Content
2024, Volume 41, Issue 4
- 435-460 The impact of CEOs' personality on socio-emotional wealth and competitiveness improvement of family-owned SMEs
by Verónica Janneth García-Ibarra & Asghar Afshar Jahanshahi - 461-483 Market knowledge impacts on performances through front end process: empirical evidence from manufacturing plants across countries
by Anh Ngoc Duong & Anh Chi Phan & Ryuichi Nakamoto & Ha Thu Nguyen & Yoshiki Matsui - 484-509 Phase-II monitoring of AR(1) auto-correlated simple linear profiles in multi-stage processes (case study: tyre production industry)
by Amir Golabzaei & Hamid Esmaili & Amirhossein Amiri - 510-528 Unlocking the full potential of nearshoring - a conceptual delivery model for proximity offshoring services
by Jorge Guedes & Leandro Pereira - 529-552 Multi criteria analysis of performance evaluation of launch vehicles in the space industry
by S. Mariappan & R. Suresh & R. Jeyapaul & T. Sakthi Nagaraj - 553-568 Return on investment for small businesses that obtain ISO 9001:2015 certification
by LeAnna Hyer & Herman Tang - 569-582 Adoption of business analytics and impact on financial reporting quality in Jordanian banks
by Awn Metlib Al Shbail & Mohannad Obeid Al Shbail
2024, Volume 41, Issue 3
- 289-336 Quality management implementation maturity assessment in the food industry: Glykas Quality Compass Assessment on ISO 22000
by Michail Glykas - 337-367 Study of inbound logistics supply chain of an automobile manufacturing company
by Soumyanath Chatterjee & R.P. Mohanty - 368-388 Perspective on services' quality using the SERVPERF
by Marcella Teixeira Gonzaga & Roberta Emilly Barbosa Fontes & Brenda Lohanny Passos Santos & Laerson Ribeiro Lima Filho & Denise Santos Ruzene & Cleiton Rodrigues de Vasconcelos & Daniel Pereira Silva - 389-417 Deployment of Lean Six Sigma framework with environmental considerations in SMEs: a case study
by Amr Dahab & Mohammad A. Younes & Soheir Backar - 418-434 Quality culture: a bibliometric review
by Genny Torcoroma Navarro Claro & Gloria Naranjo Africano
2024, Volume 41, Issue 2
- 141-158 Impact of efficient resource allocation on economics of a thermal power plant
by Sorabh Gupta - 159-176 Impact of endogenous demand on cost of quality in the automotive industry
by Klaus Emerschitz & Andreas Größler - 177-196 Indonesian and Malaysian consumer perspective toward COVID-19 vaccine products from China
by Sri Hartono & Mohamad Fazli Sabri & Dendi Anggi Gumilang & Rusitha Wijekoon - 197-235 Investigating the factors influencing e-banking service adoption during COVID-19 pandemic
by Razib Chandra Chanda & Ali Vafaei-Zadeh & Tofayel Ahmed & Khaled Nawaser - 236-261 The effect of corporate entrepreneurship on firm performance: evidence from lubricant distributor firms in Indonesia
by I. Wahyudi & A.I. Suroso & B. Arifin & M.S. Rusli & R. Syarief - 262-288 An interpretive structural modelling approach to analyse the inhibitors of Lean Six Sigma in small and medium enterprises of India
by Tharun Thomas & P.G. Saleeshya
2024, Volume 41, Issue 1
- 1-31 Determinants for labour productivity improvement in hotel service: empirical evidence from Vietnam
by Huy Khanh Nguyen & Anh Chi Phan - 32-48 The impact of fasting on workplace productivity and wellbeing: a review of fasting in Ramadan
by Wael Sharafeddine & Randa Diab-Bahman & Abrar Al-Enzi - 49-65 Improving productivity in SMEs by the implementation of Six Sigma: human resource management implications
by Franca Cantoni & Roberta Virtuani - 66-88 Improving warehouse capacity, productivity and sustainability
by Yudi Fernando & Muhammad Adib & Ika Sari Wahyuni-TD & Yousif Abdelbagi Abdalla - 89-109 Developing a multi-period production system for efficiency analysis based on DEA-R
by Mahsa Torkavannejad & Behrouz Daneshian & Ghasem Tohidi & Mahnaz Maghbouli & Farzin Modarres Khiyabani - 110-127 From scientific research to industrial application: a Lean Six Sigma system for improving the bill of materials of the packaging process
by Georgios Chatzistelios & Evripidis P. Kechagias & Georgios A. Papadopoulos & Sotiris P. Gayialis - 128-139 Supply chain disruption at the US ports: an assessment of underpinnings using the fishbone approach
by Ajay K. Aggarwal & Dinesh S. Davè & Varinder M. Sharma
2023, Volume 40, Issue 3
