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Content
2023, Volume 39, Issue 1
- 1-19 Productivity improvement through the development of sustainability metrics in wire manufacturing industry
by Vinay Venugopal & P.G. Saleeshya - 20-41 Optimising the costs of quality combination in the product life cycle by Taguchi design of experiments
by Nassibeh Janatyan & Arash Shahin & Mahya Khodaparastan - 42-65 Digitalisation and firm performance: evidence from Tunisian SMEs
by Rihab Bellakhal & Rim Mouelhi - 66-96 The effectiveness of quality management system ISO 9001:2015 in Saudi Arabia
by Sohaib Warsi & Hemaid Alsulami & Abdulaziz S. Alkabaa - 97-119 Towards sustainability in SMEs post recovery from COVID-19 crisis: the influence of intellectual capital and cost strategy
by Zaid Jaradat & Omran Ahmad Al-Ibbini & Mohannad Obeid Al Shbail & Ahmad Adel Jamil - 120-136 Improving the quality of strategic human resource development: an integrative model for developing countries
by Niveen M. Alsayyed & Rateb J. Sweis & Taghrid Suifan
2023, Volume 38, Issue 4
- 435-463 The role of Yamazumi chart in lean standardisation: modelling and analysis using performance loss function
by Chi On Chan & Henry Lau & Youqing Fan - 464-481 The effectiveness of lean management applying process: case study on Jordan Electricity Distribution Company
by Osama Khaled Alkhlaifat & László Koloszár - 482-493 The efficiency of hospitals before and after the implementation of health system reform plan: a case study of Iran
by Bahram Nabilou & Alireza Ghorbani & Siamak Aghlmand & Parviz Salem Safi & Hasan Yusefzadeh - 494-517 Empirical survey on key technologies and enabling factors for Industry 4.0 innovation in the manufacturing sector
by Dheeraj Nimawat & B.D. Gidwani - 518-544 Absenteeism among nurses: costs, working conditions, and related factors
by Emad Adel Shdaifat & Main Naser Alolayyan & Ahrjaynes Balanag Rosario & Najla Mohd Al-Ansari - 545-562 Comparison of the use of ICT resources of ISO 9001 certified SMEs and non-certified SMEs in Hungary
by Roland Schmuck
2023, Volume 38, Issue 3
- 285-311 Comparing two ways of integrating fuzzy Kano and importance performance analysis – with a case study in a beauty clinic
by Elia Oey & Grisella Librianne & Elvira Elvira & Damar Aji Irawan - 312-331 Assessing technology banking service providers using fuzzy MCDM approach
by Rajiv Sindwani - 332-360 Planned preventive maintenance effects on overall equipment effectiveness: a case study in Malaysian industry
by Amjad Khalili & Md Yusof Ismail & Muhammad Arif Ruzman - 361-387 Identification of learning organisation key elements leading to successful implementation of Six Sigma: an empirical study
by Anthony Bagherian & Mark Gershon & Vikas Swarnakar - 388-412 Development and validation of an equipment cost efficiency framework for integrating financial and operational performance assessment in manufacturing: a case study
by Chen Fung Liew & Joshua Prakash & Kok Seng Ong - 413-434 Factors influencing the implementation of ISO 9001:2015 in the cement industry in South Africa
by Thebe G.Z. Ngwekazi & Bheki B.S. Makhanya & Hannelie Nel
2023, Volume 38, Issue 2
- 143-165 A PERT model based on the Dampster and Shafer's theory of evidence – application to product development
by Francesco Lolli & Antonio Maria Coruzzolo & Matteo Zironi - 166-192 Analysis of dynamics and opportunity cost of SME operations
by Virupaxi Bagodi & Deepankar Sinha - 193-210 Work-from-home during pandemic of COVID-19: an investigation study on managers in Indonesia
by Elkana Timotius - 211-242 Application of Six Sigma tools in footwear industry: an emerging economy case
by Tamzed Ahmed & Rahela Begum & Sayem Ahmed - 243-269 Determinants of employee performance in tourism industry – mediating role of engagement and meaningfulness
by Anh Chi Phan & Anh Thi Tu Le & Ha Thu Nguyen & Hoang Nguyen - 270-284 Estimation of critical success factors of Lean Six Sigma for scrap reduction and quality improvement in manufacturing SMEs
by Harsimran Singh Sodhi
2023, Volume 38, Issue 1
- 1-25 Exploring the interrelationships between green manufacturing practices and Malaysian green sustainable performance
