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The Effect of Emotional Intelligence on Turnover Intention and the Moderating Role of Perceived Organizational Support: Evidence from the Banking Industry of Vietnam

Author

Listed:
  • Ha Nam Khanh Giao

    (Faculty of Air Transport, Vietnam Aviation Academy, Ho Chi Minh City 700000, Vietnam)

  • Bui Nhat Vuong

    (Faculty of Air Transport, Vietnam Aviation Academy, Ho Chi Minh City 700000, Vietnam)

  • Dao Duy Huan

    (Vice Rector of Nam Can Tho University, Can Tho 94000, Vietnam)

  • Hasanuzzaman Tushar

    (College of Business Administration, International University of Business Agriculture and Technology, Dhaka 1230, Bangladesh)

  • Tran Nhu Quan

    (Nida Business School-National Institute of Development Administration, Bangkok 10240, Thailand)

Abstract

The objective of this study is to investigate the impact of emotional intelligence on turnover intention, noting the mediating roles of work-family conflict and job burnout as well as the moderating effect of perceived organizational support. Survey data collected from 722 employees at banks in Vietnam was analyzed to provide evidence. Results from the partial least squares structural equation modeling (PLS-SEM) using the SmartPLS 3.0 program indicated that there was a negative effect of emotional intelligence on employees’ turnover intention; this was mediated partially through work-family conflict and job burnout. Besides, this study indicated that perceived organizational support could decrease work-family conflict, job burnout and turnover intention of employees. It could also moderate the relationship between emotional intelligence and work-family conflict. This negative relationship was stronger for employees who work in a supportive environment. The main findings of this research provided some empirical implications for the Vietnamese banking industry. It implied that organizations in the service industry should try to improve their employees’ work-family balance, reduce job burnout and take advantage of these emotional balances and supportive environments to create beneficial outcomes.

Suggested Citation

  • Ha Nam Khanh Giao & Bui Nhat Vuong & Dao Duy Huan & Hasanuzzaman Tushar & Tran Nhu Quan, 2020. "The Effect of Emotional Intelligence on Turnover Intention and the Moderating Role of Perceived Organizational Support: Evidence from the Banking Industry of Vietnam," Sustainability, MDPI, vol. 12(5), pages 1-25, March.
    • Handle: RePEc:gam:jsusta:v:12:y:2020:i:5:p:1857-:d:326901
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    References listed on IDEAS

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    1. Vuong, Bui Nhat, 2020. "An Empirical Analysis of Mobile Banking Adoption in Vietnam," OSF Preprints 94zxp, Center for Open Science.
    2. Iqra Saeed & Momina Waseem & Sidra Sikander & Muhammad Rizwan, 2014. "The relationship of Turnover intention with job satisfaction, job performance, Leader member exchange, Emotional intelligence and organizational commitment," International Journal of Learning and Development, Macrothink Institute, vol. 4(2), pages 242-256, June.
    3. Basharat Raza & Muhammad Ali & Khalida Naseem & Abdul Moeed & Jamil Ahmed & Muhammad Hamid, 2018. "Impact of trait mindfulness on job satisfaction and turnover intentions: Mediating role of work–family balance and moderating role of work–family conflict," Cogent Business & Management, Taylor & Francis Journals, vol. 5(1), pages 1542943-154, January.
    4. I-An Wang & Bi-Wen Lee & Shou-Tsung Wu, 2017. "The relationships among work-family conflict, turnover intention and organizational citizenship behavior in the hospitality industry of Taiwan," International Journal of Manpower, Emerald Group Publishing Limited, vol. 38(8), pages 1130-1142, November.
    5. Ibrahim Halil Seyrek & Ayhan Turan, 2017. "Effects of Individual Characteristics and Work Related Factors on the Turnover Intention of Accounting Professionals," International Journal of Academic Research in Accounting, Finance and Management Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Accounting, Finance and Management Sciences, vol. 7(1), pages 236-244, January.
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    Cited by:

