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Intimate Exchanges: Using Computers to Elicit Self-Disclosure from Consumers

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Cited by:

  1. Barney, Christian & Hancock, Tyler & Esmark Jones, Carol L. & Kazandjian, Brett & Collier, Joel E., 2022. "Ideally human-ish: How anthropomorphized do you have to be in shopper-facing retail technology?," Journal of Retailing, Elsevier, vol. 98(4), pages 685-705.
  2. Ben Mimoun, Mohammed Slim & Poncin, Ingrid, 2015. "A valued agent: How ECAs affect website customers' satisfaction and behaviors," Journal of Retailing and Consumer Services, Elsevier, vol. 26(C), pages 70-82.
  3. Pascal Oliver Heßler & Jella Pfeiffer & Sebastian Hafenbrädl, 2022. "When Self-Humanization Leads to Algorithm Aversion," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 64(3), pages 275-292, June.
  4. Gibson, Kerry Roberts & Harari, Dana & Marr, Jennifer Carson, 2018. "When sharing hurts: How and why self-disclosing weakness undermines the task-oriented relationships of higher status disclosers," Organizational Behavior and Human Decision Processes, Elsevier, vol. 144(C), pages 25-43.
  5. Ahn, Jungyong & Kim, Jungwon & Sung, Yongjun, 2022. "The effect of gender stereotypes on artificial intelligence recommendations," Journal of Business Research, Elsevier, vol. 141(C), pages 50-59.
  6. Noor Hasmini Binti Abd Ghani & Mohammad Kashedul Wahab Tuhin, 2016. "Consumer Brand Relationships," International Review of Management and Marketing, Econjournals, vol. 6(4), pages 950-957.
  7. G. Rejikumar & Aswathy Asokan-Ajitha & Sofi Dinesh & Ajay Jose, 2022. "The role of cognitive complexity and risk aversion in online herd behavior," Electronic Commerce Research, Springer, vol. 22(2), pages 585-621, June.
  8. Blazevic, Vera & Wiertz, Caroline & Cotte, June & de Ruyter, Ko & Keeling, Debbie Isobel, 2014. "GOSIP in Cyberspace: Conceptualization and Scale Development for General Online Social Interaction Propensity," Journal of Interactive Marketing, Elsevier, vol. 28(2), pages 87-100.
  9. Kelly D. Martin & Patrick E. Murphy, 2017. "The role of data privacy in marketing," Journal of the Academy of Marketing Science, Springer, vol. 45(2), pages 135-155, March.
  10. Yousaf, Salman & Xiucheng, Fan, 2020. "Humanizing stigmatized places: Inter-group contact and attitude change toward Pakistan and Iran in the ‘Humans of New York’ Facebook space," Journal of Business Research, Elsevier, vol. 116(C), pages 666-679.
  11. Nuria Rodríguez-Priego & René van Bavel, 2016. "The Effect of Warning Messages on Secure Behaviour Online: Results from a Lab Experiment," JRC Research Reports JRC103188, Joint Research Centre.
  12. Mariani, Marcello M. & Hashemi, Novin & Wirtz, Jochen, 2023. "Artificial intelligence empowered conversational agents: A systematic literature review and research agenda," Journal of Business Research, Elsevier, vol. 161(C).
  13. Christel de LASSUS & Maria MERCANTI-GUERIN, 2013. "I Buy Your Product When I Feel I Know You: Using Blog Disclosure To Influence Consumers," Management and Marketing Journal, University of Craiova, Faculty of Economics and Business Administration, vol. 0(2), pages 209-224, November.
  14. TaeWoo Kim & Hyejin Lee & Michelle Yoosun Kim & SunAh Kim & Adam Duhachek, 2023. "AI increases unethical consumer behavior due to reduced anticipatory guilt," Journal of the Academy of Marketing Science, Springer, vol. 51(4), pages 785-801, July.
  15. Sara Moussawi & Marios Koufaris & Raquel Benbunan-Fich, 2021. "How perceptions of intelligence and anthropomorphism affect adoption of personal intelligent agents," Electronic Markets, Springer;IIM University of St. Gallen, vol. 31(2), pages 343-364, June.
