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Content
2024, Volume 76, Issue C
- S0969698923003582 Why do consumers consume masstige products? A cross-cultural investigation through the lens of self-determination theory
by Shahid, Shadma & Adil, Mohd & Sadiq, Mohd & Dash, Ganesh
- S0969698923003594 The way to generate customer citizenship behavior with customer experience
by Le, Hoang Tran Phuoc Mai & Kim, Dongyoup & Park, Jungkun
- S0969698923003600 Why employees continue to use O2O food delivery services? Moderating role of sedentary behavior
by Yao, Pinyi & Li, Yezheng
- S0969698923003612 Mere copycat? The effects of human versus human-like virtual influencers on brand endorsement effectiveness: A moderated serial-mediation model
by Zhou, Qi & Li, Bin & Li, Huajun & Lei, Yueqiu
- S0969698923003624 Utilizing consumer-based label equity to signal consumer products free from endocrine-disrupting chemicals
by Sigurdsson, Valdimar & Folwarczny, Michał & Larsen, Nils Magne & Menon, R.G. Vishnu & Sigurdardottir, Freyja Thoroddsen & Perkovic, Sonja
- S0969698923003636 Social validation, reciprocation, and sustainable orientation: Cultivating “clean†codes of conduct through social influence
by Otterbring, Tobias & Folwarczny, Michał
- S0969698923003648 Insights into consumer preferences and purchasing behaviour for wooden bed furniture in Slovakia
by Hitka, MiloÅ¡ & MikloÅ¡Ãk, Andrej & GejdoÅ¡, MiloÅ¡ & Å tarchoň, Peter
- S0969698923003661 The effects of hedonic shopping values on loyalty towards small retailers: The moderating role of trust
by Lee, Jaeha & Park, Kwangsoo
- S0969698923003673 Integrated banking channel service quality (IBCSQ): Role of IBCSQ for building consumers' relationship quality and brand equity
by S, Sreejesh
- S0969698923003685 Holding on to your memories: Factors influencing social media hoarding behaviour
by Vinoi, Nivin & Shankar, Amit & Khalil, Ashraf & Mehrotra, Ankit & Kumar, Jitender
- S0969698923003697 AR app-based brand engagement and outcomes: A moderated mediation approach
by Khan, Imran & Fatma, Mobin
- S0969698923003703 Exploring the effects of value co-creation strategies in event services on attendees’ citizenship behaviors: The roles of customer empowerment and psychological ownership
by Zhang, Xingyi & Singh, Smita & Li, Jing & Shao, Xiaolong
- S096969892300317X The market-based assets theory of brand competition
by Sharp, Byron & Dawes, John & Victory, Kirsten
- S096969892300320X Dynamic pricing for new experience products in pre-sale mode with social learning
by Lu, Danning & Wang, Pengyu
- S096969892300334X From traditional to transformed: Examining the pre- and post-COVID consumers’ shopping mall experiences
by Mortimer, Gary & Andrade, MarÃa Lucila Osorio & Fazal-e-Hasan, Syed Muhammad
- S096969892300348X The betrayal puzzle: Unraveling the connection between inauthenticity, corporate wrongdoing and brand betrayal with avoidance and reparation
by Ittefaq, Huma & Akhtar, Naeem & Siddiqi, Umar Iqbal & Islam, Tahir & Kuzior, Aleksandra
- S096969892300351X Can chatbot customer service match human service agents on customer satisfaction? An investigation in the role of trust
by Huang, Dongling & Markovitch, Dmitri G. & Stough, Rusty A.
- S096969892300365X Can sharing with others whom consumers Can't see increase their sense of community? An examination of social presence on sharing platforms
by Woo, Hongjoo & Shin, Daeun Chloe & Kim, Naeun Lauren & Tong, Zhenghao & Kwon, Soyon
2023, Volume 75, Issue C
- S0969698923001595 The effects of app-related factors on app stickiness: The role of cognitive and emotional app relationship quality
by Alnawas, Ibrahim & Al Khateeb, Amr & El Hedhli, Kamel
- S0969698923001832 Understanding customer participation in CSR activities: The impact of perceptions of CSR, affective commitment, brand equity, and corporate reputation
by Kim, Yeonshin & Hur, Won-Moo & Lee, Luri
- S0969698923001844 Do supermarkets’ emails have any value for their customers? The effect of emails’ content and interestingness on customers’ attitude and engagement
by Rodriguez, Virginie & Sangle-Ferriere, Marion
- S0969698923001868 Is the system reliability profitable for retailing and consumer service of a dynamical system under cross-price elasticity of demand?