- 295-307 The role of barriers to TQM success: a case study of Deming awarded industry
by Ankesh Mittal & Pardeep Gupta & Vimal Kumar & Pratima Verma - 308-339 Evaluation of airline catering supply chain practice effectiveness using fuzzy logic
by Dhaarsan Rajaratnam & Funlade Sunmola - 340-363 Delineating a trajectory for progressive SMEs towards a sustainable future: a cluster-based approach
by Priyanka Kapoor & Shobhit Goel & Nidhi Nagar - 364-382 Identifying and evaluating barriers for healthcare waste management: an integrated approach
by Abhishek Raj & Cherian Samuel - 383-405 Evaluating MFCA-based system framework for performance improvement in ceramic tile manufacturing industry
by Harshad D. Santoki & Ghanshyam D. Acharya & Shailee G. Acharya - 406-428 Benefits of the changes of ISO9001:2015 on organisational performance
by Sara Ouchama & Dakkak Badr & El Hassan Irhirane
2023, Volume 40, Issue 2
- 149-170 The micro-foundations of sustainable entrepreneurship: the role of individuals' pro-social identity and organisational pro-social identity
by Asghar Afshar Jahanshahi & Amitab Bhattacharjee & Mohammad Rashed Hasan Polas - 171-196 Fuzzy inference system for a bilevel quality assessment optimisation model
by Georgii Pipiay & Liudmila Chernenkaya & Vladimir Mager - 197-217 Application of MCDM tool for analysis of factors influencing integration of Industry 4.0 with agile manufacturing
by M. Sunantha & Akanksha & Samiksha Meshram & S. Vinodh - 218-242 Lean in the food sector: strategy to implement lean tools in micro and small enterprises in Quito, Ecuador
by Kenya Cristina Velasco-Tapia & Sonia Valeria Avilés-Sacoto - 243-270 Knowledge-sharing's facilitating role: innovative performance and total quality management
by Rawa Hijazi - 271-294 Development of a hierarchical model for significant barriers in grinding technology using an integrated AHP-TISM approach
by Kamal Kishore & Manoj Kumar Sinha
2023, Volume 40, Issue 1
- 1-27 Ranking the performance of public sector banks using fuzzy AHP and fuzzy TOPSIS in balanced scorecard framework: an evidence from India
by Deergha Sharma & Pawan Kumar - 28-54 The driver factors of CSR web-based disclosure: a cross country study and evidence from Jordan and Saudi Arabia
by Husam Ananzeh & Merwiey Alaqrabawi & Qutaiba Adeeb Odat & Hashem Alshurafat & Mohannad Obeid Al Shbail - 55-79 Convergence of quality and productivity in start-up enterprises: analysis of divergent value perspectives
by Rajagopal & Ananya Rajagopal - 80-101 Window analysis and SBM for assessing efficiency of mixing processes in a pharmaceutical industry
by Abbas Al-Refaie - 102-119 The application of quality control circle to improve the PQCDSM quality parameters: a case study
by Ankesh Mittal & Pardeep Gupta & Vimal Kumar & Christopher Chun Ki Chan - 120-147 Processing of turkey breast and the implications of lean philosophy
by Fernanda S. Bianchet & Luiz H. Maisonnett & Micheli Zanetti & Everton R. Breitenbach & Francisco R.S. Machado Junior & Josiane M.M. de Mello & Marcelo F. Costella & Francieli Dalcanton
2023, Volume 39, Issue 4
- 431-463 Six sigma-oriented methodology for multivariate capability analysis to measure service quality in virtual education environments
by Rister Barreto & Roberto Herrera - 464-489 Drivers of service productivity in the hospitality industry: a customer perspective
by Ha Thu Nguyen & Anh Thi Tu Le & Truong Trong Hoang - 490-511 The effect of green innovation on sustainable performance in SMEs: the mediating role of strategic learning
by Khaled Nawaser & Mohammad Hakkak & Mohammad Amin Aeiny & Ali Vafaei-Zadeh & Haniruzila Hanifah - 512-535 Identifying and improving customer preferences of frozen tuna for the export market
by Elia Oey & Pande Putu Maharani Puspitasari & Fransiska Fransiska & Johanes Ronaldy Polla - 536-553 Business sustainability for small coffee shops: the role of leader and quality
by Mukhamad Najib & Farah Fahma - 554-566 Quality management: history, evolution and aspects
by Angélica Luize Cardoso Ferreira & Isadora Alves Lustosa & Ana Carolina Kogawa
2023, Volume 39, Issue 3
- 287-301 Efficiency evaluation of cooperatives and wine industries: a study in Southern Brazil
by Guilherme Bergmann Borges Vieira & Carlos Honorato Schuch Santos & Gabriel Vidor & Roberto Birch Gonçalves & Cíntia Paese Giacomello - 302-329 Quality management system framework for construction companies in the Kingdom of Saudi Arabia
