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What characterizes leading companies within business excellence models? An analysis of “EFQM Recognized for Excellence” recipients in Spain

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  • Escrig, Ana B.
  • de Menezes, Lilian M.

Abstract

This paper investigates whether there is a specific approach to the adoption of best management practices embedded in the EFQM Excellence Model, which characterizes leading “Recognized for Excellence” organizations in Spain. In addition, it studies which practices within EFQM's enablers predict high performance. In contrast to most previous research that used surveys of managers' perceptions, this study uses the actual criteria and sub-criteria scores attained by organizations in their assessment for EFQM recognition. Scores of a population of 216 organizations, which were assessed in the period from March 2011 to March 2013, are analyzed via ANOVA, factor and regression analyses. The findings show that Spanish organizations adopt the best practices encompassing the EFQM model in a similar fashion: organizations on average follow parallel trends in the scores received per criterion, and there are no significant differences in the importance attributed to enablers. Either role models are being followed, or most organizations know what is expected by the assessors and try to fulfill these expectations. Consequently, an imitative process disseminates and legitimizes the EFQM model in Spain. In addition, it is found that the People criterion makes a difference in attaining high performance, thus emphasizing the relative importance of the softer dimension in Quality Management. This study contributes to the management literature on best practices, by highlighting a consistent trend in the use of the EFQM model, and also provides insights to managers on how to better allocate resources within Business Excellence Models.

Suggested Citation

  • Escrig, Ana B. & de Menezes, Lilian M., 2015. "What characterizes leading companies within business excellence models? An analysis of “EFQM Recognized for Excellence” recipients in Spain," International Journal of Production Economics, Elsevier, vol. 169(C), pages 362-375.
    • Handle: RePEc:eee:proeco:v:169:y:2015:i:c:p:362-375
    DOI: 10.1016/j.ijpe.2015.08.019
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    References listed on IDEAS

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    Cited by:

    1. Nicolae Al. Pop & Corina Pelau, 2017. "Correlations within the EFQM Business Excellence Model by Applying a Factor Analysis," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 19(44), pages 1-28, February.
    2. Gordana Todorović & Hrvoje Puskarić & Yury Klochkov & Vladimir Simić & Zorica Lazić & Aleksandar Đorđević, 2022. "Creating Quality-Based Smart Sustainable Public Parking Enterprises: A Methodology to Reframe Organizations into Smart Organizations," Sustainability, MDPI, vol. 14(11), pages 1-22, May.
    3. Andrea Sütőová & Katarína Teplická & Martin Straka, 2022. "Application of the EFQM Model in the Education Institution for Driving Improvement of Processes towards Sustainability," Sustainability, MDPI, vol. 14(13), pages 1-15, June.
    4. Parast, Mahour Mellat & Golmohammadi, Davood, 2019. "Quality management in healthcare organizations: Empirical evidence from the baldrige data," International Journal of Production Economics, Elsevier, vol. 216(C), pages 133-144.
    5. Yannis Politis & Evangelos Grigoroudis, 2022. "Incorporating the Sustainability Concept in the Major Business Excellence Models," Sustainability, MDPI, vol. 14(13), pages 1-20, July.

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