by Amjad Khalili & Md Yusof Ismail & Siti Norhafiza Abdulrazak - 26-52 Smart systems to mitigate failure of strategic alliances
by Sara Las Cunha & Renato Lopes da Costa & Rui Gonçalves & Leandro Pereira & Álvaro Dias - 53-72 Economic development of housing infrastructure of regions based on formation of building materials cluster
by Bayan Zhabytay & Nurlan Dosmaganbetov & Gulmira Kabdullina & Ziyat Kozhakhmetov & Ainur Yessenbayeva & Tolendi Ashimbayev - 73-97 Impact of HRM practices on employee productivity in times of COVID-19 pandemic
by Prachi Jain Aggarwal & Nitya Khurana & Shefali - 98-122 Model for estimating productivity for the manufacture of aluminium formworks used for the construction of housing with the concrete wall constructive method
by Ricardo Chagas Tolentino & Miguel Luiz Ribeiro Ferreira - 123-141 The use of social media in product marketing activities of micro, small and medium enterprises
by Ike Junita Triwardhani & Alhamuddin & Rabiatul Adwiyah & Raditya Pratama Putra
2022, Volume 37, Issue 4
- 435-453 Applicability of the balanced scorecard in higher education institutions: evidence from Jordan
by Mohammad Al-Dahiyat & Mohammad Altarawneh & Ismail Altkryty & Abd El-Majeed Majali - 454-467 The scope of the total quality management applications of the personnel according to Pareto chart in private hospitals in Abu Dhabi
by Marwa Hussein Al-Subehat - 468-480 QM light, a proposed model for quality management in SMEs. Part 1: developing the model
by Carolien Zegers & Alaa Garad - 481-495 Technical efficiency estimation and team performance: implications from the professional basketball leagues in Thailand
by Sanpat Srisuphan & Piriya Pholphirul - 496-510 A heuristic approach to change point estimation in a non-parametric processes parameter
by Amirreza Omidi & Reza Kamranrad & Ehsan Mardan - 511-530 Application of total quality management to improve the quality of battery in India
by Tarak Kumar Sahoo & Priyabrata Mohapatra - 531-558 Performance of schools in Australia: evidence from Malmquist indices
by Duong Hoai An - 559-577 Text mining, clustering, and forecasting horizons ahead in the field of quality and productivity
by Mohsen Shojaee & Din Mohammad Imani & Samrad Jafarian-Namin & Abdorrahman Haeri
2022, Volume 37, Issue 3
- 305-322 Identifying service performance gap: a hospitality management perspective
by Praveen Dhiman & Sangeeta Arora - 323-343 A strategic assessment of the twenty-tens barriers preventing the optimal implementation of lean management in the Lebanese construction industry
by Mira Thoumy & Atef Harb & Claudette El-Hajj - 344-360 Identifying customer perceived value components and their impact on customer satisfaction using big data analytics
by Seyed Fathollah Amiri Aghdaie & Sayed Mohsen Mousavi - 361-383 A comprehensive review of the national quality infrastructure framework
by Mesfin Demissie & Birhanu Beshah & Frank Ebinger - 384-404 A comparative analysis of experts' judgment methods for patient safety implementation - FMEA and fuzzy AHP
by Seyedehfatemeh Golrizgashti & Mehrdad Keshmiri & Noshad Nazabadi - 405-421 Modelling the enablers of quality management practices using ISM
by H. Mahesh Prabhu & Samhit Nayak & Sriram Pai & Pranith Prabhakar & B. Gowrava Shenoy - 422-434 Impact of healthcare service quality on patient satisfaction and loyalty in a Jordanian private hospital
by Marwan Khaleel & Shiva Ilkhanizadeh & Huthaifah Khrais
2022, Volume 37, Issue 2
- 143-159 International consensus on data and information quality for better quality decision-making in higher education institutions
by Faisal Syafar & Halimah Husain & Edy Sabara - 160-179 An empirical study on the predictors of long-term orientation in interfirm channel relationships: fast moving consumer goods distributors' perspective
by Swati Bhatnagar & Rajan Yadav - 180-215 Cycle time reduction in multi-cavity injection mould through mould flow analysis and runner modification
by S. Jagadeesan & V. Umasankar - 216-225 Competence in quality of pharmaceuticals by quality benchmarking: a conceptual discussion
