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Diagnosing organisational health: a case study of Pakistani banks


  • Bilal Bin Saeed
  • Wenbin Wang
  • Rui Peng


Organisational diagnosis is an important health management activity in the performance management of organisations. This paper presents a case study for performing a diagnosis of the banks operating in the northern areas of Pakistan using a diagnostic model. The model uses leadership, strategy, systems, structure and environment variables to quantify the dimension of the diagnosis. The data used in the diagnosis is from the employees' assessment obtained from a subjective survey we conducted with respect to these five variables. The research uses the multi-attribute utility theory to calculate the overall health score of these banks for the year 2012 and 2011. The results show a bell curve in the overall banking industry with some banks in the disarranged state, most in a stable health condition and a few in the performing state. It also finds that the industry shows a slight improvement in its health in 2012 as compared to that of 2011.

Suggested Citation

  • Bilal Bin Saeed & Wenbin Wang & Rui Peng, 2014. "Diagnosing organisational health: a case study of Pakistani banks," International Journal of Information Systems and Change Management, Inderscience Enterprises Ltd, vol. 7(1), pages 43-69.
  • Handle: RePEc:ids:ijiscm:v:7:y:2014:i:1:p:43-69

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    References listed on IDEAS

    1. Fariborz Damanpour & Richard M. Walker & Claudia N. Avellaneda, 2009. "Combinative Effects of Innovation Types and Organizational Performance: A Longitudinal Study of Service Organizations," Journal of Management Studies, Wiley Blackwell, vol. 46(4), pages 650-675, June.
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    6. John Butler & Douglas J. Morrice & Peter W. Mullarkey, 2001. "A Multiple Attribute Utility Theory Approach to Ranking and Selection," Management Science, INFORMS, vol. 47(6), pages 800-816, June.
    7. Bilal Bin Saeed & Wenbin Wang, 2013. "Organisational diagnoses: a survey of the literature and proposition of a new diagnostic model," International Journal of Information Systems and Change Management, Inderscience Enterprises Ltd, vol. 6(3), pages 222-238.
    8. Mukherjee, Debmalya & Gaur, Ajai S. & Gaur, Sanjaya S. & Schmid, Florian, 2013. "External and internal influences on R&D alliance formation: Evidence from German SMEs," Journal of Business Research, Elsevier, vol. 66(11), pages 2178-2185.
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