg [Institute for Employment Research, Nuremberg, Germany].
    5. Kerschbaumer Lukas, 2019. "Handlungsfähigkeit bei Langzeitarbeitslosigkeit: Woher nehmen?," Arbeit, De Gruyter, vol. 28(1), pages 73-94, March.
    6. Egenolf, Dennis & Fertig, Michael & Puxi, Marco & Rosemann, Martin & Weimann, Marian, 2014. "Implementationsstudie zur Berliner Joboffensive : Endbericht zum 31. Juli 2013. Vorgelegt von ISG Institut für Sozialforschung und Gesellschaftspolitik GmbH, Köln," IAB-Forschungsbericht 201401, Institut für Arbeitsmarkt- und Berufsforschung (IAB), Nürnberg [Institute for Employment Research, Nuremberg, Germany].
    7. Zapfel, Stefan & Promberger, Markus, 2011. "Gemeinschaft, Gesellschaft und soziale Sicherung : Überlegungen zu Genese und Wandel des modernen Wohlfahrtsstaats," IAB-Discussion Paper 201121, Institut für Arbeitsmarkt- und Berufsforschung (IAB), Nürnberg [Institute for Employment Research, Nuremberg, Germany].

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    More about this item

    Keywords

    Bundesrepublik Deutschland ; Bundesagentur für Arbeit ; Case Management ; Controlling ; Dienstleistungsorientierung ; Eingliederungsvereinbarung ; Handlungsspielraum ; Kundenorientierung ; Organisation ; Praxisbezug ; Profiling ; Reform ; Arbeitsagenturen ; Selbsteinschätzung ; Selbstverständnis ; Sozialgesetzbuch II ; Sozialgesetzbuch III ; Sozialversicherung ; Trägerschaft ; Typologie ; Zielvereinbarung ; Arbeitsvermittler ; Arbeitsvermittler ; Arbeitsvermittlung ; Arbeitsverwaltung ; 2009-2009;
    All these keywords.

    JEL classification:

    • D73 - Microeconomics - - Analysis of Collective Decision-Making - - - Bureaucracy; Administrative Processes in Public Organizations; Corruption
    • H83 - Public Economics - - Miscellaneous Issues - - - Public Administration
    • I38 - Health, Education, and Welfare - - Welfare, Well-Being, and Poverty - - - Government Programs; Provision and Effects of Welfare Programs

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