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Content
2022, Volume 65, Issue C
2022, Volume 64, Issue C
- S0969698921002903 A sound brand identity design: The interplay between sound symbolism and typography on brand attitude and memory
by Jun, Yesel & Lee, Hyunju
- S0969698921002915 I read, therefore I buy? Analyzing the impact of flyer distribution and readership on purchase behaviour
by Ieva, Marco & Ziliani, Cristina & Gázquez-Abad, Juan Carlos & D'Attoma, Ida
- S0969698921002976 Additive omnichannel atmospheric cues: The mediating effects of cognitive and affective responses on purchase intention
by Lazaris, Chris & Vrechopoulos, Adam & Sarantopoulos, Panagiotis & Doukidis, Georgios
- S0969698921003106 Linking atmospherics to shopping outcomes: The role of the desire to stay
by Elmashhara, Maher Georges & Soares, Ana Maria
- S0969698921003167 Better support for supportive jobs. How to improve brand performance through better compensation and training for in-store merchandisers
by Meyer, Jan-Hinrich & González, Eva M. & Lopez-LomelÃ, Miguel A.
- S0969698921003180 Reconciling conflict of interests in a green retailing channel with green sales effort
by Heydari, Jafar & Bineshpour, Pegah & Walther, Grit & Ülkü, M. Ali
- S0969698921003192 The geography of e-shopping in China: On the role of physical and virtual accessibility
by Shao, Rui & Derudder, Ben & Witlox, Frank
- S0969698921003209 The impact of supermarket credibility on purchase intention of novel food
by Jung, Inhaeng Noah & Sharma, Amit & Mattila, Anna S.
- S0969698921003210 The social significance of AI in retail on customer experience and shopping practices
by Moore, Simon & Bulmer, Sandy & Elms, Jonathan
- S0969698921003222 Interactivity, Inspiration, and Perceived Usefulness! How retailers’ AR-apps improve consumer engagement through flow
by Arghashi, Vahideh & Yuksel, Cenk Arsun
- S0969698921003234 Gender’s moderating role in the relationship between organisational form and performance in the Spanish supermarket industry
by Vázquez-Suárez, Luis & MejÃa-Vásquez, Pericles Ramón & Serafim da Silva, Sheila & Sánchez-Gómez, Roberto
- S0969698921003246 The extension of animosity model of foreign product purchase: Does country of origin matter?
by Hoang, Hung Trong & Bich Ho, Khanh Ngoc & Tran, Trang P. & Le, Truc Quang
- S0969698921003258 More than a mere cup of coffee: When perceived luxuriousness triggers Chinese customers’ perceptions of quality and self-congruity
by Li, Rong & Laroche, Michel & Richard, Marie-Odile & Cui, Xinyu
- S0969698921003349 Towards a Mobile App Diffusion of Innovations model: A multinational study of mobile wallet adoption
by Shaw, Norman & Eschenbrenner, Brenda & Brand, Benedikt M.
- S0969698921003350 The impact of introducing a customer loyalty program on category sales and profitability
by Lin, Chen & Bowman, Douglas
- S0969698921003362 Customer happiness as a function of perceived loyalty program benefits - A quantile regression approach
by Agarwal, Reeti & Mehrotra, Ankit & Misra, Dheeraj
- S0969698921003374 Creating and detecting fake reviews of online products
by Salminen, Joni & Kandpal, Chandrashekhar & Kamel, Ahmed Mohamed & Jung, Soon-gyo & Jansen, Bernard J.
- S0969698921003386 Towards rebuilding the highstreet: Learning from customers’ town centre shopping journeys
by AbedRabbo, Majd & Hart, Cathryn & Ellis-Chadwick, Fiona & AlMalak, Zeina
- S0969698921003398 What drives consumers to customize products? The mediating role of brand experience
by Pallant, Jessica L. & Karpen, Ingo O. & Sands, Sean J.
