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Content
2022, Volume 69, Issue C
- S0969698922002090 Food waste in the retail sector: A survey-based evidence from Central and Eastern Europe
by EiÄ aitÄ—, Ovidija & Baležentis, Tomas & RibaÅ¡auskienÄ—, Erika & MorkÅ«nas, Mangirdas & MelnikienÄ—, Rasa & Å treimikienÄ—, Dalia
- S0969698922002107 Thinking outside the bottle: Effects of alternative wine packaging
by Orlowski, Marissa & Lefebvre, Sarah & Back, Robin M.
- S0969698922002119 Research on the influencing factors of consumers’ green purchase behavior in the post-pandemic era
by Sun, Ying & Leng, Ke & Xiong, Haitao
- S0969698922002120 Retail media networks
by Bartholomew, Darrell E. & Williamson, Mark
- S0969698922002132 The effect of social dynamics in online review voting behavior
by Zhou, Shasha & Tu, Le
- S0969698922002144 Effect of personal branding stereotypes on user engagement on short-video platforms
by Wei, Zihan & Zhang, Mingli & Qiao, Tong
- S0969698922002156 Differentiated consumer forgiveness for different corporate social irresponsibility domains: The moderating role of corporate reputation and patriotism
by Li, Jinhua & Liu, Li & Qing, Qiankai
- S0969698922002168 Effect of consumer animosity on boycott campaigns in a cross-cultural context: Does consumer affinity matter?
by Kim, Changju & Yan, Xiuyan & Kim, Jungkeun & Terasaki, Shinichiro & Furukawa, Hiroyasu
- S096969892200176X Too many cooks spoil the broth? Number of promotional gifts and impact on consumer choice
by Kumari, Rashmi & Tatavarthy, Aruna Divya & Sahay, Arvind
- S096969892200193X Online shopping continuance after COVID-19: A comparison of Canada, Germany and the United States
by Shaw, Norman & Eschenbrenner, Brenda & Baier, Daniel
2022, Volume 68, Issue C
- S0969698922000868 Does green morality lead to collaborative consumption behavior toward online collaborative redistribution platforms? Evidence from emerging markets shows the asymmetric roles of pro-environmental self-identity and green personal norms
by Shang, Dawei & Wu, Weiwei
- S0969698922000911 Behavioural intention to use a contact tracing application: The case of StopCovid in France
by Shahidi, Niousha & Tossan, Vesselina & Bourliataux-Lajoinie, Stéphane & Cacho-Elizondo, Silvia
- S0969698922000935 Understanding the impact of online customers’ shopping experience on online impulsive buying: A study on two leading E-commerce platforms
by Gulfraz, Muhammad Bilal & Sufyan, Muhammad & Mustak, Mekhail & Salminen, Joni & Srivastava, Deepak Kumar
- S0969698922000947 Exploring phygital omnichannel luxury retailing for immersive customer experience: The role of rapport and social engagement
by Pangarkar, Aniruddha & Arora, Vibha & Shukla, Yupal
- S0969698922000959 The impact of service robots in retail: Exploring the effect of novelty priming on consumer behavior
by Wang, Yawei & Kang, Qi & Zhou, Shoujiang & Dong, Yuanyuan & Liu, Junqi
- S0969698922000960 Economic corollaries of personalized recommendations
by Molaie, Mir Majid & Lee, Wonjae
- S0969698922000972 A study on promotion with strategic two-stage customized bundling
by Huang, Yeu-Shiang & Ho, Jyh-Wen & Wu, Guan-Jin
- S0969698922000984 Why does service inclusion matter? The effect of service exclusion on customer indirect misbehavior
by Gong, Xiushuang & Wang, Hanwen & Zhang, Xiadan & Tian, Hui
- S0969698922000996 The effects of acculturation on Hispanic Americans' perceptions of shoplifting
by Becerra, Enrique P. & Brynildsen, Gina & Korgaonkar, Pradeep
- S0969698922001011 Orchestrating retail in small cities
by Ekström, Karin M. & Jönsson, Håkan
- S0969698922001023 Understanding the role of situational factors on online grocery shopping among older adults
by Kvalsvik, Fifi
- S0969698922001035 How did COVID-19 change what people buy: Evidence from a supermarket chain
by Zuokas, Danas & Gul, Evren & Lim, Alvin
- S0969698922001047 Emotional and the normative aspects of customers’ reviews
by Pashchenko, Yana & Rahman, Mst Farjana & Hossain, Md Shamim & Uddin, Md Kutub & Islam, Tarannum
- S0969698922001059 Lessons from the COVID19 pandemic: The case of retail and consumer service firms
by Grimmer, Louise
- S0969698922001060 User preference mining based on fine-grained sentiment analysis
by Xiao, Yan & Li, Congdong & Thürer, Matthias & Liu, Yide & Qu, Ting
- S0969698922001072 Convenience stores in the digital age: A focus on the customer experience and revisit intentions
by Gibson, Samantha & Hsu, Maxwell K. & Zhou, Xing
