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Tracing the evolution of the Dubai Government Excellence Program

Author

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  • Thomas Ahrens

Abstract

Purpose - – The purpose of this paper is to report on the development of the excellence awards of the Dubai Government Excellence Program (DGEP). The programme reports directly to the Dubai government cabinet. The paper traces how changing priorities have over time been reflected in an evolving portfolio of excellence award categories. Design/methodology/approach - – The study followed a qualitative research approach, relying on interviewing within the DGEP, analysis of DGEP presentations and publicly available documents, informal conversations with senior UAE public sector managers, and ad hoc observations of the nature of public sector management and government in the UAE and Dubai. Findings - – The DGEP exhibited three key rationales since its inception in 1997. They were rationalisations of excellence, measured effectiveness, and efficiency. They overlapped with one another and were also overlain with additional rationales, such as e-government and teamwork. This evolution of rationales has been reflecting political priorities and global trends in public sector management. Originality/value - – The paper adds to the knowledge of successive rationales for the evolution of the excellence awards scheme of the world's first integrated, whole-government excellence initiative.

Suggested Citation

  • Thomas Ahrens, 2014. "Tracing the evolution of the Dubai Government Excellence Program," Journal of Economic and Administrative Sciences, Emerald Group Publishing Limited, vol. 30(1), pages 2-15, May.
    • Handle: RePEc:eme:jeaspp:v:30:y:2014:i:1:p:2-15
    DOI: 10.1108/JEAS-06-2013-0018
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    Cited by:

    1. Ola Khalid AlZawati & Hamdi Bashir & Imad Alsyouf, 2020. "Modelling and analyzing of critical success factors for implementing UAE’s Government Excellence Model in the public sector: an ISM and Fuzzy-MICMAC approach," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 11(6), pages 1107-1132, December.
    2. Ola Khalid AlZawati & Imad Alsyouf & Hamdi Bashir, 2020. "An exploratory study of common issues and key differences between the European Foundation for Quality Management and the United Arab Emirates Public Sector Excellence Model: public sector organisation," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 11(6), pages 1156-1169, December.

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