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The effect of emotiomal intelligence on turnover intention and the moderating role of perceived organizational support: Evidence from the banking industry of Vietnam

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  • Giao, Ha Nam Khanh

Abstract

The objective of this study is to investigate the impact of emotional intelligence on turnover intention, noting the mediating roles of work-family conflict and job burnout as well as the moderating effect of perceived organizational support. Survey data collected from 722 employees at banks in Vietnam was analyzed to provide evidence. Results from the partial least squares structural equation modeling (PLS-SEM) using the SmartPLS 3.0 program indicated that there was a negative effect of emotional intelligence on employees’ turnover intention; this was mediated partially through work-family conflict and job burnout. Besides, this study indicated that perceived organizational support could decrease work-family conflict, job burnout and turnover intention of employees. It could also moderate the relationship between emotional intelligence and work-family conflict. This negative relationship was stronger for employees who work in a supportive environment. The main findings of this research provided some empirical implications for the Vietnamese banking industry. It implied that organizations in the service industry should try to improve their employees’ work-family balance, reduce job burnout and take advantage of these emotional balances and supportive environments to create beneficial outcomes.

Suggested Citation

  • Giao, Ha Nam Khanh, 2020. "The effect of emotiomal intelligence on turnover intention and the moderating role of perceived organizational support: Evidence from the banking industry of Vietnam," OSF Preprints chjba, Center for Open Science.
    • Handle: RePEc:osf:osfxxx:chjba
    DOI: 10.31219/osf.io/chjba
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    References listed on IDEAS

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    5. Ibrahim Halil Seyrek & Ayhan Turan, 2017. "Effects of Individual Characteristics and Work Related Factors on the Turnover Intention of Accounting Professionals," International Journal of Academic Research in Accounting, Finance and Management Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Accounting, Finance and Management Sciences, vol. 7(1), pages 236-244, January.
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