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Perceived Stress, Work-Related Burnout, and Working From Home Before and During COVID-19: An Examination of Workers in the United States

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  • Sherrill W. Hayes
  • Jennifer L. Priestley
  • Brian A. Moore
  • Herman E. Ray

Abstract

The purpose of the study was to understand the impact of involuntary remote working during the early phases of the COVID-19 pandemic on perceived stress and work-related burnout for workers with and without previous experience of remote work. The authors developed a questionnaire, open from March 23rd to May 19th, 2020, incorporating the Perceived Stress Scale, Copenhagen Burnout Inventory, demographic, and work-related questions. This sample consisted of 256 professionals who self-identified as working at home during the pandemic. Pandemic restrictions increased perceived stress for all participants, but age and gender had significant effects on stress and burnout. Burnout was most significant for respondents already working remotely before COVID-19. The most significant challenges reported were—communication, collaboration, and time management with colleagues via technology. Working from home may contribute to higher levels of perceived stress and work-related burnout, which questions moves by some employers to make working from home a permanent arrangement.

Suggested Citation

  • Sherrill W. Hayes & Jennifer L. Priestley & Brian A. Moore & Herman E. Ray, 2021. "Perceived Stress, Work-Related Burnout, and Working From Home Before and During COVID-19: An Examination of Workers in the United States," SAGE Open, , vol. 11(4), pages 21582440211, November.
    • Handle: RePEc:sae:sagope:v:11:y:2021:i:4:p:21582440211058193
    DOI: 10.1177/21582440211058193
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    References listed on IDEAS

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    1. Karkoulian, Silva & Srour, Jordan & Sinan, Tala, 2016. "A gender perspective on work-life balance, perceived stress, and locus of control," Journal of Business Research, Elsevier, vol. 69(11), pages 4918-4923.
    2. Erik Brynjolfsson & John J. Horton & Adam Ozimek & Daniel Rock & Garima Sharma & Hong-Yi TuYe, 2020. "COVID-19 and Remote Work: An Early Look at US Data," NBER Working Papers 27344, National Bureau of Economic Research, Inc.
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    2. Sheldon M. Bromfield, 2022. "Worker Agency versus Wellbeing in the Enforced Work-From-Home Arrangement during COVID-19: A Labour Process Analysis," Challenges, MDPI, vol. 13(1), pages 1-13, March.
    3. Inbar Livnat & Michal Almog-Bar, 2023. "Who Provides Resilience to the Community Resilience Providers?," Societies, MDPI, vol. 13(7), pages 1-14, July.
    4. Aini Farmania & Riska Dwinda Elsyah & Ananda Fortunisa, 2022. "The Phenomenon of Technostress during the COVID-19 Pandemic Due to Work from Home in Indonesia," Sustainability, MDPI, vol. 14(14), pages 1-21, July.
    5. Maria José Chambel & Vânia Sofia Carvalho & Alda Santos, 2022. "Telework during COVID-19: Effects on the Work–Family Relationship and Well-Being in a Quasi-Field Experiment," Sustainability, MDPI, vol. 14(24), pages 1-16, December.
    6. Siw Tone Innstrand, 2022. "Burnout among Health Care Professionals during COVID-19," IJERPH, MDPI, vol. 19(18), pages 1-13, September.
    7. Nelesh Dhanpat & Kamogelo Makgamatha & Reabetswe Monageng & Khanyisa Sigawuki, 2022. "COVID-19: Employee Experience and Adjustment at a State Owned Company in South Africa," SAGE Open, , vol. 12(2), pages 21582440221, June.
    8. Sharfizie Mohd Sharip & Nur Rasyida Mohd Rashid & Syahrul Bariah Abdul Hamid & Asiah Abdullah & Noor Hidayah Pungot, 2023. "The Work from Home Revolution: WFH Starter Kit," Information Management and Business Review, AMH International, vol. 15(2), pages 226-237.

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