- S0969698922001084 How customer engagement in the live-streaming affects purchase intention and customer acquisition, E-tailer's perspective
by Zheng, Run & Li, Zhuyuan & Na, Sanggyun
- S0969698922001096 The impact of customer-generated evaluation information on sales in online platform-based markets
by Kim, Da Yeon & Kim, Sang Yong
- S0969698922001102 Enhancing playful customer experience with personalization
by Lambillotte, Laetitia & Magrofuoco, Nathan & Poncin, Ingrid & Vanderdonckt, Jean
- S0969698922001114 Better or Worse? Effects of online promotion habits on customer value: An empirical study
by Wang, Qian & Chen, Hang
- S0969698922001126 Consumer choice in online vegetable distribution terminals: A Planned Behavior approach
by Zhou, Guiqin & Liu, Wei
- S0969698922001138 Factors that influence manufacturer and store brand behavioral loyalty
by Dawes, John
- S0969698922001163 How consumption values and perceived brand authenticity inspire fashion masstige purchase? An investigation
by Das, Manish & Jebarajakirthy, Charles & Sivapalan, Achchuthan
- S0969698922001230 The harmonious role of channel integration and logistics service in Omnichannel retailing: The case of IKEA
by Prassida, Grandys Frieska & Hsu, Ping-Yu
- S0969698922001278 Don't miss the boat when consumers are in-store! Exploring the use of point-of-purchase displays to promote green and non-green products
by Rizzi, Francesco & Gigliotti, Marina & Runfola, Andrea & Ferrucci, Luca
- S0969698922001308 In pursuit of service encounter quality: Will service-oriented high-performance work systems benefit high-contact service industries?
by Asante, Daniel & Tang, Chunyong & Kwamega, Michael & Asante, Eric Adom
- S0969698922001321 The Eureka moment in understanding luxury brand purchases! A non-linear fsQCA-ANN approach
by Li, Fajin & Cheng-Xi Aw, Eugene & Wei-Han Tan, Garry & Cham, Tat-Huei & Ooi, Keng-Boon
- S0969698922001333 The golden mean: Research on the mechanism of customer participation in employee service innovation
by Liu, Dewen & Han, Shenghao & Zhang, Jieqiong
- S0969698922001345 Reexamining emerging market animosity toward western developed countries: A social dilemma in physical retailing consumption under normative influence
by Fong, Cher-Min & Chang, Hsing-Hua Stella & Lin, Mong-Ching & Chen, I-Hung
- S0969698922001357 The role of trust and privacy concerns in using social media for e-retail services: The moderating role of COVID-19
by Alzaidi, Maram Saeed & Agag, Gomaa
- S0969698922001369 Why and when firms respond accommodatively to the product-harm crisis: An institutional perspective
by Liu, Yang & Ouyang, Zhe & He, Mujia
- S0969698922001370 Chatbots and service failure: When does it lead to customer aggression
by Huang, Yu-Shan (Sandy) & Dootson, Paula
- S0969698922001448 When a clean scent soothes the soul: Developing a positive attitude toward sharing service space with strangers
by Ardelet, Caroline & Fleck, Nathalie & Grobert, Julien
- S0969698922001461 Consumer brand engagement concept and measurement: Toward a refined approach
by Lourenço, Carlos Eduardo & Hair, Joseph F. & Zambaldi, Felipe & Ponchio, Mateus Canniatti
- S0969698922001473 Restaurants’ outdoor signs say more than you think: An enquiry from a linguistic landscape perspective
by Song, Hanqun & Yang, Huijun & Ma, Emily
- S0969698922001503 How luxury retail will change forever – The role of atmospherics in the digital era
by Klaus, Philipp ‘Phil’
- S0969698922001515 Choice deferral: The interaction effects of visual boundaries and consumer knowledge
by Cervi, Cleber & Brei, Vinicius Andrade
- S0969698922001527 When do AI chatbots lead to higher customer satisfaction than human frontline employees in online shopping assistance? Considering product attribute type
by Ruan, Yanya & Mezei, József
- S0969698922001539 The role of mobile value and trust as drivers of purchase intentions in m-servicescape
by Zhani, Najlae & Mouri, Nacef & Ahmed, Tariq
- S0969698922001540 Consumer confidence and green purchase intention: An application of the stimulus-organism-response model
by Han, Myat Su & Hampson, Daniel Peter & Wang, Yonggui & Wang, Hong
- S0969698922001552 How anticipated pride and guilt influence green consumption in the Middle East: The moderating role of environmental consciousness
by Haj-Salem, Narjes & Ishaq, Muhammad Ishtiaq & Raza, Ali
- S0969698922001564 What drives product involvement and satisfaction with OFDs amid COVID-19?
