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2025, Volume 44, Issue 4
- 419-439 How do factors affect labour productivity and satisfaction in small and medium-sized enterprises in Thai Nguyen, Vietnam?
by Nguyen Dac Dung & Tran Quang Huy - 440-462 Comparing the performance of serial and parallel production systems through Six Sigma metrics
by Tomás José Fontalvo Herrera & Leidy Perez Coronell & Katerin Garcia Benavides - 463-482 Lean and dynamic capabilities for SMEs - a holistic framework with an empirical investigation using structural equation modelling
by Vallinayagam Arumugam & Ganesan Kannabiran & S. Vinodh & Gaurav Abhishek Tigga - 483-511 Impact of total quality management practices on hotel performance: empirical evidence from Vietnam
by Dam Thi Thuy & Phan Chi Anh - 512-527 Attribute control chart based on SkSP-R scheme under assumption of log-logistic distribution
by Harsh Tripathi & Gadde Srinivas Rao & Peter Kirigiti Josephat - 528-546 Case study on process improvement in a 'transformer oil testing laboratory' using value stream mapping for improving service time
by Hitesh Karandikar & Uday Puntambekar & Jignasu Yagnik & Devang Joshi
2025, Volume 44, Issue 3
- 279-303 The relationship between organisational and leadership performance facilitated by culture and moderated by TQM
by K. Soumya & K.P. Satish - 304-330 Quality problem solving in the jewellery industry - the Six Sigma way
by Akansha & Harshit Kanchan & Monish Gupta & Sumit Shandilya & Jaskiran Arora - 331-355 Linking entrepreneurial orientation to sustainable performance: the mediating role of green innovation
by R. Manigandan & J. Naga Venkata Raghuram - 356-376 Influence of building information modelling on the shortening of deadlines of engineering designs in industrial projects
by Leonardo Pessanha de Azevedo Pereira & Miguel Luiz Ribeiro Ferreira & Roger Matsumoto Moreira - 377-402 Payable period and firm performance: the mediating role of relational capital
by Pushpesh Pant & Arun Kumar Biswal & Siva Krishna Golla - 403-417 Impact of leadership on the performance of Moroccan companies certified ISO 9001:2015
by Sara Ouchama & Dakkak Badr & El Hassan Irhirane
2025, Volume 44, Issue 2
- 139-159 Project management practices to direct and control the project planning and execution in R&D units
by António Rocha & Fernando Romero & Daniel Miranda & Marlene Amorim & Rui M. Lima - 160-177 QMS and biosecurity measures in Peruvian services companies during the COVID-19 pandemic
by Jorge B. Benzaquen & Beatrice E. Avolio & Juan Weston - 178-204 Analysis and selection of glass bottle traceability technologies in the beer production chain
by Carolina Xavier da Silva Seixas Rocha & Aldara da Silva César & Cecilia Toledo Hernández & Ualison Rébula de Oliveira & Fabiane Letícia Lizarelli - 205-228 Improving the effectiveness of a manufacturing company through leagile approach - a case study
by Hanjo P. Mohan & P.G. Saleeshya - 229-255 Industry 4.0 in the management of the supply chain of organisations
by José Morelos Gómez & Diego Alonso Cardona Arbeláez & Harold Steve Lora Guzmán - 256-277 Application of quality tools and process automation in a PVC analysis laboratory
by Kátlyn Renata Santos Alves & Éverton Hansen
2025, Volume 44, Issue 1
- 1-17 Productivity of women self-help groups through quality training and capacity building
by Sarmistha Apat & Snigdha Mohapatra - 18-39 Complaints management: quality of response to customer complaints in an automotive company
by António Rocha & Ana Pedregal & Catarina Maia & Gabriel Soares & Hugo Cardoso & Marta Fonseca - 40-70 Software effort estimation using cascade neural network optimised based on modified particle swarm optimisation (MPSO-CNN)
by Mohammed Abdulmajeed Moharram & Saurabh Bilgaiyan & Santwana Sagnika - 71-89 Comprehending the deployment intention of Lean Six Sigma in healthcare: the moderating role of change management
by Alok Kumar Samanta & G. Varaprasad & Anand Gurumurthy - 90-110 Analysis of efficiency productivity and competitiveness in organisations
by José Morelos Gómez & María Gabriela Fals Galezo & Joshuar Andrés Álvarez Herrera - 111-138 Furniture industry and handicrafts: what possible integration of production processes? Experiential profiles from Italy
by Guido Migliaccio & Luigi Umberto Rossetti
2024, Volume 43, Issue 4
- 423-439 Prominent factors causing quality issues in government social housing construction in South Africa