by R. Narayana Charyulu & V. Anoop Narayanan & D.S. Sandeep & N.R. Anupriya - 226-245 Quality mining: a new approach for managing service quality
by Behnam Khamoushpour & Abbas Sheikh Aboumasoudi & Arash Shahin & Shakiba Khademolqorani - 246-259 Tableau de bord and balanced scorecard: knowledge dissemination in the hotel industry
by Maria João Cardoso Vieira Machado & Catarina Rosa Nunes - 260-283 Evaluating the impact of Industry 4.0 technologies on medical devices manufacturing firm's operations during COVID-19
by Sanjiv Narula & Surya Prakash & Harish Puppala & Maheswar Dwivedy & Vishal Talwar & Rajinder Singh - 284-304 Approaching the impact of organisational culture on quality management practices using the competing values framework: the case study of Dubai government organisations
by Maitha Buhumaid
2022, Volume 37, Issue 1
- 1-19 Improving organisational performance through TQM in an Indian manufacturing industry: an empirical study
by Pardeep Gupta & Niharika Gupta - 20-35 Continuous improvement practice and the stages of service operations competitiveness: a hospital case study
by André L. Teixeira & Dário H. Alliprandini & Claudia A. De Mattos - 36-55 Green-lean operations evaluation framework: a case from Iranian automotive industry
by Shabnam Ojani & Soroush Avakh Darestani - 56-78 Factors inducing productivity: a qualitative and quantitative view of Portuguese companies
by Daniel Correia & Pedro Reis & Pedro Pinto - 79-98 Analysing the effect of country of origin on customer perception of product quality in foreign car exhibitions in Iran
by Hadi Rezaei & Azarnoush Ansari - 99-118 Service quality and public satisfaction with Indonesia's tax amnesty program
by Irfan Nurhadian & Khoirunurrofik Khoirunurrofik - 119-142 Integration of financial performance measure with overall equipment effectiveness for assessing operational performance: a structured literature review
by Chen Fung Liew & Joshua Prakash & Kok Seng Ong
2022, Volume 36, Issue 4
- 459-477 An analytical approach of feta-cheese production line based on overall equipment effectiveness
by Panagiotis Tsarouhas & Theodoros Varzakas - 478-501 The challenge of Six Sigma DMAIC project integration in a Tunisian manufacturing company: case study
by Kaouthar Lamine - 502-517 Bayesian modified group chain sampling plan for binomial distribution using beta prior through quality region
by Waqar Hafeez & Nazrina Aziz - 518-552 Designing chicken feeder aids using Kano-ergonomic function deployment in West Sumatra small and medium sized enterprise
by Nilda Tri Putri & Nabila Humaida & Hilma Raimona Zadry & Maria Endo Mahata & Elita Amrina - 553-568 Analysis on employees' perception towards ERP implementation and its impact in different organisation
by Sushree Sangita Ray & Somabhusana Janakiballav Mishra & Subhashree Dash - 569-588 Ensuring quality in higher education institutions: going beyond quality assurance system
by Albert Justice Kwarteng - 589-603 Bolstering measures for adopting lean construction in the South African construction industry
by Matthew Ikuabe & Clinton Aigbavboa & Douglas Aghimien & Pretty Ramaru
2022, Volume 36, Issue 3
- 313-332 Improving the productivity and sustainability of a conglomerate process in a manufacturing industry - a case study
by Nikhil Nandakumar & P.G. Saleeshya - 333-352 Quality management system and ISO 9001:2015: a comparison between enterprises certified and do not certify - evidence from small enterprises in an emergent country
by Haroldo Macedo Fontoura & Lucas Schmidt Goecks & Bruna Strapazzon Do Couto & André Luis Korzenowski - 353-381 Critical success factors of total quality management practices using Pareto analysis
by Kashif Ali & Satirenjit Kaur Johl - 382-402 Performance evaluation of insurance sector using balanced scorecard and hybrid BWM-TOPSIS: evidence from Iran
by Sahar Rahmati & Soroush Avakh Darestani - 403-416 A case study on the service quality perception in a university mall: customers' perspective
by Ammar Moohialdin & Muhammad Saiful Islam - 417-438 Design of self-starting multivariate control chart for monitoring patients suspected to bone marrow metastasis
