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User Acceptance of Enterprise Resource Planning (ERP) Systems in Higher Education Institutions: A Conceptual Model

Author

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  • Dalal Bamufleh

    (Yanbu University College, Saudi Arabia)

  • Maram Abdulrahman Almalki

    (Yanbu University College, Saudi Arabia)

  • Randa Almohammadi

    (Yanbu University College, Saudi Arabia)

  • Esraa Alharbi

    (Yanbu University College, Saudi Arabia)

Abstract

Nowadays, many higher education institutions (HEIs) replace existing computer systems with new ones to cope with the changing demands. At the top of these systems is enterprise resource planning (ERP) systems that integrate HEIs' business processes, functions, and data to improve their overall productivity and effectiveness. However, many studies on ERP adoption have shown that organizations frequently face several barriers, and the failure rate is high. This research aims to explore the factors that affect the behavioral adoption and acceptance of an ERP system in HEIs. Based on literature and authors' observations of the PeopleSoft system (ERP) implementation at Yanbu University College in Saudi Arabia (SA), a conceptual model of users' acceptance of ERP systems has been proposed. The framework is based on the unified theory of acceptance and use of technology (UTAUT) model. The study offers a theoretical contribution by extending the UTAUT model, and according to the authors' knowledge, this is the first paper to address ERP users' adoption perspective in HEIs in SA.

Suggested Citation

  • Dalal Bamufleh & Maram Abdulrahman Almalki & Randa Almohammadi & Esraa Alharbi, 2021. "User Acceptance of Enterprise Resource Planning (ERP) Systems in Higher Education Institutions: A Conceptual Model," International Journal of Enterprise Information Systems (IJEIS), IGI Global, vol. 17(4), pages 138-157, October.
    • Handle: RePEc:igg:jeis00:v:17:y:2021:i:4:p:138-157
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    References listed on IDEAS

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    Cited by:

    1. Dalal Bamufleh & Amani Saud Alshamari & Asrar Saud Alsobhi & Hanan Hisham Ezzi & Waad Sultan Alruhaili, 2021. "Exploring Public Attitudes toward E-Government Health Applications Used During the COVID-19 Pandemic: Evidence from Saudi Arabia," Computer and Information Science, Canadian Center of Science and Education, vol. 14(3), pages 1-1, August.

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