by Sarkar, Biswajit & Seok, Hyesung & Jana, Tapas Kumar & Dey, Bikash Koli
- S0969698923001959 How to inspire users in virtual travel communities: The effect of activity novelty on users’ willingness to co-create
by Xie, Lishan & Liu, Canmian & Li, Yaoqi & Zhu, Tengteng
- S0969698923001960 Becoming a tree when I will be dead? Why not! Generation X, Y and Z, and innovative green death practices
by Nosi, Costanza & D'Agostino, Antonella & Piccioni, Niccolò & Bartoli, Chiara
- S0969698923001984 Examining tourist citizenship behaviors through affective, cognitive, behavioral engagement and reputation: Symmetrical and asymmetrical approaches
by Rather, Raouf Ahmad & Raisinghani, Manju & Gligor, David & Parrey, Shakir Hussain & Russo, Ivan & Bozkurt, Sıddık
- S0969698923001996 Transformed virtual concepts into reality: Linkage the viewpoint of entrepreneurial passion, technology adoption propensity and advantage to usage intention
by Liu, Chih-Hsing & Dong, Tse-Ping & Vu, Ho Tran
- S0969698923002023 Visualization service investment strategies for a self-operated fresh agricultural product e-tailer
by Du, Heng & Lu, Ke
- S0969698923002035 Can you sense without being human? Comparing virtual and human influencers endorsement effectiveness
by Li, Huajun & Lei, Yueqiu & Zhou, Qi & Yuan, Hong
- S0969698923002047 Predicting sports fans’ engagement with culturally aligned social media content: A language expectancy perspective
by C, Deep Prakash & Majumdar, Adrija
- S0969698923002059 Environmental factors to maximize social media engagement: A comprehensive framework
by Reimer, Thomas
- S0969698923002060 Stereotyping human-like virtual influencers in retailing: Does warmth prevail over competence?
by El Hedhli, Kamel & Zourrig, Haithem & Al Khateeb, Amr & Alnawas, Ibrahim
- S0969698923002072 The formation of habit and word-of-mouth intention of over-the-top platforms
by Soren, Anup Anurag & Chakraborty, Shibashish
- S0969698923002175 The role of communities in vegetarian and vegan identity construction
by Sirieix, Lucie & Séré de Lanauze, Gilles & Dyen, Margot & Balbo, Laurie & Suarez, Erick
- S0969698923002187 Green consumption behavior prediction based on fan-shaped search mechanism fruit fly algorithm optimized neural network
by Li, Bo & Liao, Mengjie & Yuan, Junjing & Zhang, Jian
- S0969698923002199 Television food ads aimed at children in South-Eastern Europe: Cultural outlook and implications
by Filipovic, Jelena
- S0969698923002205 Price matching and product differentiation strategies considering showrooming
by Wei, Jie & Chang, Meijing & Zhao, Jing
- S0969698923002217 Is online-to-offline customer care support essential for consumer service?
by Sarkar, Biswajit & Dey, Bikash Koli
- S0969698923002229 Who will embrace upward line extension? The role of power distance belief
by He, Yue & Mo, Zan & Wan, Xiuqi & Li, Mengyin & Fu, Huijian
- S0969698923002230 Men on a mission, women on a journey - Gender differences in consumer information search behavior via SNS: The perceived value perspective
by Kol, Ofrit & Levy, Shalom
- S0969698923002242 Role of downward versus upward social comparison in service recovery: Testing a mediated moderation model with two empirical studies
by Chen, Ke & Wu, Zhan & Sharma, Piyush
- S0969698923002254 Switching up the delivery game: Understanding switching intention to retail drone delivery services
by Sham, Rohana & Chong, Han Xi & Cheng-Xi Aw, Eugene & Bibi Tkm Thangal, Thahira & Abdamia, Noranita binti
- S0969698923002266 Relax Your Fear—The role of autonomous sensory meridian response (ASMR) in green advertising
by Suci, Afred & Wang, Hui-Chih & Doong, Her-Sen
- S0969698923002278 Deposit AI as the “invisible hand†to make the resale easier: A moderated mediation model
by Peng, Leiqing & Luo, Mengting & Guo, Yulang
- S0969698923002291 Understanding post-pandemic market segmentation through perceived risk, behavioural intention, and emotional wellbeing of consumers
by Sawang, Sukanlaya & Lee, Chia-Chi & Chou, Cindy Yunhsin & Vighnesh, Nanjangud Vishwanath & Chandrashekar, Deepak
- S0969698923002308 Pricing coordination of a dual-channel supply chain considering offline in-sale service
by Gu, Shu-Qin & Liu, Yong & Zhao, Gang
- S0969698923002321 The impact of animal metaphors on consumer response to courtesy advertising
by Huang, Wen-Hsien & Hsieh, Shao-Yu
- S0969698923002333 Analyzing the food waste reduction intentions of UK households. A Value-Attitude-Behavior (VAB) theory perspective
by Habib, Muhammad Danish & Kaur, Puneet & Sharma, Veenu & Talwar, Shalini
- S0969698923002345 The rhythm of shopping: How background music placement in live streaming commerce affects consumer purchase intention
by Zhang, Shengliang & Guo, Dinghao & Li, Xiaodong
- S0969698923002369 New energy vehicle online selection method considering attribute compensation relationship and aspiration strength
by Zhao, Meng & Xu, Chang & Zhao, Wenxian & Lin, Mingwei
- S0969698923002370 That honey, my arsenic: The influence of advanced technologies on service employees’ organizational deviance
by Zhao, Jingyou & Hu, Enhua & Han, Mingyan & Jiang, Keshen & Shan, Hongmei
- S0969698923002382 Contribution of sales control in salespeople’s creative selling: Work engagement as a mediator
by Park, Hyewon & Hur, Won-Moo & Kang, Seongho
- S0969698923002394 Understanding the factors affecting consumers’ behaviour when purchasing refurbished products: A chaordic perspective
by Alyahya, Mansour & Agag, Gomaa & Aliedan, Meqbel & Abdelmoety, Ziad H.
