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Return on investment for small businesses that obtain ISO 9001:2015 certification

Author

Listed:
  • LeAnna Hyer
  • Herman Tang

Abstract

ISO 9001:2015 is an internationally recognised standard for identifying a quality managed manufacturing system. Many registrars state one can expect to have better efficiency and less waste and scrap when one uses an ISO 9001:2015-certified system. However, they do not specify what gains a company would see to their bottom line. This research examines the return on investment for acquiring a third-party, quality management system, with special attention given to the case of small businesses that do not have a specified budget to procure and maintain certification.

Suggested Citation

  • LeAnna Hyer & Herman Tang, 2024. "Return on investment for small businesses that obtain ISO 9001:2015 certification," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 41(4), pages 553-568.
    • Handle: RePEc:ids:ijpqma:v:41:y:2024:i:4:p:553-568
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