    1. José Aurelio Medina-Garrido & José María Biedma-Ferrer & Jaime Sánchez-Ortiz, 2020. "I Can’t Go to Work Tomorrow! Work-Family Policies, Well-Being and Absenteeism," Sustainability, MDPI, vol. 12(14), pages 1-22, July.
    2. Ying Kai Liao & Wann-Yih Wu & Tuan Cong Dao & Thi-Minh Ngoc Luu, 2021. "The Influence of Emotional Intelligence and Cultural Adaptability on Cross-Cultural Adjustment and Performance with the Mediating Effect of Cross-Cultural Competence: A Study of Expatriates in Taiwan," Sustainability, MDPI, vol. 13(6), pages 1-18, March.
    3. Tayo Onijigin & Hale Özgit & Shiva Ilkhanizadeh, 2023. "The Nexus between Organisational Identification and Employees’ Behavioural Outcomes: Evidence from Ecotourism Businesses," Sustainability, MDPI, vol. 15(11), pages 1-14, May.
    4. Tung, Dao Duy, 2020. "An empirical assessment of organizational commitment and job performance vietnam small and medium-sized enterprises," OSF Preprints awuk7, Center for Open Science.
    5. Vuong, Bui Nhat, 2020. "Determinates of factors influencing job satisfaction and organizational loyalty," OSF Preprints nuagv, Center for Open Science.
    6. Jinan Fattah & Mehmet Yesiltas & Tarik Atan, 2022. "The Impact of Knowledge Sharing and Participative Decision-Making on Employee Turnover Intention: The Mediating Role of Perceived Organizational Support," SAGE Open, , vol. 12(4), pages 21582440221, October.
    7. Tung, Dao Duy, 2020. "Factors Affecting Savings Deposit Decision of Individual Customers: Empirical Evidence from Vietnamese Commercial Banks," OSF Preprints 9hpu2, Center for Open Science.
    8. Ildikó Rudnák & Ayman Alshaabani & Jingjing Wu, 2022. "The Relationship between Perceived Organizational Support and the Intentions of International Students in Hungary to Stay in Hungary: The Role of Conflict Climate and Intercultural Adjustment," Sustainability, MDPI, vol. 14(21), pages 1-20, October.
    9. Giao, Ha Nam Khanh & Hang, Tran Dieu & , Le Thai Son & Kiem, Dinh & Vuong, Bui Nhat, 2020. "Tourists satisfaction towards Bao Loc city, Vietnam," OSF Preprints n7u3c, Center for Open Science.
    10. Jaeyoung Lim & Kuk-Kyoung Moon, 2023. "Exploring the Effect of Emotional Labor on Turnover Intention and the Moderating Role of Perceived Organizational Support: Evidence from Korean Firefighters," IJERPH, MDPI, vol. 20(5), pages 1-18, March.
    11. Emily A. Paskewitz, 2021. "Exploring the Impact of Emotional Intelligence on Family Farm Member Conflict Experiences," Sustainability, MDPI, vol. 13(15), pages 1-18, July.
    12. Annick Parent-Lamarche, 2022. "Teleworking, Work Engagement, and Intention to Quit during the COVID-19 Pandemic: Same Storm, Different Boats?," IJERPH, MDPI, vol. 19(3), pages 1-19, January.
    13. Giao, Ha Nam Khanh & Ngan, Nguyen Thi Kim & Phuc, Nguyen Pham Hanh & Tuan, Huynh Quoc & Hong, Ha Kim & Anh, Huynh Diep Tram & Nhu, Duong Thi Huynh & Lan, Ngo Thi, 2020. "How Destination Image Factors Affect Domestic Tourists Revisit Intention to Ba Ria-Vung Tau Province, Vietnam," OSF Preprints cft6e, Center for Open Science.
    14. Pathak, Kanishka & Prakash, Gyan, 2023. "Exploring the role of augmented reality in purchase intention: Through flow and immersive experience," Technological Forecasting and Social Change, Elsevier, vol. 196(C).

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