by Mahmood Shahrabi & Amirhossein Amiri & Hamidreza Saligheh Rad & Sedigheh Ghofrani - 439-458 Integration of simulation modelling and lean management to improve patient flow at outpatient clinics
by Ahmed Shaban & George Ayad & Neamat Gamal Saleh Ahmed
2022, Volume 36, Issue 2
- 169-186 An empirical investigation into the impact of product quality dimensions on improving the order-winners and customer satisfaction
by Haitham M. Alzoubi & Gouher Ahmed & Muhammad Alshurideh - 187-207 Airline dynamic price prediction using machine learning
by Kushal Kumar Ruia & Utkarsh Daga & Aditya Tripathi & Maruf Nissar Rahman & Saurabh Bilgaiyan - 208-241 Developing strategies to prioritise and mitigate the risks occurring in project management practices for an agile organisation - a perspective of Industry 4.0 technologies
by Santosh B. Rane & Yahya Abdul Majid Narvel - 242-264 Navigating recruitment paradox towards human resource productivity through ambidexterity
by Mohammad Ali Mahbod & Arash Shahin & Ali Nasr Isfahani - 265-292 Insights into customer online reviews of service quality in hotels: evidence from Vietnam
by Ha Thu Nguyen & Anh Thi Tu Le & Hoang Nguyen & Phong Thai Le - 293-311 Development and validation of instrument for service quality of TQM educational institutions: external customers' perspective
by Albert Justice Kwarteng
2022, Volume 36, Issue 1
- 1-26 Toward a sustainable social healthcare enterprise development model
by Nuttasorn Ketprapakorn & Sooksan Kantabutra - 27-45 Technological development and mitigation of environmental impact through ISO 14000: a review
by Alejandro Barragán-Ocaña & Paz Silva-Borjas & Katya Amparo Luna-López & María Del Pilar Longar-Blanco - 46-65 Representative bias and investment decision: the moderating role of accounting disclosure. An empirical study using structural equation modelling approach
by Jafer Alsawalhah - 66-92 Measuring level of performance of public transport sector: a case of India
by Abhinandan Khajuria & Supran Kumar Sharma & Dalip Raina - 93-109 Determinants of sustainable growth in Indian banking industry: an ISM approach
by Nikhil Dogra & Mohd Adil - 110-126 European banking groups' efficiency in a decade: an empirical investigation on the determinants
by Francesca Pampurini & Anna Grazia Quaranta - 127-149 Modelling the critical factors to control the warpage defect in a housing unit in a braking system using the analytic hierarchy process
by V. Sivabharathi & Roshni Pradhan & K. Mathiyazhagan & A. Senthil Kumar - 150-168 Application of heuristics for packing problems to optimise throughput time in fixed position assembly islands
by Thomas Henke & Jochen Deuse
2022, Volume 35, Issue 4
- 429-446 Smart services' quality scale
by Riham Adel - 447-472 Study on university research performance based on systems theory: systematic literature review
by Adhi Indra Hermanu & Mery Citra Sondari & Muhammad Dimyati & Diana Sari - 473-493 A hybrid decision making framework based on fuzzy PIPRECIA-fuzzy EDAS for failure mode and effects analysis
by Rajesh Attri & Akanksha Mishra - 494-516 Design and validity of a holistic scale for service-quality self-assessments: a case study in service companies
by Jasmin Herrera-de-la-Barrera & Claudio Romano Narvaez-Zuñiga & Maria Auxiliadora Iglesias-Navas & Alexander Pulido-Rojano - 517-542 The influence of rewards and the organisational environment on employee retention
by Álvaro Dias & Sara Barros & Leandro Pereira & Renato Lopes Da Costa & Rui Gonçalves - 543-575 National culture, trust, social networking and knowledge sharing within a knowledge-intensive sector: a mediation analysis
by Jumana Ziad Al Zoubi & Samer Eid Dahiyat & Ahmad M. Obeidat & Naser A. Aboyassin - 576-598 The role of equity in the relationship between job evaluation and employee performance in Jordan Industrial Estates
by Mohamed Mahmoud Khtatbeh & Anuar Shah Bali Mahomed & Suhaimi Bin Ab Rahman & Rosmah Mohamed
2022, Volume 35, Issue 3
- 281-307 An ISM approach for lean implementation barriers in labour intensive Indian ceramic SMEs
by Jagdish Bhadu & Jaiprakash Bhamu & Dharmendra Singh & Kuldip Singh Sangwan - 308-331 The culture play, a key role in management consulting firms
