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'Kundenzufriedenheit' bei ambulanten Pflegedienstleistern. Bestandsaufnahme und Vorschläge für ein stresstheoretisch fundiertes Messinstrument

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  • Prof. Dr. Klaus Bendel

    (Katholische Fachhochschule Nordrhein-Westfalen, Fachbereich Sozialwesen)

  • Prof. Dr. Wenzel Matiaske

    (Universität Flensburg, Internationales Institut für Management)

  • Prof. Dr. Florian Schramm

    (Universität Hamburg, Fakultät Wirtschafts- und Sozialwissenschaften)

Abstract

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Suggested Citation

  • Prof. Dr. Klaus Bendel & Prof. Dr. Wenzel Matiaske & Prof. Dr. Florian Schramm, 2000. "'Kundenzufriedenheit' bei ambulanten Pflegedienstleistern. Bestandsaufnahme und Vorschläge für ein stresstheoretisch fundiertes Messinstrument," Report 003, Werkstatt für Organisations- und Personalforschung.
    • Handle: RePEc:wor:report:003
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    References listed on IDEAS

    as
    1. Lebow, Jay L., 1983. "Similarities and differences between mental health and health care evaluation studies assessing consumer satisfaction," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 237-245, January.
    2. Pascoe, Gregory C., 1983. "Patient satisfaction in primary health care: A literature review and analysis," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 185-210, January.
    3. Ingo Weller & PD Dr. Eckhard Steffen, 2000. "Ergebnisse einer Mitarbeiterbefragung bei der Lynx Consulting Group/Bielefeld," Report 001, Werkstatt für Organisations- und Personalforschung.
    4. Ware, John E. & Snyder, Mary K. & Wright, W. Russell & Davies, Allyson R., 1983. "Defining and measuring patient satisfaction with medical care," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 247-263, January.
    5. Hall, Judith A. & Dornan, Michael C., 1988. "Meta-analysis of satisfaction with medical care: Description of research domain and analysis of overall satisfaction levels," Social Science & Medicine, Elsevier, vol. 27(6), pages 637-644, January.
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    Citations

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    Cited by:

    1. Dr. Christiane Erbel, 2003. "Personalmanagement, Mitarbeiterverhalten und Kundenzufriedenheit im Dienstleistungskontak. Eine empirische Analyse," Report 010, Werkstatt für Organisations- und Personalforschung.
    2. Christine Gröneweg & Wenzel Matiaske, 2012. "?Gullivers Fesseln – Corporate Social Responsibility," Report 025, Werkstatt für Organisations- und Personalforschung.
    3. Prof. Dr. Florian Schramm & Ingrid Zeitlhöfler, 2004. "Personalpolitik an Hochschulen. Eine Studie anhand der HWP - Hamburger Universität für Wirtschaft und Politik," Report 013, Werkstatt für Organisations- und Personalforschung.
    4. Doris Holtmann & Prof. Dr. Wenzel Matiaske & Ingo Weller, 2002. "Transparenz und Kommunikation als Erfolgsfaktoren von Leistungsbeurteilungen im öffentlichen Dienst. Vorstellung eines Forschungsprojektes," Report 009, Werkstatt für Organisations- und Personalforschung.

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