IDEAS home Printed from https://ideas.repec.org/a/spr/infosf/v16y2014i4d10.1007_s10796-012-9376-7.html
   My bibliography  Save this article

Influences of Web interactivity and social identity and bonds on the quality of online discussion in a virtual community

Author

Listed:
  • Hung-Pin Shih

    (Hsuan Chuang University)

  • Echo Huang

    (National Kaohsiung First University of Science & Technology)

Abstract

People participate in virtual communities (VCs) for knowledge sharing or social interaction. However, most studies of VCs have focused on elucidating knowledge sharing rather than predicting virtual social interactions. This study considers “quality of online discussion” an appropriate metric for assessing group-level outcomes of virtual social interactions, and thus for predicting member willingness to sustain an ongoing relationship with a virtual community (VC). This study develops a research model, grounded in Web interactivity, social identity and social bond theories, for predicting the quality of online discussion in terms of cognitive and social influences. Empirical results from an online survey of a VC verify distinct direct and indirect social influences (perceived internalization bonds and perceived identification bonds) and cognitive influences (perceived communication and perceived control). Implications for academics and practitioners are also discussed.

Suggested Citation

  • Hung-Pin Shih & Echo Huang, 2014. "Influences of Web interactivity and social identity and bonds on the quality of online discussion in a virtual community," Information Systems Frontiers, Springer, vol. 16(4), pages 627-641, September.
    • Handle: RePEc:spr:infosf:v:16:y:2014:i:4:d:10.1007_s10796-012-9376-7
    DOI: 10.1007/s10796-012-9376-7
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s10796-012-9376-7
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s10796-012-9376-7?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Miranda Mowbray, 2001. "Philosophically Based Limitations to Freedom of Speech in Virtual Communities," Information Systems Frontiers, Springer, vol. 3(1), pages 123-131, March.
    2. Constance Elise Porter & Naveen Donthu, 2008. "Cultivating Trust and Harvesting Value in Virtual Communities," Management Science, INFORMS, vol. 54(1), pages 113-128, January.
    3. Stephanie Watts Sussman & Wendy Schneier Siegal, 2003. "Informational Influence in Organizations: An Integrated Approach to Knowledge Adoption," Information Systems Research, INFORMS, vol. 14(1), pages 47-65, March.
    4. Jae Yun Moon & Lee S. Sproull, 2008. "The Role of Feedback in Managing the Internet-Based Volunteer Work Force," Information Systems Research, INFORMS, vol. 19(4), pages 494-515, December.
    5. Kristine de Valck & Gerrit H. van Bruggen & Berendt Wierenga, 2009. "Virtual communities: A marketing perspective," Post-Print hal-00458421, HAL.
    6. Jaeki Song & Yong Jin Kim, 2006. "Social influence process in the acceptance of a virtual community service," Information Systems Frontiers, Springer, vol. 8(3), pages 241-252, July.
    7. Patrick J. Bateman & Peter H. Gray & Brian S. Butler, 2011. "Research Note ---The Impact of Community Commitment on Participation in Online Communities," Information Systems Research, INFORMS, vol. 22(4), pages 841-854, December.
    8. Joel West & Siobhan O'mahony, 2008. "The Role of Participation Architecture in Growing Sponsored Open Source Communities," Industry and Innovation, Taylor & Francis Journals, vol. 15(2), pages 145-168.
    9. William H. DeLone & Ephraim R. McLean, 1992. "Information Systems Success: The Quest for the Dependent Variable," Information Systems Research, INFORMS, vol. 3(1), pages 60-95, March.
    10. Chris Forman & Anindya Ghose & Batia Wiesenfeld, 2008. "Examining the Relationship Between Reviews and Sales: The Role of Reviewer Identity Disclosure in Electronic Markets," Information Systems Research, INFORMS, vol. 19(3), pages 291-313, September.
    11. Detmar W. Straub & Richard T. Watson, 2001. "Research Commentary: Transformational Issues in Researching IS and Net-Enabled Organizations," Information Systems Research, INFORMS, vol. 12(4), pages 337-345, December.
    12. Rajdeep Grewal & Joseph A. Cote & Hans Baumgartner, 2004. "Multicollinearity and Measurement Error in Structural Equation Models: Implications for Theory Testing," Marketing Science, INFORMS, vol. 23(4), pages 519-529, June.
