IDEAS home Printed from https://ideas.repec.org/a/eee/jbrese/v60y2007i7p758-764.html

A comparison of reliability between telephone and web-based surveys

Author

Listed:
  • Braunsberger, Karin
  • Wybenga, Hans
  • Gates, Roger

Abstract

No abstract is available for this item.

Suggested Citation

  • Braunsberger, Karin & Wybenga, Hans & Gates, Roger, 2007. "A comparison of reliability between telephone and web-based surveys," Journal of Business Research, Elsevier, vol. 60(7), pages 758-764, July.
    • Handle: RePEc:eee:jbrese:v:60:y:2007:i:7:p:758-764
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0148-2963(07)00071-9
    Download Restriction: Full text for ScienceDirect subscribers only
    ---><---

    As the access to this document is restricted, you may want to

    for a different version of it.

    References listed on IDEAS

    as
    1. A. Jolibert & P. Jourdan, 2005. "Marketing Research," Post-Print halshs-00095262, HAL.
    2. Yin Zhang, 2000. "Using the Internet for survey research: A case study," Journal of the American Society for Information Science, Association for Information Science & Technology, vol. 51(1), pages 57-68.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Soundararajan,Vidhya & Soubeiga,Sidiki & Newhouse,David Locke & Palacios-Lopez,Amparo & Pape,Utz Johann & Weber,Michael, 2023. "How Well Do Internet-Based Surveys Track Labor Market Indicators in Middle-IncomeCountries ?," Policy Research Working Paper Series 10359, The World Bank.
    2. Magdalena Smyk & Joanna Tyrowicz & Lucas van der Velde, 2021. "A Cautionary Note on the Reliability of the Online Survey Data: The Case of Wage Indicator," Sociological Methods & Research, , vol. 50(1), pages 429-464, February.
    3. Nur Hidayah Che Ahmat & Wan Rusni Wan Ismail & Rafidah Aida Ramli & Sri Handajani & Anderson Ngelambong, 2024. "Trend-Driven Innovation for RTE Food Market: A Comparison Study Between Consumers from Malaysia and Indonesia," Information Management and Business Review, AMH International, vol. 16(3), pages 219-228.
    4. Schoefer, Klaus & Wäppling, Anders & Heirati, Nima & Blut, Markus, 2019. "The moderating effect of cultural value orientations on behavioral responses to dissatisfactory service experiences," Journal of Retailing and Consumer Services, Elsevier, vol. 48(C), pages 247-256.
    5. Casper Ferm, Lars-Erik & Thaichon, Park, 2021. "Customer pre-participatory social media drivers and their influence on attitudinal loyalty within the retail banking industry: A multi-group analysis utilizing social exchange theory," Journal of Retailing and Consumer Services, Elsevier, vol. 61(C).
    6. Antonio Dottore & Suleiman K. Kassicieh, 2017. "Predicting Future Technopreneurs Among Inventors," International Journal of Innovation and Technology Management (IJITM), World Scientific Publishing Co. Pte. Ltd., vol. 14(03), pages 1-24, June.
    7. Nunkoo, Robin & Smith, Stephen L.J., 2013. "Political economy of tourism: Trust in government actors, political support, and their determinants," Tourism Management, Elsevier, vol. 36(C), pages 120-132.
    8. Stefania Capecchi & Romina Gambacorta & Rosaria Simone & Domenico Piccolo, 2024. "Modelling cognitive response patterns to survey questions using the class of CUB models," Questioni di Economia e Finanza (Occasional Papers) 885, Bank of Italy, Economic Research and International Relations Area.
    9. Smith, Scott M. & Roster, Catherine A. & Golden, Linda L. & Albaum, Gerald S., 2016. "A multi-group analysis of online survey respondent data quality: Comparing a regular USA consumer panel to MTurk samples," Journal of Business Research, Elsevier, vol. 69(8), pages 3139-3148.
