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Exploratory study of quality and excellence approaches and continuous improvement from the perspective of new institutionalism

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  • Pipan, Karmen Kern
  • Gomiscek, Boštjan
  • Mayer, Janez

Abstract

This paper is based on the findings of empirical research conducted in 110 Slovenian companies. Using statistical methods, we examine the effect of the EFQM Excellence Model on the institutionalization of total quality management (TQM) tools and approaches, as well as financial results to motivate TQM implementation. Within the whole group of companies, special attention was paid to the results of applicants for the Slovenian Business Excellence Prize (SBEP), which were compared with other companies. The SBEP group showed better results compared with the other companies with regards to benchmarking, peer assessment, participation in quality and excellence awards, knowledge sharing, self-assessments and financial results.

Suggested Citation

  • Pipan, Karmen Kern & Gomiscek, Boštjan & Mayer, Janez, 2012. "Exploratory study of quality and excellence approaches and continuous improvement from the perspective of new institutionalism," Journal of East European Management Studies, Rainer Hampp Verlag, vol. 17(3), pages 313-332.
  • Handle: RePEc:rai:joeems:doi_10.1688/1862-0019_jeems_2012_03_pipan
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    Cited by:

    1. Escrig, Ana B. & de Menezes, Lilian M., 2015. "What characterizes leading companies within business excellence models? An analysis of “EFQM Recognized for Excellence” recipients in Spain," International Journal of Production Economics, Elsevier, vol. 169(C), pages 362-375.

    More about this item

    Keywords

    total quality management; quality and excellence award; EFQM Excellence Model; institutional theory; continuous improvement;

    JEL classification:

    • J24 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Human Capital; Skills; Occupational Choice; Labor Productivity
    • L10 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - General
    • L26 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Entrepreneurship
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility
    • P20 - Economic Systems - - Socialist Systems and Transition Economies - - - General
    • P31 - Economic Systems - - Socialist Institutions and Their Transitions - - - Socialist Enterprises and Their Transitions

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