Testing the service satisfaction scale in Puerto Rico
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- Ware, John E. & Snyder, Mary K. & Wright, W. Russell & Davies, Allyson R., 1983. "Defining and measuring patient satisfaction with medical care," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 247-263, January.
- Lebow, Jay L., 1983. "Similarities and differences between mental health and health care evaluation studies assessing consumer satisfaction," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 237-245, January.
- Hall, Judith A. & Dornan, Michael C., 1990. "Patient sociodemographic characteristics as predictors of satisfaction with medical care: A meta-analysis," Social Science & Medicine, Elsevier, vol. 30(7), pages 811-818, January.
- Lebow, Jay L., 1983. "Research assessing consumer satisfaction with mental health treatment: A review of findings," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 211-236, January.
- Greenfield, Thomas K. & Attkisson, C. Clifford, 1989. "Steps toward a multifactorial satisfaction scale for primary care and mental health services," Evaluation and Program Planning, Elsevier, vol. 12(3), pages 271-278, January.
- Tanner, Barry A., 1982. "A multi-dimensional client satisfaction instrument," Evaluation and Program Planning, Elsevier, vol. 5(2), pages 161-167, January.
- Pascoe, Gregory C. & Attkisson, C. Clifford, 1983. "The Evaluation Ranking Scale: A new methodology for assessing satisfaction," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 335-347, January.
- Pascoe, Gregory C., 1983. "Patient satisfaction in primary health care: A literature review and analysis," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 185-210, January.
- Roberts, Robert E. & Attkisson, C. Clifford, 1983. "Assessing client satisfaction among hispanics," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 401-413, January.
- Larsen, Daniel L. & Attkisson, C. Clifford & Hargreaves, William A. & Nguyen, Tuan D., 1979. "Assessment of client/patient satisfaction: Development of a general scale," Evaluation and Program Planning, Elsevier, vol. 2(3), pages 197-207, January.
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