by Bambang Trigunarsyah & Ammar Moohialdin & Muhammad Saiful Islam - 330-361 A DMAIC approach for warehouse storage and order picking process improvement
by Sharfuddin Ahmed Khan & Dalya Mufleh Al-Rawi & Muhammad Shujaat Mubarik - 362-386 Presenting a multi-objective intelligent dynamic model of preventive maintenance using data mining
by Seyyed Shahram Fatemi & Mehrdad Javadi & Amir Azizi & Esmaeil Najafi - 387-408 Gap analysis based on TQM criteria using BWM-IPA hybrid method: a case study
by Saeid Sadeghi Darvazeh & Maghsoud Amiri & Farzaneh Mansouri Musolu & Masoomeh Sadeghi & Yaser Goldust & Sara Moslemi - 409-429 Project management ethics and corporate reputation: the mediating role of employee satisfaction
by Najm A. Najm & Mohammad S. Alhmeidiyeen & Naser A. Abuyassin & Jasser A. Al-Nasour
2023, Volume 39, Issue 2
- 137-170 Barriers to business growth in pharmaceutical SMEs - a sustainable perspective
by Gyanabrata Lahkar & Harishankar Baiju & Divyansh Marwaha & Naveen Anand Daniel - 171-196 Deployment of Lean Six Sigma DMAIC methodology to improve productivity of a can manufacturing industry
by Mohammad Shamsuzzaman & Nadin AlHerimi & Salah Haridy & Ahm Shamsuzzoha & Farah Abumadi & Rasha Al Jabban & Haya Rami & Joumana Asem - 197-221 The role of organisational learning, entrepreneurship and innovation towards firm performance
by Álvaro Dias & Michelle Gayo & Leandro Pereira & Renato Lopes da Costa & Rui Gonçalves - 222-256 The relationship between street food attributes, tourist attitude and satisfaction towards revisit intention: empirical evidence from Bangladesh
by Mohammad Rashed Hasan Polas & Asghar Afshar Jahanshahi & Mosab I. Tabash - 257-286 Root cause analysis using extended cause-effect chain analysis plus method for cleanroom relative humidity problem in the semiconductor industry
by Sri Rahayu Salehan & Rosmaini Ahmad
2023, Volume 39, Issue 1
- 1-19 Productivity improvement through the development of sustainability metrics in wire manufacturing industry
by Vinay Venugopal & P.G. Saleeshya - 20-41 Optimising the costs of quality combination in the product life cycle by Taguchi design of experiments
by Nassibeh Janatyan & Arash Shahin & Mahya Khodaparastan - 42-65 Digitalisation and firm performance: evidence from Tunisian SMEs
by Rihab Bellakhal & Rim Mouelhi - 66-96 The effectiveness of quality management system ISO 9001:2015 in Saudi Arabia
by Sohaib Warsi & Hemaid Alsulami & Abdulaziz S. Alkabaa - 97-119 Towards sustainability in SMEs post recovery from COVID-19 crisis: the influence of intellectual capital and cost strategy
by Zaid Jaradat & Omran Ahmad Al-Ibbini & Mohannad Obeid Al Shbail & Ahmad Adel Jamil - 120-136 Improving the quality of strategic human resource development: an integrative model for developing countries
by Niveen M. Alsayyed & Rateb J. Sweis & Taghrid Suifan
2023, Volume 38, Issue 4
- 435-463 The role of Yamazumi chart in lean standardisation: modelling and analysis using performance loss function
by Chi On Chan & Henry Lau & Youqing Fan - 464-481 The effectiveness of lean management applying process: case study on Jordan Electricity Distribution Company
by Osama Khaled Alkhlaifat & László Koloszár - 482-493 The efficiency of hospitals before and after the implementation of health system reform plan: a case study of Iran
by Bahram Nabilou & Alireza Ghorbani & Siamak Aghlmand & Parviz Salem Safi & Hasan Yusefzadeh - 494-517 Empirical survey on key technologies and enabling factors for Industry 4.0 innovation in the manufacturing sector
by Dheeraj Nimawat & B.D. Gidwani - 518-544 Absenteeism among nurses: costs, working conditions, and related factors
by Emad Adel Shdaifat & Main Naser Alolayyan & Ahrjaynes Balanag Rosario & Najla Mohd Al-Ansari - 545-562 Comparison of the use of ICT resources of ISO 9001 certified SMEs and non-certified SMEs in Hungary
by Roland Schmuck
2023, Volume 38, Issue 3
- 285-311 Comparing two ways of integrating fuzzy Kano and importance performance analysis – with a case study in a beauty clinic
by Elia Oey & Grisella Librianne & Elvira Elvira & Damar Aji Irawan - 312-331 Assessing technology banking service providers using fuzzy MCDM approach