- S0969698923002400 Return freight strategies and selling formats in e-commerce supply chain: The perspective of consumer fairness concerns and online shopping returns
by Zhao, Ying & Guan, Zhi-min & Zhang, Jun
- S0969698923002412 Decisions with ChatGPT: Reexamining choice overload in ChatGPT recommendations
by Kim, Jungkeun & Kim, Jeong Hyun & Kim, Changju & Park, Jooyoung
- S0969698923002424 Achieving sustained competitive advantage in retail and consumer service firms: The role of entrepreneurial orientation and entrepreneurial bricolage
by Tajeddini, Kayhan & Gamage, Thilini Chathurika & Tajdini, Javad & Qalati, Sikandar Ali & Siddiqui, Faiza
- S0969698923002436 The role of impulsive behaviour and meta-perception in referral reward programs
by Zhan, Mengmeng & Huang, Minxue & Li, Aoqi & Yang, Yvmeng
- S0969698923002448 Customer engagement outcomes in mobile applications: Self-congruence as a moderator
by Khan, Imran
- S0969698923002461 In green consumption, why consumers do not walk their talk: A cross cultural examination from Saudi Arabia and UK
by Shehawy, Yasser Moustafa
- S0969698923002473 Price-aware enhanced dynamic recommendation based on deep learning
by Guo, Wenhao & Tian, Jin & Li, Minqiang
- S0969698923002485 The consequence of possessions: Self-identity, extended self, psychological ownership and probabilities of purchase for pet’s fashion clothing
by D’Souza, Clare & Apaolaza, Vanessa & Hartmann, Patrick & Nguyen, Ninh
- S0969698923002497 How do crazy rich Asians perceive sustainable luxury? Investigating the determinants of consumers’ willingness to pay a premium price
by Lim, Xin-Jean & Cheah, Jun-Hwa & Ngo, Liem Viet & Chan, Kara & Ting, Hiram
- S0969698923002503 Identifying and examining the role of pop-up store design: A mixed-methods study
by Ye, Yuchen & Yang, Yikai & Huang, Qi
- S0969698923002515 The impact of adopting customization policy and sustainability for improving consumer service in a dual-channel retailing
by Chauhan, Ruchi & Majumder, Arunava & Kumar, Varun
- S0969698923002527 The effect of exclusive distribution on the sales of ready-made meals in online retail
by Kim, Nayeong & Lee, Dongmin & Cho, Seonghwan & Moon, Junghoon
- S0969698923002539 The role of influencer–follower congruence in the relationship between influencer marketing and purchase behaviour
by Venciute, Dominyka & Mackeviciene, Ieva & Kuslys, Marius & Correia, Ricardo Fontes
- S0969698923002540 Persuasive cues and reciprocal behaviors in influencer-follower relationships: The mediating role of influencer defense
by Wong, Amy & Wei, Joicey
- S0969698923002552 Mechanism of retail therapy during stressful life events: The psychological compensation of revenge consumption toward luxury brands
by Kim, Sanghee & Chang, Hyo Jung (Julie)
- S0969698923002564 Metaverse mingle: Discovering dating intentions in metaverse
by Chakraborty, Debarun & Patre, Smruti & Tiwari, Devisha
- S0969698923002576 Relative power of online buyers in regard to a store: How it encourages them to disclose their personal data?
