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Improving supply quality through the store-initiated returns in wholesale supply chains

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  • Chen, Hao-Wei

Abstract

Retail stores often offer a return policy. However, not all customers choose to return the product when they are not satisfied. To improve the store’s brand value and reputation, offering store-initiated returns (SIRs) is an innovative practice for retailers, especially warehouse stores. With SIRs, customers are notified by a store that they can return items for a refund regardless of their satisfaction status.

Suggested Citation

  • Chen, Hao-Wei, 2023. "Improving supply quality through the store-initiated returns in wholesale supply chains," International Journal of Production Economics, Elsevier, vol. 261(C).
    • Handle: RePEc:eee:proeco:v:261:y:2023:i:c:s0925527323001238
    DOI: 10.1016/j.ijpe.2023.108891
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    References listed on IDEAS

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