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Relation between Total Quality Management Practices and Business Excellence: Evidence from Private Service Firms in Jordan

Author

Listed:
  • Ghazi A. Samawi

    (German Jordanian University, Jordan,)

  • Bandar K Abu-Tayeh

    (Albalqa Applied University, Jordan,)

  • Fathi Yosef

    (German Jordanian University, Jordan)

  • Metri Madanat

    (German Jordanian University, Jordan,)

  • Manar I. Al-Qatawneh

    (Albalqa Applied University, Jordan)

Abstract

This study examines the extent of total quality management (TQM) practices implemented by private service firms and their impact on organisational excellence. Its importance derives from the major contribution of the private sector to the economy. TQM practices concerning leadership, human resource focus, process management, customer focus, and information and analysis found to have a positive effect on organisational excellence in the firms surveyed. This is the first study to examine the case of private sector firms offering specialized services, focusing on the KAAEPS. It will thus provide a model for private firms to improve their performance and motivate them to adopt TQM practices. It also provides a conceptual model for use by other researchers.

Suggested Citation

  • Ghazi A. Samawi & Bandar K Abu-Tayeh & Fathi Yosef & Metri Madanat & Manar I. Al-Qatawneh, 2018. "Relation between Total Quality Management Practices and Business Excellence: Evidence from Private Service Firms in Jordan," International Review of Management and Marketing, Econjournals, vol. 8(1), pages 28-35.
    • Handle: RePEc:eco:journ3:2018-01-5
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    References listed on IDEAS

    as
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    5. Siew-Phaik Loke & Keng-Boon Ooi & Boon-In Tan & Mohammad Samaun Safa, 2010. "The role of TQM and KM in Supply Chain Learning: a conceptual model," International Journal of Innovation and Learning, Inderscience Enterprises Ltd, vol. 8(3), pages 332-344.
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    7. Phan, Anh Chi & Abdallah, Ayman Bahjat & Matsui, Yoshiki, 2011. "Quality management practices and competitive performance: Empirical evidence from Japanese manufacturing companies," International Journal of Production Economics, Elsevier, vol. 133(2), pages 518-529, October.
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    Cited by:

    1. Ola Khalid AlZawati & Hamdi Bashir & Imad Alsyouf, 2020. "Modelling and analyzing of critical success factors for implementing UAE’s Government Excellence Model in the public sector: an ISM and Fuzzy-MICMAC approach," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 11(6), pages 1107-1132, December.
    2. Fatma Lehyani & Alaeddine Zouari & Ahmed Ghorbel & Michel Tollenaere & José Carlos Sá, 2023. "Knowledge Management and Total Quality Management Impact on Employee Effectiveness in Emerging Industries: Case of Tunisian Small and Medium Enterprises," Sustainability, MDPI, vol. 15(5), pages 1-17, February.

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    More about this item

    Keywords

    TQM practices; excellence; private service firms; King Abdullah II Award for Excellence; competitiveness.;
    All these keywords.

    JEL classification:

    • Z00 - Other Special Topics - - General - - - General

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