Measuring Service Quality: The Opinion of Europeans about Utilities
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DOI: 10.22004/ag.econ.36758
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Other versions of this item:
- P. A. Ferrari & S. Salini, 2008. "Measuring Service Quality: The Opinion of Europeans about Utilities," Working Papers 2008.36, Fondazione Eni Enrico Mattei.
References listed on IDEAS
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Cited by:
- Silvia FIGINI & Ron S. KENETT & Silvia SALINI, 2010.
"Integrating operational and financial risk assessments,"
Departmental Working Papers
2010-02, Department of Economics, Management and Quantitative Methods at Università degli Studi di Milano.
- Silvia Figini & Ron Kenett & SILVIA SALINI, 2010. "Integrating Operational and Financial Risk Assessments," UNIMI - Research Papers in Economics, Business, and Statistics unimi-1099, Universitá degli Studi di Milano.
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More about this item
JEL classification:
- C33 - Mathematical and Quantitative Methods - - Multiple or Simultaneous Equation Models; Multiple Variables - - - Models with Panel Data; Spatio-temporal Models
- C35 - Mathematical and Quantitative Methods - - Multiple or Simultaneous Equation Models; Multiple Variables - - - Discrete Regression and Qualitative Choice Models; Discrete Regressors; Proportions
- C43 - Mathematical and Quantitative Methods - - Econometric and Statistical Methods: Special Topics - - - Index Numbers and Aggregation
- L94 - Industrial Organization - - Industry Studies: Transportation and Utilities - - - Electric Utilities
- L95 - Industrial Organization - - Industry Studies: Transportation and Utilities - - - Gas Utilities; Pipelines; Water Utilities
- L96 - Industrial Organization - - Industry Studies: Transportation and Utilities - - - Telecommunications
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