by Rajiv Sindwani - 332-360 Planned preventive maintenance effects on overall equipment effectiveness: a case study in Malaysian industry
by Amjad Khalili & Md Yusof Ismail & Muhammad Arif Ruzman - 361-387 Identification of learning organisation key elements leading to successful implementation of Six Sigma: an empirical study
by Anthony Bagherian & Mark Gershon & Vikas Swarnakar - 388-412 Development and validation of an equipment cost efficiency framework for integrating financial and operational performance assessment in manufacturing: a case study
by Chen Fung Liew & Joshua Prakash & Kok Seng Ong - 413-434 Factors influencing the implementation of ISO 9001:2015 in the cement industry in South Africa
by Thebe G.Z. Ngwekazi & Bheki B.S. Makhanya & Hannelie Nel
2023, Volume 38, Issue 2
- 143-165 A PERT model based on the Dampster and Shafer's theory of evidence – application to product development
by Francesco Lolli & Antonio Maria Coruzzolo & Matteo Zironi - 166-192 Analysis of dynamics and opportunity cost of SME operations
by Virupaxi Bagodi & Deepankar Sinha - 193-210 Work-from-home during pandemic of COVID-19: an investigation study on managers in Indonesia
by Elkana Timotius - 211-242 Application of Six Sigma tools in footwear industry: an emerging economy case
by Tamzed Ahmed & Rahela Begum & Sayem Ahmed - 243-269 Determinants of employee performance in tourism industry – mediating role of engagement and meaningfulness
by Anh Chi Phan & Anh Thi Tu Le & Ha Thu Nguyen & Hoang Nguyen - 270-284 Estimation of critical success factors of Lean Six Sigma for scrap reduction and quality improvement in manufacturing SMEs
by Harsimran Singh Sodhi
2023, Volume 38, Issue 1
- 1-25 Exploring the interrelationships between green manufacturing practices and Malaysian green sustainable performance
by Amjad Khalili & Md Yusof Ismail & Siti Norhafiza Abdulrazak - 26-52 Smart systems to mitigate failure of strategic alliances
by Sara Las Cunha & Renato Lopes da Costa & Rui Gonçalves & Leandro Pereira & Álvaro Dias - 53-72 Economic development of housing infrastructure of regions based on formation of building materials cluster
by Bayan Zhabytay & Nurlan Dosmaganbetov & Gulmira Kabdullina & Ziyat Kozhakhmetov & Ainur Yessenbayeva & Tolendi Ashimbayev - 73-97 Impact of HRM practices on employee productivity in times of COVID-19 pandemic
by Prachi Jain Aggarwal & Nitya Khurana & Shefali - 98-122 Model for estimating productivity for the manufacture of aluminium formworks used for the construction of housing with the concrete wall constructive method
by Ricardo Chagas Tolentino & Miguel Luiz Ribeiro Ferreira - 123-141 The use of social media in product marketing activities of micro, small and medium enterprises
by Ike Junita Triwardhani & Alhamuddin & Rabiatul Adwiyah & Raditya Pratama Putra
2022, Volume 37, Issue 4
- 435-453 Applicability of the balanced scorecard in higher education institutions: evidence from Jordan
by Mohammad Al-Dahiyat & Mohammad Altarawneh & Ismail Altkryty & Abd El-Majeed Majali - 454-467 The scope of the total quality management applications of the personnel according to Pareto chart in private hospitals in Abu Dhabi
by Marwa Hussein Al-Subehat - 468-480 QM light, a proposed model for quality management in SMEs. Part 1: developing the model
by Carolien Zegers & Alaa Garad - 481-495 Technical efficiency estimation and team performance: implications from the professional basketball leagues in Thailand
by Sanpat Srisuphan & Piriya Pholphirul - 496-510 A heuristic approach to change point estimation in a non-parametric processes parameter
by Amirreza Omidi & Reza Kamranrad & Ehsan Mardan - 511-530 Application of total quality management to improve the quality of battery in India
by Tarak Kumar Sahoo & Priyabrata Mohapatra - 531-558 Performance of schools in Australia: evidence from Malmquist indices
by Duong Hoai An - 559-577 Text mining, clustering, and forecasting horizons ahead in the field of quality and productivity
by Mohsen Shojaee & Din Mohammad Imani & Samrad Jafarian-Namin & Abdorrahman Haeri
2022, Volume 37, Issue 3
- 305-322 Identifying service performance gap: a hospitality management perspective
by Praveen Dhiman & Sangeeta Arora - 323-343 A strategic assessment of the twenty-tens barriers preventing the optimal implementation of lean management in the Lebanese construction industry