by Das, Manoj & Ramalingam, Mahesh
- S0969698922001576 The effect of arrival time of travelers at the airport on consumption in commercial establishments
by Silva, Lenice Mirian da & Borille, Giovanna Miceli Ronzani & Bandeira, Michelle Carvalho Galvão da Silva Pinto
- S0969698922001588 The effect of COVID-19 on consumers’ channel shopping behaviors: A segmentation study
by Ngoh, Cheryl-lyn & Groening, Christopher
- S0969698922001606 Using instant refunds to improve online return experiences
by MartÃnez-López, Francisco J. & Feng, Changyuan & Li, Yangchun & López-López, David
- S0969698922001618 Seekers’ complaint behavior in crowdsourcing: An uncertainty perspective
by Yang, Xi & Zhao, Quanwu & Sun, Heshan
- S0969698922001643 How marketing strategy, perceived value and brand image influence WOM outcomes—The sharing economy perspective
by Huang, Yung-Chuan
- S0969698922001655 Do customers always adopt buy-online-and-pick-up-in-store service? Consideration of location-based store density in omni-channel retailing
by Li, Qi & Wang, Quansheng & Song, Peijian
- S0969698922001667 Colours and price offers: How different price communications can affect sales and customers’ perceptions
by Grandi, Benedetta & Cardinali, Maria Grazia
- S0969698922001679 Inclusive or exclusive? Investigating how retail technology can reduce old consumers’ barriers to shopping
by Pantano, Eleonora & Viassone, Milena & Boardman, Rosy & Dennis, Charles
- S0969698922001680 I, me, and my everything: Self conceptual traits and compulsive buying behavior
by Moon, Moin Ahmad & Faheem, Shakeeb & Farooq, Amna
- S0969698922001692 Social media celebrities and new world order. What drives purchasing behavior among social media followers?
by Wahab, Hamza Kaka Abdul & Tao, Meng & Tandon, Anushree & Ashfaq, Muhammad & Dhir, Amandeep
- S0969698922001710 Icing on the cake or gilding the lily? The impact of high-modified model images on purchase intention
by Lv, Xingyang & Liang, Yuqing & Luo, Jia & Liu, Yue
- S0969698922001722 How do customers engage in social media-based brand communities: The moderator role of the brand's country of origin?
by Huang, Yu & Zhang, Xu & Zhu, Hong
- S0969698922001746 Retailer's decoy strategy versus consumers' reference price effect in a retailer-Stackelberg supply chain
by Yuan, Yichao & Xiao, Tiaojun
- S0969698922001758 How frontline employees' communication styles affect consumers' willingness to interact: The boundary condition of emotional ability similarity
by Yao, Qi & Kuai, Ling & Wang, Cheng Lu
- S0969698922001801 Effects of the in-store crowd and employee perceptions on intentions to revisit and word-of-mouth via transactional satisfaction: A SOR approach
by Errajaa, Karim & Hombourger-Barès, Sabrina & Audrain-Pontevia, Anne-Françoise
- S096969892200087X Something underneath? Using a within-subjects design to examine schema congruity theory at an individual level
by Gao, Xin & De Hooge, Ilona E. & Fischer, Arnout R.H.
- S096969892200100X The Big Five dyad congruence and compulsive buying: A case of service encounters
by Ali, Fayaz & Tauni, Muhammad Zubair & Ali, Ayaz
- S096969892200114X To resist or to purchase: The causal mechanism of binge-watching and program purchase
by Song, Lianlian & Zhang, Qiuxiang & Hu, Baixue & Mou, Jian
- S096969892200131X A novel data-driven weighted sentiment analysis based on information entropy for perceived satisfaction
by Wang, Zheng & Wang, Lun & Ji, Ying & Zuo, Lulu & Qu, Shaojian
- S096969892200145X Online food delivery companies' performance and consumers expectations during Covid-19: An investigation using machine learning approach
by Meena, Purushottam & Kumar, Gopal
- S096969892200159X Measuring the impact of online reviews on consumer purchase decisions – A scale development study
by Fernandes, Semila & Panda, Rajesh & Venkatesh, V.G. & Swar, Biranchi Narayan & Shi, Yangyan
- S096969892200162X Do online sales channels save brands of global companies from consumer boycotts? A geographical analysis
by Kim, Changju & Kim, Woonho & Nakami, Shinya
2022, Volume 67, Issue C
- S0969698922000364 Masstige consumption values and its effect on consumer behavior
by Park, Jungkun & Back, Seung Yub & Kim, Dongyoup
- S0969698922000510 Does the digitalization of retailing disrupt consumers’ attachment to retail places?
by Horáková, Julie & Uusitalo, Outi & Munnukka, Juha & Jokinen, Olga
- S0969698922000534 Mediating effects on the relationship between perceived service quality and public library app loyalty during the COVID-19 era
by Chan, Vanessa Hiu Ying & Chiu, Dickson K.W. & Ho, Kevin K.W.
