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Contextual and mediation analysis between TQM critical factors and organisational results in the EFQM Excellence Model framework

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  • Arturo Calvo-Mora
  • Araceli Picón-Berjoyo
  • Carolina Ruiz-Moreno
  • Lourdes Cauzo-Bottala

Abstract

Following a total quality management (TQM) approach and the EFQM Model framework, this contribution aims to study the influence of TQM social factors on organisational results, by considering the TQM technical factors as a mediating variable in this relationship. Moreover, the effect of size and type of business on the implementation of TQM and results is analysed, as well as determining which TQM practices have a more important effect on the operational results. The research questions and hypotheses proposed in this research model are tested on a sample of 116 Spanish firms. The results support the reliability, validity and the high-predictive power of the EFQM Excellence Model as a framework for the implementation of TQM. Moreover, our findings indicate that TQM social factors provide a cornerstone for the success of the quality system. Similarly, TQM technical factors partially mediate the relationship between TQM social factors and results. It was also found that TQM social factors and processes management are the main predictors of operational performance. Finally, significant differences were found in TQM implementation, and in the key results of companies, based on their size; however, these differences are not significant based on the sector activity.

Suggested Citation

  • Arturo Calvo-Mora & Araceli Picón-Berjoyo & Carolina Ruiz-Moreno & Lourdes Cauzo-Bottala, 2015. "Contextual and mediation analysis between TQM critical factors and organisational results in the EFQM Excellence Model framework," International Journal of Production Research, Taylor & Francis Journals, vol. 53(7), pages 2186-2201, April.
    • Handle: RePEc:taf:tprsxx:v:53:y:2015:i:7:p:2186-2201
    DOI: 10.1080/00207543.2014.975859
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    Citations

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    Cited by:

    1. Liviu ILIES & Horatiu Catalin SALAGEAN & Florin ESTEFAN, 2015. "The Impact Of Quality Culture On Customer Relationship. Empirical Study In The Industrial Companies From The North-West Of Romania," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 9(1), pages 758-766, November.
    2. Farnoosh Bagheri & Rassoul Noorossana & Manoochehr Najmi, 2019. "The extent of EFQM effectiveness in routine and non-routine organizations based on multivariate techniques: an empirical study," Operational Research, Springer, vol. 19(1), pages 237-267, March.
    3. Ola Khalid AlZawati & Imad Alsyouf & Hamdi Bashir, 2020. "An exploratory study of common issues and key differences between the European Foundation for Quality Management and the United Arab Emirates Public Sector Excellence Model: public sector organisation," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 11(6), pages 1156-1169, December.
    4. Calvo-Mora, Arturo & Roldán, José Luis, 2016. "The role of strategic planning in excellence management systemsAuthor-Name: Suarez, Eva," European Journal of Operational Research, Elsevier, vol. 248(2), pages 532-542.
    5. Ghazi A. Samawi & Bandar K Abu-Tayeh & Fathi Yosef & Metri Madanat & Manar I. Al-Qatawneh, 2018. "Relation between Total Quality Management Practices and Business Excellence: Evidence from Private Service Firms in Jordan," International Review of Management and Marketing, Econjournals, vol. 8(1), pages 28-35.

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