    10. Tachizawa, Elcio M. & Gimenez, Cristina, 2010. "Supply flexibility strategies in Spanish firms: Results from a survey," International Journal of Production Economics, Elsevier, vol. 124(1), pages 214-224, March.
    11. Samuel L. Perry, 2014. "Conservative Christians and Support for Transracial Adoption as an Alternative to Abortion," Social Science Quarterly, Southwestern Social Science Association, vol. 95(2), pages 380-392, June.
    12. Hung, Kam & Law, Rob, 2011. "An overview of Internet-based surveys in hospitality and tourism journals," Tourism Management, Elsevier, vol. 32(4), pages 717-724.
    13. Bo-Hyun Seong & Chang-Yu Hong, 2021. "Moderating Effect of Demographic Variables by Analyzing the Motivation and Satisfaction of Visitors to the Former Presidential Vacation Villa: Case Study of Cheongnam-Dae, South Korea," Societies, MDPI, vol. 11(3), pages 1-15, August.
    14. Cauane Blumenberg & Aluísio J. D. Barros, 2018. "Response rate differences between web and alternative data collection methods for public health research: a systematic review of the literature," International Journal of Public Health, Springer;Swiss School of Public Health (SSPH+), vol. 63(6), pages 765-773, July.
    15. Verhagen, T., 2008. "Investigating the impact of C2C electronic marketplace quality on trust," Serie Research Memoranda 0008, VU University Amsterdam, Faculty of Economics, Business Administration and Econometrics.
    16. Raphaëlle Butori & Béatrice Parguel, 2010. "When students give biased responses to researchers: An exploration of traditional paper vs. computerized self-administration," Post-Print halshs-00636231, HAL.
    17. Daniel HOMOCIANU & Dinu AIRINEI, 2015. "Some Behavioral Considerations on the GPS4GEF Cloud-Based Generator of Evaluation Forms with Automatic Feedback and References to Interactive Support Content," Informatica Economica, Academy of Economic Studies - Bucharest, Romania, vol. 19(3), pages 19-31.
    18. Bo-Hyun Seong & Chang-Yu Hong, 2022. "When It Comes to Screen Golf and Baseball, What Do Participants Think?," IJERPH, MDPI, vol. 19(20), pages 1-15, October.
    19. Suzanne M. Leland & Dustin C. Read & Michael Wittry, 2015. "Analyzing the Perceived Benefits of LEED-Certified and Energy Star–Certified Buildings in the Realm of Local Economic Development," Economic Development Quarterly, , vol. 29(4), pages 363-375, November.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Carsten Horn & Markus Rudolf, 2011. "Service quality in the private banking business," Financial Markets and Portfolio Management, Springer;Swiss Society for Financial Market Research, vol. 25(2), pages 173-195, June.
    2. Olcay Çetiner, 2010. "Examining The Firm Buildings Of The News Printing Sector From The Point Of Architecture And Construction," JOURNAL STUDIA UNIVERSITATIS BABES-BOLYAI NEGOTIA, Babes-Bolyai University, Faculty of Business.
    3. Cristina Silvia Nistor, 2010. "An Empirical Research About The Contain Of Balanced Scorecard Concept In Public Sector," JOURNAL STUDIA UNIVERSITATIS BABES-BOLYAI NEGOTIA, Babes-Bolyai University, Faculty of Business.
    4. Marc Fischer & Peter Leeflang & Peter Verhoef, 2010. "Drivers of peak sales for pharmaceutical brands," Quantitative Marketing and Economics (QME), Springer, vol. 8(4), pages 429-460, December.
    5. Laurentiu Mincu & Thorsten Gruber, 2013. "Exploring the Factors Influencing the Intention to Use Self-Service Technologies: An Eastern European Perspective," The International Journal of Economic Behavior - IJEB, Faculty of Business and Administration, University of Bucharest, vol. 3(1), pages 59-84, December.