by Christopher Amoah - 440-458 Sustainable accounting information and enhancement of quality for financial decision making
by Mohammad Aladwan - 459-484 Investigating the linkages between green education, environmental consciousness and green cost and benefit awareness through structural equation modelling
by Amjad Khalili & Siti Norhafiza Abdulrazak & Md. Yusof Ismail - 485-503 Construction projects: a compilation and content analysis of delay-causing factors
by Prashantha Hasanadka & Asish Oommen Mathew - 504-525 A SWOT analysis of maintenance practices for enhancing the business performance of small-scale industry: a case study
by Simranjit Singh Sidhu & Kanwarpreet Singh & Inderpreet Singh Ahuja - 526-547 Generalised Fermatean fuzzy numbers-based exponentially weighted moving average control chart
by Rajiv Kumar & Tanuj Kumar & Birjesh Kumar - 548-565 Productivity of local communities for sustainable livelihood
by Brundaban Panda & Rinki Mishra
2024, Volume 43, Issue 3
- 277-299 Examining the mediating mechanism of the environmental organisational citizenship behaviour in the relationship between green human resource management and sustainable performance
by Mohammed Iqbal Al-Ajlouni & Moayyad Al-Fawaeer & Mohammad Ahmed Mohammad Al-Dweiri & Rawa Hijazi & Aktham Al Sarayreh & Kamel Mohammad Gwateen Al-Ajlouni - 300-319 Industry 4.0: enabling technologies, application and challenges of implementation
by Sushant Kumar Vishnoi & Naveen Virmani & Teena Bagga & Smriti Mathur & Amit Bhati - 320-349 A literature review of lean methods and tools: research trends and issues
by Viktorija Knapić & Goran Licul & Lara Jelenc - 350-370 A proposed framework for improving the quality and profitability of industrial projects using the PRINCE2 methodology
by Mohammed Said Obeidat & Ahmad Alhulayil & Esraa Abdel All & Fikri Dweiri - 371-384 Explanatory hypothesis generation during a root cause analysis: a multiple case study
by Matthew Barsalou - 385-406 Management system maturity, efficiency and competitiveness assessment of cooperatives and wine industries in south Brazil: an analysis of managers' perception
by Guilherme Bergmann Borges Vieira & Gabriel Vidor & Roque Alberto Zin & Roberto Birch Gonçalves & Carlos Honorato Schuch Santos - 407-421 Predictors affecting the quality of work life of street vendors
by K.R. Ramprakash & K. Vigneshwar & Louie Albert & Kishore Kunal
2024, Volume 43, Issue 2
- 141-156 Quality improvement and competencies of nurses: a combat mechanism for the COVID-19 scenario
by Sharanika Dhal & Snigdha Mohapatra - 157-180 Developing a risk-based strategic human resource management: a mixed-method approach
by Kassem Jibril & Ali Safari & Arash Shahin & Mahmoud Hamdan - 181-201 A stakeholder theory approach to analysing strategies for improving pandemic vaccine supply chain performance
by Manish Mohan Baral & Subhodeep Mukherjee & Ramji Nagariya & Venkataiah Chittipaka - 202-225 The impact of strategic entrepreneurship on organisational excellence in Jordanian telecommunications companies
by Husam Mahmmud Jamil Abu-Hamour - 226-250 Which key action plans should be prioritised for SME retail entities in navigating business during the COVID-19 pandemic?
by Elia Oey & Jason Auryn Ho & Dennis Wilson & Benyamin Suwito Rahardjo - 251-275 Bricolage practices in developing applied educational tools: a comparative study of value-based entrepreneurship across emerging markets
by Ananya Rajagopal & Rajagopal
2024, Volume 43, Issue 1
- 1-25 Does ISO 9001 certification benefit micro-SMEs? Empirical evidence from the industry
by Maria A. Kakouri & Eleni Sfakianaki & Eleni Gaki - 26-45 The effect of social responsibility on financial performance with emphasis on the moderating role of risk management
by Nasrin Dadashi & Seyyed Saeb Mousavi & Ali Mayeli - 46-60 Value stream mapping and theory of constraints in a screw company: generating ways for the implementation of Industry 4.0
by Dantom Guilherme Helfer & Luciano André Alff & Leonel Pablo Carvalho Tedesco & Liane Mahlmann Kipper & Ana Júlia Dal Forno - 61-73 Prospects for the creation and implementation of a quality management system for companies in the construction industry
by Yeldar A. Zhuman & Abdizhapar D. Saparbayev & Rassima A. Salimbayeva & Saken U. Abdibekov & Kulyash Sh. Syzdykova & Azamat A. Eleusov - 74-103 A bibliometric analysis of perceived risks: a closer look at green marketing and green purchase intention