- S0969698922000546 Visual complexity of eco-labels and product evaluations in online setting: Is simple always better?
by Donato, Carmela & Adıgüzel, Feray
- S0969698922000558 Service innovativeness in retailing: Increasing the relative attractiveness during the COVID-19 pandemic
by Pilawa, Joanna & Witell, Lars & Valtakoski, Aku & Kristensson, Per
- S0969698922000571 Impacts of COVID-19 on the post-pandemic behaviour: The role of mortality threats and religiosity
by Agag, Gomaa & Aboul-Dahab, Sameh & Shehawy, Yasser Moustafa & Alamoudi, Hawazen O. & Alharthi, Majed D. & Hassan Abdelmoety, Ziad
- S0969698922000583 Clockwise versus counterclockwise turning bias: Moderation effects of foot traffic and cognitive experience on visual attention
by Ladeira, Wagner Junior & de Oliveira Santini, Fernando & Pinto, Diego Costa
- S0969698922000595 Optimizing customer engagement content strategy in retail and E-tail: Available on online product review videos
by Agrawal, Shiv Ratan & Mittal, Divya
- S0969698922000601 From customer experience to human experience: Uses of systematized and non-systematized knowledge
by Roggeveen, Anne L. & Rosengren, Sara
- S0969698922000613 A CSR perspective to foster employee creativity in the banking sector: The role of work engagement and psychological safety
by Ahmad, Naveed & Ullah, Zia & AlDhaen, Esra & Han, Heesup & Scholz, Miklas
- S0969698922000625 Who will adopt electric vehicles? Segmenting and exemplifying potential buyer heterogeneity and forthcoming research
by Jaiswal, Deepak & Deshmukh, Arun Kumar & Thaichon, Park
- S0969698922000637 Identifying emergence process of group panic buying behavior under the COVID-19 pandemic
by Chen, Tinggui & Jin, Yumei & Yang, Jianjun & Cong, Guodong
- S0969698922000649 Fruits and vegetable waste management behavior among retailers in Kumasi, Ghana
by Obuobi, Bright & Zhang, Yifeng & Adu-Gyamfi, Gibbson & Nketiah, Emmanuel & Grant, Martin Kobby & Adjei, Mavis & Cudjoe, Dan
- S0969698922000650 Restaurant hygiene attributes and consumers’ fear of COVID-19: Does psychological distress matter?
by Siddiqi, Umar Iqbal & Akhtar, Naeem & Islam, Tahir
- S0969698922000662 Emotional contagion triggered by online consumer reviews: Evidence from a neuroscience study
by Herrando, Carolina & Jiménez-MartÃnez, Julio & MartÃn-De Hoyos, MarÃa José & Constantinides, Efthymios
- S0969698922000674 Exploring the factors of using mobile ticketing applications: Perspectives from innovation resistance theory
by Chen, Chia-Chen & Chang, Chin-Hsuan & Hsiao, Kuo-Lun
- S0969698922000686 The power of beauty: Be your ideal self in online reviews—an empirical study based on face detection
by Hu, Xin & He, Liuyi & Liu, Junjun
- S0969698922000698 Social commerce advertising avoidance and shopping cart abandonment: A fs/QCA analysis of German consumers
by Khan, Asad & Rezaei, Sajad & Valaei, Naser
- S0969698922000704 In the consumers’ eye: A mixed-method approach to understanding how VR-Content influences unbranded product quality perceptions
by Anderson, Kelley Cours & Laverie, Debra A.
- S0969698922000790 What fuzzy requests bring to frontline employees: An absorptive capacity theory perspective
by Li, Xiaodong & Liu, Zibing & Ren, Ai & Gong, Bengang
- S0969698922000807 Interacting with strategic waiting for store brand: Online selling format selection
by Huang, Lingchen & Huang, Zongsheng & Liu, Bin
- S0969698922000819 Unveiling ways to reach organic purchase: Green perceived value, perceived knowledge, attitude, subjective norm, and trust
by Roh, Taewoo & Seok, Junhee & Kim, Yaeri
- S0969698922000820 Mining the text of online consumer reviews to analyze brand image and brand positioning
by Alzate, Miriam & Arce-Urriza, Marta & Cebollada, Javier
- S0969698922000832 Does shape in backgrounds matter? Effects of Shape–Taste congruence on product evaluations
by Li, Menglin & Jin, Yufang & Zhang, Jurui & Liu, Raymond
- S0969698922000844 Consumer orientations of secondhand fashion shoppers: The role of shopping frequency and store type
by Evans, Freya & Grimmer, Louise & Grimmer, Martin
- S0969698922000856 Does retail type matter? Consumer responses to channel integration in omni-channel retailing
by Lim, Xin-Jean & Cheah, Jun-Hwa & Dwivedi, Yogesh K. & Richard, James E.
