Reducing ecommerce returns with return credits
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DOI: 10.1007/s10660-022-09638-5
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- David Lopez-Lopez & Miquel Angel Plaza-Navas & Jose Torres-Pruñonosa & Luis F. Martinez, 2025. "Navigating the landscape of e-commerce: thematic clusters, intellectual turning points, and burst patterns in online reputation management," Electronic Commerce Research, Springer, vol. 25(1), pages 1-38, February.
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Keywords
Product returns management; Returns reduction; Return credit; Perceived fit; Repurchase intention;All these keywords.
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