IDEAS home Printed from https://ideas.repec.org/a/spr/ijsaem/v11y2020i6d10.1007_s13198-020-00963-2.html
   My bibliography  Save this article

Modelling and analyzing of critical success factors for implementing UAE’s Government Excellence Model in the public sector: an ISM and Fuzzy-MICMAC approach

Author

Listed:
  • Ola Khalid AlZawati

    (University of Sharjah)

  • Hamdi Bashir

    (University of Sharjah
    University of Sharjah)

  • Imad Alsyouf

    (University of Sharjah
    University of Sharjah)

Abstract

The growth of any country depends upon the development of public sector organizations that satisfy the needs of their stakeholders and achieve their happiness. Therefore, and in order to fulfill the national strategies of United Arab Emirates (UAE), A Government Excellence Model; used to referred to as 4th G, has been developed to suit the requirements of UAE public sector organizations for achieving superior performance and a leading position worldwide. This paper uses the qualitative research technique to study the critical success factors which affect the implementation of UAE’s 4th G in the public sector. An ISM approach is applied to establish the interrelationship between the various critical factors. With the help of Fuzzy MICMAC technique, driver-dependence power diagraph is created. From our analysis, a new factor was identified by the experts participating in developing the ISM model that is “budget priorities”. It has been also found that “top-management commitment” has the highest driving power which helps in successful execution of 4th G excellence model. Variables “reputation” and “sense of belonging” have the highest dependence power. The success of these variables depends on the success of the variables below them. Finally, the limitations of using the above techniques are discussed and then suggestions are made for the further research.

Suggested Citation

  • Ola Khalid AlZawati & Hamdi Bashir & Imad Alsyouf, 2020. "Modelling and analyzing of critical success factors for implementing UAE’s Government Excellence Model in the public sector: an ISM and Fuzzy-MICMAC approach," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 11(6), pages 1107-1132, December.
    • Handle: RePEc:spr:ijsaem:v:11:y:2020:i:6:d:10.1007_s13198-020-00963-2
    DOI: 10.1007/s13198-020-00963-2
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s13198-020-00963-2
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s13198-020-00963-2?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to

    for a different version of it.