- S0969698921003404 When and how consumers are willing to exchange data with retailers: An exploratory segmentation
by Pallant, Jason I. & Pallant, Jessica L. & Sands, Sean J. & Ferraro, Carla R. & Afifi, Eslam
- S0969698921003416 Sustainably sustaining (online) fashion consumption: Using influencers to promote sustainable (un)planned behaviour in Europe's millennials
by Johnstone, Leanne & Lindh, Cecilia
- S0969698921003441 How can I Be as attractive as a Fitness YouTuber in the era of COVID-19? The impact of digital attributes on flow experience, satisfaction, and behavioral intention
by Kim, Minseong
- S0969698921003453 Consumer rights or unethical behaviors: Exploring the impacts of retailer return policies
by Chang, Hsiu-Hua & Yang, Ting-Shan
- S0969698921003465 The role of art infusion in enhancing pro-environmental luxury brand advertising
by Quach, Sara & Septianto, Felix & Thaichon, Park & Nasution, Reza Ashari
- S0969698921003477 Pricing strategies of two-sided platforms considering privacy concerns
by Duan, Yongrui & Liu, Peng & Feng, Yixuan
- S0969698921003489 M-atmospherics: From the physical to the digital
by Rayburn, Steven W. & Anderson, Sidney T. & Zank, Gail M. & McDonald, Imani
- S0969698921003490 Revealing travellers’ satisfaction during COVID-19 outbreak: Moderating role of service quality
by Nilashi, Mehrbakhsh & Abumalloh, Rabab Ali & Minaei-Bidgoli, Behrouz & Abdu Zogaan, Waleed & Alhargan, Ashwaq & Mohd, Saidatulakmal & Syed Azhar, Sharifah Nurlaili Farhana & Asadi, Shahla & Samad, Sarminah
- S0969698921003507 Exploring the core factors of online purchase decisions by building an E-Commerce network evolution model
by Yang, Luming & Xu, Min & Xing, Lin
- S0969698921003519 Increasing customer loyalty and WOM in an age of terror: Cross-cultural development and validation of the customers’ reactions to terror scale (CRTS)
by Gilboa, Shaked & Seger-Guttmann, Tali & Partouche-Sebban, Judith
- S0969698921003520 Way to success: Understanding top streamer's popularity and influence from the perspective of source characteristics
by Guo, Yuanyuan & Zhang, Kexin & Wang, Chaoyou
- S0969698921003532 Price, online coupon, and store service effort decisions under different omnichannel retailing models
by Li, Zonghuo & Wang, Di & Yang, Wensheng & Jin, Hyun Seung
- S0969698921003544 The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
by Prentice, Catherine & Dominique-Ferreira, Sergio & Ferreira, Andreia & Wang, Xuequn (Alex)
- S0969698921003556 Online personalized recommended product quality and e-impulse buying: A conditional mediation analysis
by Ampadu, Seth & Jiang, Yuanchun & Debrah, Emmanuel & Antwi, Collins Opoku & Amankwa, Eric & Gyamfi, Samuel Adu & Amoako, Richard
- S0969698921003568 Dynamic impact of negative public sentiment on agricultural product prices during COVID-19
by Liu, Yunqiang & Liu, Sha & Ye, Deping & Tang, Hong & Wang, Fang
- S0969698921003581 Understanding multi-channel consumer behavior: A comparison between segmentations of multi-channel purchases by product category and overall products
by Kondo, Fumiyo N. & Okubo, Taishi
- S0969698921003593 The status quo bias and its individual differences from a price management perspective
by Bergers, Dominic
- S0969698921003611 New insights in Peer-to-Peer carsharing and ridesharing participation intentions: Evidence from the “provider-user†perspective
by Prieto, Marc & Stan, Valentina & Baltas, George
- S0969698921003623 A cross cultural investigation of retailers commitment to CSR and customer citizenship behaviour: The role of ethical standard and value relevance
by Abdelmoety, Ziad Hassan & Aboul-Dahab, Sameh & Agag, Gomaa
- S0969698921003635 Hidden price promotions: Could retailer price promotions backfire?
by Li, Wenjing & Hardesty, David M. & Craig, Adam W. & Song, Lei
- S0969698921003647 Impact of customer experience on attitude and repurchase intention in online grocery retailing: A moderation mechanism of value Co-creation
by Anshu, Kumari & Gaur, Loveleen & Singh, Gurmeet
- S0969698921003659 The effects of framing messages and cause-related marketing on backing intentions in reward-based crowdfunding
by Kuo, Ying-Feng & Lin, Cathy S. & Liu, Li-Te
- S0969698921003660 Seamless experience in the context of omnichannel shopping： scale development and empirical validation
by Chang, Ya Ping & Li, Jingwen
- S0969698921003672 Interplays between manufacturer advertising and retailer store brand introduction: Agency vs. wholesale contracts
by Shen, Qichao & He, Bo & Qing, Qiankai
- S0969698921003684 Consumers’ personality and compulsive buying behavior: The role of hedonistic shopping experiences and gender in mediating-moderating relationships
by Tarka, Piotr & Kukar-Kinney, Monika & Harnish, Richard J.
- S0969698921003696 Exploring customer experience during channel switching in omnichannel retailing context: A qualitative assessment
by Nguyen, Anh Thi Van & McClelland, Robert & Thuan, Nguyen Hoang
- S0969698921003702 Is there any value in the online reviews of remedial satisfied customers? An empirical study in the hospitality industry
by Bai, Yanzhuang & Li, Tingwu & Zheng, Chundong
- S0969698921003714 Online reviews as a pacifying decision-making assistant
by Le, Loc Tuan & Ly, Pham Thi Minh & Nguyen, Nhan Thanh & Tran, Lobel Trong Thuy
- S0969698921003726 Partnerships that go places: How to successfully market products from vendor partners at retail stores from the vendors’ perspective
by Tsai, Pei-Hsuan & Tang, Jia-Wei & Chen, Chih-Jou
- S0969698921003738 Why do consumers purchase biodegradable plastic? The impact of hedonics and environmental motivations on switching intention from synthetic to biodegradable plastic among the young consumers
by Moshood, Taofeeq D. & Nawanir, Gusman & Mahmud, Fatimah & Mohamad, Fazeeda & Ahmad, Mohd Hanafiah & AbdulGhani, Airin
- S0969698921003751 Predicting future consumer purchases in grocery retailing with the condensed Poisson lognormal model
by Trinh, Giang & Wright, Malcolm J.