- S0969698922000881 Status reinforcing: Unintended rating bias on online shopping platforms
by Hu, Xin & He, Liuyi & Liu, Junjun
- S0969698922000893 Short-term or long-term cooperation between retailer and MCN? New launched products sales strategies in live streaming e-commerce
by Mao, Zhaofang & Du, Zelin & Yuan, Ruiying & Miao, Qiqi
- S0969698922000923 Service robots with (perceived) theory of mind: An examination of humans’ reactions
by Söderlund, Magnus
- S0969698922001151 Transformative value co-creation with older customers in e-services: Exploring the influence of customer participation on appreciation of digital affordances and well-being
by Zhang, Yu & Su, Jiafu & Guo, Honggui & Lee, Jeoung Yul & Xiao, Yan & Fu, Mingqiu
- S0969698922001175 Perceived values, platform attachment and repurchase intention in on-demand service platforms: A cognition-affection-conation perspective
by Lu, Baozhou & Yan, Lixiao & Chen, Zhipeng
- S0969698922001187 Warmth or competence: Brand anthropomorphism, social exclusion, and advertisement effectiveness
by Liu, Fu & Wei, Haiying & Zhu, Zhenzhong & Chen, Haipeng (Allan)
- S0969698922001199 Effective influencer marketing: A social identity perspective
by Farivar, Samira & Wang, Fang
- S0969698922001205 How augmented reality (AR) experience affects purchase intention in sport E-commerce: Roles of perceived diagnosticity, psychological distance, and perceived risks
by Uhm, Jun-Phil & Kim, Sanghoon & Do, Chanwook & Lee, Hyun-Woo
- S0969698922001217 Privacy assurances and social sharing in social commerce: The mediating role of threat-coping appraisals
by Wang, Lu-Yao & Hu, Hai-Hua & Wang, Le & Qin, Jian-Qun
- S0969698922001229 Consumer multihoming predisposition on food platforms: Does gender matter?
by Singh, Neeraj & Kumar, Niraj & Kapoor, Sanjeev
- S0969698922001242 How background visual complexity influences purchase intention in live streaming: The mediating role of emotion and the moderating role of gender
by Tong, Xinjia & Chen, Yuangao & Zhou, Shasha & Yang, Shuiqing
- S0969698922001254 Sustainable consumption and plastic packaging: Relationships among product involvement, perceived marketplace influence and choice behavior
by Kautish, Pradeep & Paço, Arminda & Thaichon, Park
- S0969698922001266 Fitness Apps's purchase behaviour: Amalgamation of Stimulus-Organism-Behaviour-Consequence framework (S–O–B–C) and the innovation resistance theory (IRT)
by Chakraborty, Debarun & Singu, Hari Babu & Patre, Smruti
- S096969892200056X How do customers change their purchasing behaviors during the COVID-19 pandemic?
by Truong, Dothang & Truong, My D.
- S096969892200090X It is all about our impulsiveness – How consumer impulsiveness modulates neural evaluation of hedonic and utilitarian banners
by Casado-Aranda, Luis-Alberto & Sánchez-Fernández, Juan & Ibáñez-Zapata, José-à ngel
- S096969892200128X “I like to use but do not wish to own†: Exploring the role of de-ownership orientation in the adoption of access-based services
by Khalek, Sk Abu & Chakraborty, Anirban
2022, Volume 66, Issue C
- S0969698921004501 Revisiting the showrooming effect on online and offline retailers: The strategic role of in-store service
by Wang, Junbin & Wang, Shanshan
- S0969698921004549 The role of utilitarian and hedonic aspects in the continuance intention to use social mobile apps
by Akdim, Khaoula & Casaló, Luis V. & Flavián, Carlos
- S0969698921004574 The determinants of Women's redemption of geo-targeted m-coupons
by Ladhari, Riadh & Hudon, Tristan & Massa, Elodie & Souiden, Nizar
- S0969698921004616 The role of brand experience, brand resonance and brand trust in luxury consumption
by Husain, Rehan & Paul, Justin & Koles, Bernadett
- S0969698921004628 Same but different - The effect of the unit of measure on the valuation of a unit price
by Ohlwein, Martin
- S0969698921004641 Value co-creation and employee service behaviours: The moderating role of trust in employee - hotel relationship
by Boadi, Evans Asante & He, Zheng & Antwi, Collins Opoku & Md Altab, Hossin & Bosompem, Josephine & Hinson, Robert Ebo & Atuobuah Boadi, Victoria
- S0969698921004653 How a “China-made†label influences Chinese Youth's product evaluation: The priming effect of patriotic and nationalistic news
by Yu, Anqi & Yu, Shubin & Liu, Huaming
- S0969698921004665 Will artificial intelligence replace human customer service? The impact of communication quality and privacy risks on adoption intention
by Song, Mengmeng & Xing, Xinyu & Duan, Yucong & Cohen, Jason & Mou, Jian
- S0969698921004677 The balancing act: How do moral norms and anticipated pride drive food waste/reduction behaviour?
