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An enabling Framework for Blockchain in Tourism

Author

Listed:
  • Sreejith Balasubramanian

    (Middlesex University Dubai)

  • Jaspreet Singh Sethi

    (Middlesex University Dubai)

  • Shalini Ajayan

    (Mohammed bin Rashid School of Government Dubai)

  • Cody Morris Paris

    (Middlesex University Dubai
    University of Johannesburg)

Abstract

This viewpoint article proposes an enabling framework that identifies the use of various blockchain technologies in tourism and their applications (digitalization, automation, disintermediation, and intelligent environment) across the different stages of travel (pre-trip, during the trip, and post-trip). As we know, the tourism sector contributes immensely to world GDP and job creation. However, the COVID-19 pandemic, even after two years since it first appeared, continues to adversely impact the tourism prospects of countries across the world due to nationwide lockdowns and travel restrictions. As the world tries to adapt to the “new normal,“ the tourism sector is forced to re-think its ways of doing business and bring about innovations to facilitate the new norms of contactless and safe transactions. Also, the sector, more than ever, need to effectively deal with its inherent challenges such as transparency and credibility of information, fraudulent practices, opportunistic behavior of intermediaries, and foreign currency risks. Blockchain technology can transform the tourism sector by offering innovative solutions that address its pressing issues. However, our current understanding of blockchain application in tourism is quite limited, with previous work being largely fragmented and narrow in terms of both scope and application. We foresee that the insights offered in this viewpoint, including the framework, will advance both theory and practice and facilitate the implementation of blockchain-enabled solutions across different travel stages.

Suggested Citation

  • Sreejith Balasubramanian & Jaspreet Singh Sethi & Shalini Ajayan & Cody Morris Paris, 2022. "An enabling Framework for Blockchain in Tourism," Information Technology & Tourism, Springer, vol. 24(2), pages 165-179, June.
    • Handle: RePEc:spr:infott:v:24:y:2022:i:2:d:10.1007_s40558-022-00229-6
    DOI: 10.1007/s40558-022-00229-6
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    References listed on IDEAS

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    1. Balasubramanian, Sreejith & Shukla, Vinaya & Sethi, Jaspreet Singh & Islam, Nazrul & Saloum, Roy, 2021. "A readiness assessment framework for Blockchain adoption: A healthcare case study," Technological Forecasting and Social Change, Elsevier, vol. 165(C).
    2. Marco Valeri & Rodolfo Baggio, 2021. "A critical reflection on the adoption of blockchain in tourism," Information Technology & Tourism, Springer, vol. 23(2), pages 121-132, June.
    3. Ali Ihsan Ozdemir & Ilker Murat Ar & Ismail Erol, 2020. "Assessment of blockchain applications in travel and tourism industry," Quality & Quantity: International Journal of Methodology, Springer, vol. 54(5), pages 1549-1563, December.
    4. Önder, Irem & Treiblmaier, Horst, 2018. "Blockchain and tourism: Three research propositions," Annals of Tourism Research, Elsevier, vol. 72(C), pages 180-182.
    5. Sigala, Marianna, 2020. "Tourism and COVID-19: Impacts and implications for advancing and resetting industry and research," Journal of Business Research, Elsevier, vol. 117(C), pages 312-321.
    6. Igor Radanović & Robert Likić, 2018. "Opportunities for Use of Blockchain Technology in Medicine," Applied Health Economics and Health Policy, Springer, vol. 16(5), pages 583-590, October.
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