by Renato Lopes Da Costa & Leandro Pereira & Álvaro Dias & Rui Gonçalves - 332-351 Enhancement of the efficiency of internal supply chain production system through process-to-process interaction
by Mohd Norzaimi Che Ani & Shahrul Kamaruddin & Ishak Abdul Azid - 352-382 Lean manufacturing practices for enhancing firm performance in medium enterprises: a case study from Indian context
by Sachin Saini & Doordarshi Singh - 383-414 Quality circles implementation in an Indian scientific equipments manufacturing company: a case study
by Shaman Gupta & Pankaj Chandna - 415-428 Entrepreneurship orientation in the handicraft industry in Bali, Indonesia using the triple helix concept
by Ni Luh Wayan Sayang Telagawathi & Made Setini & Ni Made Suci & Ni Nyoman Yulianthini & Daru Asih & Ni Made Satya Utami
2022, Volume 35, Issue 2
- 143-156 The external environment dynamics analysis towards competitive advantage and company performance: the case of manufacture industry in Indonesia
by S. Riyadi & M. Munizu - 157-170 Quality improvement with fault tree analysis and failure mode effect analysis - a case study in a chroming applicator
by Elia Oey & Evelyn Soenartio - 171-192 Inferiority feeling and conspicuous buying behaviour: analysing quality of life concerns among consumers in Mexico
by Rajagopal - 193-219 Analysing human and system related barriers of TQM in automobile industries using fuzzy DEMATEL approach
by Ram Nath Yadav & Devendra Kumar & Ajay Kumar Sharma & Naveen Virmani - 220-240 Enablers and barriers for adoption of lean system: a mix method approach
by Muhammad Zia-ur-Rehman & Muhammad Hashim & Hakeem-ur-Rehman & Shahzad Iqbal & Sajjad Ahmad Baig & Yusra Khalid & Ayesha Khan - 241-261 The relationship between innovation and kaizen culture among electrical and electronics manufacturing companies in Malaysia
by Siew Mui Kong & Rajendran Muthuveloo - 262-280 Investigating the impact of organisational cohesion on employees' productivity of Mashhad bus organisation, using the adaptive neuro fuzzy inference system
by Zahra Nikkhah-Farkhani & Alireza Khorakian & Shokoofe Loqmani-Devin & Mina Boustani-Rad
2022, Volume 35, Issue 1
- 1-16 Activity-based costing in the public sector and non-profit organisations: towards risk-based approach
by Bakhtiar Ostadi & Reza Zare - 17-39 Three-phase method to assess the logistics service using Six Sigma metrics, Hotelling's T-square control chart and a principal component capacity indicator
by Tomás José Fontalvo-Herrera & Roberto Herrera & Jesús Zambrano - 40-56 Multivariate statistical process monitoring and control of machining process using principal component-based Hotelling T 2 charts: a machine vision approach
by Ketaki Joshi & Bhushan Patil - 57-77 The role of servant leadership and work engagement in improving extra-role behaviour and teacher performance
by Yustinus Budi Hermanto & Veronika Agustini Srimulyani - 78-116 Design of experiments and Monte Carlo simulation-based prediction model for productivity improvement in printing industry
by Santosh B. Rane & Prathamesh R. Potdar & Nandkumar Mishra - 117-142 Process improvement using lean tools: a case from carpet manufacturing industry
by Bhavna Pandey & Vinod Yadav & Avanish Singh Chauhan & Ajay Rathore
2021, Volume 34, Issue 3
- 293-318 Effect of organisational culture on organisational performance - the case of security sector
by Leandro Pereira & André Rodrigues & Renato Lopes Da Costa & Rui Gonçalves & Luis Martins - 319-335 Evaluation method of the sigma level multidimensional capacity of the service dimensions in a call centre of a telephone company
by Orianna Fontalvo Echavez & Tomás José Fontalvo Herrera & Roberto Herrera - 336-349 Lean Six Sigma in food industry: a case study
by Harsimran Singh Sodhi - 350-362 Characteristic study contributing towards the productivity of manufacturing sector in India
by Harsimran Singh Sodhi - 363-378 Quality function deployment technique for banking the unbanked: a case study in Karnataka
by G.S. Vijaya & P. Divya Prabhu - 379-398 The workload measurement and comparison of bank tellers: a case from Indonesia
by Hotniar Siringoringo & E.S. Margianti & Qurrota Ayyun & Ikhwan Arbiyanto - 399-414 An evaluation of sustainability of Industry 4.0 aspects