    13. Bagozzi, Richard P, 2000. "On the Concept of Intentional Social Action in Consumer Behavior," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 27(3), pages 388-396, December.
    14. Shirley Taylor & Peter A. Todd, 1995. "Understanding Information Technology Usage: A Test of Competing Models," Information Systems Research, INFORMS, vol. 6(2), pages 144-176, June.
    15. Moon, Youngme, 2000. "Intimate Exchanges: Using Computers to Elicit Self-Disclosure from Consumers," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 26(4), pages 323-339, March.
    16. Batia M. Wiesenfeld & Sumita Raghuram & Raghu Garud, 1999. "Communication Patterns as Determinants of Organizational Identification in a Virtual Organization," Organization Science, INFORMS, vol. 10(6), pages 777-790, December.
    17. McMILLAN, SALLY J. & HWANG, JANG-SUN & LEE, GUIOHK, 2003. "Effects of Structural and Perceptual Factors on Attitudes toward the Website," Journal of Advertising Research, Cambridge University Press, vol. 43(4), pages 400-409, December.
    18. Bin Gu & Prabhudev Konana & Balaji Rajagopalan & Hsuan-Wei Michelle Chen, 2007. "Competition Among Virtual Communities and User Valuation: The Case of Investing-Related Communities," Information Systems Research, INFORMS, vol. 18(1), pages 68-85, March.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Matteo Manca & Ludovico Boratto & Salvatore Carta, 0. "Behavioral data mining to produce novel and serendipitous friend recommendations in a social bookmarking system," Information Systems Frontiers, Springer, vol. 0, pages 1-15.
    2. Jinbi Yang & Chunxiao Yin, 2020. "Exploring Boundary Conditions of the Impact of Accessibility to Mobile Networks on Employees’ Perceptions of Presenteeism: from Both Individual and Social Perspectives," Information Systems Frontiers, Springer, vol. 22(4), pages 881-895, August.
    3. Shahla Ghobadi & John Campbell & Stewart Clegg, 2017. "Pair programming teams and high-quality knowledge sharing: A comparative study of coopetitive reward structures," Information Systems Frontiers, Springer, vol. 19(2), pages 397-409, April.
    4. Aladwani, Adel M. & Dwivedi, Yogesh K., 2018. "Towards a theory of SocioCitizenry: Quality anticipation, trust configuration, and approved adaptation of governmental social media," International Journal of Information Management, Elsevier, vol. 43(C), pages 261-272.
    5. Matteo Manca & Ludovico Boratto & Salvatore Carta, 2018. "Behavioral data mining to produce novel and serendipitous friend recommendations in a social bookmarking system," Information Systems Frontiers, Springer, vol. 20(4), pages 825-839, August.
    6. Shi, Xiaoxiao & Evans, Richard & Shan, Wei, 2022. "Solver engagement in online crowdsourcing communities: The roles of perceived interactivity, relationship quality and psychological ownership," Technological Forecasting and Social Change, Elsevier, vol. 175(C).
    7. Panigrahi, Ritanjali & Srivastava, Praveen Ranjan & Sharma, Dheeraj, 2018. "Online learning: Adoption, continuance, and learning outcome—A review of literature," International Journal of Information Management, Elsevier, vol. 43(C), pages 1-14.
    8. Jinlou Zhao & Hongyu Gao & Yongli Li & Jiaguo Liu, 2017. "Which factors affect the duration of hot topics on social media platforms?," Quality & Quantity: International Journal of Methodology, Springer, vol. 51(5), pages 2395-2407, September.
    9. Shahla Ghobadi & John Campbell & Stewart Clegg, 0. "Pair programming teams and high-quality knowledge sharing: A comparative study of coopetitive reward structures," Information Systems Frontiers, Springer, vol. 0, pages 1-13.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Khim-Yong Goh & Cheng-Suang Heng & Zhijie Lin, 2013. "Social Media Brand Community and Consumer Behavior: Quantifying the Relative Impact of User- and Marketer-Generated Content," Information Systems Research, INFORMS, vol. 24(1), pages 88-107, March.
    2. Sumeet Gupta & Haejung Yun & Heng Xu & Hee-Woong Kim, 2017. "An exploratory study on mobile banking adoption in Indian metropolitan and urban areas: a scenario-based experiment," Information Technology for Development, Taylor & Francis Journals, vol. 23(1), pages 127-152, January.
    3. Paulo B. Goes & Mingfeng Lin & Ching-man Au Yeung, 2014. "“Popularity Effect” in User-Generated Content: Evidence from Online Product Reviews," Information Systems Research, INFORMS, vol. 25(2), pages 222-238, June.
