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Quality and Public Transport Service Contracts

Author

Listed:
  • Valerio Gatta

    (Facolt? di Scienze Statistiche ed Economiche, Università di Roma "La Sapienza")

  • Edoardo Marcucci

    (Department of Economics, Università di Urbino "Carlo Bo")

Abstract

Public authorities and transport operators are both involved in the provision of public transport services. There is a contrast between the social goals of the former and the private ones of the latter. Regulation plays an important role especially failing competition. Service contracts are the natural method to set bilateral After a brief description of the most important regulatory procedures, we focus our attention on the quality framework in service contracts. In recent years the inclusion of quality requirements in contracts is becoming common practice, especially when adopting price cap regulation. This paper suggests a criterion for service quality definition, measurement and integration in contracts for the production of socially valuable transport services. Using stated preferences methods and choice-based conjoint analysis to analyse customer preferences we estimate the passengers? evaluation of different service features and calculate a service quality index. A case study demonstrates the procedure to follow for measuring service quality in local public transport.

Suggested Citation

  • Valerio Gatta & Edoardo Marcucci, 2007. "Quality and Public Transport Service Contracts," Working Papers 0708, University of Urbino Carlo Bo, Department of Economics, Society & Politics - Scientific Committee - L. Stefanini & G. Travaglini, revised 2007.
    • Handle: RePEc:urb:wpaper:07_08
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    References listed on IDEAS

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    Keywords

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    JEL classification:

    • R40 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Transportation Economics - - - General
    • R41 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Transportation Economics - - - Transportation: Demand, Supply, and Congestion; Travel Time; Safety and Accidents; Transportation Noise

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