IDEAS home Printed from
   My bibliography  Save this article

The Relationship between the Postgraduate Research Climate and Supervisor Research Service Quality


  • Prof Krishna K Govender

    () (University of KwaZulu, Natal, South Africa)


This paper reports the results of the empirical evaluation of a theoretical model developed through an in-depth review of relevant literature which culminated in postulating that if postgraduate (PG) students are clear about their role as co-creators of the PG service and, if the research climate (OC) is supportive of research, then this will impact on their perception of PG service quality delivered by the PG research supervisor (EQUAL). The implications of the model for management of quality in postgraduate education through managing the PG service encounter, becomes apparent.

Suggested Citation

  • Prof Krishna K Govender, 2013. "The Relationship between the Postgraduate Research Climate and Supervisor Research Service Quality," Journal of Social Sciences (COES&RJ-JSS), , vol. 2(3), pages 146-158, July.
  • Handle: RePEc:jso:coejss:v:2:y:2013:i:3:p:146-158

    Download full text from publisher

    File URL:,2%283%29pp146-158.pdf
    Download Restriction: no

    References listed on IDEAS

    1. Ostroff, Cheri, 1993. "The Effects of Climate and Personal Influences on Individual Behavior and Attitudes in Organizations," Organizational Behavior and Human Decision Processes, Elsevier, vol. 56(1), pages 56-90, October.
    2. Kelley, Scott W. & Skinner, Steven J. & Donnelly, James Jr., 1992. "Organizational socialization of service customers," Journal of Business Research, Elsevier, vol. 25(3), pages 197-214, November.
    3. M Patterson & P Warr & M West, 2004. "Organizational Climate and Company Productivity: the Role of Employee Affect and Employee Level," CEP Discussion Papers dp0626, Centre for Economic Performance, LSE.
    Full references (including those not matched with items on IDEAS)


    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:jso:coejss:v:2:y:2013:i:3:p:146-158. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (COES&RJ LLC. Maintainer-Workplace-Name: Centre of Excellence for Scientific & Research Journalism - COES&RJ LLC Maintainer-Address: 10685-B Hazelhurst Dr., Houston, TX 77043, USA) or (). General contact details of provider: .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.