by Urbonavicius, Sigitas
- S0969698923002588 Examining the impact of service robot communication styles on customer intimacy following service failure
by Park, Junsung & Yoo, Joon Woo & Cho, Youngju & Park, Heejun
- S0969698923002606 How household food shopping behaviors changed during COVID-19 lockdown period: Evidence from Beijing, China
by Chen, Di & Wang, Chunyan & Liu, Yi
- S0969698923002618 Sales employees’ polychronicity and sales-service ambidexterity: Mediation of work engagement and moderation of store manager support
by Gaan, Niharika & Shin, Yuhyung
- S0969698923002631 The shape of premiumness: Logo Shape's effects on perceived brand premiumness and brand preference
by Li, Ruiqin & Wang, Yan & Zhang, Hongli
- S0969698923002643 Visual strategies of luxury and fast fashion brands on Instagram and their effects on user engagement
by Yoo, Jinyoung Jinnie
- S0969698923002655 How power distance belief, self-construal, and relationship norms impact conspicuous consumption
by Park, Sehoon & Kim, Chaeyeong & Park, Jane
- S0969698923002722 Authentic isn't always best: When inauthentic social media influencers induce positive consumer purchase intention through inspiration
by Andonopoulos, Vasiliki & Lee, Jenny (Jiyeon) & Mathies, Christine
- S0969698923002734 The effectiveness of advertising appeals: A culturally-derived power perspective
by Shan, Minghui & Zhu, Zhenzhong & Song, Chunlei & Chen, Haipeng (Allan)
- S0969698923002746 Revenge buying: The role of negative emotions caused by lockdowns
by Liu, Yanfeng & Li, Xue & Yuen, Kum Fai
- S0969698923002758 Investigating the impact of brand vs cause interaction on cause related advertisements
by Jublee, Daniel Inbaraj & Kasilingam, Dharun & Stephen, Gladys
- S0969698923002771 Why do mobile consumers resist mobile commerce applications? A hybrid fsQCA-ANN analysis
by Hew, Jun-Jie & Lee, Voon-Hsien & Leong, Lai-Ying
- S0969698923002783 Cultivating sustainability consciousness through mindfulness: An application of theory of mindful-consumption
by Manchanda, Parul & Arora, Nupur & Nazir, Owais & Islam, Jamid Ul
- S0969698923002795 Is beauty always good? Effects of visual presentation of Influencer’s aesthetic labor on brand purchase intention
by Xie, Shengcheng & Wei, Haiying & Liu, Fu
- S0969698923002801 Over-the-top (OTT) retailing in the post pandemic world. Unveiling consumer drivers and barriers using a qualitative study
by Agarwal, Reeti & Mehrotra, Ankit & Sharma, Veenu & Papa, Armando & Malibari, Areej
- S0969698923002813 Role of perceived benefits of online shopping festival in vietnam: Differences between millennials and generation Z
by Kim, Woo Bin & Xie, Jiali & Choo, Ho Jung
- S0969698923002837 Brand competitiveness antecedents: The interaction effects of marketing and R&D expenditure
by Koshksaray, Amir Abedini & Quach, Sara & Trinh, Giang & Keivani, Somayeh Bahoush & Thaichon, Park
- S0969698923002849 The factors influencing STD through SOR theory
by Nieves-Pavón, Sergio & López-Mosquera, Natalia & Jiménez-Naranjo, Héctor
- S0969698923002850 Impulse buying tendency in live-stream commerce: The role of viewing frequency and anticipated emotions influencing scarcity-induced purchase decision
by Qu, Yi & Khan, Jashim & Su, Yuyang & Tong, Jiao & Zhao, Shuo
- S0969698923002862 Consumers' switching intention towards E-commerce platforms’ store-to-store pickup services: The application of the extended PPM model
by Tsai, Pei-Hsuan & Tang, Jia-Wei
- S0969698923002874 Empowering retailers: A bounded rationality perspective to enhancing omnichannel journey satisfaction
by Muthaffar, Aisha & Vilches-Montero, Sonia
- S0969698923002886 The influence of visually dynamic imagery on purchase intentions: The roles of arousal and lay rationalism
by Fennell, Patrick B. & Schneider, Gustavo
- S0969698923002898 Unveiling the influence of COVID-19 on the online retail market: A comprehensive exploration
by Pardo-Jaramillo, Sergio & Muñoz-Villamizar, Andrés & Gomez-Gonzalez, Jose E.
- S0969698923002928 Human-like bots are not humans: The weakness of sensory language for virtual streamers in livestream commerce
by Hu, Hai-hua & Ma, Fang
- S0969698923002941 Qualitative analysis of customer behavior in the retail industry during the COVID-19 pandemic: A word-cloud and sentiment analysis approach
by Stanca, Liana & Dabija, Dan-Cristian & Câmpian, Veronica
- S0969698923002977 Does green brand anthropomorphism influence repurchase intention? Understanding the impact of brand warmth, psychological ownership, and self-brand congruity
by Sehgal, Nidhi & Jham, Vimi & Malhotra, Gunjan
- S096969892300187X What (de) motivates customers to use AI-powered conversational agents for shopping? The extended behavioral reasoning perspective
by Jan, Ihsan Ullah & Ji, Seonggoo & Kim, Changju
- S096969892300190X Effects of augmented reality technology characteristics on customer citizenship behavior
by Gong, Taeshik & Park, JungKun
- S096969892300200X Brand competitiveness and resilience to exogenous shock: Usage of smartphone apps during the COVID-19 pandemic
by Katsumata, Sotaro & Nishimoto, Akihiro & Kannan, P.K.