by Harsimran Singh Sodhi - 415-444 Interpretive structural modelling to evaluate the key barriers inhibiting successful implementation of overall equipment effectiveness
by Sandeep Singh & Jaimal Singh Khamba & Davinder Singh
2021, Volume 34, Issue 2
- 135-157 Managing arrival variability in healthcare services: case of an out-patient department
by Piyush Gupta & Piyush Pranjal & Amit Sachan & Punam Prasad - 158-175 Resource allocation for implementing strategic quality management strategies in pharmaceutical industry in India: a case study
by Harjit Kaur & Sanjay Kaushik - 176-204 The mediating effect of business ethics in the relationship between total quality management and sustainable performance: perspective from 4- and 5-stars hotels
by Kit-Yeng Sin & Choon Ling Sim & Yi Jin Lim & Damien Lee & Joanne Shaza Janang - 205-230 Necessities of employee productivity in garment industries: challenges and effects of harassment, abuse and discrimination
by Mohammad Nurul Alam & A.K.M. Manirul Bahar & Manimekalai Jambulingam & M.D. Mahamudul Hassan - 231-240 Public service motivation and job performance: an exploratory study in Jordanian municipalities
by Sahem Nawafleh - 241-265 Process institutionalisation crowds out innovativeness? An empirical analysis on the relationships between ISO 9000 adoption and R%D expenditure
by L.M. Daphne Yiu & Hugo K.S. Lam & Andy C.L. Yeung - 266-277 Productivity analysis of education and research fields in universities of medical sciences: a case study of Iran
by Bahram Nabilou & Hassan Khorsandi & Ali Reza Chavshin & Aram Feizi & Hasan Yusefzadeh - 278-292 Determinants of the performance of insurance companies
by Abdelkader Mohamed Sghaier Derbali & Ali Lamouchi
2021, Volume 34, Issue 1
- 1-19 Process audit in a beverage industry - line efficiency and downtime analysis, a case study
by John Macarthur & Sumesh Narayan & Rajeshkannan Ananthanarayanan & Devi Rengamani Seenivasagam & Kamendra Narayan Swami - 20-32 E-government and citizen satisfaction in Jordan: EGOVSAT testing using SEM approach
by Sahem Nawafleh - 33-63 Psychometric instrument development of the sustainable balanced scorecard for the success of a new product development
by Zhengxiaoming Aminaimu & Yudi Fernando - 64-83 Special economic zones in India: establishment, challenges, and possibilities
by Devendra Singh Thakur - 84-101 Impact of input parameters variability on surface roughness and density on laser sintered AlSi10Mg specimens
by Ritesh Sharma & Sanjeev Kumar & Rajeev Kumar Saha - 102-122 Waste analysis framework for lean production: pilot study in a healthcare setting
by Zahra Akrami & Seyed-Hadi Mirghaderi & Ali Naghi Mosleh Shirazi - 123-133 Investigating the relationships between perceived organisational support, emotional labour strategies, emotional exhaustion, organisational commitment, and job performance
by Sayyed Mohsen Allameh
2021, Volume 33, Issue 4
- 435-449 A novel procedure to improve traditional EWMA control chart performance in detecting both small and large shifts
by Negin Torkamani & Zahra Jalilibal & Amirhossein Amiri - 450-470 Empirical investigation of supply disruption in plastic SMEs
by P. Raghuram & Dhianeshwar Jawahar - 471-492 Statistical thinking and techniques: use and benefits in manufacturing companies
by José Carlos De Toledo & Fabiane Letícia Lizarelli & Miguel Angel Aires Borrás & Manoel Fernando Martins - 493-516 Maximising availability of complex repairable systems and flexible selection of performance parameter using PSO
by Ajay Kumar - 517-541 Non-traditional optimisation approaches for economic design of X control chart
by Ramakant Sinha & Abhijeet Ganguly - 542-567 Mediation effects of information technology links with suppliers and information sharing with suppliers in the relationship of supply chain process integration and supply chain performance
by Huong Thi Xuan Phung & Anh Chi Phan & Ha Thu Nguyen & Yoshiki Matsui
2021, Volume 33, Issue 3
- 293-310 Analysing productivity and finding solutions to improve productivity at the GLS plant of a selected lamp manufacturing factory in Bangladesh