- S0969698921003763 Sustainabilty and retail marketing: Corporate, product and store perspectives
by Elg, Ulf & Welinder, Axel
- S0969698921003775 Profiling shoppers’ coping behaviours during a pandemic crisis: A regulatory focus perspective
by Sit, Kokho Jason & Ballantyne, Erica E.F. & Gorst, Jonathan
- S0969698921003787 Effect of WeChat interaction on brand evaluation: A moderated mediation model of para-social interaction and affiliative tendency
by Zhang, Chu-Bing & Zhang, Zhuo-Ping & Chang, Ying & Li, Tian-Ge & Hou, Ru-Jing
- S0969698921003799 Proposal for modeling social robot acceptance by retail customers: CAN model + technophobia
by Subero-Navarro, Ã urea & PelegrÃn-Borondo, Jorge & Reinares-Lara, Eva & Olarte-Pascual, Cristina
- S0969698921003805 Managing social media recovery: The important role of service recovery transparency in retaining customers
by Honora, Andreawan & Chih, Wen-Hai & Wang, Kai-Yu
- S0969698921003817 From employee engagement to customer engagement: A multilevel dual-path model of engagement spillover effects in service ecosystems
by Han, Xiaoyun & Chen, Shuping & Chen, Bing
- S0969698921003829 The effect of shopping goals and in-store mobile device use on purchase outcomes in brick-and-mortar stores
by Punj, Girish
- S0969698921003830 The influence of communication in destination imagery during COVID-19
by Cambra-Fierro, Jesús & Fuentes-Blasco, MarÃa & Gao, Lily Xuehui & Melero-Polo, Iguácel & Trifu, Andreea
- S0969698921003842 The impact of retailers’ sustainable development on consumer advocacy: A chain mediation model investigation
by Wang, Xing-Xin & He, Ai-Zhong
- S0969698921003854 Building brand credibility: The role of involvement, identification, reputation and attachment
by Molinillo, Sebastian & Japutra, Arnold & Ekinci, Yuksel
- S0969698921003866 When service robots look at themselves in the mirror: An examination of the effects of perceptions of robotic self-recognition
by Söderlund, Magnus
- S0969698921003878 Optimal promotion planning for a product launch in the presence of word-of-mouth
by Bigdellou, Saeide & Aslani, Shirin & Modarres, Mohammad
- S0969698921003891 Should a small-sized store have both online and offline channels? An efficiency analysis of the O2O platform strategy
by Kim, Hongbum & Ryu, Min Ho & Lee, Daeho & Kim, Jang Hyun
- S0969698921003908 Psychological comfort in service relationships: A mixed-method approach
by Radia, Karan Nilesh & Purohit, Sonal & Desai, Shachi & Nenavani, Jitendra
- S0969698921003921 Effect of community relationship management, relationship marketing orientation, customer engagement, and brand trust on brand loyalty: The case of a commercial bank in Thailand
by Wongsansukcharoen, Jedsada
- S0969698921003933 Cross-national differences in big data analytics adoption in the retail industry
by Youssef, Mayada Abd El-Aziz & Eid, Riyad & Agag, Gomaa
- S0969698921003945 Influence of augmented reality product display on consumers’ product attitudes: A product uncertainty reduction perspective
by Sun, Chunhua & Fang, Yuan & Kong, Meng & Chen, Xiayu & Liu, Yezheng
- S0969698921003957 Challenging the "integration imperative": A customer perspective on omnichannel journeys
by Gasparin, Isadora & Panina, Ekaterina & Becker, Larissa & Yrjölä, Mika & Jaakkola, Elina & Pizzutti, Cristiane
- S0969698921003969 The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
by Tuguinay, Jovanie A. & Prentice, Catherine & Moyle, Brent
- S0969698921003982 Uniform or spatially differentiated? Pricing Strategies for Information Goods under simultaneous and sequential decision-making in multi-market context
by Adhikari, Arnab & Sharma, Megha & Basu, Sumanta & Jha, Ashish Kumar
- S0969698921003994 Brand personality appeal in retailing: Comparing fashion- and grocery retailing
by Willems, Kim
- S0969698921004008 Winning ugly: Profit maximizing marketing strategies for ugly foods
by Qi, Danyi & Penn, Jerrod & Li, Ran & Roe, Brian E.