by Talwar, Shalini & Kaur, Puneet & Kumar, Sushant & Salo, Jari & Dhir, Amandeep
- S0969698921004689 Location effects: Geo-spatial and socio-demographic determinants of sales dynamics in brick-and-mortar retail stores
by Formánek, Tomáš & Sokol, Ondřej
- S0969698921004690 Information effects of warehouse automation on sales in omnichannel retailing
by Tagashira, Takumi
- S0969698921004707 Influencer marketing: Homophily, customer value co-creation behaviour and purchase intention
by Bu, Yi & Parkinson, Joy & Thaichon, Park
- S0969698921004719 Developing and validating a multidisciplinary scale of E-retailing website elements
by Alnawas, Ibrahim & Al Khateeb, Amr
- S0969698921004720 Joint modeling of effects of customer tier program on customer purchase duration and purchase amount
by Nishio, Kazuki & Hoshino, Takahiro
- S0969698921004732 Key influencing factors of green vegetable consumption in Beijing, China
by Yin, Zhengqing & Li, Bo & Li, Shufei & Ding, Junqi & Zhang, Lingxian
- S0969698922000017 Explaining the willingness of consumers to bring their own reusable coffee cups under the condition of monetary incentives
by Nicolau, Juan Luis & Stadlthanner, Katja Anna & Andreu, Luisa & Font, Xavier
- S0969698922000029 Enhancing frontline employee support during a product-harm crisis: Evidence and strategic managerial implications for firms
by Pangarkar, Aniruddha & Fleischman, Gary M. & Iacobucci, Dawn
- S0969698922000030 Contactless but loyal customers: The roles of anxiety and sociability in the hotel service context
by Li, Mingfei & Huang, Shanshan
- S0969698922000042 Assessing co-creation based competitive advantage through consumers’ need for differentiation
by Sahi, Gurjeet Kaur & Devi, Rita & Gupta, Mahesh C. & Cheng, T.C.E.
- S0969698922000054 Are 1-endings the new 9-endings? An alternative for generating price discount perceptions
by Dogerlioglu-Demir, Kivilcim & Akpinar, Ezgi & Gurhan-Canli, Zeynep & Koçaş, Cenk
- S0969698922000066 Exploring passenger and flight characteristics' impacts on airport retail income: Evidence from Incheon International Airport
by Choi, Jong Hae & Park, Yonghwa
- S0969698922000078 The effect of overspending on tariff choices and customer churn: Evidence from mobile plan choices
by Jin, Haofeng
- S0969698922000091 More expectations, more disappointments: Ego depletion in uncertain promotion
by Tang, Jiansheng & Zhou, Jiamin & Zheng, Chundong & Jiao, Sijing
- S0969698922000108 Judging a book by its cover? The role of unconventional appearance on social media influencers effectiveness
by Fernandes, Teresa & Nettleship, Heather & Pinto, LuÃsa Helena
- S0969698922000285 Moderating effect of customer's retail format perception on customer satisfaction formation: An empirical study of mini-supermarkets in an urban retail market setting
by Yokoyama, Narimasa & Azuma, Nobukazu & Kim, Woonho
- S0969698922000297 Marketing luxury services beyond affluence in the new normal: Insights from fine dining during the coronavirus pandemic
by Lim, Weng Marc & Aggarwal, Arun & Dandotiya, Ravi
- S0969698922000303 (Im)Balanced customer-oriented behaviors and AI chatbots' Efficiency–Flexibility performance: The moderating role of customers’ rational choices
by Fan, Hua & Han, Bing & Gao, Wei
- S0969698922000315 Examining the role of receptivity to green communication, altruism and openness to change on young consumers’ intention to purchase green apparel: A multi-analytical approach
by Tewari, Alok & Mathur, Smriti & Srivastava, Smriti & Gangwar, Divya
- S0969698922000327 The manifestation of luxury value dimensions in brand engagement in self-concept
by Ostovan, Nima & Khalili Nasr, Arash
- S0969698922000339 “I follow what you post!†: The role of social media influencers’ content characteristics in consumers' online brand-related activities (COBRAs)
by Cheung, Man Lai & Leung, Wilson K.S. & Aw, Eugene Cheng-Xi & Koay, Kian Yeik
- S0969698922000340 The impact of customised mobile marketing on passenger shopping behaviour in the airport terminal
by Wu, Cheng-Lung & Ma, Ngai Ki
- S0969698922000352 “Take it or leave it?†: Evidence on cultural differences affecting return behaviour for Gen Z
by Serravalle, Francesca & Vannucci, Virginia & Pantano, Eleonora
- S0969698922000376 Luxury fashion brand customers’ perceptions of mobile marketing: Evidence of multiple communications and marketing channels
by Azemi, Yllka & Ozuem, Wilson & Wiid, Ria & Hobson, Ana
- S0969698922000388 Corporate Social Responsibility in franchise chains: Specificities, insights from French franchise chains’ CSD, and avenues for future research
by Le Bot, Corentin & Perrigot, Rozenn & Déjean, Frédérique & Oxibar, Bruno
- S0969698922000406 Reconceptualizing value creation: Exploring the role of goal congruence in the Co-creation process
by Sheng, Margaret L. & Natalia, Natalia & Hsieh, C.Y.