by Mira Thoumy & Atef Harb & Claudette El-Hajj - 344-360 Identifying customer perceived value components and their impact on customer satisfaction using big data analytics
by Seyed Fathollah Amiri Aghdaie & Sayed Mohsen Mousavi - 361-383 A comprehensive review of the national quality infrastructure framework
by Mesfin Demissie & Birhanu Beshah & Frank Ebinger - 384-404 A comparative analysis of experts' judgment methods for patient safety implementation - FMEA and fuzzy AHP
by Seyedehfatemeh Golrizgashti & Mehrdad Keshmiri & Noshad Nazabadi - 405-421 Modelling the enablers of quality management practices using ISM
by H. Mahesh Prabhu & Samhit Nayak & Sriram Pai & Pranith Prabhakar & B. Gowrava Shenoy - 422-434 Impact of healthcare service quality on patient satisfaction and loyalty in a Jordanian private hospital
by Marwan Khaleel & Shiva Ilkhanizadeh & Huthaifah Khrais
2022, Volume 37, Issue 2
- 143-159 International consensus on data and information quality for better quality decision-making in higher education institutions
by Faisal Syafar & Halimah Husain & Edy Sabara - 160-179 An empirical study on the predictors of long-term orientation in interfirm channel relationships: fast moving consumer goods distributors' perspective
by Swati Bhatnagar & Rajan Yadav - 180-215 Cycle time reduction in multi-cavity injection mould through mould flow analysis and runner modification
by S. Jagadeesan & V. Umasankar - 216-225 Competence in quality of pharmaceuticals by quality benchmarking: a conceptual discussion
by R. Narayana Charyulu & V. Anoop Narayanan & D.S. Sandeep & N.R. Anupriya - 226-245 Quality mining: a new approach for managing service quality
by Behnam Khamoushpour & Abbas Sheikh Aboumasoudi & Arash Shahin & Shakiba Khademolqorani - 246-259 Tableau de bord and balanced scorecard: knowledge dissemination in the hotel industry
by Maria João Cardoso Vieira Machado & Catarina Rosa Nunes - 260-283 Evaluating the impact of Industry 4.0 technologies on medical devices manufacturing firm's operations during COVID-19
by Sanjiv Narula & Surya Prakash & Harish Puppala & Maheswar Dwivedy & Vishal Talwar & Rajinder Singh - 284-304 Approaching the impact of organisational culture on quality management practices using the competing values framework: the case study of Dubai government organisations
by Maitha Buhumaid
2022, Volume 37, Issue 1
- 1-19 Improving organisational performance through TQM in an Indian manufacturing industry: an empirical study
by Pardeep Gupta & Niharika Gupta - 20-35 Continuous improvement practice and the stages of service operations competitiveness: a hospital case study
by André L. Teixeira & Dário H. Alliprandini & Claudia A. De Mattos - 36-55 Green-lean operations evaluation framework: a case from Iranian automotive industry
by Shabnam Ojani & Soroush Avakh Darestani - 56-78 Factors inducing productivity: a qualitative and quantitative view of Portuguese companies
by Daniel Correia & Pedro Reis & Pedro Pinto - 79-98 Analysing the effect of country of origin on customer perception of product quality in foreign car exhibitions in Iran
by Hadi Rezaei & Azarnoush Ansari - 99-118 Service quality and public satisfaction with Indonesia's tax amnesty program
by Irfan Nurhadian & Khoirunurrofik Khoirunurrofik - 119-142 Integration of financial performance measure with overall equipment effectiveness for assessing operational performance: a structured literature review
by Chen Fung Liew & Joshua Prakash & Kok Seng Ong
2022, Volume 36, Issue 4
- 459-477 An analytical approach of feta-cheese production line based on overall equipment effectiveness
by Panagiotis Tsarouhas & Theodoros Varzakas - 478-501 The challenge of Six Sigma DMAIC project integration in a Tunisian manufacturing company: case study
by Kaouthar Lamine - 502-517 Bayesian modified group chain sampling plan for binomial distribution using beta prior through quality region
by Waqar Hafeez & Nazrina Aziz - 518-552 Designing chicken feeder aids using Kano-ergonomic function deployment in West Sumatra small and medium sized enterprise
by Nilda Tri Putri & Nabila Humaida & Hilma Raimona Zadry & Maria Endo Mahata & Elita Amrina - 553-568 Analysis on employees' perception towards ERP implementation and its impact in different organisation