- S0969698921004021 Posted price and name-your-own-price in a product line design problem
by Nosoohi, Iman
- S0969698921004033 The distinctive agenda of service failure recovery in e-tailing: Criticality of logistical / non-logistical service failure typologies and e-tailing ethics
by Roy, Vivek & Vijay, T. Sai & Srivastava, Abhishek
- S0969698921004069 Why display motion on packaging? The effect of implied motion on consumer behavior
by Yu, Junwei & Droulers, Olivier & Lacoste-Badie, Sophie
- S0969698921004094 Thanks COVID-19, I'll reconsider my purchase: Can fear appeal reduce online shopping cart abandonment?
by Wang, Siqi & Cheah, Jun-Hwa & Lim, Xin-Jean & Leong, Yee Choy & Choo, Wei Chong
- S0969698921004112 An investigation into online atmospherics: The effect of animated images on emotions, cognition, and purchase intentions
by Laroche, Michel & Li, Rong & Richard, Marie-Odile & Zhou, Mi
- S096969892100268X Shopping mall retailing: A bibliometric analysis and systematic assessment of Chebat's contributions
by Krey, Nina & Picot-Coupey, Karine & Cliquet, Gérard
- S096969892100326X Crowding in the time of COVID: Effects on rapport and shopping satisfaction
by Eroglu, Sevgin A. & Machleit, Karen A. & Neybert, Emma G.
- S096969892100343X Learning, contractual capabilities, and contract duration changes in franchise networks
by Perdreau, Frédéric & Fréchet, Marc
- S096969892100357X The multiple effects of service innovation and quality on transitional and electronic word-of-mouth in predicting customer behaviour
by Lee, Wei-Long & Liu, Chih-Hsing & Tseng, Tzu-Wen
- S096969892100360X Do brands’ social media marketing activities matter? A moderation analysis
by Khan, Imran
- S096969892100374X Consumer decision-making styles, involvement, and the intention to participate in online group buying
by Klein, Andreas & Sharma, Varinder M.
- S096969892100388X Virtual reality as a promotion tool for small independent stores
by Kim, Gwia & Jin, Byoungho & Shin, Daeun Chloe
- S096969892100391X Ad creativity in a negative context: How a thanking message frame enhances purchase intention in times of crisis
by Demsar, Vlad & Sands, Sean & Rosengren, Sara & Campbell, Colin
2021, Volume 63, Issue C
- S0969698920313953 A two-generation new product model by considering forward-looking customers: Dynamic pricing and advertising optimization
by Ghobadi, Somayeh Najafi- & Bagherinejad, Jafar & Taleizadeh, Ata Allah
- S0969698920314041 Positive and negative word of mouth (WOM) are not necessarily opposites: A reappraisal using the dual factor theory
by Talwar, Manish & Talwar, Shalini & Kaur, Puneet & Islam, A.K.M. Najmul & Dhir, Amandeep
- S0969698920314120 Social commerce website design, perceived value and loyalty behavior intentions: The moderating roles of gender, age and frequency of use
by Molinillo, Sebastian & Aguilar-Illescas, RocÃo & Anaya-Sánchez, Rafael & Liébana-Cabanillas, Francisco
- S0969698921002162 The provenance of loyalty card data for urban and retail analytics
by Rains, Tim & Longley, Paul
- S0969698921002241 Using structural topic modelling to predict users’ sentiment towards intelligent personal agents. An application for Amazon’s echo and Google Home
by Sánchez-Franco, Manuel J. & Arenas-Márquez, Francisco J. & Alonso-Dos-Santos, Manuel
- S0969698921002265 Effect of customer involvement on co-creation of services: A moderated mediation model
by Cheung, Millissa F.Y. & To, W.M.
- S0969698921002307 South African consumers' willingness to pay a premium for Karoo Lamb: The influence of subjective and objective knowledge, label information and demographics
by Donoghue, Suné & Wilken-Jonker, Ina & Steffens, Francois E. & Kirsten, Johann F.
- S0969698921002319 Greater patience and monetary expenditure: How shopping with companions influences purchase decisions
by Gui, Dan-Yang & Liu, Shixiong & Dai, Yu & Liu, Ying & Wang, Xiaoli & Huang, Huiying
- S0969698921002332 Why do people purchase from food delivery apps? A consumer value perspective
by Tandon, Anushree & Kaur, Puneet & Bhatt, Yogesh & Mäntymäki, Matti & Dhir, Amandeep
- S0969698921002344 Purchasing natural personal care products in the era of fake news? The moderation effect of brand trust
by Kumar, Sushant & Talwar, Shalini & Krishnan, Satish & Kaur, Puneet & Dhir, Amandeep
- S0969698921002356 Online purchase intention in Chinese social commerce platforms: Being emotional or rational?
by Akram, Umair & Junaid, Muhammad & Zafar, Abaid Ullah & Li, Zhiwen & Fan, Mingyue
- S0969698921002423 Dealing with poor online ratings in the hospitality service industry: The mitigating power of corporate social responsibility activities
by Girardin, Florent & Bezençon, Valéry & Lunardo, Renaud
- S0969698921002435 The curious case of productivity orientation: The influence of advertising stimuli on affect and preference for subscription boxes
by Toteva, Irina T. & Lutz, Richard J. & Shaw, Eric H.
