IDEAS home Printed from https://ideas.repec.org/a/jfr/jbar11/v1y2012i2p30-50.html
   My bibliography  Save this article

Manager¡¯s Emotional Intelligence, Their Perceived Use of Directive and Supportive Leader Behaviors and Resultant Employee Satisfaction

Author

Listed:
  • John Benson
  • Drea Zigarmi
  • Kim Nimon

Abstract

This study examined the possible relationships between a manager¡¯s emotional intelligence, direct reports¡¯ perceptions of the manager¡¯s use of directive and supportive leader behaviors and the direct reports¡¯ perceptions of satisfaction with their manager. A total of 109 managers, from a large public utility company located in the northeast, completed the Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT), and 525 direct-report employees completed the Leader Action Profile (LAP) assessment. Hierarchical linear modeling analyses of the data revealed positive relationships between emotional intelligence and five specific supportive leadership behaviors, and between emotional intelligence and employee satisfaction with their manager. Suggestions for human resource practitioners, leadership development practitioners, and researchers are made based on the results.

Suggested Citation

  • John Benson & Drea Zigarmi & Kim Nimon, 2012. "Manager¡¯s Emotional Intelligence, Their Perceived Use of Directive and Supportive Leader Behaviors and Resultant Employee Satisfaction," Journal of Business Administration Research, Journal of Business Administration Research, Sciedu Press, vol. 1(2), pages 30-50, October.
    • Handle: RePEc:jfr:jbar11:v:1:y:2012:i:2:p:30-50
    as