by Sushree Sangita Ray & Somabhusana Janakiballav Mishra & Subhashree Dash - 569-588 Ensuring quality in higher education institutions: going beyond quality assurance system
by Albert Justice Kwarteng - 589-603 Bolstering measures for adopting lean construction in the South African construction industry
by Matthew Ikuabe & Clinton Aigbavboa & Douglas Aghimien & Pretty Ramaru
2022, Volume 36, Issue 3
- 313-332 Improving the productivity and sustainability of a conglomerate process in a manufacturing industry - a case study
by Nikhil Nandakumar & P.G. Saleeshya - 333-352 Quality management system and ISO 9001:2015: a comparison between enterprises certified and do not certify - evidence from small enterprises in an emergent country
by Haroldo Macedo Fontoura & Lucas Schmidt Goecks & Bruna Strapazzon Do Couto & André Luis Korzenowski - 353-381 Critical success factors of total quality management practices using Pareto analysis
by Kashif Ali & Satirenjit Kaur Johl - 382-402 Performance evaluation of insurance sector using balanced scorecard and hybrid BWM-TOPSIS: evidence from Iran
by Sahar Rahmati & Soroush Avakh Darestani - 403-416 A case study on the service quality perception in a university mall: customers' perspective
by Ammar Moohialdin & Muhammad Saiful Islam - 417-438 Design of self-starting multivariate control chart for monitoring patients suspected to bone marrow metastasis
by Mahmood Shahrabi & Amirhossein Amiri & Hamidreza Saligheh Rad & Sedigheh Ghofrani - 439-458 Integration of simulation modelling and lean management to improve patient flow at outpatient clinics
by Ahmed Shaban & George Ayad & Neamat Gamal Saleh Ahmed
2022, Volume 36, Issue 2
- 169-186 An empirical investigation into the impact of product quality dimensions on improving the order-winners and customer satisfaction
by Haitham M. Alzoubi & Gouher Ahmed & Muhammad Alshurideh - 187-207 Airline dynamic price prediction using machine learning
by Kushal Kumar Ruia & Utkarsh Daga & Aditya Tripathi & Maruf Nissar Rahman & Saurabh Bilgaiyan - 208-241 Developing strategies to prioritise and mitigate the risks occurring in project management practices for an agile organisation - a perspective of Industry 4.0 technologies
by Santosh B. Rane & Yahya Abdul Majid Narvel - 242-264 Navigating recruitment paradox towards human resource productivity through ambidexterity
by Mohammad Ali Mahbod & Arash Shahin & Ali Nasr Isfahani - 265-292 Insights into customer online reviews of service quality in hotels: evidence from Vietnam
by Ha Thu Nguyen & Anh Thi Tu Le & Hoang Nguyen & Phong Thai Le - 293-311 Development and validation of instrument for service quality of TQM educational institutions: external customers' perspective
by Albert Justice Kwarteng
2022, Volume 36, Issue 1
- 1-26 Toward a sustainable social healthcare enterprise development model
by Nuttasorn Ketprapakorn & Sooksan Kantabutra - 27-45 Technological development and mitigation of environmental impact through ISO 14000: a review
by Alejandro Barragán-Ocaña & Paz Silva-Borjas & Katya Amparo Luna-López & María Del Pilar Longar-Blanco - 46-65 Representative bias and investment decision: the moderating role of accounting disclosure. An empirical study using structural equation modelling approach
by Jafer Alsawalhah - 66-92 Measuring level of performance of public transport sector: a case of India
by Abhinandan Khajuria & Supran Kumar Sharma & Dalip Raina - 93-109 Determinants of sustainable growth in Indian banking industry: an ISM approach
by Nikhil Dogra & Mohd Adil - 110-126 European banking groups' efficiency in a decade: an empirical investigation on the determinants
by Francesca Pampurini & Anna Grazia Quaranta - 127-149 Modelling the critical factors to control the warpage defect in a housing unit in a braking system using the analytic hierarchy process
by V. Sivabharathi & Roshni Pradhan & K. Mathiyazhagan & A. Senthil Kumar - 150-168 Application of heuristics for packing problems to optimise throughput time in fixed position assembly islands
by Thomas Henke & Jochen Deuse
2022, Volume 35, Issue 4
- 429-446 Smart services' quality scale
by Riham Adel - 447-472 Study on university research performance based on systems theory: systematic literature review
by Adhi Indra Hermanu & Mery Citra Sondari & Muhammad Dimyati & Diana Sari - 473-493 A hybrid decision making framework based on fuzzy PIPRECIA-fuzzy EDAS for failure mode and effects analysis
