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Testing the service satisfaction scale in Puerto Rico

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  • Negron-Velazquez, Gisela
  • Alegria, Margarita
  • Vera, Mildred
  • Freeman, Daniel H.

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  • Negron-Velazquez, Gisela & Alegria, Margarita & Vera, Mildred & Freeman, Daniel H., 1998. "Testing the service satisfaction scale in Puerto Rico," Evaluation and Program Planning, Elsevier, vol. 21(1), pages 81-92, February.
    • Handle: RePEc:eee:epplan:v:21:y:1998:i:1:p:81-92
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    References listed on IDEAS

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    1. Tanner, Barry A., 1982. "A multi-dimensional client satisfaction instrument," Evaluation and Program Planning, Elsevier, vol. 5(2), pages 161-167, January.
    2. Pascoe, Gregory C. & Attkisson, C. Clifford, 1983. "The Evaluation Ranking Scale: A new methodology for assessing satisfaction," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 335-347, January.
    3. Hall, Judith A. & Dornan, Michael C., 1990. "Patient sociodemographic characteristics as predictors of satisfaction with medical care: A meta-analysis," Social Science & Medicine, Elsevier, vol. 30(7), pages 811-818, January.
    4. Greenfield, Thomas K. & Attkisson, C. Clifford, 1989. "Steps toward a multifactorial satisfaction scale for primary care and mental health services," Evaluation and Program Planning, Elsevier, vol. 12(3), pages 271-278, January.
    5. Alegria, M. & Robles, R. & Freeman, D.H. & Vera, M. & Jimenez, A.L. & Rios, C. & Rios, R., 1991. "Patterns of mental health utilization among island Puerto Rican poor," American Journal of Public Health, American Public Health Association, vol. 81(7), pages 875-879.
    6. Lebow, Jay L., 1983. "Research assessing consumer satisfaction with mental health treatment: A review of findings," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 211-236, January.
    7. Lebow, Jay L., 1983. "Similarities and differences between mental health and health care evaluation studies assessing consumer satisfaction," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 237-245, January.
    8. Pascoe, Gregory C., 1983. "Patient satisfaction in primary health care: A literature review and analysis," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 185-210, January.
    9. Larsen, Daniel L. & Attkisson, C. Clifford & Hargreaves, William A. & Nguyen, Tuan D., 1979. "Assessment of client/patient satisfaction: Development of a general scale," Evaluation and Program Planning, Elsevier, vol. 2(3), pages 197-207, January.
    10. Ware, John E. & Snyder, Mary K. & Wright, W. Russell & Davies, Allyson R., 1983. "Defining and measuring patient satisfaction with medical care," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 247-263, January.
    11. Roberts, Robert E. & Attkisson, C. Clifford, 1983. "Assessing client satisfaction among hispanics," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 401-413, January.
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