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Patient sociodemographic characteristics as predictors of satisfaction with medical care: A meta-analysis


  • Hall, Judith A.
  • Dornan, Michael C.


A meta-analysis was performed to examine the relation of patients' sociodemographic characteristics to their satisfaction with medical care. The sociodemographic characteristics were age, ethnicity, sex, socioeconomic status (three indices), marital status, and family size. Greater satisfaction was significantly associated with greater age and less education, and marginally significantly associated with being married and having higher social status (scored as a composite variable emphasizing occupational status). The average magnitudes of relations were very small, with age being the strongest correlate of satisfaction (mean r = 0.13). No overall relationship was found for ethnicity, sex, income, or family size. For all sociodemographic variables, the distribution of correlations was significantly heterogeneous, and statistical contrasts revealed the operation of several moderating variables. The meaning of the overall results and their relation to earlier reviews is discussed.

Suggested Citation

  • Hall, Judith A. & Dornan, Michael C., 1990. "Patient sociodemographic characteristics as predictors of satisfaction with medical care: A meta-analysis," Social Science & Medicine, Elsevier, vol. 30(7), pages 811-818, January.
  • Handle: RePEc:eee:socmed:v:30:y:1990:i:7:p:811-818

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    Cited by:

    1. Prof. Dr. Klaus Bendel, 2000. "Zufriedenheit von Nutzerinnen und Nutzern mit ambulanten Pflegedienstleistungen. Forschungsbericht," Report 002, Werkstatt für Organisations- und Personalforschung.
    2. Etter, Jean-Francois & Perneger, Thomas V., 1997. "Quantitative and qualitative assessment of patient satisfaction in a managed care plan," Evaluation and Program Planning, Elsevier, vol. 20(2), pages 129-135, May.
    3. Hyojung Tak & Gregory Ruhnke & Ya-Chen Shih, 2015. "The Association between Patient-Centered Attributes of Care and Patient Satisfaction," The Patient: Patient-Centered Outcomes Research, Springer;Johns Hopkins Bloomberg School of Public Health, vol. 8(2), pages 187-197, April.
    4. Pérotin, Virginie & Zamora, Bernarda & Reeves, Rachel & Bartlett, Will & Allen, Pauline, 2013. "Does hospital ownership affect patient experience? An investigation into public–private sector differences in England," Journal of Health Economics, Elsevier, vol. 32(3), pages 633-646.
    5. Radin, Dagmar, 2013. "Does corruption undermine trust in health care? Results from public opinion polls in Croatia," Social Science & Medicine, Elsevier, vol. 98(C), pages 46-53.
    6. repec:jet:dpaper:dpaper391 is not listed on IDEAS
    7. Mummalaneni, Venkatapparao & Gopalakrishna, Pradeep, 1997. "Access, resource, and cost impacts on consumer satisfaction with health care: A comparison across alternative health care modes and time," Journal of Business Research, Elsevier, vol. 39(3), pages 173-186, July.
    8. repec:eee:touman:v:33:y:2012:i:5:p:1245-1255 is not listed on IDEAS
    9. Hekkert, Karin Dorieke & Cihangir, Sezgin & Kleefstra, Sophia Martine & van den Berg, Bernard & Kool, Rudolf Bertijn, 2009. "Patient satisfaction revisited: A multilevel approach," Social Science & Medicine, Elsevier, vol. 69(1), pages 68-75, July.
    10. Lannes, Laurence, 2015. "Improving health worker performance: The patient-perspective from a PBF program in Rwanda," Social Science & Medicine, Elsevier, vol. 138(C), pages 1-11.
    11. Negron-Velazquez, Gisela & Alegria, Margarita & Vera, Mildred & Freeman, Daniel H., 1998. "Testing the service satisfaction scale in Puerto Rico," Evaluation and Program Planning, Elsevier, vol. 21(1), pages 81-92, February.
    12. Rosen, Per & Anell, Anders & Hjortsberg, Catharina, 2001. "Patient views on choice and participation in primary health care," Health Policy, Elsevier, vol. 55(2), pages 121-128, February.
    13. Giancarlo MANZI & Pier Alda FERRARI, 2014. "Statistical methods for evaluating satisfaction with public services," CIRIEC Working Papers 1404, CIRIEC - Université de Liège.
    14. Glick, Peter, 2009. "How reliable are surveys of client satisfaction with healthcare services? Evidence from matched facility and household data in Madagascar," Social Science & Medicine, Elsevier, vol. 68(2), pages 368-379, January.
    15. Kalda, R. & Polluste, K. & Lember, M., 2003. "Patient satisfaction with care is associated with personal choice of physician," Health Policy, Elsevier, vol. 64(1), pages 55-62, April.
    16. Wong, Yin-Ling Irene & Poulin, Stephen R. & Lee, Sungeun & Davis, Morris R. & Hadley, Trevor R., 2008. "Tracking residential outcomes of supported independent living programs for persons with serious mental illness," Evaluation and Program Planning, Elsevier, vol. 31(4), pages 416-426, November.


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