- S0969698921002447 What drives diners' eco-friendly behaviour? The moderating role of planning routine
by Talwar, Shalini & Kaur, Puneet & Yadav, Rambalak & Bilgihan, Anil & Dhir, Amandeep
- S0969698921002459 Channel-level resource allocation decision in multichannel retailing: A U.S. multichannel company application
by Salmani, Yasamin & Partovi, Fariborz Y.
- S0969698921002460 How mobile augmented reality applications affect continuous use and purchase intentions: A cognition-affect-conation perspective
by Qin, Hong & Osatuyi, Babajide & Xu, Lu
- S0969698921002472 Does sustainability really matter to consumers? Assessing the importance of online shop and apparel product attributes
by Rausch, Theresa Maria & Baier, Daniel & Wening, Stefanie
- S0969698921002484 Shop-hop till you drop! The effect of the image gap on spillover patronage within retail agglomerations
by Wei, Sheng & Huo, Hong & Xu, Ming & Kadirov, Djavlonbek & Fam, Kim-Shyan
- S0969698921002496 Consumer perceived value and impulse buying behavior on mobile commerce: The moderating effect of social influence
by Yang, Feng & Tang, Jing & Men, Jinqi & Zheng, Xiabing
- S0969698921002502 Determinants of customer brand loyalty in the retail industry: A comparison between national and private brands in South Korea
by Hwang, Syjung & Lee, Minyoung & Park, Eunil & del Pobil, Angel P.
- S0969698921002514 Building value with packaging: Development and validation of a measurement scale
by Dopico-Parada, Ana & López-Miguens, MarÃa Jesús & à lvarez-González, Paula
- S0969698921002526 Impact of apps aesthetics on revisit intentions of food delivery apps: The mediating role of pleasure and arousal
by Kumar, Sushant & Jain, Aarushi & Hsieh, Jung-Kuei
- S0969698921002538 Adopting autonomous vehicles: The moderating effects of demographic variables
by Park, Jungkun & Hong, EunPyo & Le, Hoang TPM
- S0969698921002551 Modeling behavioral intention to use travel reservation apps: A cross-cultural examination between US and China
by Ahmad, Wasim & Kim, Woo Gon & Choi, Hyung-Min & Haq, Junaid Ul
- S0969698921002563 What's inside matters: The impact of ingredient branding on consumers' purchasing behaviours in services
by Paydas Turan, Ceyda
- S0969698921002575 Determinants of store patronage: The roles of political ideology, consumer and market characteristics
by Madani, Fatima & Seenivasan, Satheesh & Ma, Junzhao
- S0969698921002587 Equifinal causes of sustainable clothing purchase behavior: An fsQCA analysis among generation Y
by Kopplin, Cristopher Siegfried & Rösch, Stella Franca
- S0969698921002599 Ethics support through rapport: Elaborating the impact of service provider rapport on ethical behaviour intention of the tourists
by Paramita, Widya & Zulfa, Naila & Rostiani, Rokhima & Widyaningsih, Yulia A. & Sholihin, Mahfud
- S0969698921002605 Conflict management capabilities in franchising
by Perrigot, Rozenn & López-Fernández, Begoña & Basset, Guy
- S0969698921002617 The abandonment behaviour of the branded app consumer: A study using interpretive structural modelling approach
by Mondal, Jalaluddin & Chakrabarti, Somnath
- S0969698921002629 The effects of ad heuristic and systematic cues on consumer brand awareness and purchase intention: Investigating the bias effect of heuristic information processing
by Tan, Yingsi & Geng, Shuang & Katsumata, Sotaro & Xiong, Xiaojun
- S0969698921002630 Horizontal mergers under uniform resource constraints
by Nie, Pu-yan & Wang, Chan & Wen, Hong-xing
- S0969698921002642 The moderating impact of taste award on the interplay between perceived taste, perceived quality and brand trust
by Konuk, Faruk Anıl
- S0969698921002654 Consumer acceptance of irradiated food and information disclosure – A retail imperative
by D'Souza, Clare & Apaolaza, Vanessa & Hartmann, Patrick & Brouwer, Anne Renée & Nguyen, Ninh
- S0969698921002666 Jean-Charles Shalom Chebat, (1945–2019) z’’l: An intimate perspective into his life
by Gélinas-Chebat, Claire & Chebat, Daniel-Robert & Chebat, Myriam-Ève & Chebat, Élise-Rachel
- S0969698921002678 The young and the reckless: Social and physical warning messages reduce dangerous driving behavior in a simulator
by Chebat, Daniel-Robert & Lemarié, Linda & Rotnemer, Batya & Talbi, Tzviel & Wagner, Michael
- S0969698921002691 Tell me a story about yourself: The words of shopping experience and self-satisfaction
by Petruzzellis, Luca & Fronzetti Colladon, Andrea & Visentin, Marco & Chebat, Jean-Charles
- S0969698921002708 Experiencing atmospherics: The moderating effect of mall experiences on the impact of individual store atmospherics on spending behavior and mall loyalty
by Vilnai-Yavetz, Iris & Gilboa, Shaked & Mitchell, Vince
- S0969698921002836 How close do we feel to virtual product to make a purchase decision? Impact of perceived proximity to virtual product and temporal purchase intention
by Poushneh, Atieh
- S0969698921002848 Exploring the impact of chatbots on consumer sentiment and expectations in retail
by Tran, Anh D. & Pallant, Jason I. & Johnson, Lester W.
