Clinician resources participation role in standard compliance and service quality performance of teaching hospital Indonesia: PLS-SEM based investigation

Teaching hospitals face the dual challenge of maintaining quality service for patients and clinical students, with clinician resources playing a crucial role. This study explores clinician resource participation in Indonesian teaching hospitals, adhering to national accreditation and global teaching hospital standards set by the Joint Commission International. Using a quantitative approach with online surveys, 196 clinical professional students were purposively sampled as the population. Structural equation modelling-partial least square (SEM-PLS) was employed to analyse the data. The study revealed that active clinician resource participation significantly impacts hospital compliance with accreditation and global teaching standards. Top management acts as a mediator. Furthermore, compliance with these standards influenced teaching hospital service quality performance. To optimise teaching hospital business performance, the study recommends developing compliance strategies for clinical resources, monitoring service quality standards through the accreditation task force, and fostering knowledge of risk management.