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Designing a performance measurement system: A case study

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  • Lohman, Clemens
  • Fortuin, Leonard
  • Wouters, Marc

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  • Lohman, Clemens & Fortuin, Leonard & Wouters, Marc, 2004. "Designing a performance measurement system: A case study," European Journal of Operational Research, Elsevier, vol. 156(2), pages 267-286, July.
    • Handle: RePEc:eee:ejores:v:156:y:2004:i:2:p:267-286
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    1. Ormerod, R. J., 1996. "Combining management consultancy and research," Omega, Elsevier, vol. 24(1), pages 1-12, February.
    2. Andersson, Par & Aronsson, Hakan & Storhagen, Nils G., 1989. "Measuring logistics performance," Engineering Costs and Production Economics, Elsevier, vol. 17(1-4), pages 253-262, August.
    3. Fortuin, Leonard, 1988. "Performance indicators -- Why, where and how?," European Journal of Operational Research, Elsevier, vol. 34(1), pages 1-9, February.
    4. Lipe, Marlys Gascho & Salterio, Steven, 2002. "A note on the judgmental effects of the balanced scorecard's information organization," Accounting, Organizations and Society, Elsevier, vol. 27(6), pages 531-540, August.
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    1. Nakandala, Dilupa & Samaranayake, Premaratne & Lau, H.C.W., 2013. "A fuzzy-based decision support model for monitoring on-time delivery performance: A textile industry case study," European Journal of Operational Research, Elsevier, vol. 225(3), pages 507-517.
    2. Gutierrez, Debora M. & Scavarda, Luiz F. & Fiorencio, Luiza & Martins, Roberto A., 2015. "Evolution of the performance measurement system in the Logistics Department of a broadcasting company: An action research," International Journal of Production Economics, Elsevier, vol. 160(C), pages 1-12.
    3. Lima-Junior, Francisco Rodrigues & Carpinetti, Luiz Cesar Ribeiro, 2019. "Predicting supply chain performance based on SCOR® metrics and multilayer perceptron neural networks," International Journal of Production Economics, Elsevier, vol. 212(C), pages 19-38.
    4. Garcia, Fernanda A. & Marchetta, Martin G. & Camargo, Mauricio & Morel, Laure & Forradellas, Raymundo Q., 2012. "A framework for measuring logistics performance in the wine industry," International Journal of Production Economics, Elsevier, vol. 135(1), pages 284-298.
    5. Thorisson, Heimir & Lambert, James H., 2017. "Multiscale identification of emergent and future conditions along corridors of transportation networks," Reliability Engineering and System Safety, Elsevier, vol. 167(C), pages 255-263.
    6. Cagno, Enrico & Accordini, Davide & Trianni, Andrea & Katic, Mile & Ferrari, Nicolò & Gambaro, Federico, 2022. "Understanding the impacts of energy efficiency measures on a Company’s operational performance: A new framework," Applied Energy, Elsevier, vol. 328(C).
    7. Rosegrant, Mark W. & Fan, Shenggen & Otsuka, Keijiro, 2021. "Global issues in agricultural development," IFPRI book chapters, in: Agricultural development: New perspectives in a changing world, chapter 2, pages 35-78, International Food Policy Research Institute (IFPRI).
    8. Bourlakis, Michael & Maglaras, George & Aktas, Emel & Gallear, David & Fotopoulos, Christos, 2014. "Firm size and sustainable performance in food supply chains: Insights from Greek SMEs," International Journal of Production Economics, Elsevier, vol. 152(C), pages 112-130.
    9. Fried, Andrea, 2010. "Performance measurement systems and their relation to strategic learning: A case study in a software-developing organization," CRITICAL PERSPECTIVES ON ACCOUNTING, Elsevier, vol. 21(2), pages 118-133.
    10. Ilse Svensson de Jong, 2021. "Misfit? The Use of Metrics in Innovation," JRFM, MDPI, vol. 14(8), pages 1-20, August.
    11. Zanon, Lucas Gabriel & Marcelloni, Francesco & Gerolamo, Mateus Cecílio & Ribeiro Carpinetti, Luiz Cesar, 2021. "Exploring the relations between supply chain performance and organizational culture: A fuzzy grey group decision model," International Journal of Production Economics, Elsevier, vol. 233(C).
    12. Doltsinis, Stefanos C. & Ratchev, Svetan & Lohse, Niels, 2013. "A framework for performance measurement during production ramp-up of assembly stations," European Journal of Operational Research, Elsevier, vol. 229(1), pages 85-94.
    13. Cecconi, P. & Franceschini, F. & Galetto, M., 2007. "The conceptual link between measurements, evaluations, preferences and indicators, according to the representational theory," European Journal of Operational Research, Elsevier, vol. 179(1), pages 174-185, May.
    14. Liu, Wenbin B. & Meng, Wei & Mingers, John & Tang, Ning & Wang, Wei, 2012. "Developing a performance management system using soft systems methodology: A Chinese case study," European Journal of Operational Research, Elsevier, vol. 223(2), pages 529-540.
    15. Braz, Renata Gomes Frutuoso & Scavarda, Luiz Felipe & Martins, Roberto Antonio, 2011. "Reviewing and improving performance measurement systems: An action research," International Journal of Production Economics, Elsevier, vol. 133(2), pages 751-760, October.
    16. Guerra-López, Ingrid & Toker, Sacip, 2012. "An application of the Impact Evaluation Process for designing a performance measurement and evaluation framework in K-12 environments," Evaluation and Program Planning, Elsevier, vol. 35(2), pages 222-235.
    17. Krakovics, Fabio & Eugenio Leal, José & Mendes Jr., Paulo & Lorenzo Santos, Rafael, 2008. "Defining and calibrating performance indicators of a 4PL in the chemical industry in Brazil," International Journal of Production Economics, Elsevier, vol. 115(2), pages 502-514, October.
    18. Wu, Cheng-Ru & Lin, Chin-Tsai & Tsai, Pei-Hsuan, 2010. "Evaluating business performance of wealth management banks," European Journal of Operational Research, Elsevier, vol. 207(2), pages 971-979, December.
    19. Marzialia Micaela & Rossit Daniel Alejandro & Toncovicha Adrián, 2022. "Order picking and loading-dock arrival punctuality performance indicators for supply chain management: A case study," Engineering Management in Production and Services, Sciendo, vol. 14(1), pages 26-37, March.
    20. Chen, Sihua & Du, Jiangze & He, Wei & Siponen, Mikko, 2022. "Supply chain finance platform evaluation based on acceptability analysis," International Journal of Production Economics, Elsevier, vol. 243(C).

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