    4. Kristijan Mirkovski & Chunxiao Yin & Libo Liu & Jinbi Yang, 2019. "Exploring the Contingent Effect of Community Equity on Users’ Intention to Share Information," Information Systems Frontiers, Springer, vol. 21(4), pages 845-860, August.
    5. Bi, Qingqing, 2019. "Cultivating loyal customers through online customer communities: A psychological contract perspective," Journal of Business Research, Elsevier, vol. 103(C), pages 34-44.
    6. Xiaoqing Wang & Brian S. Butler & Yuqing Ren, 2013. "The Impact of Membership Overlap on Growth: An Ecological Competition View of Online Groups," Organization Science, INFORMS, vol. 24(2), pages 414-431, April.
    7. Jiang, Guoyin & Shang, Jennifer & Liu, Wenping & Feng, Xiaodong & Lei, Junli, 2020. "Modeling the dynamics of online review life cycle: Role of social and economic moderations," European Journal of Operational Research, Elsevier, vol. 285(1), pages 360-379.
    8. Tsai-Ling Liu & Tyrone T. Lin & Shu-Yen Hsu, 2022. "Continuance Usage Intention toward E-Payment during the COVID-19 Pandemic from the Financial Sustainable Development Perspective Using Perceived Usefulness and Electronic Word of Mouth as Mediators," Sustainability, MDPI, vol. 14(13), pages 1-23, June.
    9. Nawal Abdalla Adam, 2016. "An Empirical Investigation of the Impact of Technological Factors on Computer ¨C Based Information Systems (CBIS) Usage by Managers in Banking Sector in Sudan," Journal of Social Science Studies, Macrothink Institute, vol. 3(1), pages 12-22, January.
    10. Bin Guo & Shasha Zhou, 2017. "What makes population perception of review helpfulness: an information processing perspective," Electronic Commerce Research, Springer, vol. 17(4), pages 585-608, December.
    11. Xiaomo Liu & G. Alan Wang & Weiguo Fan & Zhongju Zhang, 2020. "Finding Useful Solutions in Online Knowledge Communities: A Theory-Driven Design and Multilevel Analysis," Information Systems Research, INFORMS, vol. 31(3), pages 731-752, September.
    12. Claudio Vitari & Aurelio Ravarini & Bernard Fallery, 2006. "The Kms Recommending Experts In The Communities: Proposition Of A Theory On Their Success," Post-Print halshs-01924301, HAL.
    13. Cheng, Yi-Hsiu & Ho, Hui-Yi, 2015. "Social influence's impact on reader perceptions of online reviews," Journal of Business Research, Elsevier, vol. 68(4), pages 883-887.
    14. Navid Aghakhani & Onook Oh & Dawn Gregg & Hemant Jain, 2023. "How Review Quality and Source Credibility Interacts to Affect Review Usefulness: An Expansion of the Elaboration Likelihood Model," Information Systems Frontiers, Springer, vol. 25(4), pages 1513-1531, August.
    15. Dalal Bamufleh & Maram Abdulrahman Almalki & Randa Almohammadi & Esraa Alharbi, 2021. "User Acceptance of Enterprise Resource Planning (ERP) Systems in Higher Education Institutions: A Conceptual Model," International Journal of Enterprise Information Systems (IJEIS), IGI Global, vol. 17(4), pages 138-157, October.
    16. Lifang Peng & Qinyu Liao & Xiaorong Wang & Xuanfang He, 2016. "Factors affecting female user information adoption: an empirical investigation on fashion shopping guide websites," Electronic Commerce Research, Springer, vol. 16(2), pages 145-169, June.
    17. Nripendra P. Rana & Yogesh K. Dwivedi & Banita Lal & Michael D. Williams & Marc Clement, 2017. "Citizens’ adoption of an electronic government system: towards a unified view," Information Systems Frontiers, Springer, vol. 19(3), pages 549-568, June.
    18. Luceri, Beatrice & (Tammo) Bijmolt, T.H.A. & Bellini, Silvia & Aiolfi, Simone, 2022. "What drives consumers to shop on mobile devices? Insights from a Meta-Analysis," Journal of Retailing, Elsevier, vol. 98(1), pages 178-196.
    19. J. H. Jung & Christoph Schneider & Joseph Valacich, 2010. "Enhancing the Motivational Affordance of Information Systems: The Effects of Real-Time Performance Feedback and Goal Setting in Group Collaboration Environments," Management Science, INFORMS, vol. 56(4), pages 724-742, April.
    20. Hee-Woong Kim & Hock Chuan Chan & Atreyi Kankanhalli, 2012. "What Motivates People to Purchase Digital Items on Virtual Community Websites? The Desire for Online Self-Presentation," Information Systems Research, INFORMS, vol. 23(4), pages 1232-1245, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:infosf:v:16:y:2014:i:4:d:10.1007_s10796-012-9376-7. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.