by Aparajita Sanyal & Samiran Sur - 104-121 The relationship between total quality management and corporate social responsibility among Yemeni pharmaceutical firms
by Khalifah Abdulwahid & Murad Mohammed Al-Nashmi & Nur Aizati Athirah Daud & Fahd A. Alqasemi - 122-139 Cost comparison for metadata driven graphical user interface
by Debolina Ghosh & Jay Prakash Singh & Jagannath Singh & Ashish Anand & Sireesha Varada
2024, Volume 42, Issue 4
- 405-421 Work system and employee productivity: an enhancement through knowledge exchange
by Simanchala Das & Mogalipuvvu Ishwarya & Narra Venkata Deshik Amarnadh Chowdary & Karnati Navya & Shruthika Parnam - 422-444 Failure mode and effects analysis: a decision-making risk prioritisation approach
by Maryam Sedighi Shamami & Soroush Avakh Darestani & Niloufar Hojat Shemami & Iniobong Enang - 445-458 Application of SMED to improve overall equipment effectiveness of die change over activities in a forging industry - a case study
by G. Sundaramali & T.K. Kandavel & K. Santhosh Raj & S. Anirudh - 459-484 A qualitative empirical investigation of hidden cost for software testing outsourcing projects
by Fatin Filzahti Ismail & Rozilawati Razali - 485-518 Investigating customers' continuous use of online food delivery services in the post-pandemic world: extended technology continuance theory
by Razib Chandra Chanda & Ali Vafaei-Zadeh & Syafrizal Syafrizal & Haniruzila Hanifah - 519-535 Prioritising the service quality factors affecting customer satisfaction in life insurance industry: an application of fuzzy AHP
by Preeti & Manju Mittal & Sanjay Gupta
2024, Volume 42, Issue 3
- 253-296 Examining scientific contribution of International Journal of Productivity and Quality Management (2006-2019) - a bibliometric study
by Santosh Satyanarayan Baheti - 297-326 Time-frequency analysis of the older workforce and productivity growth nexus in the USA: evidence from EEMD- and wavelet-based approaches
by Ahmed Bossman & Samuel Kwaku Agyei & Oliver Asiamah - 327-352 The mediating role of quality of working life on transformational leadership and achieving strategic success: a field study in universities operating in the northern region of Jordan
by Mutasim Sharaire & Maen Yousef Khasawneh - 353-379 A phenomenological study of how mobile phone users in India cope with 'call drops'
by Brajesh Mishra & Abinash Panda - 380-404 A framework towards integrating TQM, knowledge management, and innovation to achieve business excellence in service organisations
by Saurav Negi
2024, Volume 42, Issue 2
- 133-152 An investigative study to analyse and evaluate the level of waste management technique implemented in Indian SMEs
by Harsimran Singh Sodhi - 153-169 Ten-year review of cyber supply chain security: driving productivity with visibility
by Anisha Banu Dawood Gani & Yudi Fernando - 170-187 Lean service and its implications in the quality of the service of the aircraft industry companies: a systematic review of the literature
by Juan Carlos Quiroz-Flores & Jesús Cabrera-Bonilla & Andrés Gallardo-Mondragón & Martín Collao-Díaz & Alberto Flores-Pérez - 188-209 Green external drivers and green awareness practices integration: evidence from Malaysia
by Amjad Khalili & Siti Norhafiza Abdulrazak & Md Yusof Ismail - 210-233 Developing customer satisfaction index for the construction industry: a case study for Saudi Arabia
by Khalid Jamal El Sakka & Laith A. Hadidi & Muhammad Saiful Islam - 234-252 Does XBRL mediate the relationship between corporate governance quality and earnings management? Evidence from Jordan
by Mohammad Naser Hamdan & Safaa Alsmadi & Zaid Jaradat
2024, Volume 42, Issue 1
- 1-14 Hiring process and contemporary methods: an empirical insight using Grey relational analysis
by Snigdha Mohapatra & Archana Choudhary - 15-33 Establishment of EOQ model for price and time-sensitive demand under deterioration with trade credits
by R.P. Tripathi & Manjit Kaur - 34-49 Prevention of corruption: a tool to improve the quality of services in organisations
by Mansoureh Jahani Doghezloo & Maryam Mokhtari Dinani & Abbas Rezaei Pandari & Asghar Afshar Jahanshahi - 50-69 Performance enhancement of a manufacturing organisation by the implementation of maintenance practices: a case study
