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A critical reflection on the adoption of blockchain in tourism

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  • Marco Valeri

    (NCI University London
    Niccolò Cusano University)

  • Rodolfo Baggio

    (Bocconi University
    Tomsk Polytechnic University)

Abstract

The viewpoint discusses the impact of blockchain technology adoption on tourism. We highlight a gap in the tourism management literature. Based on a number of published works and the few implementations existing in the tourism domain we critically reflect on the ability to capture benefits, and to enhance the effectiveness of this technology. Starting with a description, often missing, of the basic architecture and functioning mechanisms of a blockchain system we discuss potential drivers and drawbacks of its adoption in the tourism domain, highlighting the managerial implications of its use. Given the gap in tourism management literature, we also suggest possible research directions for better understanding and evaluating the applicability in tourism and hospitality.

Suggested Citation

  • Marco Valeri & Rodolfo Baggio, 2021. "A critical reflection on the adoption of blockchain in tourism," Information Technology & Tourism, Springer, vol. 23(2), pages 121-132, June.
    • Handle: RePEc:spr:infott:v:23:y:2021:i:2:d:10.1007_s40558-020-00183-1
    DOI: 10.1007/s40558-020-00183-1
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    2. Sreejith Balasubramanian & Jaspreet Singh Sethi & Shalini Ajayan & Cody Morris Paris, 2022. "An enabling Framework for Blockchain in Tourism," Information Technology & Tourism, Springer, vol. 24(2), pages 165-179, June.
    3. Andreas Strebinger & Horst Treiblmaier, 2022. "Profiling early adopters of blockchain-based hotel booking applications: demographic, psychographic, and service-related factors," Information Technology & Tourism, Springer, vol. 24(1), pages 1-30, March.
    4. Xiaohui Hou & Bo Wang & Yu Gao, 2020. "Stakeholder Protection, Public Trust, and Corporate Social Responsibility: Evidence from Listed SMEs in China," Sustainability, MDPI, vol. 12(15), pages 1-25, July.
    5. Jihye Min & Jerome Agrusa & Joseph Lema & Harold Lee, 2020. "The Tourism Sector and U.S. Regional Macroeconomic Stability: A Network Approach," Sustainability, MDPI, vol. 12(18), pages 1-12, September.
    6. Grazia Chiara Elmo & Gabriella Arcese & Marco Valeri & Stefano Poponi & Francesco Pacchera, 2020. "Sustainability in Tourism as an Innovation Driver: An Analysis of Family Business Reality," Sustainability, MDPI, vol. 12(15), pages 1-14, July.
    7. Arturo Molina-Collado & Mar Gómez-Rico & Marianna Sigala & María Victoria Molina & Evangelina Aranda & Yolanda Salinero, 2022. "Mapping tourism and hospitality research on information and communication technology: a bibliometric and scientific approach," Information Technology & Tourism, Springer, vol. 24(2), pages 299-340, June.
    8. Roberto Leonardo Rana & Nino Adamashvili & Caterina Tricase, 2022. "The Impact of Blockchain Technology Adoption on Tourism Industry: A Systematic Literature Review," Sustainability, MDPI, vol. 14(12), pages 1-17, June.
    9. Rafał Kusa & Marcin Suder & Belem Barbosa & Beata Glinka & Joanna Duda, 2022. "Entrepreneurial behaviors that shape performance in small family and non-family hotels during times of crisis," International Entrepreneurship and Management Journal, Springer, vol. 18(4), pages 1545-1575, December.
    10. Liu, Chih-Hsing & Dong, Tse-Ping & Vu, Ho Tran, 2023. "Transformed virtual concepts into reality: Linkage the viewpoint of entrepreneurial passion, technology adoption propensity and advantage to usage intention," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
    11. Cristinel Petrișor Constantin & Vasile Papuc-Damașcan & Andrei Blumer & Ruxandra-Gabriela Albu & Titus Suciu & Adina Nicoleta Candrea & Ana Ispas, 2021. "Profiling Visitors to Romanian Ecotourism Destinations," Sustainability, MDPI, vol. 13(5), pages 1-16, March.
    12. Muddassar Sarfraz & Kausar Fiaz Khawaja & Heesup Han & Antonio Ariza-Montes & Juan Manuel Arjona-Fuentes, 2023. "Sustainable supply chain, digital transformation, and blockchain technology adoption in the tourism sector," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-13, December.

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