by Md Shafiqul Islam & Muhammad Abdus Samad & Pradip Sarkar & Taufiqur Rahman & Mohiuddin Ahmed - 311-335 Assessing the ideology of total quality management towards hotel sustainability performance: empirical evidence using structural equation modelling
by Kit Yeng Sin & Muhammad Shahar Jusoh & Abbas Mardani - 336-366 Inter-continental review for diffusion rate and internal-external benefits of ISO 9000 QMS
by Ahmet Demir - 367-383 Method to appraise financial and productivity indicators in small and medium enterprises in the tourist lodging sector of Cartagena-Colombia applying discriminant multivariate analysis
by José Morelos Gómez - 384-406 Knowledge integration mediate the influence of quality management practice on organisational performance
by Sri Wartini & Wisnu Untoro & Joko Suyono & Mugi Harsono - 407-419 Value engineering and cost of quality: an integrated framework
by Enas AbdAllah & Noha Mostafa & Mansour Abou Gamila & Hesham Elawady - 420-434 The influence of psychological factors on customers information search behaviour
by Seyed Fathollah Amiri Aghdaie & Ali Kazemi & Seyed Hesamaldin Mahdavinia
2021, Volume 33, Issue 2
- 157-179 Lean practices to improve the learning process and production document control: a case study
by Marcelo Albuquerque De Oliveira & Marcelo Silva Pereira & Rui M. Lima & Andréia Freitas Vieira - 180-197 Service quality dimensions and repurchase intentions in online shopper: an Indian experience
by Sunil Atulkar - 198-217 The relationships among overall service quality, customer satisfaction and customer loyalty in library services
by Tohid Kachwala & Dinesh Panchal & Aditya Bali - 218-233 Investigation of lean manufacturing factors for waste reduction in manufacturing SMEs
by Harsimran Singh Sodhi & Doordarshi Singh & Bikram Jit Singh - 234-252 Measuring profit efficiency of Colombian banks: a composite non-standard profit function approach
by Diego Restrepo-Tobón & Jim Sánchez-González - 253-270 Assessing and forecasting method of financial efficiency in a free industrial economic zone
by Tomás José Fontalvo-Herrera & Enrique Delahoz-Dominguez & Orianna Fontalvo-Echavez - 271-292 ISO 9001 quality management systems and organisational performance: a study of metal mechanical companies from Southern Brazil
by Leonardo Stertz Sfreddo & Guilherme Bergmann Borges Vieira & Gabriel Vidor & Roberto Birch Gonçalves & Cíntia Paese Giacomello
2021, Volume 33, Issue 1
- 1-20 Methodology of classification, forecast and prediction of healthcare providers accredited in high quality in Colombia
by Tomás Fontalvo-Herrera & Enrique Delahoz-Dominguez & Orianna Fontalvo - 21-45 Enhancing performance through total quality management in the pharmaceutical manufacturing industry of Pakistan
by Arsalan Najmi & Waqar Ahmed & Shahab Uddin & Suhaiza Zailani - 46-56 Emergence of ISO 9001:2015 standard and its linkage with world class manufacturing strategies
by M. Santhose & V. Senthil & S.R. Devadasan & K. Balakrishnan - 57-83 The relationship between the competency level and the efficiency of a project manager: self-perspective vs. subordinates' perspective
by Taghrid Suifan & A. Daraba'a & Lilana Sukkari & Salah Alhyari & Rateb J. Sweis - 84-126 Instruments to identify relevant quality management practices to productivity
by Bertha Viviana Ruales Guzmán & Oscar Fernando Castellanos Domínguez & Alessandro Brun - 127-156 A comparative study of quality management practices between Vietnamese and Japanese manufacturing plants
by Minh Hue Nguyen & Phan Chi Anh & Yoshiki Matsui
2021, Volume 32, Issue 4
- 413-439 CMMS software quality function deployment based on maintenance objectives: a framework for software selection process
by Hadi Balouei Jamkhaneh & Reza Shahin & Arash Shahin & Mohammad ArabYarmohammadi - 440-457 Measuring efficiency and effectiveness of workers' performance and information flow system in technical universities in Ghana
by Ruth Appiah & Shizhu Liu & Emmanuel Caesar Ayamba & Moping Fang - 458-501 Efficiencies in Islamic banking: a bibliometric and theoretical review
by Syed Alamdar Ali Shah & Raditya Sukmana & Bayu Arie Fianto - 502-519 Measuring business process maturity: is Hammer model validated in practice?
