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Assessing ethical efficacy, workplace incivility, and turnover intention: a moderated-mediation model

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  • Her-Ting Huang

    (National Chiao Tung University)

  • Chieh-Peng Lin

    (National Chiao Tung University)

Abstract

Drawing upon the social cognitive theory and social identity theory, this study hypothesizes that ethical efficacy and perceived workplace incivility affect turnover intention via the full mediation of emotional exhaustion. At the same time, organizational identification is a moderator in the development of turnover intention. A field survey on 512 employees from high-tech and banking industries was conducted for empirical testing. Test results using structural equation modeling and hierarchical regression analyses reveal that emotional exhaustion fully mediates the relationship between workplace incivility and turnover intention, as well as between ethical efficacy and turnover intention. Organizational identification positively moderates the effect of workplace incivility on emotional exhaustion. Theoretical and practical implications are discussed based on the empirical findings.

Suggested Citation

  • Her-Ting Huang & Chieh-Peng Lin, 2019. "Assessing ethical efficacy, workplace incivility, and turnover intention: a moderated-mediation model," Review of Managerial Science, Springer, vol. 13(1), pages 33-56, February.
    • Handle: RePEc:spr:rvmgts:v:13:y:2019:i:1:d:10.1007_s11846-017-0240-5
    DOI: 10.1007/s11846-017-0240-5
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    References listed on IDEAS

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    1. Cihangir Gümüştaş & Nilgün Karataş Gümüştaş, 2023. "Abusive Supervision and Organizational Citizenship Behavior: Moderated Mediation Model of Burnout and Organizational Identity," Central European Business Review, Prague University of Economics and Business, vol. 2023(4), pages 135-159.
    2. Hui Deng & Wenbing Wu & Yihua Zhang & Xiaoyan Zhang & Jing Ni, 2022. "The Paradoxical Effects of COVID-19 Event Strength on Employee Turnover Intention," IJERPH, MDPI, vol. 19(14), pages 1-17, July.
    3. Cong Feng & Scott Fay & Kexin Xiang, 2021. "When do we need higher educated salespeople? The role of work experience," Review of Managerial Science, Springer, vol. 15(5), pages 1391-1429, July.
    4. Anthony Silard & Mary Beth Watson-Manheim & Nuno Jose Lopes, 2023. "The influence of text-based technology-mediated communication on the connection quality of workplace relationships: the mediating role of emotional labor," Review of Managerial Science, Springer, vol. 17(6), pages 2035-2053, August.

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