  16. Hung-Pin Shih & Echo Huang, 2014. "Influences of Web interactivity and social identity and bonds on the quality of online discussion in a virtual community," Information Systems Frontiers, Springer, vol. 16(4), pages 627-641, September.
  17. Rui Chen & Sushil K. Sharma, 2013. "Self-disclosure at social networking sites: An exploration through relational capitals," Information Systems Frontiers, Springer, vol. 15(2), pages 269-278, April.
  18. Kyeong Sam Min & Jae Min Jung & Kisang Ryu & Curtis Haugtvedt & Sathiadev Mahesh & John Overton, 2020. "Timing of apology after service failure: the moderating role of future interaction expectation on customer satisfaction," Marketing Letters, Springer, vol. 31(2), pages 217-230, September.
  19. Yi Sun & Shihui Li & Lingling Yu, 2022. "The dark sides of AI personal assistant: effects of service failure on user continuance intention," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(1), pages 17-39, March.
  20. Felipe Thomaz & Carolina Salge & Elena Karahanna & John Hulland, 2020. "Learning from the Dark Web: leveraging conversational agents in the era of hyper-privacy to enhance marketing," Journal of the Academy of Marketing Science, Springer, vol. 48(1), pages 43-63, January.
  21. Nuria Rodríguez-Priego & René van Bavel & Shara Monteleone, 2016. "The disconnection between privacy notices and information disclosure: an online experiment," Economia Politica: Journal of Analytical and Institutional Economics, Springer;Fondazione Edison, vol. 33(3), pages 433-461, December.
  22. Mengjun Li & Ayoung Suh, 2022. "Anthropomorphism in AI-enabled technology: A literature review," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(4), pages 2245-2275, December.
  23. Sumeet Gupta & Haejung Yun & Heng Xu & Hee-Woong Kim, 2017. "An exploratory study on mobile banking adoption in Indian metropolitan and urban areas: a scenario-based experiment," Information Technology for Development, Taylor & Francis Journals, vol. 23(1), pages 127-152, January.
  24. Yohanes E Riyanto & Jianlin Zhang, 2020. "Diminishing personal information privacy weakens image concerns," PLOS ONE, Public Library of Science, vol. 15(4), pages 1-16, April.
  25. Meng Yin & Syed Muhammad Usman Tayyab & Xiao-Yu Xu & Shuo-Wei Jia & Chih-Lun Wu, 2021. "The Investigation of Mobile Health Stickiness: The Role of Social Support in a Sustainable Health Approach," Sustainability, MDPI, vol. 13(4), pages 1-25, February.
  26. Ulrich Gnewuch & Stefan Morana & Marc T. P. Adam & Alexander Maedche, 2022. "Opposing Effects of Response Time in Human–Chatbot Interaction," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 64(6), pages 773-791, December.
  27. Sylvie Rolland & Déborah Wallet-Wodka, 2003. "Electronic agents on the Internet: A new way to satisfy the consumer?," Post-Print halshs-00143040, HAL.
  28. Foo Nin Ho & Nga Ho-Dac & J. Sonia Huang, 2023. "The Effects of Privacy and Data Breaches on Consumers’ Online Self-Disclosure, Protection Behavior, and Message Valence," SAGE Open, , vol. 13(3), pages 21582440231, July.
  29. Noor Hasmini Binti Abd Ghani & Mohammad Kashedul Wahab Tuhin, 2016. "Consumer Brand Relationships," International Review of Management and Marketing, Econjournals, vol. 6(4), pages 950-957.
  30. Bahman HUSEYNLI & Zehra BOZBAY, 0. "Mobil Uygulamalarda Oyunlaştırma Kabulünün Tüketicilerin Tutumuna ve Kullanım Niyetlerine Olan Etkisinin Belirlenmesi," Istanbul Business Research, Istanbul University Business School, vol. 47(1), pages 64-87.