by Shiva Mohammadi & Nasser Motahari Farimani & Mohammad Mahdi Farahi - 520-535 The mediating role of customer satisfaction and its effect on service quality-customer loyalty link
by Mohd Sadiq & Mohd Adil - 536-556 Impact of Six Sigma critical success factors on productivity improvement through absorptive capacity in the manufacturing industry in Saudi Arabia
by Amer Al-Atiyat & Adedapo Oluwaseyi Ojo & Patrick Chin-Hooi Soh
2021, Volume 32, Issue 3
- 279-306 Developing a model of key managerial competencies using meta-synthesis approach
by Sajjad Balali Shahvari & Nour Mohammad Yaghoubi & Milad Vafadar - 307-326 Value stream mapping implementation: an operational view
by Changiz Valmohammadi & Ali-Asghar Dadashnejad - 327-343 An investigation into the impact of employee empowerment on organisational commitment: the case of Zajil International Telecom Company of Jordan
by Abdul Azeez Badir Alnidawi & A.S.H. Yousif & Khalid M. Hmdan - 344-368 Evaluating performance in the golf course industry using the PPP model
by Mohan Rao - 369-382 Multi-objective model for the location of distribution centres with cost evaluation, road access and insecurity
by Thalía Obredor-Baldovino & Katherinne Salas-Navarro & Luis López-Andrade & Rafael Ariza-Avendaño & Shib Sankar Sana - 383-411 Exemplary airline service quality is the way forward to secure passenger confidence in air travel - an empirical study in Malaysia
by M.V. Deepa & K. Jayaraman & Seethal Keloth
2021, Volume 32, Issue 2
- 147-178 On modelling the determinants of total factor productivity in the MENA region: a macro-micro firm-level evidence
by Nesreen Seleem & Chahir Zaki - 179-202 Effort estimation of web-based projects: a systematic review
by Dhiraj Kumar Goswami & Saurabh Bilgaiyan & Samaresh Mishra - 203-215 Total quality management and its effects on organisational performance: a study of PZ Cussons Plc. Lagos, Nigeria
by Jane C. Kalu & James N. Obi & Jane A. Ekeagbara & Titilope Odejobi & James E. Obiri & Anuoluwapo Oloruntoba & Adeola Kolawole & Bidemi C. Beckley - 216-245 Evaluation of quality cost in a multinational company located in Tangier, Morocco
by Mohamed Ben Ali & Dina Baghdadi Mazini & Insaf Ghailani & Said Barrijal - 246-264 Studying the conformity level of customer needs and organisation perception using a customer satisfaction index
by Nematollah Mohseni & Ahmadreza Shekarchizadeh & Arash Shahin - 265-277 Diagnosis framework for quality management system in blood banks: a Brazilian case study
by Vinícius G. De Lemos & Vítor Z. Bernardo & Matheus De S. Dall'Agnol & Leonardo P. Ruli & Andrew M. Bacelar & Ana C. Honda & César J.C.M. Da Costa & Mateus C. Gerolamo
2021, Volume 32, Issue 1
- 1-22 Co-deployment of quality standards: a systematic literature review
by Hind Dahar & Ounsa Roudies - 23-52 System dynamics model to improve productivity in manufacturing industries
by Raju Kamble & Lalit Wankhade - 53-71 Strategic planning of optimising productivity: a '5S under lean quality' approach
by Supriyo Roy & Kaushik Kumar & Biswajit Satpathy - 72-91 On bivariate control charts for the mean of autocorrelated process
by Vahideh Gorgin & Bahram Sadeghpour Gildeh & Majid Sarmad & Mohammad Amini - 92-108 Bayesian quantile regression and unsupervised learning methods to the US Army and Navy data
by Jong-Min Kim & Chuwen Li & Il Do Ha - 109-128 Case study: application of SMED in SIM card manufacturing company
by Sanchit Jain & Rahul O. Vaishya - 129-145 Quality and performance in small accounting firms
by Lars Kolvereid & Bjørn Willy Åmo
2020, Volume 31, Issue 4
- 445-460 Local brand franchise competition in the disruption era
by N.S. Subawa & N.W. Widhiasthini & N.P.I. Permatasari - 461-482 Firefly enabled agility assessment in manufacturing systems
by P.G. Saleeshya & R. Nithesh & K. Sanesh & Sai Krishna S - 483-507 Short-run univariate quality control approaches
by Koh Chin Kok & Chin Jeng Feng & Shahrul Kamaruddin - 508-526 Productivity growth in Indian telecommunications equipment industry
by Dipayan Datta Chaudhuri & Aashish Yadav - 527-546 Ripple effect of moral hazard: how does CSR misconduct impact firm performance in the dairy industry?
by Xiaohua Meng & Yunli Zhu & Meiling Zhong - 547-573 Information technology drivers of supply chain agility: implications for market performance
by Ayman Bahjat Abdallah & Haya Fawzi Ayoub - 574-592 Evaluating the influence of individuals' personality characteristics on the preference of choosing and buying goods with an emphasis on the moderating role of mental involvement
by Seyed Fathollah Amiri Aghdaie & Hamidreza Talaie & Paria Soltanpour - 593-604 Statistical analysis to predict the surface roughness in single point incremental forming of Cu67Zn33 alloy
by Manish Oraon
2020, Volume 31, Issue 3
- 295-318 Defining the weights of the EFQM excellence model criteria for different business sectors - a multicriteria approach
by Yannis Politis & Evangelos Grigoroudis - 319-348 The effect of total quality management practices on the performance of enterprise resource planning projects: the case of Jordan
by Rateb J. Sweis & Rawan Suleiman & Niveen M. AlSayyed & Taghrid Suifan - 349-368 Patient satisfaction in hospital emergency services: a perspective from Portugal
by Daniel Ferreira Polónia & Ana Alexandra Da Costa Dias & Rui Diogo Soares Dos Santos