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Don't change my towels please: Factors influencing participation in towel reuse programs

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  • Dimara, Efthalia
  • Manganari, Emmanouela
  • Skuras, Dimitris

Abstract

Towel reuse is the flagship of hotel environmental practices. This paper examines the effects of consumer demographic, psychographic and behavioral characteristics influencing a two-stage decision making process including participation and support to a towel reuse program. A meta-analysis shows that 53% of customers are willing to financially support green hotels. A survey of 1304 Greek and foreign hotel customers in tourism hot spots in Greece reveals that 72% of hotel customers would adopt a towel reuse program while 44.1% are willing to pay extra an average of 2.15 euros per day to support it. Younger customers and customers that book high-priced hotels or with higher length of stay exhibit higher willingness to pay extra for towel reuse programs. As rising water and energy shortages in specific tourism hotspots bring hotels' environmental integration under increased scrutiny, the focal findings hold significant implications for hotel managers and tourism policy makers.

Suggested Citation

  • Dimara, Efthalia & Manganari, Emmanouela & Skuras, Dimitris, 2017. "Don't change my towels please: Factors influencing participation in towel reuse programs," Tourism Management, Elsevier, vol. 59(C), pages 425-437.
    • Handle: RePEc:eee:touman:v:59:y:2017:i:c:p:425-437
    DOI: 10.1016/j.tourman.2016.09.003
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    Cited by:

    1. Ariadna Gabarda-Mallorquí & Rosa Maria Fraguell & Anna Ribas, 2018. "Exploring Environmental Awareness and Behavior among Guests at Hotels That Apply Water-Saving Measures," Sustainability, MDPI, vol. 10(5), pages 1-15, April.
    2. Maria-Ana Georgescu & Emilia Herman, 2020. "Are Young People Ready to Have a Pro-Environmental Sustainable Behaviour as Tourists? An Investigation of Towel Reuse Intention," Sustainability, MDPI, vol. 12(22), pages 1-20, November.
    3. Claudia Cozzio & Ludovico Bullini Orlandi & Alessandro Zardini, 2018. "Food Sustainability as a Strategic Value Driver in the Hotel Industry," Sustainability, MDPI, vol. 10(10), pages 1-13, September.
    4. Navratil, J. & Picha, K. & Buchecker, M. & Martinat, S. & Svec, R. & Brezinova, M. & Knotek, J., 2019. "Visitors’ preferences of renewable energy options in “green” hotels," Renewable Energy, Elsevier, vol. 138(C), pages 1065-1077.
    5. Leiyan Shen & Jianwei Qian & Sandy C. Chen, 2020. "Effective Communication Strategies of Sustainable Hospitality: A Qualitative Exploration," Sustainability, MDPI, vol. 12(17), pages 1-14, August.
    6. Roman Švec & Stanislav Martinát & Kamil Pícha & Petr Klusáček & Jaroslav Knotek & Justin Calvin Schaefer & Monika Březinová & Josef Navrátil, 2021. "What drives visitors to tourist sites to choose “green” accommodation facilities?," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 23(10), pages 15074-15099, October.
    7. Ahmed Hassan Abdou & Thowayeb Hassan Hassan & Mohammed Moustafa El Dief, 2020. "A Description of Green Hotel Practices and Their Role in Achieving Sustainable Development," Sustainability, MDPI, vol. 12(22), pages 1-20, November.
    8. Han, Heesup & Hyun, Sunghyup Sean, 2018. "What influences water conservation and towel reuse practices of hotel guests?," Tourism Management, Elsevier, vol. 64(C), pages 87-97.
    9. Yaqin Lin & Chun-Hung Chiu, 2023. "Effectiveness of Discount Incentives in Carbon Reduction: Impact of Customer-Perceived Value Sacrificed for Green Hotels," Sustainability, MDPI, vol. 15(16), pages 1-21, August.
    10. M. Trabandt & W. Lasarov & G. Viglia, 2024. "It's a pleasure to stay sustainably: Leveraging hedonic appeals in tourism and hospitality," Post-Print hal-04464032, HAL.
    11. Carlos Rodríguez & Marta Jacob & Carmen Florido, 2020. "Socioeconomic Profile of Tourists with a Greater Circular Attitude and Behaviour in Hotels of a Sun and Beach Destination," IJERPH, MDPI, vol. 17(24), pages 1-28, December.
    12. Rodrigo Schons Arenhart & Tailon Martins & Renan Mitsuo Ueda & Adriano Mendonça Souza & Roselaine Ruviaro Zanini, 2024. "Energy use and its contributors in hotel buildings: A systematic review and meta-analysis," PLOS ONE, Public Library of Science, vol. 19(10), pages 1-27, October.
    13. Petr Scholz & Ivica Linderová & Kristýna Konečná, 2020. "Green Management Tools as a Way to Sustainable Behaviour in the Hotel Industry: Case Study from Czechia," Sustainability, MDPI, vol. 12(23), pages 1-23, December.
    14. Josef Navrátil & Stanislav Martinát & Tomáš Krejčí & Petr Klusáček & Richard J. Hewitt, 2021. "Conversion of Post-Socialist Agricultural Premises as a Chance for Renewable Energy Production. Photovoltaics or Biogas Plants?," Energies, MDPI, vol. 14(21), pages 1-21, November.
    15. Heesup Han & Myong Jae Lee & Wansoo Kim, 2018. "Promoting towel reuse behaviour in guests: A water conservation management and environmental policy in the hotel industry," Business Strategy and the Environment, Wiley Blackwell, vol. 27(8), pages 1302-1312, December.

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