IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v13y2021i6p3163-d516410.html
   My bibliography  Save this article

Impacts of Employee Empowerment and Organizational Commitment on Workforce Sustainability

Author

Listed:
  • William C. Murray

    (Gordon S. Lang School of Business & Economics, University of Guelph, Guelph, ON N1G 2W1, Canada)

  • Mark R. Holmes

    (Gordon S. Lang School of Business & Economics, University of Guelph, Guelph, ON N1G 2W1, Canada)

Abstract

Building and maintaining a sustainable workforce in the hospitality sector, where demand for talent consistently exceeds supply across the globe, has only been exacerbated by COVID-19. The need to sustain this workforce behooves the industry to unpack core drivers of employee commitment in order to retain top talent. This paper explores how dimensions of employee empowerment increase organizational commitment and, in turn, reduce turnover intention—leading to a more sustained workforce. Drawing on the results of 346 surveys within the Canadian lodging industry, structural equation modeling was undertaken to examine the influence of empowerment on organizational commitment and organizational commitments influence on turnover intention. Findings suggest that the development of meaning through employee empowerment, particularly when the ideals and standards between workers and their organization are aligned, creates a strong emotional commitment which appears to strongly reduce an employee’s intention to leave. Feelings of emotional connection or duty towards an organization show clear positive relationships with reduced intentions to leave. For an industry struggling with higher-than-average turnover intention and labour costs, focusing on creating work with meaning, and instilling a sense of belonging in the workforce will enable organizations to reduce their employee’s turnover intentions.