by Simranjit Singh Sidhu & Kanwarpreet Singh & Inderpreet Singh Ahuja - 70-89 The relationship between the strategies of operations, supply chain, information system and its impact on supply chain performance
by Asish Oommen Mathew & K.N. Yashas & Giridhar B. Kamath - 90-116 Improving productivity through prevention of job loss: the role of employee engagement and burnout
by Taghrid Suifan & Niveen M. Alsayyed & Salah Alhyari & Raeda Saa'da & Rateb J. Sweis - 117-132 Poverty and quality of life in Jordan and COVID-19 pandemic effects
by Elham Mohammad Alhiary
2024, Volume 41, Issue 4
- 435-460 The impact of CEOs' personality on socio-emotional wealth and competitiveness improvement of family-owned SMEs
by Verónica Janneth García-Ibarra & Asghar Afshar Jahanshahi - 461-483 Market knowledge impacts on performances through front end process: empirical evidence from manufacturing plants across countries
by Anh Ngoc Duong & Anh Chi Phan & Ryuichi Nakamoto & Ha Thu Nguyen & Yoshiki Matsui - 484-509 Phase-II monitoring of AR(1) auto-correlated simple linear profiles in multi-stage processes (case study: tyre production industry)
by Amir Golabzaei & Hamid Esmaili & Amirhossein Amiri - 510-528 Unlocking the full potential of nearshoring - a conceptual delivery model for proximity offshoring services
by Jorge Guedes & Leandro Pereira - 529-552 Multi criteria analysis of performance evaluation of launch vehicles in the space industry
by S. Mariappan & R. Suresh & R. Jeyapaul & T. Sakthi Nagaraj - 553-568 Return on investment for small businesses that obtain ISO 9001:2015 certification
by LeAnna Hyer & Herman Tang - 569-582 Adoption of business analytics and impact on financial reporting quality in Jordanian banks
by Awn Metlib Al Shbail & Mohannad Obeid Al Shbail
2024, Volume 41, Issue 3
- 289-336 Quality management implementation maturity assessment in the food industry: Glykas Quality Compass Assessment on ISO 22000
by Michail Glykas - 337-367 Study of inbound logistics supply chain of an automobile manufacturing company
by Soumyanath Chatterjee & R.P. Mohanty - 368-388 Perspective on services' quality using the SERVPERF
by Marcella Teixeira Gonzaga & Roberta Emilly Barbosa Fontes & Brenda Lohanny Passos Santos & Laerson Ribeiro Lima Filho & Denise Santos Ruzene & Cleiton Rodrigues de Vasconcelos & Daniel Pereira Silva - 389-417 Deployment of Lean Six Sigma framework with environmental considerations in SMEs: a case study
by Amr Dahab & Mohammad A. Younes & Soheir Backar - 418-434 Quality culture: a bibliometric review
by Genny Torcoroma Navarro Claro & Gloria Naranjo Africano
2024, Volume 41, Issue 2
- 141-158 Impact of efficient resource allocation on economics of a thermal power plant
by Sorabh Gupta - 159-176 Impact of endogenous demand on cost of quality in the automotive industry
by Klaus Emerschitz & Andreas Größler - 177-196 Indonesian and Malaysian consumer perspective toward COVID-19 vaccine products from China
by Sri Hartono & Mohamad Fazli Sabri & Dendi Anggi Gumilang & Rusitha Wijekoon - 197-235 Investigating the factors influencing e-banking service adoption during COVID-19 pandemic
by Razib Chandra Chanda & Ali Vafaei-Zadeh & Tofayel Ahmed & Khaled Nawaser - 236-261 The effect of corporate entrepreneurship on firm performance: evidence from lubricant distributor firms in Indonesia
by I. Wahyudi & A.I. Suroso & B. Arifin & M.S. Rusli & R. Syarief - 262-288 An interpretive structural modelling approach to analyse the inhibitors of Lean Six Sigma in small and medium enterprises of India
by Tharun Thomas & P.G. Saleeshya
2024, Volume 41, Issue 1
- 1-31 Determinants for labour productivity improvement in hotel service: empirical evidence from Vietnam
by Huy Khanh Nguyen & Anh Chi Phan - 32-48 The impact of fasting on workplace productivity and wellbeing: a review of fasting in Ramadan
by Wael Sharafeddine & Randa Diab-Bahman & Abrar Al-Enzi - 49-65 Improving productivity in SMEs by the implementation of Six Sigma: human resource management implications
by Franca Cantoni & Roberta Virtuani - 66-88 Improving warehouse capacity, productivity and sustainability
by Yudi Fernando & Muhammad Adib & Ika Sari Wahyuni-TD & Yousif Abdelbagi Abdalla - 89-109 Developing a multi-period production system for efficiency analysis based on DEA-R
by Mahsa Torkavannejad & Behrouz Daneshian & Ghasem Tohidi & Mahnaz Maghbouli & Farzin Modarres Khiyabani - 110-127 From scientific research to industrial application: a Lean Six Sigma system for improving the bill of materials of the packaging process
