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Examining the relationship between critical success factors of total quality management implementation and business performance: a structural equation modelling approach

Author

Listed:
  • A.K. Subramani
  • N. Akbar Jan
  • Thangaraja Arumugam
  • M.S. Sasikala

Abstract

The objective of the study is to examine the relationship between critical success factors of total quality management implementation and business performance. A survey method of data collection was adopted to collect primary data from small-scale manufacturing organisations in a regional manufacturing cluster. The two-step structural equation modelling approach is followed to examine the relationship between critical success factors of total quality management implementation and business performance. The study identified seven critical success factors such as top management commitment, customer focus, strategic planning, process management, people management, leadership, and supplier management which play a major role in determining the success of quality management practices. The study also found that there is a strong positive relationship between total quality management practices and business performance, and contributes to the growing body of literature.

Suggested Citation

  • A.K. Subramani & N. Akbar Jan & Thangaraja Arumugam & M.S. Sasikala, 2019. "Examining the relationship between critical success factors of total quality management implementation and business performance: a structural equation modelling approach," International Journal of Business Excellence, Inderscience Enterprises Ltd, vol. 17(4), pages 469-486.
    • Handle: RePEc:ids:ijbexc:v:17:y:2019:i:4:p:469-486
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    Cited by:

    1. Ola Khalid AlZawati & Hamdi Bashir & Imad Alsyouf, 2020. "Modelling and analyzing of critical success factors for implementing UAE’s Government Excellence Model in the public sector: an ISM and Fuzzy-MICMAC approach," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 11(6), pages 1107-1132, December.

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