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Job Satisfaction, Employee Loyalty and Job Performance in the Hospitality Industry: A Moderated Model

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  • Tran Thi Kim Phuong
  • Tran Trung Vinh

Abstract

Examining the interrelationships among job satisfaction, employee loyalty, and job performance in the hospitality sector in Vietnam is rarely done. This study provided a deeper understanding of the relationships between job satisfaction, employee loyalty and job performance, and the effect of job positions as a moderator on these relationships. This study synthesized theories from past research to derive a conceptual model to clarify this phenomenon. This work applied structural equation modelling (SEM) and a multi-group analysis to test four hypotheses, with data from 315 employees of lodging enterprises in Danang city, Vietnam. Empirical results showed that: (1) job satisfaction has a positive direct impact on employee loyalty and job performance; (2) employee loyalty positively affects job performance; and, (3) the effect on the relationship between job satisfaction and employee loyalty differs by job position. Lastly, these findings have implications for lodging managers.

Suggested Citation

  • Tran Thi Kim Phuong & Tran Trung Vinh, 2020. "Job Satisfaction, Employee Loyalty and Job Performance in the Hospitality Industry: A Moderated Model," Asian Economic and Financial Review, Asian Economic and Social Society, vol. 10(6), pages 698-713.
    • Handle: RePEc:asi:aeafrj:v:10:y:2020:i:6:p:698-713:id:1953
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    Cited by:

    1. Cao Minh Anh Nguyen & Minh-Tri Ha, 2023. "The interplay between internal communication, employee engagement, job satisfaction, and employee loyalty in higher education institutions in Vietnam," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-13, December.

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