Suggested Citation

  • William C. Murray & Mark R. Holmes, 2021. "Impacts of Employee Empowerment and Organizational Commitment on Workforce Sustainability," Sustainability, MDPI, vol. 13(6), pages 1-14, March.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:6:p:3163-:d:516410
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/13/6/3163/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/13/6/3163/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Hyo Sun Jung & Hye Hyun Yoon, 2013. "The effects of organizational service orientation on person--organization fit and turnover intent," The Service Industries Journal, Taylor & Francis Journals, vol. 33(1), pages 7-29, January.
    2. Hyo Sun Jung & Min Kyung Song & Hye Hyun Yoon, 2021. "The Effects of Workplace Loneliness on Work Engagement and Organizational Commitment: Moderating Roles of Leader-Member Exchange and Coworker Exchange," Sustainability, MDPI, vol. 13(2), pages 1-14, January.
    3. Patrícia Alves & Vasco Santos & Isabel Reis & Filipa Martinho & Domingos Martinho & Marta Correia Sampaio & Maria José Sousa & Manuel Au-Yong-Oliveira, 2020. "Strategic Talent Management: The Impact of Employer Branding on the Affective Commitment of Employees," Sustainability, MDPI, vol. 12(23), pages 1-21, November.
    4. Eungoo Kang & Hyoyoung Lee, 2021. "Employee Compensation Strategy as Sustainable Competitive Advantage for HR Education Practitioners," Sustainability, MDPI, vol. 13(3), pages 1-23, January.
    5. Ashforth, Blake E., 1989. "The experience of powerlessness in organizations," Organizational Behavior and Human Decision Processes, Elsevier, vol. 43(2), pages 207-242, April.
    6. Jackson, Susan E. & Schuler, Randall S., 1985. "A meta-analysis and conceptual critique of research on role ambiguity and role conflict in work settings," Organizational Behavior and Human Decision Processes, Elsevier, vol. 36(1), pages 16-78, August.
    7. Abdelkader Daghfous & Omar Belkhodja, 2019. "Managing Talent Loss in the Procurement Function: Insights from the Hospitality Industry," Sustainability, MDPI, vol. 11(23), pages 1-19, November.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Adel M. Qatawneh, 2023. "The Role of Employee Empowerment in Supporting Accounting Information Systems Outcomes: A Mediated Model," Sustainability, MDPI, vol. 15(9), pages 1-16, April.
    2. Ruixin Su & Bojan Obrenovic & Jianguo Du & Danijela Godinic & Akmal Khudaykulov, 2022. "COVID-19 Pandemic Implications for Corporate Sustainability and Society: A Literature Review," IJERPH, MDPI, vol. 19(3), pages 1-23, January.
    3. Yusuf Yılmaz & Engin Üngüren & Ömer Akgün Tekin & Yaşar Yiğit Kaçmaz, 2022. "Living with Infection Risk and Job Insecurity during COVID-19: The Relationship of Organizational Support, Organizational Commitment, and Turnover Intention," IJERPH, MDPI, vol. 19(14), pages 1-24, July.
    4. Neena Gopalan & Nicholas J. Beutell & Joseph G. Grzywacz & Wendy Middlemiss & Srikant Manchiraju & Sapna Srivastava, 2023. "Work–Family Conflict and Its Sustainability Implications among Married Immigrants Working in the USA," Sustainability, MDPI, vol. 15(19), pages 1-17, October.
    5. Sonata Staniulienė & Arūnas Zaveckis, 2022. "Employee Empowerment in Remote Work in Case of Lithuanian Companies," Sustainability, MDPI, vol. 14(14), pages 1-12, July.
    6. Marisa Santana-Martins & Maria Isabel Sanchez-Hernandez & José Luís Nascimento, 2022. "Dual Commitment to Leader and Organization: Alternative Models Based on the Employees’ Emotional Awareness," Sustainability, MDPI, vol. 14(15), pages 1-13, August.
    7. Sardana Islam Khan & Amlan Haque & Timothy Bartram, 2023. "Unleashing Employee Potential: A Mixed-Methods Study of High-Performance Work Systems in Bangladeshi Banks," Sustainability, MDPI, vol. 15(19), pages 1-22, October.
    8. Ioana Gutu & Camelia Nicoleta Medeleanu, 2023. "Assessing Teleworkforce and Electronic Leadership Favorable for an Online Workforce Sustainability Framework by Using PLS SEM," Sustainability, MDPI, vol. 15(18), pages 1-32, September.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Hall, Matthew, 2008. "The effect of comprehensive performance measurement systems on role clarity, psychological empowerment and managerial performance," Accounting, Organizations and Society, Elsevier, vol. 33(2-3), pages 141-163.
    2. Beard, Fred, 1996. "Integrated marketing communications: New role expectations and performance issues in the client-ad agency relationship," Journal of Business Research, Elsevier, vol. 37(3), pages 207-215, November.
    3. Viator, Ralph E., 2001. "The association of formal and informal public accounting mentoring with role stress and related job outcomes," Accounting, Organizations and Society, Elsevier, vol. 26(1), pages 73-93, January.
    4. Cristiana Bessa & Peter Hastie & António Rosado & Isabel Mesquita, 2021. "Sport Education and Traditional Teaching: Influence on Students’ Empowerment and Self-Confidence in High School Physical Education Classes," Sustainability, MDPI, vol. 13(2), pages 1-14, January.
    5. Suk-Kyu Kim & Yunduk Jeong, 2021. "Developing the Healthy and Competitive Organization in the Sports Environment: Focused on the Relationships between Organizational Justice, Empowerment and Job Performance," IJERPH, MDPI, vol. 18(17), pages 1-15, August.
    6. Parker, Robert J. & Kyj, Larissa, 2006. "Vertical information sharing in the budgeting process," Accounting, Organizations and Society, Elsevier, vol. 31(1), pages 27-45, January.
    7. Maha Dajani & Mohamad Saad Mohamad, 2017. "Perceived Organisational Injustice and Counterproductive Behaviour: The Mediating Role of Work Alienation Evidence from the Egyptian Public Sector," International Journal of Business and Management, Canadian Center of Science and Education, vol. 12(5), pages 192-192, April.
    8. Ramesh Darbha & Abhilash Ponnam & Rik Paul & S. Sreejesh, 2022. "Discerning the antecedents determining empowerment of life insurance agents: an empirical examination," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 27(4), pages 279-290, December.
    9. O'Connor, Neale G., 1995. "The influence of organizational culture on the usefulness of budget participation by Singaporean-Chinese managers," Accounting, Organizations and Society, Elsevier, vol. 20(5), pages 383-403, July.
    10. Schweisfurth, Tim G. & Raasch, Christina, 2015. "Embedded lead users—The benefits of employing users for corporate innovation," Research Policy, Elsevier, vol. 44(1), pages 168-180.
    11. Pearsall, Matthew J. & Ellis, Aleksander P.J. & Stein, Jordan H., 2009. "Coping with challenge and hindrance stressors in teams: Behavioral, cognitive, and affective outcomes," Organizational Behavior and Human Decision Processes, Elsevier, vol. 109(1), pages 18-28, May.
    12. K. Dewettinck & J. Singh & D. Buyens, 2003. "Psychological Empowerment in the Workplace: Reviewing the Empowerment Effects on Critical Work Outcomes," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 03/210, Ghent University, Faculty of Economics and Business Administration.
    13. Maria Pereira & Filipe Coelho, 2013. "Work Hours and Well Being: An Investigation of Moderator Effects," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 111(1), pages 235-253, March.
    14. Wenjing Li & Xuhui Wang & Md Jamirul Haque & Muhammad Noman Shafique & Muhammad Zahid Nawaz, 2020. "Impact of Workforce Diversity Management on Employees’ Outcomes: Testing the Mediating Role of a person’s Job Match," SAGE Open, , vol. 10(1), pages 21582440209, January.
    15. T. S. Ragu-Nathan & Monideepa Tarafdar & Bhanu S. Ragu-Nathan & Qiang Tu, 2008. "The Consequences of Technostress for End Users in Organizations: Conceptual Development and Empirical Validation," Information Systems Research, INFORMS, vol. 19(4), pages 417-433, December.
    16. Abu Elnasr E. Sobaih & Ahmed E. Abu Elnasr, 2024. "Challenges to Cracking the Glass Ceiling among Saudi Women in the Tourism Industry," Tourism and Hospitality, MDPI, vol. 5(1), pages 1-22, March.
    17. Pedro César Martínez-Morán & Jose Maria Fernández-Rico Urgoiti & Fernando Díez & Josu Solabarrieta, 2021. "The Digital Transformation of the Talent Management Process: A Spanish Business Case," Sustainability, MDPI, vol. 13(4), pages 1-16, February.
    18. Goerz, Katharina, 2021. "The empowered project manager: Employee perception of empowerment," Journal of Applied Leadership and Management, Hochschule Kempten - University of Applied Sciences, Professional School of Business & Technology, vol. 9, pages 41-60.
    19. Yinglin Huang & Claude Francoeur & Stephen Brammer, 2022. "What drives and curbs brownwashing?," Business Strategy and the Environment, Wiley Blackwell, vol. 31(5), pages 2518-2532, July.
    20. Loan Pham Thi Phuong & Young-joo Ahn, 2021. "Service Climate and Empowerment for Customer Service Quality among Vietnamese Employees at Restaurants," Sustainability, MDPI, vol. 13(3), pages 1-14, January.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:13:y:2021:i:6:p:3163-:d:516410. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.