by Georgios Chatzistelios & Evripidis P. Kechagias & Georgios A. Papadopoulos & Sotiris P. Gayialis - 128-139 Supply chain disruption at the US ports: an assessment of underpinnings using the fishbone approach
by Ajay K. Aggarwal & Dinesh S. Davè & Varinder M. Sharma
2023, Volume 40, Issue 3
- 295-307 The role of barriers to TQM success: a case study of Deming awarded industry
by Ankesh Mittal & Pardeep Gupta & Vimal Kumar & Pratima Verma - 308-339 Evaluation of airline catering supply chain practice effectiveness using fuzzy logic
by Dhaarsan Rajaratnam & Funlade Sunmola - 340-363 Delineating a trajectory for progressive SMEs towards a sustainable future: a cluster-based approach
by Priyanka Kapoor & Shobhit Goel & Nidhi Nagar - 364-382 Identifying and evaluating barriers for healthcare waste management: an integrated approach
by Abhishek Raj & Cherian Samuel - 383-405 Evaluating MFCA-based system framework for performance improvement in ceramic tile manufacturing industry
by Harshad D. Santoki & Ghanshyam D. Acharya & Shailee G. Acharya - 406-428 Benefits of the changes of ISO9001:2015 on organisational performance
by Sara Ouchama & Dakkak Badr & El Hassan Irhirane
2023, Volume 40, Issue 2
- 149-170 The micro-foundations of sustainable entrepreneurship: the role of individuals' pro-social identity and organisational pro-social identity
by Asghar Afshar Jahanshahi & Amitab Bhattacharjee & Mohammad Rashed Hasan Polas - 171-196 Fuzzy inference system for a bilevel quality assessment optimisation model
by Georgii Pipiay & Liudmila Chernenkaya & Vladimir Mager - 197-217 Application of MCDM tool for analysis of factors influencing integration of Industry 4.0 with agile manufacturing
by M. Sunantha & Akanksha & Samiksha Meshram & S. Vinodh - 218-242 Lean in the food sector: strategy to implement lean tools in micro and small enterprises in Quito, Ecuador
by Kenya Cristina Velasco-Tapia & Sonia Valeria Avilés-Sacoto - 243-270 Knowledge-sharing's facilitating role: innovative performance and total quality management
by Rawa Hijazi - 271-294 Development of a hierarchical model for significant barriers in grinding technology using an integrated AHP-TISM approach
by Kamal Kishore & Manoj Kumar Sinha
2023, Volume 40, Issue 1
- 1-27 Ranking the performance of public sector banks using fuzzy AHP and fuzzy TOPSIS in balanced scorecard framework: an evidence from India
by Deergha Sharma & Pawan Kumar - 28-54 The driver factors of CSR web-based disclosure: a cross country study and evidence from Jordan and Saudi Arabia
by Husam Ananzeh & Merwiey Alaqrabawi & Qutaiba Adeeb Odat & Hashem Alshurafat & Mohannad Obeid Al Shbail - 55-79 Convergence of quality and productivity in start-up enterprises: analysis of divergent value perspectives
by Rajagopal & Ananya Rajagopal - 80-101 Window analysis and SBM for assessing efficiency of mixing processes in a pharmaceutical industry
by Abbas Al-Refaie - 102-119 The application of quality control circle to improve the PQCDSM quality parameters: a case study
by Ankesh Mittal & Pardeep Gupta & Vimal Kumar & Christopher Chun Ki Chan - 120-147 Processing of turkey breast and the implications of lean philosophy
by Fernanda S. Bianchet & Luiz H. Maisonnett & Micheli Zanetti & Everton R. Breitenbach & Francisco R.S. Machado Junior & Josiane M.M. de Mello & Marcelo F. Costella & Francieli Dalcanton
2023, Volume 39, Issue 4
- 431-463 Six sigma-oriented methodology for multivariate capability analysis to measure service quality in virtual education environments
by Rister Barreto & Roberto Herrera - 464-489 Drivers of service productivity in the hospitality industry: a customer perspective
by Ha Thu Nguyen & Anh Thi Tu Le & Truong Trong Hoang - 490-511 The effect of green innovation on sustainable performance in SMEs: the mediating role of strategic learning
by Khaled Nawaser & Mohammad Hakkak & Mohammad Amin Aeiny & Ali Vafaei-Zadeh & Haniruzila Hanifah - 512-535 Identifying and improving customer preferences of frozen tuna for the export market
by Elia Oey & Pande Putu Maharani Puspitasari & Fransiska Fransiska & Johanes Ronaldy Polla - 536-553 Business sustainability for small coffee shops: the role of leader and quality
by Mukhamad Najib & Farah Fahma - 554-566 Quality management: history, evolution and aspects