- S0969698921002861 Augmented reality shopping application usage: The influence of attitude, value, and characteristics of innovation
by Jiang, Yi & Wang, Xueqin & Yuen, Kum Fai
- S0969698921002873 The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country
by Uzir, Md. Uzir Hossain & Al Halbusi, Hussam & Thurasamy, Ramayah & Thiam Hock, Rodney Lim & Aljaberi, Musheer A. & Hasan, Najmul & Hamid, Mahmud
- S0969698921002885 Exploring an in-store customer journey for customers shopping for outdoor apparel
by Terblanche, Nic S. & Kidd, Martin
- S0969698921002897 I don't want to be a rule enforcer during the COVID-19 pandemic: Frontline employees' plight
by Northington, William Magnus & Gillison, Stephanie T. & Beatty, Sharon E. & Vivek, Shiri
- S0969698921002927 The influences of cooperative climate, competitive climate and customer empowerment on service creativity
by Lee, Tingko & Sam Liu, Chih-Hsing & Li, Pei-Hsun
- S0969698921002939 Predictors of consumers’ willingness to share personal information with fashion sales robots
by Song, Christina Soyoung & Kim, Youn-Kyung
- S0969698921002940 A purchase decision support model considering consumer personalization about aspirations and risk attitudes
by Song, Yongming & Li, Guangxu & Li, Tie & Li, Yanhong
- S0969698921002952 How do restaurant atmospherics influence restaurant authenticity? An integrative framework and empirical evidence
by Al-Kilani, Shaymaa & El Hedhli, Kamel
- S0969698921002964 Background music tempo effects on food evaluations and purchase intentions
by Pantoja, Felipe & Borges, Adilson
- S0969698921003003 Cute brand logo enhances favorable brand attitude: The moderating role of hope
by Septianto, Felix & Paramita, Widya
- S0969698921003015 AI-chatbots on the services frontline addressing the challenges and opportunities of agency
by Chong, Terrence & Yu, Ting & Keeling, Debbie Isobel & de Ruyter, Ko
- S0969698921003027 Authenticity, fit and product type: Testing a celebrity brand extension model cross-culturally
by Osorio, MarÃa Lucila & Centeno-Velázquez, Edgar & López-Pérez, MarÃa Eugenia & del Castillo, Ernesto
- S0969698921003039 ‘I'm like you, and I like what you like’ sustainable food purchase influenced by vloggers: A moderated serial-mediation model
by Xu, Zhen & Islam, Tahir & Liang, Xiaobei & Akhtar, Naeem & Shahzad, Mohsin
- S0969698921003040 Positive gender congruency effects on shopper responses: Field evidence from a gender egalitarian culture
by Otterbring, Tobias & Bhatnagar, Roopali & Samuelsson, Peter & Borau, Sylvie
- S0969698921003052 Exploring the involvement-patronage link in the phygital retail experiences
by Banik, Shanta
- S0969698921003064 The effect of employees' politeness strategy and customer membership on customers' perception of co-recovery and online post-recovery satisfaction
by Zhang, Yu & Yuan, Yafen & Su, Jiafu & Xiao, Yan
- S0969698921003076 Mobile shopping intensity: Consumer demographics and motivations
by Hou, Jianwei & Elliott, Kevin
- S0969698921003088 Deciphering in-store-online switching in multi-channel retailing context: Role of affective commitment to purchase situation
by Jebarajakirthy, Charles & Das, Manish & Shah, Dhara & Shankar, Amit
- S0969698921003118 The perception of discount sales promotions – A utilitarian and hedonic perspective
by Jee, Teck Weng
- S0969698921003131 Taking advantage of the gluten-free opportunity: Assortment as the key driver for modern grocery retailers
by Fornari, Edoardo & Fornari, Daniele & Grandi, Sebastiano & Iuffmann Ghezzi, Alessandro & Menegatti, Mario
- S0969698921003143 Purchasing veg private labels? A comparison between occasional and regular buyers
by Martinelli, Elisa & De Canio, Francesca
- S0969698921003155 It's not there, I love it! How relevance to objective needs of an unavailable item impacts emotions, store image, and behavior
by Kowalczyk, Liliana & Breugelmans, Els & Campo, Katia
- S0969698921003179 Social media and sustainable purchasing attitude: Role of trust in social media and environmental effectiveness
by Zafar, Abaid Ullah & Shen, Jie & Ashfaq, Muhammad & Shahzad, Mohsin
- S096969892100223X Show me your mobile and I will tell you who you are: Forecasting consumer compassion and altruism behaviour through smartphone type and usage
by Anand, Amitabh & Vessal, Saeedeh Rezeaee & Rathi, Kishore & Ameen, Nisreen
- S096969892100240X Do myriad e-channels always create value for customers? A dynamic analysis of the perceived value of a digital information product during the usage phase
by Mencarelli, Rémi & Rivière, Arnaud & Lombart, Cindy
- S096969892100254X Quality of channel integration and customer loyalty in omnichannel retailing: The mediating role of customer engagement and relationship program receptiveness
by Gao, Mengjia & Huang, Lin
- S096969892100271X Appreciation vs. apology: When and why does face covering requirement increase revisit intention?