by Rajesh Attri & Akanksha Mishra - 494-516 Design and validity of a holistic scale for service-quality self-assessments: a case study in service companies
by Jasmin Herrera-de-la-Barrera & Claudio Romano Narvaez-Zuñiga & Maria Auxiliadora Iglesias-Navas & Alexander Pulido-Rojano - 517-542 The influence of rewards and the organisational environment on employee retention
by Álvaro Dias & Sara Barros & Leandro Pereira & Renato Lopes Da Costa & Rui Gonçalves - 543-575 National culture, trust, social networking and knowledge sharing within a knowledge-intensive sector: a mediation analysis
by Jumana Ziad Al Zoubi & Samer Eid Dahiyat & Ahmad M. Obeidat & Naser A. Aboyassin - 576-598 The role of equity in the relationship between job evaluation and employee performance in Jordan Industrial Estates
by Mohamed Mahmoud Khtatbeh & Anuar Shah Bali Mahomed & Suhaimi Bin Ab Rahman & Rosmah Mohamed
2022, Volume 35, Issue 3
- 281-307 An ISM approach for lean implementation barriers in labour intensive Indian ceramic SMEs
by Jagdish Bhadu & Jaiprakash Bhamu & Dharmendra Singh & Kuldip Singh Sangwan - 308-331 The culture play, a key role in management consulting firms
by Renato Lopes Da Costa & Leandro Pereira & Álvaro Dias & Rui Gonçalves - 332-351 Enhancement of the efficiency of internal supply chain production system through process-to-process interaction
by Mohd Norzaimi Che Ani & Shahrul Kamaruddin & Ishak Abdul Azid - 352-382 Lean manufacturing practices for enhancing firm performance in medium enterprises: a case study from Indian context
by Sachin Saini & Doordarshi Singh - 383-414 Quality circles implementation in an Indian scientific equipments manufacturing company: a case study
by Shaman Gupta & Pankaj Chandna - 415-428 Entrepreneurship orientation in the handicraft industry in Bali, Indonesia using the triple helix concept
by Ni Luh Wayan Sayang Telagawathi & Made Setini & Ni Made Suci & Ni Nyoman Yulianthini & Daru Asih & Ni Made Satya Utami
2022, Volume 35, Issue 2
- 143-156 The external environment dynamics analysis towards competitive advantage and company performance: the case of manufacture industry in Indonesia
by S. Riyadi & M. Munizu - 157-170 Quality improvement with fault tree analysis and failure mode effect analysis - a case study in a chroming applicator
by Elia Oey & Evelyn Soenartio - 171-192 Inferiority feeling and conspicuous buying behaviour: analysing quality of life concerns among consumers in Mexico
by Rajagopal - 193-219 Analysing human and system related barriers of TQM in automobile industries using fuzzy DEMATEL approach
by Ram Nath Yadav & Devendra Kumar & Ajay Kumar Sharma & Naveen Virmani - 220-240 Enablers and barriers for adoption of lean system: a mix method approach
by Muhammad Zia-ur-Rehman & Muhammad Hashim & Hakeem-ur-Rehman & Shahzad Iqbal & Sajjad Ahmad Baig & Yusra Khalid & Ayesha Khan - 241-261 The relationship between innovation and kaizen culture among electrical and electronics manufacturing companies in Malaysia
by Siew Mui Kong & Rajendran Muthuveloo - 262-280 Investigating the impact of organisational cohesion on employees' productivity of Mashhad bus organisation, using the adaptive neuro fuzzy inference system
by Zahra Nikkhah-Farkhani & Alireza Khorakian & Shokoofe Loqmani-Devin & Mina Boustani-Rad
2022, Volume 35, Issue 1
- 1-16 Activity-based costing in the public sector and non-profit organisations: towards risk-based approach
by Bakhtiar Ostadi & Reza Zare - 17-39 Three-phase method to assess the logistics service using Six Sigma metrics, Hotelling's T-square control chart and a principal component capacity indicator
by Tomás José Fontalvo-Herrera & Roberto Herrera & Jesús Zambrano - 40-56 Multivariate statistical process monitoring and control of machining process using principal component-based Hotelling T 2 charts: a machine vision approach
by Ketaki Joshi & Bhushan Patil - 57-77 The role of servant leadership and work engagement in improving extra-role behaviour and teacher performance
by Yustinus Budi Hermanto & Veronika Agustini Srimulyani - 78-116 Design of experiments and Monte Carlo simulation-based prediction model for productivity improvement in printing industry
by Santosh B. Rane & Prathamesh R. Potdar & Nandkumar Mishra - 117-142 Process improvement using lean tools: a case from carpet manufacturing industry