    Download full text from publisher

    File URL: http://www.sciedupress.com/journal/index.php/jbar/article/download/1641/811
    Download Restriction: no
    File URL: http://www.sciedupress.com/journal/index.php/jbar/article/view/1641
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Macey, William H. & Schneider, Benjamin, 2008. "The Meaning of Employee Engagement," Industrial and Organizational Psychology, Cambridge University Press, vol. 1(1), pages 3-30, March.
    2. Hirotugu Akaike, 1987. "Factor analysis and AIC," Psychometrika, Springer;The Psychometric Society, vol. 52(3), pages 317-332, September.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Ana Lisbona & Abel Las-Hayas & Francisco J. Palací & Miguel Bernabé & Francisco J. Morales & Alexander Haslam, 2020. "Team Efficiency in Organizations: A Group Perspective on Initiative," IJERPH, MDPI, vol. 17(6), pages 1-17, March.
    2. Farndale, Elaine & Scullion, Hugh & Sparrow, Paul, 2010. "The role of the corporate HR function in global talent management," Journal of World Business, Elsevier, vol. 45(2), pages 161-168, April.
    3. Jiwon Lee & Midam An & Yongku Kim & Jung-In Seo, 2021. "Optimal Allocation for Electric Vehicle Charging Stations," Energies, MDPI, vol. 14(18), pages 1-10, September.
    4. Benjamin G Schultz & Catherine J Stevens & Peter E Keller & Barbara Tillmann, 2013. "A Sequence Identification Measurement Model to Investigate the Implicit Learning of Metrical Temporal Patterns," PLOS ONE, Public Library of Science, vol. 8(9), pages 1-1, September.
    5. Daniela Andreini & Diego Rinallo & Giuseppe Pedeliento & Mara Bergamaschi, 2017. "Brands and Religion in the Secularized Marketplace and Workplace: Insights from the Case of an Italian Hospital Renamed After a Roman Catholic Pope," Journal of Business Ethics, Springer, vol. 141(3), pages 529-550, March.
    6. Andreas Wienke & Anne M. Herskind & Kaare Christensen & Axel Skytthe & Anatoli I. Yashin, 2002. "The influence of smoking and BMI on heritability in susceptibility to coronary heart disease," MPIDR Working Papers WP-2002-003, Max Planck Institute for Demographic Research, Rostock, Germany.
    7. Byrd, T. A. & Marshall, T. E., 1997. "Relating information technology investment to organizational performance: a causal model analysis," Omega, Elsevier, vol. 25(1), pages 43-56, February.
    8. Berry, Brian J.L. & Okulicz-Kozaryn, Adam, 2008. "Are there ENSO signals in the macroeconomy," Ecological Economics, Elsevier, vol. 64(3), pages 625-633, January.
    9. Nicos Nicolaou & Scott Shane, 2019. "Common genetic effects on risk-taking preferences and choices," Journal of Risk and Uncertainty, Springer, vol. 59(3), pages 261-279, December.
    10. Stephen Richards, 2010. "Author's response," Journal of the Royal Statistical Society Series A, Royal Statistical Society, vol. 173(4), pages 920-924, October.
    11. Ken B Hanscombe & Maciej Trzaskowski & Claire M A Haworth & Oliver S P Davis & Philip S Dale & Robert Plomin, 2012. "Socioeconomic Status (SES) and Children's Intelligence (IQ): In a UK-Representative Sample SES Moderates the Environmental, Not Genetic, Effect on IQ," PLOS ONE, Public Library of Science, vol. 7(2), pages 1-16, February.
    12. Zhang, Quanzhong & Wei, Haiyan & Liu, Jing & Zhao, Zefang & Ran, Qiao & Gu, Wei, 2021. "A Bayesian network with fuzzy mathematics for species habitat suitability analysis: A case with limited Angelica sinensis (Oliv.) Diels data," Ecological Modelling, Elsevier, vol. 450(C).
    13. Tilahun Kidane Diko & Shabnam Saxena, 2023. "Antecedents and outcome of employee engagement: Empirical study of Ethiopian public higher education institutions," SN Business & Economics, Springer, vol. 3(8), pages 1-30, August.
    14. Oh, Man-Suk, 2014. "Bayesian comparison of models with inequality and equality constraints," Statistics & Probability Letters, Elsevier, vol. 84(C), pages 176-182.
    15. Nasser Saad Alkahtani & M. M. Sulphey & Kevin Delany & Anass Hamad Elneel Adow, 2021. "A Conceptual Examination about the Correlates of Psychological Capital (PsyCap) among the Saudi Arabian Workforce," Social Sciences, MDPI, vol. 10(4), pages 1-16, March.
    16. Loan Thi-Hong Van & Le Dang Lang & Trong Liem-Phuoc Ngo & João Ferreira, 2024. "The impact of internal social responsibility on service employees' job satisfaction and organizational engagement," Service Business, Springer;Pan-Pacific Business Association, vol. 18(1), pages 101-131, March.
    17. Satonori Nasu & Yu Ishibashi & Junichi Ikuta & Shingo Yamane & Ryuji Kobayashi, 2022. "Reliability and Validity of the Japanese Version of the Assessment of Readiness for Mobility Transition (ARMT-J) for Japanese Elderly," IJERPH, MDPI, vol. 19(21), pages 1-14, October.
    18. Hatch, Mary Jo & Schultz, Majken, 2013. "The dynamics of corporate brand charisma: Routinization and activation at Carlsberg IT," Scandinavian Journal of Management, Elsevier, vol. 29(2), pages 147-162.
    19. Muhammad Junaid Ahsan & Muhammad Ishtiaq Ishaq & Ali Raza & Qurat‐ul‐ain Talpur, 2024. "Let leaders permit nature! Role of employee engagement, environmental values, and sustainable behavioral intentions," Business Strategy and the Environment, Wiley Blackwell, vol. 33(8), pages 7905-7921, December.
    20. Bonaiuto, M. & Mosca, O. & Milani, A. & Ariccio, S. & Dessi, F. & Fornara, F., 2024. "Beliefs about technological and contextual features drive biofuels’ social acceptance," Renewable and Sustainable Energy Reviews, Elsevier, vol. 189(PA).

    More about this item

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:jfr:jbar11:v:1:y:2012:i:2:p:30-50. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Grace Lee (email available below). General contact details of provider: http://jbar.sciedupress.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.