The Relationship between the Postgraduate Research Climate and Supervisor Research Service Quality
This paper reports the results of the empirical evaluation of a theoretical model developed through an in-depth review of relevant literature which culminated in postulating that if postgraduate (PG) students are clear about their role as co-creators of the PG service and, if the research climate (OC) is supportive of research, then this will impact on their perception of PG service quality delivered by the PG research supervisor (EQUAL). The implications of the model for management of quality in postgraduate education through managing the PG service encounter, becomes apparent.
Volume (Year): 2 (2013)
Issue (Month): 3 (July)
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- Kelley, Scott W. & Skinner, Steven J. & Donnelly, James Jr., 1992. "Organizational socialization of service customers," Journal of Business Research, Elsevier, vol. 25(3), pages 197-214, November.
- Malcolm Patterson & Peter Warr & Michael West, 2004.
"Organizational climate and company productivity: the role of employee affect and employee level,"
LSE Research Online Documents on Economics
19977, London School of Economics and Political Science, LSE Library.
- M Patterson & P Warr & M West, 2004. "Organizational Climate and Company Productivity: the Role of Employee Affect and Employee Level," CEP Discussion Papers dp0626, Centre for Economic Performance, LSE.
- Ostroff, Cheri, 1993. "The Effects of Climate and Personal Influences on Individual Behavior and Attitudes in Organizations," Organizational Behavior and Human Decision Processes, Elsevier, vol. 56(1), pages 56-90, October.
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