by Angélica Luize Cardoso Ferreira & Isadora Alves Lustosa & Ana Carolina Kogawa
2023, Volume 39, Issue 3
- 287-301 Efficiency evaluation of cooperatives and wine industries: a study in Southern Brazil
by Guilherme Bergmann Borges Vieira & Carlos Honorato Schuch Santos & Gabriel Vidor & Roberto Birch Gonçalves & Cíntia Paese Giacomello - 302-329 Quality management system framework for construction companies in the Kingdom of Saudi Arabia
by Bambang Trigunarsyah & Ammar Moohialdin & Muhammad Saiful Islam - 330-361 A DMAIC approach for warehouse storage and order picking process improvement
by Sharfuddin Ahmed Khan & Dalya Mufleh Al-Rawi & Muhammad Shujaat Mubarik - 362-386 Presenting a multi-objective intelligent dynamic model of preventive maintenance using data mining
by Seyyed Shahram Fatemi & Mehrdad Javadi & Amir Azizi & Esmaeil Najafi - 387-408 Gap analysis based on TQM criteria using BWM-IPA hybrid method: a case study
by Saeid Sadeghi Darvazeh & Maghsoud Amiri & Farzaneh Mansouri Musolu & Masoomeh Sadeghi & Yaser Goldust & Sara Moslemi - 409-429 Project management ethics and corporate reputation: the mediating role of employee satisfaction
by Najm A. Najm & Mohammad S. Alhmeidiyeen & Naser A. Abuyassin & Jasser A. Al-Nasour
2023, Volume 39, Issue 2
- 137-170 Barriers to business growth in pharmaceutical SMEs - a sustainable perspective
by Gyanabrata Lahkar & Harishankar Baiju & Divyansh Marwaha & Naveen Anand Daniel - 171-196 Deployment of Lean Six Sigma DMAIC methodology to improve productivity of a can manufacturing industry
by Mohammad Shamsuzzaman & Nadin AlHerimi & Salah Haridy & Ahm Shamsuzzoha & Farah Abumadi & Rasha Al Jabban & Haya Rami & Joumana Asem - 197-221 The role of organisational learning, entrepreneurship and innovation towards firm performance
by Álvaro Dias & Michelle Gayo & Leandro Pereira & Renato Lopes da Costa & Rui Gonçalves - 222-256 The relationship between street food attributes, tourist attitude and satisfaction towards revisit intention: empirical evidence from Bangladesh
by Mohammad Rashed Hasan Polas & Asghar Afshar Jahanshahi & Mosab I. Tabash - 257-286 Root cause analysis using extended cause-effect chain analysis plus method for cleanroom relative humidity problem in the semiconductor industry
by Sri Rahayu Salehan & Rosmaini Ahmad
2023, Volume 39, Issue 1
- 1-19 Productivity improvement through the development of sustainability metrics in wire manufacturing industry
by Vinay Venugopal & P.G. Saleeshya - 20-41 Optimising the costs of quality combination in the product life cycle by Taguchi design of experiments
by Nassibeh Janatyan & Arash Shahin & Mahya Khodaparastan - 42-65 Digitalisation and firm performance: evidence from Tunisian SMEs
by Rihab Bellakhal & Rim Mouelhi - 66-96 The effectiveness of quality management system ISO 9001:2015 in Saudi Arabia
by Sohaib Warsi & Hemaid Alsulami & Abdulaziz S. Alkabaa - 97-119 Towards sustainability in SMEs post recovery from COVID-19 crisis: the influence of intellectual capital and cost strategy
by Zaid Jaradat & Omran Ahmad Al-Ibbini & Mohannad Obeid Al Shbail & Ahmad Adel Jamil - 120-136 Improving the quality of strategic human resource development: an integrative model for developing countries
by Niveen M. Alsayyed & Rateb J. Sweis & Taghrid Suifan
2023, Volume 38, Issue 4
- 435-463 The role of Yamazumi chart in lean standardisation: modelling and analysis using performance loss function
by Chi On Chan & Henry Lau & Youqing Fan - 464-481 The effectiveness of lean management applying process: case study on Jordan Electricity Distribution Company
by Osama Khaled Alkhlaifat & László Koloszár - 482-493 The efficiency of hospitals before and after the implementation of health system reform plan: a case study of Iran
by Bahram Nabilou & Alireza Ghorbani & Siamak Aghlmand & Parviz Salem Safi & Hasan Yusefzadeh - 494-517 Empirical survey on key technologies and enabling factors for Industry 4.0 innovation in the manufacturing sector
by Dheeraj Nimawat & B.D. Gidwani - 518-544 Absenteeism among nurses: costs, working conditions, and related factors
by Emad Adel Shdaifat & Main Naser Alolayyan & Ahrjaynes Balanag Rosario & Najla Mohd Al-Ansari - 545-562 Comparison of the use of ICT resources of ISO 9001 certified SMEs and non-certified SMEs in Hungary
by Roland Schmuck
2023, Volume 38, Issue 3