    References listed on IDEAS

    as
    1. Sorin-George Toma & Shinji Naruo, 2017. "Total Quality Management and Business Excellence: The Best Practices at Toyota Motor Corporation," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 19(45), pages 566-566, May.
    2. Vimal Kumar & R.R.K. Sharma, 2017. "Exploring critical success factors for TQM implementation using interpretive structural modelling approach: extract from case studies," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 21(2), pages 203-228.
    3. Vishal Ashok Bhosale & Ravi Kant, 2016. "An integrated ISM fuzzy MICMAC approach for modelling the supply chain knowledge flow enablers," International Journal of Production Research, Taylor & Francis Journals, vol. 54(24), pages 7374-7399, December.
    4. A.K. Subramani & N. Akbar Jan & Thangaraja Arumugam & M.S. Sasikala, 2019. "Examining the relationship between critical success factors of total quality management implementation and business performance: a structural equation modelling approach," International Journal of Business Excellence, Inderscience Enterprises Ltd, vol. 17(4), pages 469-486.
    5. Suárez, Eva & Calvo-Mora, Arturo & Roldán, José L. & Periáñez-Cristóbal, Rafael, 2017. "Quantitative Research On The Efqm Excellence Model: A Systematicliterature Review (1991–2015)," European Research on Management and Business Economics (ERMBE), Academia Europea de Dirección y Economía de la Empresa (AEDEM), vol. 23(3), pages 147-156.
    6. Albana Berisha Qehaja & Enver Kutllovci & Justina Shiroka Pula, 2017. "Strategic Management Tools and Techniques: A Comparative Analysis of Empirical Studies," Croatian Economic Survey, The Institute of Economics, Zagreb, vol. 19(1), pages 67-99, June.
    7. Jean-Claude Duperrin & Michel Godet, 1973. "Méthode de hiérarchisation des éléments d'un système : essai de prospective du système de l'énergie nucléaire dans son contexte sociétal," Working Papers hal-02185432, HAL.
    8. Thomas Ahrens, 2014. "Tracing the evolution of the Dubai Government Excellence Program," Journal of Economic and Administrative Sciences, Emerald Group Publishing Limited, vol. 30(1), pages 2-15, May.
    9. Ghazi A. Samawi & Bandar K Abu-Tayeh & Fathi Yosef & Metri Madanat & Manar I. Al-Qatawneh, 2018. "Relation between Total Quality Management Practices and Business Excellence: Evidence from Private Service Firms in Jordan," International Review of Management and Marketing, Econjournals, vol. 8(1), pages 28-35.
    10. Corredor, Pilar & Goñi, Salomé, 2011. "TQM and performance: Is the relationship so obvious?," Journal of Business Research, Elsevier, vol. 64(8), pages 830-838, August.
    11. Mohd Hafeez Al-Amin Abdul Wahab & Mohammad Ismail & Mohd Nazri Muhayiddin, 2016. "Factors Influencing the Operational Excellence of Small and Medium Enterprise in Malaysia," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 6(12), pages 285-297, December.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Effrosyni Taraza & Sofia Anastasiadou & Andreas Masouras & Christos Papademetriou, 2023. "Sustainable Development and Implementation of Quality Management Excellence Models in Public Organizations: A Systematic Literature Review," Sustainability, MDPI, vol. 15(10), pages 1-27, May.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Ola Khalid AlZawati & Imad Alsyouf & Hamdi Bashir, 2020. "An exploratory study of common issues and key differences between the European Foundation for Quality Management and the United Arab Emirates Public Sector Excellence Model: public sector organisation," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 11(6), pages 1156-1169, December.
    2. Sharfuddin Ahmed Khan & Muhammad Shujaat Mubarik & Syed Imran Zaman & Alessio Ishizaka & Kanwal Saleem, 2025. "Transparency enhancement of supply chain capabilities through social media: a proposed hierarchical model," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 27(2), pages 4363-4401, February.
    3. Fatma Lehyani & Alaeddine Zouari & Ahmed Ghorbel & Michel Tollenaere & José Carlos Sá, 2023. "Knowledge Management and Total Quality Management Impact on Employee Effectiveness in Emerging Industries: Case of Tunisian Small and Medium Enterprises," Sustainability, MDPI, vol. 15(5), pages 1-17, February.
    4. Calvo-Mora, Arturo & Ruiz-Moreno, Carolina & Picón-Berjoyo, Araceli & Cauzo-Bottala, Lourdes, 2014. "Mediation effect of TQM technical factors in excellence management systems," Journal of Business Research, Elsevier, vol. 67(5), pages 769-774.
    5. Vera Ferrón Vílchez & Nicole Darnall, 2016. "Two are Better Than One: The Link Between Management Systems and Business Performance," Business Strategy and the Environment, Wiley Blackwell, vol. 25(4), pages 221-240, May.
    6. Abdul Aziz Khan Niazi & Tehmina Fiaz Qazi & Abdul Basit, 2019. "An Interpretive Structural Model of Barriers in Implementing Corporate Governance (CG) in Pakistan," Global Regional Review, Humanity Only, vol. 4(1), pages 359-375, March.
    7. Andreea Stoica & Aurora Cosma & Andreea Tudor & Laura Agata Èšoc & Alina Petre, 2020. "Covid-19 pandemic and the employees experience: motivation of the staff within an event organizing company," Manager Journal, Faculty of Business and Administration, University of Bucharest, vol. 32(1), pages 130-137, December.
    8. Renata Turisová & Hana Pačaiová & Zuzana Kotianová & Anna Nagyová & Michal Hovanec & Peter Korba, 2021. "Evaluation of eMaintenance Application Based on the New Version of the EFQM Model," Sustainability, MDPI, vol. 13(7), pages 1-15, March.
    9. Kari Lepistö & Minna Saunila & Juhani Ukko, 2023. "The effects of soft total quality management on the sustainable development of SMEs," Sustainable Development, John Wiley & Sons, Ltd., vol. 31(4), pages 2797-2813, August.
    10. Oussama Hammad & Fikri Dweiri & Udechukwu Ojiako, 2020. "Impact of implementing the fourth generation of excellence system on Dubai government entities’ performance," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 11(6), pages 1271-1293, December.
    11. Helal Zaabi & Hamdi Bashir, 2020. "Modeling and analyzing project interdependencies in project portfolios using an integrated social network analysis-fuzzy TOPSIS MICMAC approach," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 11(6), pages 1083-1106, December.
    12. Taab Ahmad Samad & Rohit Sharma & Kunal K Ganguly & Samuel Fosso Wamba & Geetika Jain, 2023. "Enablers to the adoption of blockchain technology in logistics supply chains: evidence from an emerging economy," Annals of Operations Research, Springer, vol. 327(1), pages 251-291, August.
    13. Han, Qingye & Zhu, Yuming & Ke, Ginger Y. & Hipel, Keith W., 2019. "Public private partnership in brownfield remediation projects in China: Identification and structure analysis of risks," Land Use Policy, Elsevier, vol. 84(C), pages 87-104.
    14. Zhao, Zhen-Yu & Chen, Yu-Long & Li, Heng, 2019. "What affects the development of renewable energy power generation projects in China: ISM analysis," Renewable Energy, Elsevier, vol. 131(C), pages 506-517.
    15. Escrig, Ana B. & de Menezes, Lilian M., 2015. "What characterizes leading companies within business excellence models? An analysis of “EFQM Recognized for Excellence” recipients in Spain," International Journal of Production Economics, Elsevier, vol. 169(C), pages 362-375.
    16. Alok Yadav & Anish Sachdeva & Rajiv Kumar Garg & Karishma M. Qureshi & Bhavesh G. Mewada & Mohamed Rafik Noor Mohamed Qureshi & Mohamed Mansour, 2024. "Assessing Drivers Influencing Net-Zero Emission Adoption in Manufacturing Supply Chain: A Hybrid ANN-Fuzzy ISM Approach," Sustainability, MDPI, vol. 16(17), pages 1-35, September.
    17. Miriam Jankalová & Radoslav Jankal, 2020. "How to Characterize Business Excellence and Determine the Relation between Business Excellence and Sustainability," Sustainability, MDPI, vol. 12(15), pages 1-25, July.
    18. Nina Shin & Sangwook Park, 2019. "Evidence-Based Resilience Management for Supply Chain Sustainability: An Interpretive Structural Modelling Approach," Sustainability, MDPI, vol. 11(2), pages 1-23, January.
    19. Lakhan Patidar & Vimlesh Kumar Soni & Pradeep Kumar Soni, 2017. "Manufacturing wastes analysis in lean environment: an integrated ISM-fuzzy MICMAC approach," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 8(2), pages 1783-1809, November.
    20. Qing Deng & Mengjiao Yao & Hui Zhang & Feng Yu & Lida Huang & Yaping Ma, 2024. "Constructing a cross-field scenario system to aware systemic risk: national security as an example," Natural Hazards: Journal of the International Society for the Prevention and Mitigation of Natural Hazards, Springer;International Society for the Prevention and Mitigation of Natural Hazards, vol. 120(2), pages 1899-1923, January.

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:ijsaem:v:11:y:2020:i:6:d:10.1007_s13198-020-00963-2. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.