- S0969698922000418 Social determinants of panic buying behaviour amidst COVID-19 pandemic: The role of perceived scarcity and anticipated regret
by Yuen, Kum Fai & Tan, Lydia Sonia & Wong, Yiik Diew & Wang, Xueqin
- S0969698922000431 Customer engagement in the context of retail mobile apps: A contingency model integrating spatial presence experience and its drivers
by Ho, Xuan Huong & Nguyen, Dong Phong & Cheng, Julian Ming Sung & Le, Angelina Nhat Hanh
- S0969698922000443 What online game spectators want from their twitch streamers: Flow and well-being perspectives
by Kim, Minseong & Kim, Hyung-Min
- S0969698922000455 Veganism: Theory of planned behaviour, ethical concerns and the moderating role of catalytic experiences
by D'Souza, Clare & Brouwer, Anne Renée & Singaraju, Stephen
- S0969698922000467 Game meats: Consumption values, theory of planned behaviour, and the moderating role of food neophobia/neophiliac behaviour
by D'Souza, Clare
- S0969698922000479 “I can get no e-satisfaction†. What analytics say? Evidence using satisfaction data from e-commerce
by Griva, Anastasia
- S0969698922000480 Impact of trust and knowledge in the food chain on motivation-behavior gap in green consumption
by Dong, Xuemei & Jiang, Baichen & Zeng, Hui & Kassoh, Fallah Samuel
- S0969698922000492 Building user engagement to mhealth apps from a learning perspective: Relationships among functional, emotional and social drivers of user value
by Santos-Vijande, MarÃa Leticia & Gómez-Rico, Mar & Molina-Collado, Arturo & Davison, Robert M.
- S0969698922000509 Determinants of switching intention from web-based stores to retail apps: Habit as a moderator
by Iranmanesh, Mohammad & Min, Connie Low & Senali, Madugoda Gunaratnege & Nikbin, Davoud & Foroughi, Behzad
- S0969698922000522 A strategic framework for technological innovations in support of the customer experience: A focus on luxury retailers
by Pantano, Eleonora & Pedeliento, Giuseppe & Christodoulides, George
- S096969892100463X Customers who misbehave: Identifying restaurant guests “acting out†via asymmetric case models
by Chaouali, Walid & Hammami, Samiha Mjahed & Cristóvão VerÃssimo, José Manuel & Harris, Lloyd C. & El-Manstrly, Dahlia & Woodside, Arch G.
- S096969892200008X Facial expressions of beneficiaries and donation intentions of potential donors: Effects of the number of beneficiaries in charity advertising
by Li, Meng-Ran & Yin, Cheng-Yue
- S096969892200011X How customers motive attributions impact intentions to use an interactive kiosk in-store
by van de Sanden, Stephanie & Willems, Kim & Brengman, Malaika
- S096969892200039X Mobile payment apps filling value gaps: Integrating consumption values with initial trust and customer involvement
by Chakraborty, Debarun & Siddiqui, Aaliyah & Siddiqui, Mujahid & Rana, Nripendra P. & Dash, Ganesh
- S096969892200042X Understanding organization-customer links in a service setting in Russia
by Ashill, Nick & Abuelsamen, Amjad & Gibbs, Tanya & Semaan, Rania W.
2022, Volume 65, Issue C
- S0969698919304333 The impact of channel integration on consumers’ channel preferences: Do showrooming and webrooming behaviors matter?
by Shakir Goraya, M. Awais & Zhu, Jing & Akram, Muhammad Shakaib & Shareef, Mahmud Akhter & Malik, Aneela & Bhatti, Zeeshan Ahmed
- S0969698919306290 The omni-channel approach: A utopia for companies?
by Hajdas, Monika & Radomska, Joanna & Silva, Susana C.
- S0969698920300771 Search, purchase, and satisfaction in a multiple-channel environment: How have mobile devices changed consumer behaviors?
