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Promises to employees matter, self-identity too: Effects of psychological contract breach and older worker identity on violation and turnover intentions

Author

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  • Kraak, Johannes Marcelus
  • Lunardo, Renaud
  • Herrbach, Olivier
  • Durrieu, François

Abstract

This paper examines the employment relationship of older workers by studying the effects of psychological contract breach on psychological contract violation and turnover intentions. Despite an accumulating body of research calling for a multidimensional conceptualization of the psychological contract, the majority of studies adopt a unidimensional approach. Furthermore the literature on older worker psychological contracts is often limited to comparisons between age groups or different generations. This research addresses these gaps by using a multidimensional approach of breach and expands research by including older worker identity in the examination of older worker psychological contracts. This research contributes to the literature by identifying specific areas of the psychological contract that exert a direct effect on violation and an indirect effect on turnover intentions. A second contribution lies in the finding that older worker identity moderates the relationship between breach and violation for those areas. Implications for research and practice are discussed.

Suggested Citation

  • Kraak, Johannes Marcelus & Lunardo, Renaud & Herrbach, Olivier & Durrieu, François, 2017. "Promises to employees matter, self-identity too: Effects of psychological contract breach and older worker identity on violation and turnover intentions," Journal of Business Research, Elsevier, vol. 70(C), pages 108-117.
    • Handle: RePEc:eee:jbrese:v:70:y:2017:i:c:p:108-117
    DOI: 10.1016/j.jbusres.2016.06.015
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    3. Griep, Yannick & Kraak, Johannes M. & Fenneman, Jesse & Jiménez, Alfredo & Lub, Xander D., 2023. "You scratch my back, I’ll scratch yours: Unethical pro-organizational behavior and deviance in response to different psychological contract states," Journal of Business Research, Elsevier, vol. 156(C).
    4. Rong Liu & Jiawei Yang & Jifei Wu, 2022. "When Big Data Backfires: The Impact of a Perceived Privacy Breach by Pharmaceutical E-Retailers on Customer Boycott Intention in China," IJERPH, MDPI, vol. 19(8), pages 1-13, April.
    5. Griep, Yannick & Kraak, Johannes M. & Knol, Wieke M. & Dolislager, Johannes & Beekman, Elizabeth M., 2025. "The ripple effect of abusive supervision: A longitudinal examination of psychological contract breach, turnover intentions, and resilience among third parties," Journal of Business Research, Elsevier, vol. 189(C).
    6. Adrián García-Selva & Beatriz Martín-del-Rio & José Ramos-López, 2025. "Revisiting Psychological Contract Measurement: Validation of the PSYCONES Questionnaire," Social Sciences, MDPI, vol. 14(3), pages 1-24, March.
    7. Robinson, Stacey & Orsingher, Chiara & Alkire, Linda & De Keyser, Arne & Giebelhausen, Michael & Papamichail, K. Nadia & Shams, Poja & Temerak, Mohamed Sobhy, 2020. "Frontline encounters of the AI kind: An evolved service encounter framework," Journal of Business Research, Elsevier, vol. 116(C), pages 366-376.
    8. Wu, Chuanhui & Zhou, Yusheng & Wang, Rui & Huang, Shijing & Yuan, Qinjian, 2022. "Understanding the Mechanism Between IT Identity, IT Mindfulness and Mobile Health Technology Continuance Intention: An Extended Expectation Confirmation Model," Technological Forecasting and Social Change, Elsevier, vol. 176(C).
    9. Wenlong Liu & Changqing He & Yi Jiang & Rongrong Ji & Xuesong Zhai, 2020. "Effect of Gig Workers’ Psychological Contract Fulfillment on Their Task Performance in a Sharing Economy—A Perspective from the Mediation of Organizational Identification and the Moderation of Length ," IJERPH, MDPI, vol. 17(7), pages 1-20, March.
    10. Kraak, Johannes M. & Griep, Yannick & Lunardo, Renaud & Altman, Yochanan, 2024. "The effects of host country language proficiency on the relationship between psychological contract breach, violation, and work behaviors: A moderated mediation model," European Management Journal, Elsevier, vol. 42(4), pages 611-622.
    11. Huseyin Arasli & Mustafa Cengiz & Hasan Evrim Arici & Nagihan Cakmakoglu Arici & Furkan Arasli, 2021. "The Effect of Abusive Supervision on Organizational Identification: A Moderated Mediation Analysis," Sustainability, MDPI, vol. 13(15), pages 1-15, July.
    12. Chaimaa TOUISSI & Kenza ELKADIRI, 2024. "Mastering the Art of Talents in Family Businesses: Approaches for Sustainability in the Digitalization and E-Recruitment Era," RAIS Journal for Social Sciences, Research Association for Interdisciplinary Studies, vol. 8(2), pages 73-85, November.
    13. Nedra Bahri-Ammari & Mohammad Soliman & Ons Ben Salah, 2025. "The Impact of Employer Brand on Job Seekers’ Attitudes and Intentions: The Moderating Role of Value Congruence and Social Media," Corporate Reputation Review, Palgrave Macmillan, vol. 28(2), pages 93-107, May.

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