- 285-311 Comparing two ways of integrating fuzzy Kano and importance performance analysis – with a case study in a beauty clinic
by Elia Oey & Grisella Librianne & Elvira Elvira & Damar Aji Irawan - 312-331 Assessing technology banking service providers using fuzzy MCDM approach
by Rajiv Sindwani - 332-360 Planned preventive maintenance effects on overall equipment effectiveness: a case study in Malaysian industry
by Amjad Khalili & Md Yusof Ismail & Muhammad Arif Ruzman - 361-387 Identification of learning organisation key elements leading to successful implementation of Six Sigma: an empirical study
by Anthony Bagherian & Mark Gershon & Vikas Swarnakar - 388-412 Development and validation of an equipment cost efficiency framework for integrating financial and operational performance assessment in manufacturing: a case study
by Chen Fung Liew & Joshua Prakash & Kok Seng Ong - 413-434 Factors influencing the implementation of ISO 9001:2015 in the cement industry in South Africa
by Thebe G.Z. Ngwekazi & Bheki B.S. Makhanya & Hannelie Nel
2023, Volume 38, Issue 2
- 143-165 A PERT model based on the Dampster and Shafer's theory of evidence – application to product development
by Francesco Lolli & Antonio Maria Coruzzolo & Matteo Zironi - 166-192 Analysis of dynamics and opportunity cost of SME operations
by Virupaxi Bagodi & Deepankar Sinha - 193-210 Work-from-home during pandemic of COVID-19: an investigation study on managers in Indonesia
by Elkana Timotius - 211-242 Application of Six Sigma tools in footwear industry: an emerging economy case
by Tamzed Ahmed & Rahela Begum & Sayem Ahmed - 243-269 Determinants of employee performance in tourism industry – mediating role of engagement and meaningfulness
by Anh Chi Phan & Anh Thi Tu Le & Ha Thu Nguyen & Hoang Nguyen - 270-284 Estimation of critical success factors of Lean Six Sigma for scrap reduction and quality improvement in manufacturing SMEs
by Harsimran Singh Sodhi
2023, Volume 38, Issue 1
- 1-25 Exploring the interrelationships between green manufacturing practices and Malaysian green sustainable performance
by Amjad Khalili & Md Yusof Ismail & Siti Norhafiza Abdulrazak - 26-52 Smart systems to mitigate failure of strategic alliances
by Sara Las Cunha & Renato Lopes da Costa & Rui Gonçalves & Leandro Pereira & Álvaro Dias - 53-72 Economic development of housing infrastructure of regions based on formation of building materials cluster
by Bayan Zhabytay & Nurlan Dosmaganbetov & Gulmira Kabdullina & Ziyat Kozhakhmetov & Ainur Yessenbayeva & Tolendi Ashimbayev - 73-97 Impact of HRM practices on employee productivity in times of COVID-19 pandemic
by Prachi Jain Aggarwal & Nitya Khurana & Shefali - 98-122 Model for estimating productivity for the manufacture of aluminium formworks used for the construction of housing with the concrete wall constructive method
by Ricardo Chagas Tolentino & Miguel Luiz Ribeiro Ferreira - 123-141 The use of social media in product marketing activities of micro, small and medium enterprises
by Ike Junita Triwardhani & Alhamuddin & Rabiatul Adwiyah & Raditya Pratama Putra
2022, Volume 37, Issue 4
- 435-453 Applicability of the balanced scorecard in higher education institutions: evidence from Jordan
by Mohammad Al-Dahiyat & Mohammad Altarawneh & Ismail Altkryty & Abd El-Majeed Majali - 454-467 The scope of the total quality management applications of the personnel according to Pareto chart in private hospitals in Abu Dhabi
by Marwa Hussein Al-Subehat - 468-480 QM light, a proposed model for quality management in SMEs. Part 1: developing the model
by Carolien Zegers & Alaa Garad - 481-495 Technical efficiency estimation and team performance: implications from the professional basketball leagues in Thailand
by Sanpat Srisuphan & Piriya Pholphirul - 496-510 A heuristic approach to change point estimation in a non-parametric processes parameter
by Amirreza Omidi & Reza Kamranrad & Ehsan Mardan - 511-530 Application of total quality management to improve the quality of battery in India
by Tarak Kumar Sahoo & Priyabrata Mohapatra - 531-558 Performance of schools in Australia: evidence from Malmquist indices
by Duong Hoai An - 559-577 Text mining, clustering, and forecasting horizons ahead in the field of quality and productivity
by Mohsen Shojaee & Din Mohammad Imani & Samrad Jafarian-Namin & Abdorrahman Haeri
2022, Volume 37, Issue 3
- 305-322 Identifying service performance gap: a hospitality management perspective