by Singh, Sonika & Jang, Sungha
- S0969698920301211 Are privacy concerns still relevant? Revisiting consumer behaviour in omnichannel retailing
by Cheah, Jun-Hwa & Lim, Xin-Jean & Ting, Hiram & Liu, Yide & Quach, Sara
- S0969698920312674 The role of perceived enjoyment and perceived informativeness in assessing the acceptance of AR wearables
by Holdack, Eric & Lurie-Stoyanov, Katja & Fromme, Harro Fabian
- S0969698920312753 Service integration in omnichannel retailing and its impact on customer experience
by Quach, Sara & Barari, Mojtaba & Moudrý, Dann Vit & Quach, Ken
- S0969698920312777 Can't touch this? Conceptualizing the customer touchpoint in the context of omni-channel retailing
by Barann, Benjamin & Hermann, Andreas & Heuchert, Markus & Becker, Jörg
- S0969698920312790 Marketplace, reseller, or web-store channel: The impact of return policy and cross-channel spillover from marketplace to web-store
by Alaei, Amir Mohammad & Taleizadeh, Ata Allah & Rabbani, Masoud
- S0969698920313199 Moving from multi-channel to Omni-channel retailing: Special issue introduction
by Thaichon, Park & Phau, Ian & Weaven, Scott
- S0969698920313205 Identifying multi-channel value co-creator groups in the banking industry
by Hosseini, Monireh & Shajari, Sepideh & Akbarabadi, Mina
- S0969698920313461 Change in technology-enabled omnichannel customer experiences in-store
by Alexander, Bethan & Kent, Anthony
- S0969698921000540 Effects of characteristics of in-store retail technology on customer citizenship behavior
by Gong, Taeshik & Wang, Chen-Ya & Lee, Kangcheol
- S0969698921000552 Is a gift on sale “heart-discounted†? Givers’ misprediction on the value of discounted gifts and the influence of service robots
by Park, Yookyung & Yi, Youjae
- S0969698921000564 The convenience of shopping via voice AI: Introducing AIDM
by Klaus, Phil & Zaichkowsky, Judith Lynne
- S0969698921000588 Enhancing the role of flow experience in social media usage and its impact on shopping
by Hyun, Hyowon & Thavisay, Toulany & Lee, Suk Hyung
- S0969698921000813 Does social trust always explain the active use of sharing-based programs?: A cross-national comparison of Indian and U.S. rideshare consumers
by Cha, Moon-Kyung & Lee, Hee-Jung
- S0969698921000849 Spillover effects of a mega shopping complex on pre-existing, small retail shops over space, over time and across retail types
by Chung, Hwan & Ahn, Dae-Yong & Ahn, Seungho
- S0969698921000850 The informational value of multi-attribute online consumer reviews: A text mining approach
by Yi, Jisu & Oh, Yun Kyung
- S0969698921000874 How looking forward over the short period to-go affects consumer enjoyment: Role of temporal scarcity in access-based services
by Lee, Shinhyoung & Park, Kiwan
- S0969698921000898 Technology readiness and technology paradox of unmanned convenience store users
by Park, Hyun Jung & Zhang, Yining
- S0969698921002988 Less light, better bite: How ambient lighting influences taste perceptions
by Lefebvre, Sarah & Hasford, Jonathan & Boman, Laura
- S0969698921003970 When e-commerce becomes more human by transposing the hospitality concept to merchant websites
by Bataoui, Soffien
- S0969698921004045 The facets of consumer-based food label equity: Measurement, structure and managerial relevance
by Coderre, François & Sirieix, Lucie & Valette-Florence, Pierre
- S0969698921004057 Does impact of campaign and consumer guilt help in exploring the role of national identity and purchase decisions of consumers?
by Malhotra, Gunjan & Ramalingam, Mahesh
- S0969698921004070 When can interaction orientation create more service value? The moderating role of frontline employees' trust in managers and employee deep acting
by Yang, Defeng & Chen, Xiaoyun & Ma, Baolong & Wei, Haiying
- S0969698921004082 The customer retail app experience: Implications for customer loyalty
by Molinillo, Sebastian & Aguilar-Illescas, RocÃo & Anaya-Sánchez, Rafael & Carvajal-Trujillo, Elena
- S0969698921004100 Is the shopper always the king/queen? Study of omnichannel retail technology use and shopping orientations
by Ben Mimoun, Mohamed Slim & Lancelot Miltgen, Caroline & Slama, Boulbeba
- S0969698921004124 How online reviews and coupons affect sales and pricing: An empirical study based on e-commerce platform
by Duan, Yongrui & Liu, Tonghui & Mao, Zhixin
- S0969698921004136 Keep it vague? New product preannouncement, regulatory focus, and word-of-mouth
by Wang, Xingyuan & Liu, Yun & Wang, Shuyang & Chen, Haipeng (Allan)
- S0969698921004148 Shopping in the omnichannel supply chain under price competition and product return
by Jena, Sarat Kumar & Meena, Purushottam
- S0969698921004161 Short and sweet: Effects of pop-up stores’ ephemerality on store sales
by Henkel, Laura & Jahn, Steffen & Toporowski, Waldemar
- S0969698921004173 Fashion shopping on the go: A Dual-stage predictive-analytics SEM-ANN analysis on usage behaviour, experience response and cross-category usage
by Ng, Felicity Zi-Xuan & Yap, Hui-Yee & Tan, Garry Wei-Han & Lo, Pei-San & Ooi, Keng-Boon
Printed from https://ideas.repec.org/s/eee/joreco7.html