  31. Sungmin Kang & Younkue Na, 2022. "A Study on Conformity Appeal Attributes and Social Contagion of Beauty-Focused One-Person Media in Sustainable E-Commerce," Sustainability, MDPI, vol. 14(10), pages 1-16, May.
  32. Zeng, Fue & Ye, Qing & Li, Jing & Yang, Zhilin, 2021. "Does self-disclosure matter? A dynamic two-stage perspective for the personalization-privacy paradox," Journal of Business Research, Elsevier, vol. 124(C), pages 667-675.
  33. Nuria Rodríguez-Priego & René van Bavel & Shara Monteleone, 2021. "Nudging online privacy behaviour with anthropomorphic cues," Journal of Behavioral Economics for Policy, Society for the Advancement of Behavioral Economics (SABE), vol. 5(1), pages 45-52, Septembre.
  34. Yin, Fa-Shing & Liu, Min-Ling & Lin, Chieh-Peng, 2015. "Forecasting the continuance intention of social networking sites: Assessing privacy risk and usefulness of technology," Technological Forecasting and Social Change, Elsevier, vol. 99(C), pages 267-272.
  35. McLean, Graeme & Osei-Frimpong, Kofi & Barhorst, Jennifer, 2021. "Alexa, do voice assistants influence consumer brand engagement? – Examining the role of AI powered voice assistants in influencing consumer brand engagement," Journal of Business Research, Elsevier, vol. 124(C), pages 312-328.
  36. Barnes, Stuart J. & Vidgen, Richard T., 2014. "Technology socialness and Web site satisfaction," Technological Forecasting and Social Change, Elsevier, vol. 89(C), pages 12-25.
  37. Liao, Tze-Hsien, 2017. "Online shopping post-payment dissonance: Dissonance reduction strategy using online consumer social experiences," International Journal of Information Management, Elsevier, vol. 37(6), pages 520-538.
  38. Christine Rzepka & Benedikt Berger & Thomas Hess, 2022. "Voice Assistant vs. Chatbot – Examining the Fit Between Conversational Agents’ Interaction Modalities and Information Search Tasks," Information Systems Frontiers, Springer, vol. 24(3), pages 839-856, June.
  39. Dhruv Grewal & John Hulland & Praveen K. Kopalle & Elena Karahanna, 2020. "The future of technology and marketing: a multidisciplinary perspective," Journal of the Academy of Marketing Science, Springer, vol. 48(1), pages 1-8, January.
  40. Podoshen, Jeffrey S. & Hunt, James M., 2011. "Equity restoration, the Holocaust and tourism of sacred sites," Tourism Management, Elsevier, vol. 32(6), pages 1332-1342.
  41. K Akdim & Luis V. Casaló, 2023. "Perceived value of AI-based recommendations service: the case of voice assistants," Service Business, Springer;Pan-Pacific Business Association, vol. 17(1), pages 81-112, March.
  42. Christel de Lassus & Maria Mercanti-Guérin, 2013. "I buy your product when I feel I know you: using blog disclosure to influence consumers," Post-Print hal-02054911, HAL.
  43. Christel de Lassus & Maria Mercanti-Guérin, 2014. "Persuader l'internaute en exposant volontairement sa vie privée Le cas des blogueuses de mode," Post-Print hal-02054888, HAL.
  44. Maroufkhani, Parisa & Asadi, Shahla & Ghobakhloo, Morteza & Jannesari, Milad T. & Ismail, Wan Khairuzaman Wan, 2022. "How do interactive voice assistants build brands' loyalty?," Technological Forecasting and Social Change, Elsevier, vol. 183(C).
  45. Jakob Wirth & Christian Maier & Sven Laumer & Tim Weitzel, 2019. "Perceived information sensitivity and interdependent privacy protection: a quantitative study," Electronic Markets, Springer;IIM University of St. Gallen, vol. 29(3), pages 359-378, September.
  46. Thuy Duong Oesterreich & Eduard Anton & Julian Schuir & Alexander Brehm & Frank Teuteberg, 2023. "How can I help you? Design principles for task-oriented speech dialog systems in customer service," Information Systems and e-Business Management, Springer, vol. 21(1), pages 37-79, March.