- S096969892300228X Cancel anytime!: How easy cancellation options enhance purchase intentions for services that require long-term commitments
by Park, Sohyeon & Kim, Kacy & Park, Seolwoo & Choi, Yung Kyun & Yoon, Sukki
- S096969892300231X Gracefully yours: Would snap judgments of one's subtle graceful movements lead to inferences about their emotional intelligence?
by Dogerlioglu-Demir, Kivilcim & Ng, Andy H. & Koçaş, Cenk
- S096969892300245X Whether to offer return-freight insurance or open a physical showroom: A strategic analysis of an online retailer’s decisions
by Liu, Jiqiong & Yuan, Rui & Feng, Shuai
- S096969892300259X Fear of missing out and compulsive buying behavior: The moderating role of mindfulness
by Hussain, Sajjad & Raza, Ali & Haider, Ali & Ishaq, Muhammad Ishtiaq & Talpur, Qurat-ul-ain
- S096969892300262X Inclusive advertising featuring disability on instagram: Effect on consumer well-being, brand engagement, and purchase intention
by Qayyum, Abdul & Jamil, Raja Ahmed & Shah, Adnan Muhammad & Lee, KangYoon
- S096969892300276X Interactive effects of social norms and information framing on consumers' willingness of food waste reduction behavior
by Zheng, Han & Chen, Kai & Ma, Zhuoyuan
- S096969892300293X The effects of constrained mobile coupons in the mobile channel
by Zhang, Hongchao & Yu, Yu & Qin, Yinggao
2023, Volume 74, Issue C
- S0969698923001157 Emotion and trust in virtual service assistant design for effective service recovery
by Le, Hoang Tran Phuoc Mai & Park, Jungkun & Lee, Sangwoo
- S0969698923001248 Understanding the usability of retail fashion brand chatbots: Evidence from customer expectations and experiences
by Aslam, Usman
- S0969698923001261 Can users embed their user experience in user-generated images? Evidence from JD.com
by Zhao, Lu & Zhang, Mingli & Tu, Jianbo & Li, Jialing & Zhang, Yan
- S0969698923001303 Fear appeals and coping appeals for health product promotion: Impulsive purchasing or psychological distancing?
by Fu, Shixuan & Zheng, Xiaojiang & Wang, Hongpeng & Luo, Yunzhong
- S0969698923001315 Customizing a consumers’ story for you: The impact of protagonist geographical distance on willingness to share
by Yang, Zhihao & Wang, Desheng & Li, Tingting & Han, Jie
- S0969698923001327 Consumers’ willingness to disclose their personal data in e-commerce: A reciprocity-based social exchange perspective
by Degutis, Mindaugas & UrbonaviÄ ius, Sigitas & Hollebeek, Linda D. & Anselmsson, Johan
- S0969698923001339 Engaging in unpaid jobs out of free will: an attribution theory perspective on the effects of supervisor support attributions on volunteers' service quality
by Abrokwah, Eugene & Rachayeeta, Priti & Affum-Osei, Emmanuel & Yeboah, Gifty & Agyare, Collins & Boadi, Evans Asante
- S0969698923001340 The impact of blockchain technology on the online purchase behavior of green agricultural products
by Liu, Hua & Ma, Ruili & He, Guangyao & Lamrabet, Abdesslam & Fu, Shaoling
- S0969698923001352 A sustainable Retailer's journey to sustainable practices: Prioritizing the customer and the planet
by Ghaffar, Abdul & Islam, Tahir & Khan, Huda & Kincl, Tomas & Sharma, Anshuman
- S0969698923001364 More gain, more give? The impact of brand community value on users’ value co-creation
by Liao, Junyun & Pang, Jiecong & Dong, Xuebing
- S0969698923001376 How IT affordances influence customer engagement in live streaming commerce? A dual-stage analysis of PLS-SEM and fsQCA
by Yan, Ying & Chen, Hongquan & Shao, Bingjia & Lei, Yuanyang
- S0969698923001388 Resilient shopping behaviours by change, not by chance: are disruptive events’ effects permanent?
by Gigliotti, Marina & Rizzi, Francesco
- S0969698923001406 Website quality and users' intention to use digital libraries: Examining users’ attitudes, online co-creation experiences, and eWOM
by Pourjahanshahi, Fatemeh & Mollahosseini, Ali & Dehyadegari, Saeid
- S0969698923001418 New generation commerce: The rise of live commerce (L-commerce)
by Yun, Jeewoo & Lee, Don & Cottingham, Michael & Hyun, Hyowon
- S0969698923001431 On linking the perceived values of mobile shopping apps, customer well-being, and customer citizenship behavior: Moderating role of customer intimacy
by Garrouch, Karim & Ghali, Zohra
- S0969698923001443 The impact of influencers' multi-SNS use on followers’ behavioral intentions: An integration of cue consistency theory and social identity theory
by Hsieh, Jung-Kuei
- S0969698923001455 Personalized managerial response and negative inconsistent review helpfulness: The mediating effect of perceived response helpfulness
by Jin, Wangyan & Chen, Yuangao & Yang, Shuiqing & Zhou, Shasha & Jiang, Hui & Wei, June
- S0969698923001558 To praise or not to praise- Role of word of mouth in food delivery apps
by Das, Manoj & Ramalingam, Mahesh
- S0969698923001571 Drivers of eWOM engagement on social media for luxury consumers: Analysis, implications, and future research directions
by Pangarkar, Aniruddha & Patel, Jayesh & Kumar, Sampath K.
