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'Kundenzufriedenheit' bei ambulanten Pflegedienstleistern. Bestandsaufnahme und Vorschläge für ein stresstheoretisch fundiertes Messinstrument

  • Prof. Dr. Klaus Bendel

    ()

    (Katholische Fachhochschule Nordrhein-Westfalen, Fachbereich Sozialwesen)

  • Prof. Dr. Wenzel Matiaske

    ()

    (Universität Flensburg, Internationales Institut für Management)

  • Prof. Dr. Florian Schramm

    ()

    (Universität Hamburg, Fakultät Wirtschafts- und Sozialwissenschaften)

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File URL: http://vg05.met.vgwort.de/na/4d9a9b5d1bc6493280a8e0e20fe84274?l=http://hermes.unibw-hamburg.de/werkstatt/berichte/bericht03.pdf
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Paper provided by Werkstatt für Organisations- und Personalforschung in its series Report with number 003.

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Length: 21 pages
Date of creation: 2000
Date of revision:
Publication status: Published as Report No. 3, 2000
Handle: RePEc:wor:report:003
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  1. Lebow, Jay L., 1983. "Similarities and differences between mental health and health care evaluation studies assessing consumer satisfaction," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 237-245, January.
  2. Ware, John E. & Snyder, Mary K. & Wright, W. Russell & Davies, Allyson R., 1983. "Defining and measuring patient satisfaction with medical care," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 247-263, January.
  3. Ingo Weller & PD Dr. Eckhard Steffen, 2000. "Ergebnisse einer Mitarbeiterbefragung bei der Lynx Consulting Group/Bielefeld," Report 001, Werkstatt für Organisations- und Personalforschung.
  4. Pascoe, Gregory C., 1983. "Patient satisfaction in primary health care: A literature review and analysis," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 185-210, January.
  5. Hall, Judith A. & Dornan, Michael C., 1988. "Meta-analysis of satisfaction with medical care: Description of research domain and analysis of overall satisfaction levels," Social Science & Medicine, Elsevier, vol. 27(6), pages 637-644, January.
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