Consumer rights or unethical behaviors: Exploring the impacts of retailer return policies
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DOI: 10.1016/j.jretconser.2021.102779
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Cited by:
- Zhang, Danni & Frei, Regina & Senyo, P.K. & Bayer, Steffen & Gerding, Enrico & Wills, Gary & Beck, Adrian, 2023. "Understanding fraudulent returns and mitigation strategies in multichannel retailing," Journal of Retailing and Consumer Services, Elsevier, vol. 70(C).
- Jun Lv & Xuan Liu, 2022. "The Impact of Information Overload of E-Commerce Platform on Consumer Return Intention: Considering the Moderating Role of Perceived Environmental Effectiveness," IJERPH, MDPI, vol. 19(13), pages 1-21, June.
- MartÃnez-López, Francisco J. & Feng, Changyuan & Li, Yangchun & López-López, David, 2022. "Using instant refunds to improve online return experiences," Journal of Retailing and Consumer Services, Elsevier, vol. 68(C).
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Keywords
Fraudulent return; Return policy; Moral reasoning; Moral judgment; Moral intensity; Consumer behavior;All these keywords.
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