- S0969698923001583 Has the COVID-19 pandemic changed the influence of word-of-mouth on purchasing decisions?
by Byun, Kate Jeonghee & Park, Jimi & Yoo, Shijin & Cho, Minhee
- S0969698923001601 Fashion and the metaverse: Clarifying the domain and establishing a research agenda
by Park, Hyejune & Lim, Rachel Esther
- S0969698923001613 Investigating senders’ switching intention to smart lockers: An extension of push-pull-mooring model
by Chen, Liuyan & Wu, Pengkun & Dou, Yudan & Wu, Yuanyuan
- S0969698923001625 Images, reviews, and purchase intention on social commerce: The role of mental imagery vividness, cognitive and affective social presence
by Vazquez, Erik Ernesto & Patel, Chirag & Alvidrez, Salvador & Siliceo, Lorena
- S0969698923001637 Why do consumers prefer one brand over another? The economics and sociology of brand competitiveness
by Della Lena, Sebastiano & Timming, Andrew R.
- S0969698923001649 Dissecting the mixed effects of human-customer service chatbot interaction on customer satisfaction: An explanation from temporal and conversational cues
by Xu, Ying & Niu, Nan & Zhao, Zixiang
- S0969698923001650 Credibility and price premium-based competitiveness for industrial brands
by Leckie, Civilai & Dwivedi, Abhishek & Johnson, Lester W.
- S0969698923001662 Optimal contracts with moral hazard and adverse selection in a live streaming commerce market
by Zhang, Yanfen & Xu, Qi & Zhang, Guoqing
- S0969698923001674 When push comes to shove: How coach versus student athlete misconduct affects event attendance intentions
by Boman, Laura & Lefebvre, Sarah & Urumutta Hewage, Ganga S.
- S0969698923001686 The crisis cloud's silver linings: The effects of hope and gratitude on employee burnout and engagement
by Surachartkumtonkun, Jiraporn & Ngo, Liem Viet & Shao, Wei
- S0969698923001698 Interactive and synergistic relationships among different types of innovations
by Whang, Jeong-Bin & Chang, Woojung & Lee, Jong-Ho
- S0969698923001704 Examining the gamified effect of the blindbox design: The moderating role of price
by Miao, Xiaoyu & Niu, Ben & Yang, Congcong & Feng, Yuanyue
- S0969698923001716 Unlocking potential: An integrated approach using PLS-SEM, NCA, and fsQCA for informed decision making
by Sukhov, Alexandre & Friman, Margareta & Olsson, Lars E.
- S0969698923001728 An investigation of consumer intention to use pick-up point services for last-mile distribution in a developing country
by Guarino Neto, Luigi & Geraldo Vidal Vieira, José
- S0969698923001741 Should reputable e-retailers undertake service activities along with sales?
by Xu, Man & Tang, Wansheng & Zhao, Ruiqing
- S0969698923001753 Investigating a three-way interaction of manufacturer control, retail control and dependence on salesforce performance. Does the role of frontline employees matters ?
by Lessassy, Léopold
- S0969698923001765 The role of socially rich photos in generating favorable donation behavior on charity websites
by Bataoui, Soffien & Boch, Emmanuelle
- S0969698923001777 Channel coordination under retailer's (sub)conscious preferences of loss aversion and fairness
by Li, Yadong & Guan, Zhenzhong & Ren, Jianbiao
- S0969698923001789 Checkout button and online consumer impulse-buying behavior in social commerce: A trust transfer perspective
by Han, Min Chung
- S0969698923001790 The influence of anthropomorphic appearance of artificial intelligence products on consumer behavior and brand evaluation under different product types
by Zhang, Yaqiong & Wang, Shifu
- S0969698923001807 Estimating travellers’ value when purchasing auxiliary services in the airline industry based on the RFM model
by Chen, Yanhong & Liu, Luning & Zheng, Dequan & Li, Bin
- S0969698923001819 Product specific values and personal values together better explains green purchase
by Bhardwaj, Seema & Sreen, Naman & Das, Manish & Chitnis, Asmita & Kumar, Sushant
- S0969698923001820 Visual complexity = hedonic? Effects of visually complex packages on consumer perceptions and evaluations of products
by Baek, Eunsoo & Huang, Zhihong & Lee, Seojin Stacey
- S0969698923001856 Would you try it again? Dual effects of customer mindfulness on service recovery
by Martinez, Luisa M. & Pacheco, Natália & Ramos, Filipe R. & Bicho, Marta
- S0969698923001881 What reduces product uncertainty in live streaming e-commerce? From a signal consistency perspective
by Chen, Xiayu & Shen, Junya & Wei, Shaobo
- S0969698923001893 Building value co-creation with social media marketing, brand trust, and brand loyalty
by Sohaib, Muhammad & Han, Heesup