by Praveen Dhiman & Sangeeta Arora - 323-343 A strategic assessment of the twenty-tens barriers preventing the optimal implementation of lean management in the Lebanese construction industry
by Mira Thoumy & Atef Harb & Claudette El-Hajj - 344-360 Identifying customer perceived value components and their impact on customer satisfaction using big data analytics
by Seyed Fathollah Amiri Aghdaie & Sayed Mohsen Mousavi - 361-383 A comprehensive review of the national quality infrastructure framework
by Mesfin Demissie & Birhanu Beshah & Frank Ebinger - 384-404 A comparative analysis of experts' judgment methods for patient safety implementation - FMEA and fuzzy AHP
by Seyedehfatemeh Golrizgashti & Mehrdad Keshmiri & Noshad Nazabadi - 405-421 Modelling the enablers of quality management practices using ISM
by H. Mahesh Prabhu & Samhit Nayak & Sriram Pai & Pranith Prabhakar & B. Gowrava Shenoy - 422-434 Impact of healthcare service quality on patient satisfaction and loyalty in a Jordanian private hospital
by Marwan Khaleel & Shiva Ilkhanizadeh & Huthaifah Khrais
2022, Volume 37, Issue 2
- 143-159 International consensus on data and information quality for better quality decision-making in higher education institutions
by Faisal Syafar & Halimah Husain & Edy Sabara - 160-179 An empirical study on the predictors of long-term orientation in interfirm channel relationships: fast moving consumer goods distributors' perspective
by Swati Bhatnagar & Rajan Yadav - 180-215 Cycle time reduction in multi-cavity injection mould through mould flow analysis and runner modification
by S. Jagadeesan & V. Umasankar - 216-225 Competence in quality of pharmaceuticals by quality benchmarking: a conceptual discussion
by R. Narayana Charyulu & V. Anoop Narayanan & D.S. Sandeep & N.R. Anupriya - 226-245 Quality mining: a new approach for managing service quality
by Behnam Khamoushpour & Abbas Sheikh Aboumasoudi & Arash Shahin & Shakiba Khademolqorani - 246-259 Tableau de bord and balanced scorecard: knowledge dissemination in the hotel industry
by Maria João Cardoso Vieira Machado & Catarina Rosa Nunes - 260-283 Evaluating the impact of Industry 4.0 technologies on medical devices manufacturing firm's operations during COVID-19
by Sanjiv Narula & Surya Prakash & Harish Puppala & Maheswar Dwivedy & Vishal Talwar & Rajinder Singh - 284-304 Approaching the impact of organisational culture on quality management practices using the competing values framework: the case study of Dubai government organisations
by Maitha Buhumaid
2022, Volume 37, Issue 1
- 1-19 Improving organisational performance through TQM in an Indian manufacturing industry: an empirical study
by Pardeep Gupta & Niharika Gupta - 20-35 Continuous improvement practice and the stages of service operations competitiveness: a hospital case study
by André L. Teixeira & Dário H. Alliprandini & Claudia A. De Mattos - 36-55 Green-lean operations evaluation framework: a case from Iranian automotive industry
by Shabnam Ojani & Soroush Avakh Darestani - 56-78 Factors inducing productivity: a qualitative and quantitative view of Portuguese companies
by Daniel Correia & Pedro Reis & Pedro Pinto - 79-98 Analysing the effect of country of origin on customer perception of product quality in foreign car exhibitions in Iran
by Hadi Rezaei & Azarnoush Ansari - 99-118 Service quality and public satisfaction with Indonesia's tax amnesty program
by Irfan Nurhadian & Khoirunurrofik Khoirunurrofik - 119-142 Integration of financial performance measure with overall equipment effectiveness for assessing operational performance: a structured literature review
by Chen Fung Liew & Joshua Prakash & Kok Seng Ong
2022, Volume 36, Issue 4
- 459-477 An analytical approach of feta-cheese production line based on overall equipment effectiveness
by Panagiotis Tsarouhas & Theodoros Varzakas - 478-501 The challenge of Six Sigma DMAIC project integration in a Tunisian manufacturing company: case study
by Kaouthar Lamine - 502-517 Bayesian modified group chain sampling plan for binomial distribution using beta prior through quality region
by Waqar Hafeez & Nazrina Aziz - 518-552 Designing chicken feeder aids using Kano-ergonomic function deployment in West Sumatra small and medium sized enterprise
by Nilda Tri Putri & Nabila Humaida & Hilma Raimona Zadry & Maria Endo Mahata & Elita Amrina