by Luo, Anqi & Ye, Tian & Xue, Xunyue & Mattila, Anna S.
- S096969892100285X Beyond classical van Westendorp: Assessing price sensitivity for variants of algae-based meat substitutes
by Weinrich, Ramona & Gassler, Birgit
- S096969892100299X The impact of online celebrity in livestreaming E-commerce on purchase intention from the perspective of emotional contagion
by Meng, Lu (Monroe) & Duan, Shen & Zhao, Yijun & Lü, Kevin & Chen, Siyun
- S096969892100309X Standing up for or against: A text-mining study on the recommendation of mobile payment apps
by Verkijika, Silas Formunyuy & Neneh, Brownhilder Ngek
2021, Volume 62, Issue C
- S0969698921001491 The impact of weather on consumer behavior and retail performance: Evidence from a convenience store chain in China
by Tian, Xin & Cao, Shasha & Song, Yan
- S0969698921001570 When should star power and eWOM be responsible for the box office performance? - An empirical study based on signaling theory
by Fan, Liu & Zhang, Xiaoping & Rai, Laxmisha
- S0969698921001594 Price and quality decisions in a vertically-differentiated supply chain with an “Online-to-Store†channel
by Hou, Rui & Zhao, You & Zhu, Mengqiang & Lin, Xiaogang
- S0969698921001612 Revisiting food delivery apps during COVID-19 pandemic? Investigating the role of emotions
by Kumar, Sushant & Shah, Arunima
- S0969698921001624 Determinants of purchase luxury counterfeit products in social commerce: The mediating role of compulsive internet use
by Islam, Tahir & Pitafi, Abdul Hameed & Akhtar, Naeem & Xiaobei, Liang
- S0969698921001636 Using online data for offline decisions: A geostatistical approach for evaluating the patronage potential of a baby-care retailer
by Mahama-Musah, Fuseina & Schoutteet, Penelope & Vanhaverbeke, Lieselot
- S0969698921001648 Examining the relationship between customer bonding, customer participation, and customer satisfaction
by Yi, Ho-Taek & Yeo, ChanKoo & Amenuvor, Fortune Edem & Boateng, Henry
- S0969698921001661 The panic buying behavior of consumers during the COVID-19 pandemic: Examining the influences of uncertainty, perceptions of severity, perceptions of scarcity, and anxiety
by Omar, Nor Asiah & Nazri, Muhamad Azrin & Ali, Mohd Helmi & Alam, Syed Shah
- S0969698921001673 Pursuit of loyalty in service recovery: The roles of brand equity and cognitive reappraisal as moderators
by Harun, Ahasan & Rokonuzzaman, Md
- S0969698921001685 All's well that ends well: Effective recovery from failures during the delivery phase of e-retailing process
by Jafarzadeh, Hamed & Tafti, Mahdi & Intezari, Ali & Sohrabi, Babak
- S0969698921001697 Your receipt is in the bag: Service and temporal effects as factors of customer engagement formation during acquisition
by Harman, David M. & Porter, Michael C.
- S0969698921001703 Investigating consumer binge-watching behavior: A valence framework perspective
by Song, Lianlian & Hu, Baixue & Mou, Jian
- S0969698921001715 Using food pictorial metaphor in the advertising of non-food brands: An exploratory investigation of consumer interpretation and affective response
by Boujena, Othman & Ulrich, Isabelle & Piris, Yolande & Chicheportiche, Laëtitia
- S0969698921001727 A psychological approach to Bitcoin usage behavior in the era of COVID-19: Focusing on the role of attitudes toward money
by Kim, Minseong
- S0969698921001739 How does shopping duration evolve and influence buying behavior? The role of marketing and shopping environment
by Li, Xi & Dahana, Wirawan Dony & Ye, Qiongwei & Peng, Luluo & Zhou, Jiaying
- S0969698921001740 Role of mobile food-ordering applications in developing restaurants’ brand satisfaction and loyalty in the pandemic period
by Dirsehan, Taşkın & Cankat, Ece
- S0969698921001752 Antecedents and consequences of customer flexibility: Establishing the link to firm competitive advantage
by Ghomi, Vahid & Gligor, David & Parast, Mahour & Shokoohyar, Sina & Esfahani, Mina Ghofrani
- S0969698921001764 “Alexafying†shoppers: The examination of Amazon's captive relationship strategy
by Ramadan, Zahy B.