- S0969698923001911 Perceived corporate social responsibility and job satisfaction in grocery retail: A comparison between low- and high-productivity stores
by Castaldo, Sandro & Ciacci, Andrea & Penco, Lara
- S0969698923001923 Driving marketing outcomes through social media-based customer engagement
by Kulikovskaja, Viktorija & Hubert, Marco & Grunert, Klaus G. & Zhao, Hong
- S0969698923001935 The effect of interactivity of brands’ marketing activities on Facebook fan pages on continuous participation intentions: An S–O-R framework study
by Kuo, Ying-Feng & Chen, Fei-Lung
- S0969698923001947 It is not merely a chat: Transforming chatbot affordances into dual identification and loyalty
by Lee, Kuo-Wei & Li, Chia-Ying
- S0969698923001972 A conceptual model to imply a negative innovation assessment framework on consumer behaviors through the electronic business platforms
by Petcharat, Thanatchaphan & Jattamart, Aungkana & Leelasantitham, Adisorn
- S096969892300139X How fashion cewebrity influences customer engagement behavior in emerging economy? Social network influence as moderator
by Raza, Ali & Ishaq, Muhammad Ishtiaq & Khan, Ayesha & Ahmad, Rehan & Haj Salem, Narjes
- S096969892300142X Exploring the role played by entrepreneurial self-efficacy among women entrepreneurs in tourism sector
by Madawala, Kalani & Foroudi, Pantea & Palazzo, Maria
- S096969892300156X Investigating the effect of customer-generated content on performance in online platform-based experience goods market
by Kim, Da Yeon & Kim, Sang Yong
- S096969892300173X Toward a new business model of retail industry: The role of brand experience and brand authenticity
by Park, JungKun & Hong, EunPyo & Park, Yun-na
2023, Volume 73, Issue C
- S0969698923000292 Smart technology and service employees’ job crafting: Relationship between STARA awareness, performance pressure, receiving and giving help, and job crafting
by Kang, David Yeonjun & Hur, Won-Moo & Shin, Yuhyung
- S0969698923000322 Effect of bargaining on pricing and retailing under a green supply chain management
by Davoudi, Zahra & Seifbarghy, Mehdi & Sarkar, Mitali & Sarkar, Biswajit
- S0969698923000401 “New and old†: Consumer evaluations of co-branding between new brands and Chinese time-honored brands
by Zhang, Yicong & Guo, Xiaoling
- S0969698923000425 New products or remanufactured products: Which is consumer-friendly under a closed-loop multi-level supply chain?
by Taleizadeh, Ata Allah & Moshtagh, Mohammad Sadegh & Vahedi-Nouri, Behdin & Sarkar, Biswajit
- S0969698923000437 The neurophysiological mechanisms underlying brand personality consumer attraction: EEG and GSR evidence
by Xu, Zhiwei & Zhang, Miao & Zhang, Pengfei & Luo, Jiawen & Tu, Mengting & Lai, Yuanhang
- S0969698923000450 Mastering care management strategies to improve retailing: Mechanisms, capabilities, impacts and emerging opportunities
by Serravalle, Francesca & Pantano, Eleonora
- S0969698923000486 Understanding the link between customer feedback metrics and firm performance
by Agag, Gomaa & Durrani, Baseer Ali & Shehawy, Yasser Moustafa & Alharthi, Majed & Alamoudi, Hawazen & El-Halaby, Sherif & Hassanein, Ahmed & Abdelmoety, Ziad H.
- S0969698923000498 Influencing factors of customer loyalty in mobile payment: A consumption value perspective and the role of alternative attractiveness
by Zhang, Qi & Ariffin, Shaizatulaqma Kamalul & Richardson, Christopher & Wang, Yuling
- S0969698923000504 A decision support model for buying battery electric vehicles considering consumer learning and psychological behavior
by Song, Yongming & Li, Yanhong & Zhu, Hongli & Li, Guangxu
- S0969698923000516 A technology-people-integrated toolkit for retail care management during a crisis
by Priporas, Constantinos Vasilios & Vellore Nagarajan, Durga & Kamenidou, Irene (Eirini)
- S0969698923000528 WHY do YOU care about me? The impact of retailers’ customer care activities on customer orientation perceptions and store patronage intentions
by Vannucci, Virginia & Dasmi, Costanza & Nechaeva, Olga & Pizzi, Gabriele & Aiello, Gaetano
- S0969698923000541 The impact of information sharing and bullwhip effects on improving consumer services in dual-channel retailing
by Sarkar, Mitali & Dey, Bikash Koli & Ganguly, Baishakhi & Saxena, Neha & Yadav, Dharmendra & Sarkar, Biswajit
- S0969698923000553 Green cooperation in last-mile logistics and consumer loyalty: An empirical analysis of a theoretical framework
by Yang, Hye-jeong & Fang, Mingjie & Yao, Jinge & Su, Miao
- S0969698923000565 Resource reallocation strategies for sustainable efficiency improvement of retail chains
by Gupta, Anshu & Pachar, Nomita & Jain, Akansha & Govindan, Kannan & Jha, P.C.
