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The demand for and the supply of distribution services: A basis for the analysis of customer satisfaction in retailing

Author

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  • Roger Betancourt

    ()

  • Monica Cortiñas

    ()

  • Margarita Elorz

    ()

  • Jose Mugica

    ()

Abstract

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Suggested Citation

  • Roger Betancourt & Monica Cortiñas & Margarita Elorz & Jose Mugica, 2007. "The demand for and the supply of distribution services: A basis for the analysis of customer satisfaction in retailing," Quantitative Marketing and Economics (QME), Springer, vol. 5(3), pages 293-312, September.
  • Handle: RePEc:kap:qmktec:v:5:y:2007:i:3:p:293-312
    DOI: 10.1007/s11129-007-9027-3
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    References listed on IDEAS

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    1. Eugene W. Anderson & Mary W. Sullivan, 1993. "The Antecedents and Consequences of Customer Satisfaction for Firms," Marketing Science, INFORMS, vol. 12(2), pages 125-143.
    2. Roger Betancourt & David Gautschi, 1990. "Demand Complementarities, Household Production, and Retail Assortments," Marketing Science, INFORMS, vol. 9(2), pages 146-161.
    3. Roger R. Betancourt, 2004. "The Economics of Retailing and Distribution," Books, Edward Elgar Publishing, number 3511.
    4. Walter Y. Oi, 1992. "Productivity in the Distributive Trades: The Shopper and the Economies of Massed Reserves," NBER Chapters,in: Output Measurement in the Service Sectors, pages 161-193 National Bureau of Economic Research, Inc.
    5. Ofer, Gur, 1973. "Returns to Scale in Retail Trade," Review of Income and Wealth, International Association for Research in Income and Wealth, vol. 19(4), pages 363-384, December.
    6. Praveen K. Kopalle & Donald R. Lehmann, 2006. "Setting Quality Expectations When Entering a Market: What Should the Promise Be?," Marketing Science, INFORMS, vol. 25(1), pages 8-24, 01-02.
    Full references (including those not matched with items on IDEAS)

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    Cited by:

    1. repec:eee:joinma:v:33:y:2016:i:c:p:1-12 is not listed on IDEAS
    2. repec:eee:joinma:v:37:y:2017:i:c:p:44-56 is not listed on IDEAS
    3. repec:eee:joreco:v:17:y:2010:i:4:p:278-285 is not listed on IDEAS

    More about this item

    Keywords

    Retailing; Customer satisfaction; Distribution services; Supermarkets; M3; L8; M31; L81;

    JEL classification:

    • M3 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising
    • L8 - Industrial Organization - - Industry Studies: Services
    • M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing
    • L81 - Industrial Organization - - Industry Studies: Services - - - Retail and Wholesale Trade; e-Commerce

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