  47. Liang, Sai & Li, Hui & Liu, Xianwei & Schuckert, Markus, 2019. "Motivators behind information disclosure: Evidence from Airbnb hosts," Annals of Tourism Research, Elsevier, vol. 76(C), pages 305-319.
  48. Tran, Thi Thanh Huong & Robinson, Kate & Paparoidamis, Nicholas G., 2022. "Sharing with perfect strangers: The effects of self-disclosure on consumers’ trust, risk perception, and behavioral intention in the sharing economy," Journal of Business Research, Elsevier, vol. 144(C), pages 1-16.
  49. Bhavya Mohan & Ryan W. Buell & Leslie K. John, 2020. "Lifting the Veil: The Benefits of Cost Transparency," Marketing Science, INFORMS, vol. 39(6), pages 1105-1121, November.
  50. René van Bavel & Nuria Rodríguez-Priego, 2016. "Nudging Online Security Behaviour with Warning Messages: Results from an Online Experiment," JRC Research Reports JRC103223, Joint Research Centre.
  51. Aiello, Gaetano & Donvito, Raffaele & Acuti, Diletta & Grazzini, Laura & Mazzoli, Valentina & Vannucci, Virginia & Viglia, Giampaolo, 2020. "Customers’ Willingness to Disclose Personal Information throughout the Customer Purchase Journey in Retailing: The Role of Perceived Warmth," Journal of Retailing, Elsevier, vol. 96(4), pages 490-506.
  52. Kim, Kyeongheui & Park, Jongwon & Kim, Jungkeun, 2014. "Consumer–brand relationship quality: When and how it helps brand extensions," Journal of Business Research, Elsevier, vol. 67(4), pages 591-597.
  53. Balagué, Christine & de Valck, Kristine, 2013. "Using Blogs to Solicit Consumer Feedback: The Role of Directive Questioning Versus No Questioning," Journal of Interactive Marketing, Elsevier, vol. 27(1), pages 62-73.
  54. Idris Adjerid & Alessandro Acquisti & George Loewenstein, 2019. "Choice Architecture, Framing, and Cascaded Privacy Choices," Management Science, INFORMS, vol. 67(5), pages 2267-2290, May.
  55. Christophe Bezes & Maria Mercanti-Guérin, 2017. "Similarity in marketing: Scope, measurement, and fields of application [La similarité en marketing : périmètre, mesure et champs d'application]," Post-Print hal-02086666, HAL.
  56. Scott Schanke & Gordon Burtch & Gautam Ray, 2021. "Estimating the Impact of “Humanizing” Customer Service Chatbots," Information Systems Research, INFORMS, vol. 32(3), pages 736-751, September.
  57. Lucrezia Maria Cosmo & Luigi Piper & Arianna Vittorio, 2021. "The role of attitude toward chatbots and privacy concern on the relationship between attitude toward mobile advertising and behavioral intent to use chatbots," Italian Journal of Marketing, Springer, vol. 2021(1), pages 83-102, June.
  58. Soonkwan Hong & Michael S. Minor, 2014. "The latent potential of virtual communities as brand missionaries: implications from US and Korean bloggers," International Journal of Electronic Marketing and Retailing, Inderscience Enterprises Ltd, vol. 6(1), pages 4-27.
  59. Choi, Yung Kyun & Yoon, Sukki & Lacey, Heather P., 2013. "Online game characters' influence on brand trust: Self-disclosure, group membership, and product type," Journal of Business Research, Elsevier, vol. 66(8), pages 996-1003.
  60. Söderlund, Magnus, 2020. "Employee encouragement of self-disclosure in the service encounter and its impact on customer satisfaction," Journal of Retailing and Consumer Services, Elsevier, vol. 53(C).
  61. Rohm, Andrew J. & Milne, George R., 2004. "Just what the doctor ordered: The role of information sensitivity and trust in reducing medical information privacy concern," Journal of Business Research, Elsevier, vol. 57(9), pages 1000-1011, September.
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