    6. Erika Kulcsár, 2010. "Tourists Attitudes, Preferences And Opinions Regarding The Services Provided By Hotels Located In The Romanian Center Development Region," JOURNAL STUDIA UNIVERSITATIS BABES-BOLYAI NEGOTIA, Babes-Bolyai University, Faculty of Business.
    7. Magali Jara, 2009. "« Retail Brand Equity: A PLS Approach," Post-Print halshs-00413604, HAL.
    8. Monica Maria Coros & Marius Emil Coros, 2010. "The Role Of Public Administration In City Branding The Case Of Cluj-Napoca," JOURNAL STUDIA UNIVERSITATIS BABES-BOLYAI NEGOTIA, Babes-Bolyai University, Faculty of Business.
    9. Roxana Stegerean & Corina Gavrea & Anamaria Marin, 2010. "The Application Of A Diagnostic Model: An Empirical Study," JOURNAL STUDIA UNIVERSITATIS BABES-BOLYAI NEGOTIA, Babes-Bolyai University, Faculty of Business.
    10. Simona-Clara Barsan & Mihaela-Georgia Sima & Ancuta-Maria Puscas & Aurel-Gheorghe Setel, 2010. "Technology Audit - General And Practical Lines," JOURNAL STUDIA UNIVERSITATIS BABES-BOLYAI NEGOTIA, Babes-Bolyai University, Faculty of Business.
    11. Erika KULCSÁR, 2011. "Opinions On The Improvement Of Domestic And International Promotion Of Tourist Offer From Saint George," Revista de turism - studii si cercetari in turism / Journal of tourism - studies and research in tourism, "Stefan cel Mare" University of Suceava, Romania, Faculty of Economics and Public Administration - Economy, Business Administration and Tourism Department., vol. 11(11), pages 28-34, December.
    12. Gerhard, J. van Wyk & Johan W. de Jager, 2010. "Franchisees` level of satisfaction with the franchise contract," E3 Journal of Business Management and Economics., E3 Journals, vol. 1(1), pages 010-017.
    13. Chun-Hsiung Liao & I Hsieh, 2013. "Determinants of Consumer’s Willingness to Purchase Gray-Market Smartphones," Journal of Business Ethics, Springer, vol. 114(3), pages 409-424, May.
    14. Mýsra Çaðla Gül, 2009. "Relative Effects of Marketing Effectiveness Dimensions on Firm Performance: An Empirical Analysis with a Multi-Industry Sample," Bogazici Journal, Review of Social, Economic and Administrative Studies, Bogazici University, Department of Economics, vol. 23(1+2), pages 37-53.
    15. Eddy Fang & Renaud Foucart, 2014. "Western Financial Agents and Islamic Ethics," Journal of Business Ethics, Springer, vol. 123(3), pages 475-491, September.
    16. Agnieszka Chidlow & Anna Morgan-Thomas & Pervez N. Ghauri, 2010. "Data Collection Procedures Equivalence in International Business Research," William Davidson Institute Working Papers Series wp977, William Davidson Institute at the University of Michigan.
    17. Adrian Grosanu & Paula Ramona Rachisan, 2010. "Challenges Of The Auditing Profession In The Context Of Economic Crisis," JOURNAL STUDIA UNIVERSITATIS BABES-BOLYAI NEGOTIA, Babes-Bolyai University, Faculty of Business.
    18. Long-Chuan Lu & Chia-Ju Lu, 2010. "Moral Philosophy, Materialism, and Consumer Ethics: An Exploratory Study in Indonesia," Journal of Business Ethics, Springer, vol. 94(2), pages 193-210, June.
    19. Marius Dan Gavriletea, 2010. "Insurance Consumer Protection In Romania," JOURNAL STUDIA UNIVERSITATIS BABES-BOLYAI NEGOTIA, Babes-Bolyai University, Faculty of Business.
    20. Athina-Evera Qendro, 2015. "Albanian and UK Consumers’ Perceptions of Farmers’ Markets and Supermarkets as Outlets for Organic Food: An Exploratory Study," Sustainability, MDPI, vol. 7(6), pages 1-26, May.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jbrese:v:60:y:2007:i:7:p:758-764. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/jbusres .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.