- S0969698923000577 Does justice affect brand advocacy? Online brand advocacy behaviors as a response to hotel customers’ justice perceptions
by Cavdar Aksoy, Nilsah & Yazici, Nihal
- S0969698923000693 Effects of face masks and photo tags on nonverbal communication in service encounters
by Xu, Yingzi & Ling, I-Ling
- S0969698923000711 The retailer's brand promotion strategy under competition: The impact of supply uncertainty
by Wang, Hua & Xie, Yanle & Wang, Cuicui
- S0969698923000723 Whether to trust chatbots: Applying the event-related approach to understand consumers’ emotional experiences in interactions with chatbots in e-commerce
by Wang, Cuicui & Li, Yiyang & Fu, Weizhong & Jin, Jia
- S0969698923000735 The moderating influence of brand image on consumers' adoption of QR-code e-wallets
by Hamzah, Muhammad Iskandar & Ramli, Faten Aisyah Ahmad & Shaw, Norman
- S0969698923000747 Institutional trust and repurchase intention in the sharing economy: The moderating roles of information privacy concerns and security concerns
by Lu, Baozhou & Yi, Xiaoyang
- S0969698923000759 Food-leftover sharing intentions of consumers: An extension of the theory of planned behavior
by Kirmani, Mohd Danish & Fatah Uddin, S.M. & Sadiq, Muhammad Ahsan & Ahmad, Asad & Haque, Md Asadul
- S0969698923000760 Factors influencing the consumers’ behavioural intention to use online food delivery service: Empirical evidence from Taiwan
by Tsai, Pei-Hsuan & Chen, Chih-Jou & Hsiao, Wei-Hung & Lin, Chin-Tsai
- S0969698923000772 Visual cues during shoppers’ journeys: An exploratory paper
by Huddleston, Patricia & Coveyou, Mary Tuski & Behe, Bridget K.
- S0969698923000784 The role of blockchain-enabled traceability, task technology fit, and user self-efficacy in mobile food delivery applications
by Shahzad, Khuram & Zhang, Qingyu & Zafar, Abaid Ullah & Ashfaq, Muhammad & Rehman, Shafique Ur
- S0969698923000796 Consequences of consumer regret with online shopping
by Barta, Sergio & Gurrea, Raquel & Flavián, Carlos
- S0969698923000802 Impact of minimalist practices on consumer happiness and financial well-being
by Malik, Faiza & Ishaq, Muhammad Ishtiaq
- S0969698923000814 Analysis of customers' satisfaction with baby products: The moderating role of brand image
by Nilashi, Mehrbakhsh & Abumalloh, Rabab Ali & Samad, Sarminah & Alrizq, Mesfer & Alyami, Sultan & Alghamdi, Abdullah
- S0969698923000826 What do consumers want? A methodological framework to identify determinant product attributes from consumers’ online questions
by Fernando, Angeline Gautami & Aw, Eugene Cheng-Xi
- S0969698923000838 How does ad relevance affect consumers' attitudes toward personalized advertisements and social media platforms? The role of information co-ownership, vulnerability, and privacy cynicism
by Chen, Si & Wu, Yajun & Deng, Fengyi & Zhi, Kuiyun
- S0969698923000851 There is a secret to success: Linking customer experience management practices to profitability
by Wetzels, Ruud W.H. & Klaus, Philipp “Phil†& Wetzels, Martin
- S0969698923000863 Can AI benefit individual resilience? The mediation roles of AI routinization and infusion
by Hu, Qian & Pan, Zhao
- S0969698923000875 The bright side of disorganization: When surprise generates low-price signals
by Ladeira, Wagner & Rasul, Tareq & Perin, Marcelo Gattermann & Santini, Fernando
- S0969698923000887 With great power comes great responsibilities – Examining platform-based mechanisms and institutional trust in rideshare services
by Alamoudi, Hawazen & Shaikh, Aijaz A. & Alharthi, Majed & Dash, Ganesh
- S0969698923000899 The role of consumers' construal level in art-infusion-type effect on retail product evaluation
by Park, Sangchul & Kim, Sanghoon & Ahn, Sungsook
- S0969698923000905 A quality function deployment framework for service strategy planning
by Kamvysi, Konstantina & Andronikidis, Andreas & Georgiou, Andreas C. & Gotzamani, Katerina
- S0969698923000917 Leveraging perceived HPWS to improve service encounter quality in high-contact service industries
by Asante, Daniel & Tang, Chunyong & Asante, Eric Adom & Kwamega, Michael & Opoku-Danso, Alexander
- S0969698923000929 Magic odd numbers: The effect of numerical parity on variety-seeking
by Wang, Yan & Jiang, Jing & Yang, Ying
- S0969698923000930 The determinants of users’ intention to adopt telehealth: Health belief, perceived value and self-determination perspectives
by Yuen, Kum Fai & Chua, Jie Ying & Li, Xue & Wang, Xueqin
- S0969698923000942 Supervisor incivility and frontline employees’ performance amid the COVID-19 pandemic: A multilevel moderated mediation analysis
by Gaan, Niharika & Shin, Yuhyung
- S0969698923000954 Measuring customer aggression: Scale development and validation
by Mortimer, Gary & Wang, Shasha & Osorio Andrade, MarÃa Lucila
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