IDEAS home Printed from https://ideas.repec.org/a/pal/palcom/v12y2025i1d10.1057_s41599-025-05069-3.html
   My bibliography  Save this article

The effects of perceived trust and psychological safety on the emotions and behaviour of hotel employees: the lens from post-COVID-19

Author

Listed:
  • Christy Ying Ni Liu

    (Avenida Wai Long)

  • Zhiqing Lei

    (Avenida Wai Long)

  • ManRong Gan

    (Avenida Wai Long)

Abstract

Hotel staff management is a crucial part of hotel operations. Given the importance of hotel development, staff management has received increasing attention. However, the impact of hotel staff’s mental state on their emotions and behaviours has not been fully studied, especially in the post-pandemic era. Based on trust theory, this research examines how perceived trust and psychological safety influence the loyalty, subjective well-being, organizational belonging and job performance of employees. To achieve this research goal, we use a survey method to study the correlation between these variables. Using structural equation modelling analysis, we find that all research hypotheses are valid. This study contributes to the development of trust theory in hotel management and serves as a reference for improving the management and growth of hotel organizations.

Suggested Citation

  • Christy Ying Ni Liu & Zhiqing Lei & ManRong Gan, 2025. "The effects of perceived trust and psychological safety on the emotions and behaviour of hotel employees: the lens from post-COVID-19," Palgrave Communications, Palgrave Macmillan, vol. 12(1), pages 1-9, December.
    • Handle: RePEc:pal:palcom:v:12:y:2025:i:1:d:10.1057_s41599-025-05069-3
    DOI: 10.1057/s41599-025-05069-3
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1057/s41599-025-05069-3
    File Function: Abstract
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1057/s41599-025-05069-3?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:pal:palcom:v:12:y:2025:i:1:d:10.1057_s41599-025-05069-3. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: https://www.nature.com/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.