- S0969698921001776 Brand experience and consumers' social interactive engagement with brand page: An integrated-marketing perspective
by Paramita, Widya & Chan Nhu, Huynh Ba & Ngo, Liem Viet & Minh Tran, Quan Ha & Gregory, Gary
- S0969698921001788 Digital coupon promotion and platform selection in the presence of delivery effort
by Jiang, Yuqing & Liu, Fan & Lim, Andrew
- S0969698921001806 The rise of the grocerant: Patrons’ in-store dining experiences and consumption behaviors at grocery retail stores
by Ham, Sunny & Lee, Kai-Sean & Koo, Bonhak & Kim, Seoyoung & Moon, Hyeyoung & Han, Heesup
- S0969698921001831 Perception value of product-service systems: Neural effects of service experience and customer knowledge
by Zhao, Meina & Wang, Xuqi
- S0969698921001843 Mixed emotional appeal enhances positive word-of-mouth: The moderating role of narrative person
by Quach, Sara & Septianto, Felix & Thaichon, Park & Chiew, Tung Moi
- S0969698921001855 Analysing the drivers of customer happiness at authorized workshops and improving retention
by Kumar, Anil
- S0969698921001971 Determinants and consequences of service experience toward small retailer platform business model: Stimulus–organism–response perspective
by Lian, Jiunn-Woei
- S0969698921001983 Collaborative consumption in China: An empirical investigation of its antecedents and consequences
by Ni, Shaowen
- S0969698921001995 How can Indian small-scale fashion retailers survive COVID-19 disruption?-A Brand Portfolio Optimization Perspective
by Sinha, Priyank & Sainy, Romi
- S0969698921002009 The impact of hotel attributes, well-being perception, and attitudes on brand loyalty: Examining the moderating role of COVID-19 pandemic
by Kim, Jinkyung Jenny & Han, Heesup & Ariza-Montes, Antonio
- S0969698921002010 Retailers with traits of consumer: Exploring the existence and antecedents of brand loyalty in small unorganized retailers
by Dugar, Anurag & Chamola, Pankaj
- S0969698921002022 Hedonic prices for the fruit market in Bangladesh: Lessons from guava and hog plum purchase decisions
by Hossain, Afjal & Badiuzzaman,
- S0969698921002034 How does the biophilic design of building projects impact consumers’ responses? – Case of retail stores
by Esan-Ojuri, Omoleye & You, Hyunwook
- S0969698921002046 Does educating customers create positive word of mouth?
by Sun, Xiaochi & Foscht, Thomas & Eisingerich, Andreas B.
- S0969698921002058 Competitive (versus loyal) showrooming: An application of the push-pull-mooring framework
by Frasquet, Marta & Miquel-Romero, Maria-Jose
- S0969698921002071 The effects of age cues on preferences for organic food: The moderating role of message claim
by Septianto, Felix & Kemper, Joya A.
- S0969698921002083 Social commerce: Is interpersonal trust formation similar between U.S.A. and Spain?
by Qin, Li & De-Juan-Vigaray, MarÃa D.
- S0969698921002095 Why do consumers buy green apparel? The role of dispositional traits, environmental orientation, environmental knowledge, and monetary incentive
by Sadiq, Mohd & Bharti, Kumkum & Adil, Mohd & Singh, Ramendra
- S0969698921002101 Is self-knowledge the ultimate prize? A quantitative analysis of participation choice in online ideation crowdsourcing contests
by Dargahi, Rambod & Namin, Aidin & Ketron, Seth C. & Saint Clair, Julian K.
- S0969698921002113 COVID-19 and retail: The catalyst for e-commerce in Belgium?
by Beckers, Joris & Weekx, Simon & Beutels, Philippe & Verhetsel, Ann
- S0969698921002125 Incorporating sales and marketing considerations into a competitive multi-echelon distribution network design problem with pricing strategy in a stochastic environment
by Nasiri, G. Reza & Deymeh, Hadi & Karimi, Behrooz & Miandoabchi, Elnaz
- S0969698921002137 Service with improper requests: How fellow customers interpret Employee's judgment call
by Zhou, Lanlan & Gao, Min & Kou, Yan & Yang, Jianchun
- S0969698921002149 Social media content strategy for sport clubs to drive fan engagement
by Annamalai, Balamurugan & Yoshida, Masayuki & Varshney, Sanjeev & Pathak, Atul Arun & Venugopal, Pingali
Printed from https://ideas.repec.org/s/eee/joreco9.html