by Bhavna Pandey & Vinod Yadav & Avanish Singh Chauhan & Ajay Rathore
2021, Volume 34, Issue 3
- 293-318 Effect of organisational culture on organisational performance - the case of security sector
by Leandro Pereira & André Rodrigues & Renato Lopes Da Costa & Rui Gonçalves & Luis Martins - 319-335 Evaluation method of the sigma level multidimensional capacity of the service dimensions in a call centre of a telephone company
by Orianna Fontalvo Echavez & Tomás José Fontalvo Herrera & Roberto Herrera - 336-349 Lean Six Sigma in food industry: a case study
by Harsimran Singh Sodhi - 350-362 Characteristic study contributing towards the productivity of manufacturing sector in India
by Harsimran Singh Sodhi - 363-378 Quality function deployment technique for banking the unbanked: a case study in Karnataka
by G.S. Vijaya & P. Divya Prabhu - 379-398 The workload measurement and comparison of bank tellers: a case from Indonesia
by Hotniar Siringoringo & E.S. Margianti & Qurrota Ayyun & Ikhwan Arbiyanto - 399-414 An evaluation of sustainability of Industry 4.0 aspects
by Harsimran Singh Sodhi - 415-444 Interpretive structural modelling to evaluate the key barriers inhibiting successful implementation of overall equipment effectiveness
by Sandeep Singh & Jaimal Singh Khamba & Davinder Singh
2021, Volume 34, Issue 2
- 135-157 Managing arrival variability in healthcare services: case of an out-patient department
by Piyush Gupta & Piyush Pranjal & Amit Sachan & Punam Prasad - 158-175 Resource allocation for implementing strategic quality management strategies in pharmaceutical industry in India: a case study
by Harjit Kaur & Sanjay Kaushik - 176-204 The mediating effect of business ethics in the relationship between total quality management and sustainable performance: perspective from 4- and 5-stars hotels
by Kit-Yeng Sin & Choon Ling Sim & Yi Jin Lim & Damien Lee & Joanne Shaza Janang - 205-230 Necessities of employee productivity in garment industries: challenges and effects of harassment, abuse and discrimination
by Mohammad Nurul Alam & A.K.M. Manirul Bahar & Manimekalai Jambulingam & M.D. Mahamudul Hassan - 231-240 Public service motivation and job performance: an exploratory study in Jordanian municipalities
by Sahem Nawafleh - 241-265 Process institutionalisation crowds out innovativeness? An empirical analysis on the relationships between ISO 9000 adoption and R%D expenditure
by L.M. Daphne Yiu & Hugo K.S. Lam & Andy C.L. Yeung - 266-277 Productivity analysis of education and research fields in universities of medical sciences: a case study of Iran
by Bahram Nabilou & Hassan Khorsandi & Ali Reza Chavshin & Aram Feizi & Hasan Yusefzadeh - 278-292 Determinants of the performance of insurance companies
by Abdelkader Mohamed Sghaier Derbali & Ali Lamouchi
2021, Volume 34, Issue 1
- 1-19 Process audit in a beverage industry - line efficiency and downtime analysis, a case study
by John Macarthur & Sumesh Narayan & Rajeshkannan Ananthanarayanan & Devi Rengamani Seenivasagam & Kamendra Narayan Swami - 20-32 E-government and citizen satisfaction in Jordan: EGOVSAT testing using SEM approach
by Sahem Nawafleh - 33-63 Psychometric instrument development of the sustainable balanced scorecard for the success of a new product development
by Zhengxiaoming Aminaimu & Yudi Fernando - 64-83 Special economic zones in India: establishment, challenges, and possibilities
by Devendra Singh Thakur - 84-101 Impact of input parameters variability on surface roughness and density on laser sintered AlSi10Mg specimens
by Ritesh Sharma & Sanjeev Kumar & Rajeev Kumar Saha - 102-122 Waste analysis framework for lean production: pilot study in a healthcare setting
by Zahra Akrami & Seyed-Hadi Mirghaderi & Ali Naghi Mosleh Shirazi - 123-133 Investigating the relationships between perceived organisational support, emotional labour strategies, emotional exhaustion, organisational commitment, and job performance
by Sayyed Mohsen Allameh
2021, Volume 33, Issue 4
- 435-449 A novel procedure to improve traditional EWMA control chart performance in detecting both small and large shifts
by Negin Torkamani & Zahra Jalilibal & Amirhossein Amiri - 450-470 Empirical investigation of supply disruption in plastic SMEs
by P. Raghuram & Dhianeshwar Jawahar